My Pet Stain Eraser™ Cordless Portable Carpet Cleaner has No Power | Support
- June 7, 2024
- Bissell
Table of Contents
If you are experiencing No Power, follow these steps to resolve:
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Check that the correct charger is being used
- The model number on the back of the charger should be SSA-100060US
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Unplug charger from both the machine and outlet on wall
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Run hand over the entire length of the cord and check for any damage, rips, or punctures
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Inspect the prongs for damage
- If damaged, order a new charger > Go to Parts & Supplies
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Insert the charging adaptor plug into the charging port on the handle near the base of the machine
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Plug the outlet end into a functioning outlet
- Blue lights on top of the battery should illuminate
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When charging cord is plugged in, are all 3 blue lights blinking?
- Yes > Contact Us
- No > Unplug machine from the wall and test a different device in the same outlet
- If the outlet does not work for the other device, test the charger in a different outlet
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Charge unit for 4 hours prior to first use
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- Runtime is approximately 15 minutes
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Has this resolved the issue?
- Yes > Great! Glad we could get you back to cleaning!
- No > Contact Us
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