STAINLESS STEEL BUFFET SERVER Instruction Manual

7.5QT. STAINLESS STEEL  BUFFET SERVER
MODEL: EWM-9933
INSTRUCTION MANUAL
Before operating your new appliance, please read all instructions carefully and keep for future reference.

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Call us toll-free at 800-365-6133 ext. 120/105.
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IMPORTANT SAFEGUARDS

The Elite Brand takes consumer safety very seriously. Products are designed and manufactured with our valued consumers’ safety in mind. Additionally, we ask that you exercise a level of caution when using any electrical appliance by following all instructions and important safeguards.

READ ALL INSTRUCTIONS BEFORE USE AND SAVE THEM FOR FUTURE REFERENCE.
WARNING: When using electrical appliances, basic safety precautions should always be followed as below:

1.  Do not touch hot surfaces. Use handles and knobs.
2. Do not overfill Serving Trays.
3. To protect against electrical shock and affecting the function, do not immerse the body, cord, or plug in water or other liquid.
4.  Close supervision is necessary when any appliance is used by or near children.
5.  Do not operate the appliance without food contents, or else the container body may change shape from the heat.
6.  Unplug from outlet when not in use and before cleaning. Allow cooling before putting on or taking off parts, and before cleaning.
7.  Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions or has been damaged in any manner. Return appliance to the nearest authorized service facility for examination, repair or adjustment.
8.  The use of accessory attachments not recommended by the appliance manufacturer may result in fire, electric shock or injuries.
9.  Do not use outdoors.
10.  Do not let the cord hang over the edge of the table or counter, or touch hot surfaces.
11.  Do not attempt to move or transport this appliance while it is in operation and plugged into the electrical outlet.
12.  Do not use the appliance for anything other than its intended use.
13.  Always attach the plug to the appliance first, then plug the cord into the wall outlet. To disconnect, turn all control knobs to “OFF”, then remove the plug from the wall outlet.
14.  Do not clean with metal scouring pads. Pieces can break off the pad and touch electrical parts, involving a risk of electrical shock.
15.  A fire may occur if the appliance is covered or touching flammable material including curtains, draperies, walls, and the like when in operation.
16.  Do not place any of the following materials in the unit: Paper, cardboard, plastic, and/or similar non-food materials.
17.  Some countertop and table surfaces, such as Corian®, wood, and/or laminates, are not designed to withstand prolonged heat generated by certain appliances. It is recommended by countertop manufacturers and Maxi-Matic that a hot pad or trivet be placed under your Elite buffet server to prevent possible damage to the surface.

SAVE THESE INSTRUCTIONS. THIS PRODUCT IS FOR HOUSEHOLD USE ONLY.

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SHORT CORD PURPOSE

Note: A short power cord is provided to reduce the risk of personal injury resulting from becoming entangled in or tripping over a long cord.
Longer power-supply cords or extension cords are available and may be used if care is exercised in their use.
If an extension cord is used: (1) the marked electrical rating of the extension cord should be at least as great as the electrical rating of the product; (2) the extension cord could be arranged so that it will not drape over the countertop or tabletop where it can unintentionally be pulled on or tripped over by children or pets. If an extension cord is sed: (1) the marked electrical rating of the extension cord should be at least as great as the electrical rating of the product; (2) the extension cord should be arranged so that it ill to drape over the counter top or tabletop where it can unintentionally be pulled on or tripped over by children or pets.

POLARIZED PLUG

If this appliance is equipped with a polarized plug (one blade is wider than the other), please follow the below instructions:
To reduce the risk of electrical shock, this plug is intended to fit into a polarized outlet only one way. If you are unable to fit the plug into the electrical outlet, try reversing the lug. If the plug still does not fit, contact a qualified electrician. Never use the plug with an extension cord unless the plug can be fully inserted into the extension cord. Do not  alter the plug of the product or any extension cord being used with this product. Do not attempt to defeat the safety purpose of the polarized plug.

PARTS IDENTIFICATION

1. Clear Dome Lids with Slots (3)
2.  Lid Knobs (3)
3.  2.5 Qt Stainless Steel Serving Trays (3)
4.  Stainless Steel 8qt. Oven-Safe Baking Pan (1)
5.  Temperature Control
6.  Stainless Steel Warming Tray
7.  Handles with Silicone Grips
8.  Heat/Power Indicator Light
   *BAKING PAN IS OVEN SAFE UP TO 350°F.

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BEFORE FIRST USE

1.  Remove packaging materials and make sure that all of the parts are in good condition.
2.  Clean and thoroughly dry all parts before using them for the first time. (See “CLEANING & MAINTENANCE” section for instructions.)

NOTE:
The initial 15 minutes of use may result in some smell and smoke. This is normal and harmless and comes from the protective substance applied to the heating elements during manufacturing. It will disappear with subsequent use.
-This appliance is not designed to defrost or cook food. The low, medium and high settings are for use with the large pan and/or buffet trays.
-The “HEAT” indicator light will turn on and off as the temperature selected is being maintained. The “Power” indicator light will stay on until the unit is unplugged from the outlet.

HOW TO USE

1.  Assemble the buffet server by placing all of the serving trays into the baking pan, and then place the baking pan on top of the warming tray.
2.  Place your buffet server atop a flat, stable, heat-resistant surface.
3. Place your pre-cooked food items into each serving tray as desired.
4. With the temperature control set to the “OFF” position, plug the power cord into a standard 120V electrical outlet.
5. When the unit is plugged into the electrical outlet the green “Power” indicator light illuminates; when a temperature setting is selected the red “Heat” indicator light will come n. The red “Heat” indicator light will shut off when the desired temperature setting has been reached. THIS DOES NOT MEAN THE APPLIANCE IS OFF AND THE BUFFET SERVER WILL STILL BE HOT.
6. Place the Clear Dome Lids over your food when serving; these come with slots so you can leave utensils for serving in the trays without having to leave food uncovered.
7. Adjust the temperature setting knob to the desired temperature. Temperature can also be adjusted when necessary.
8. Once you are done using the Buffet Server, turn the temperature setting to the “OFF” position.
9.  Unplug the power cord from the electrical outlet.
10.  Remove any remaining food from the buffet containers.
11.  Let the appliance completely cool down completely then disassemble, clean and thoroughly dry all parts before storing or assembling again for use.

CAUTION:
-Do not immerse the warming tray or plug in water or any other liquid!
-Do not leave food in the buffet server for more than 4 hours!

USING THE WARMING TRAY:

1. Remove the Baking Pan, the 3 serving trays, and the lids.
2.  Clean and thoroughly dry the surface of the warming tray before operating. (See “CLEANING & MAINTENANCE” section for instructions)
3.  Place pre-cooked food items on the warming tray.
4. Set the temperature setting to the “OFF” position and plug the appliance into a standard 120V electrical outlet.
5.  Set the temperature control to “Warming Tray”.
6.  DO NOT LEAVE FOOD ON THE WARMING TRAY FOR MORE THAN 2-3 HOURS.
7.  Once you are done using the Warming Tray, turn the temperature setting to the “OFF” position and unplug the power cord from the outlet.
8.  Remove any remaining food items from the Warming Tray.
9. Let the tray cool down thoroughly. Then, clean and thoroughly dry before storing or using again.

CAUTION:
-Do not use the warming tray to cook or defrost food. Do not place the clear dome lids directly onto the warming tray during operation. To prevent injury, only use the “warming tray” temperature setting when placing food directly onto the warming tray.
-Use caution when serving items on the warming tray as the surface of the warming tray will be very hot.
-Do not leave food in the buffet server for more than 4 hours!
-The silicone grips on the handles are oven safe up to 350°F.

USING THE BAKING PAN WITH THE WARMING TRAY:

1.  Make sure the baking pan and the warming tray are clean and thoroughly dry. Place the baking pan on top of the warming tray. (See “CLEANING & MAINTENANCE”  section for instructions)
2.  Add your pre-cooked food items to the baking pan.
3.  With the temperature setting in the “OFF” position, plug the appliance into a standard 120V electrical outlet.
4.  Set the temperature control knob to the desired temperature.
5. Once you are done using the buffet server, turn the temperature setting to the “OFF” position and unplug from the outlet.
6.  Remove any remaining food from the baking pan.
7.  Let the warming tray and baking pan cool down thoroughly. Then, clean and thoroughly dry them before storing or using.

NOTE:
-The baking pan is oven safe; you can take your dishes directly from the oven to the warming tray. Always use oven mitts when removing the baking pan from the oven, as it will be hot.
-The temperature ranges are measured with the large pan/ buffet trays on the warming tray. The surface temperature of the warming tray will be much hotter than the temperature ranges listed in the table because it is transferring heat towards the large pans/buffet trays.

SETTINGS / TEMPERATURE GUIDE:

warming tray only.
LOW| 160°F| Minimum setting when the large pan is used on the warming tray.
MEDIUM| 170°F| Minimum setting when the large pan is used on the warming tray.
HIGH| 180°F| Minimum setting when the large pan is used on the warming tray.

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HELPFUL TIPS

• It is important to maintain all warm or hot foods at a minimum of 140ºF over an extended period of time to prevent any food-borne illness.
• Use a food thermometer to regularly monitor the temperature of the food and adjust it when necessary to maintain them at a minimum of 140ºF.
• All foods have different consistencies so depending on what you are serving you may have to adjust the temperature on the buffet server lower or higher to maintain them at a  minimum temperature of 140ºF.
• Temperatures may fluctuate as the food is being served and the contents of the large pan and/or buffet trays are emptied.
• You may adjust the temperature accordingly to avoid over or underheating the prepared food.
• All foods have different consistencies and may require a lower or higher setting to keep the food warm. For example, a higher temperature setting will be required to keep ashed potatoes warm and a lower temperature to keep gravy warm.
• This unit is designed to reach a minimum temperature at each setting. (See “TEMPERATURE SETTING GUIDE” for more information.)
• ONLY THE BAKING PAN IS OVEN SAFE AND UP TO 350°F.
• You can also use water inside of the large pan when using the buffet trays to distribute the heat more evenly without creating hot spots in the buffet trays. This is especially effective when serving sauces or creamy dishes.
• THE SILICONE GRIPS ON THE HANDLES ARE OVEN-SAFE ONLY UP TO 350°F.
• Always operate the appliance over a flat, stable, heat-resistant surface.
• Extended use of the buffet server over long periods of time at high temperatures may cause discoloration of the buffet trays and scorching may occur on the warming tray.

CLEANING AND MAINTENANCE

• NEVER IMMERSE THE WARMING TRAY OR THE ELECTRICAL CORD IN WATER OR ANY OTHER LIQUID!
• DO NOT USE ANY ABRASIVE SOAPS, DETERGENTS, OR CLEANING MATERIALS TO CLEAN THIS APPLIANCE
• ALWAYS MAKE SURE THE APPLIANCE IS OFF, UNPLUGGED FROM THE  ELECTRICAL OUTLET, AND COMPLETELY COOL BEFORE CLEANING.
• Make sure the unit is OFF, unplugged from the outlet, and completely cool before cleaning.
• Wash the clear dome lids, serving trays, and baking pan with warm soapy water.
• Only the serving trays and baking tray are dishwasher safe.
• Clean the warming tray with a damp, soapy cloth or sponge.
• DRY ALL PARTS THOROUGHLY BEFORE STORING OR USING THEM AGAIN.

*LIMITED WARRANTY ONE (1) YEAR WARRANTY IS ONLY VALID WITH A DATED PROOF OF PURCHASE
PLEASE DO NOT RETURN TO THE STORE OF PURCHASE.
If you have any problems with this unit, contact Customer Service for support.**

1.  Your small kitchen appliance is warranted to the original purchaser to be free from any manufacturing defects under normal use and conditions for one (1) year, cord  excluded. This Warranty applies only to the original purchaser of this product.
2.  Retail stores/merchants selling this product do not have the right to alter, modify, or in any way revise the terms and conditions of the warranty.
3. If you use your appliance for household use and according to instructions, it should give you years of satisfactory service.
4.  At its sole discretion, Maxi-Matic USA will either repair or replace the product found to be defective during the warranty period.
5.  The repaired or replacement product will be in warranty for the remaining balance of the one-year warranty period and an additional one-month period.
6. Consumer’s remorse is not an acceptable reason to return a product to our Service Center.
7. This limited warranty covers appliances purchased and used within the 50 U.S. states plus the District of Columbia and does NOT cover normal wear of parts or:
   – Damages caused by unreasonable use, neglect, normal wear and tear, commercial use, improper assembly or installation of the product.
   – Damages caused in shipping.
   – Damages caused by replacement or resetting of house fuses or circuit breakers.
   – Defects other than manufacturing defects.
   – Breakage caused by misuse, abuse, accident, alteration, lack of proper care and maintenance, or incorrect current or voltage.
   – Lost or missing parts of the product. Parts will need to be purchased separately.
   – Damages of parts that are not electrical; i.e. cracked or broken plastic/glass, scratched/dented inner pots.
   – Damage from service or repair by unauthorized personnel.
   – Extended warranties purchased via a separate company or reseller.
   – Acts of God such as fire, floods, hurricanes, tornadoes, etc.

8. This warranty does not apply to re-manufactured merchandise.
Maxi-Matic, USA shall not be liable for any incidental or consequential damages caused by the breach of any express or implied warranty. Apart from the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose is limited in time to the duration of the warranty.
*One Year Limited Warranty valid only in the 50 U.S. states plus the District of Columbia, excluding Puerto Rico and the Virgin Islands. This warranty is effective only if the product is purchased and operated in the USA; product usage which is in violation of the written instructions provided with the unit will void this warranty. For an international warranty, please contact the local distributor.
This warranty gives you special legal rights and you may also have other rights to which you are entitled which may vary by state, province, and/or jurisdiction.
Any instruction or policy included in this manual may be subject to change at any time.
MAXI-MATIC, USA
18401 E. Arenth Ave. City of Industry, CA 91748 Customer Support Hours of Operation MON-FRI 8:30 AM – 5:00 PM PST 800-365-6133 Ext: 120/107/105; (626) 912- 877  xt: 120/107/105 Visit: [www.maxi-matic. com](http://www.maxi- matic.com) for Live Chat Support and Contact Us Form
**
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RETURN INSTRUCTIONS

RETURNS:

A. Any return of defective merchandise to the manufacturer must be processed accordingly by first contacting customer service (info@maxi- matic.com) to obtain an RA #  Return Authorization Number). We will not accept any returns of merchandise without an applicable RA #.
B. IMPORTANT RETURN INSTRUCTIONS. Your Warranty depends on your following these instructions if you are returning the unit to Maxi-Matic,
The USA;

1. Carefully pack the item in its original carton or another suitable box with sufficient cushioning to avoid damage in shipping.
2.  Before packing your unit for return, be sure to enclose:

a) Your name, full address with zip code, daytime telephone number, and RA#,
b) A dated sales receipt or PROOF OF PURCHASE,
c) The model number of the unit and the problem you are having (Enclose in an envelope and tape directly to the unit before the box is sealed,) and
d) Any parts or accessories related to the problem.

3. Maxi-Matic, USA recommends that you ship the package via UPS ground service for tracking purposes. We cannot assume responsibility for lost or damaged products returned to us during incoming shipment. For your protection, always carefully package the product for shipment and insure it with the carrier. C.O.D shipments cannot be accepted.
4. All return shipping charges must be prepaid by you.
5. Once your return has been received by our warehouse, Maxi-Matic, USA will repair or replace the product if it is defective in material or workmanship, subject to the conditions in paragraph B.
6. Maxi-Matic will pay the shipping charges to ship the repaired or replacement product back to you.

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Elite Customer Service Center
Mail: Maxi-Matic, USA
18401 E. Arenth Ave
City of Industry, CA 91748-1227
Phone:800-365-6133 ext. 120/105
Website:www.maxi-matic.com
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Elite is a registered trademark of Maxi-Matic, USA. Copyright Elite by Maxi- Matic.
The actual product may vary from the images/illustrations in this manual due to continual product improvement.
MODEL: EWM-9933

References

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