verizon Techsee Augmented Reality Remote Assistance Platform User Guide
- June 3, 2024
- Verizon
Table of Contents
verizon Techsee Augmented Reality Remote Assistance Platform
Introduction
TechSee bridges the visual gap between you and Verizon Network Operation
Centers.
It enables Verizon experts to guide you directly during equipment checks using
a live video stream.
TechSee can help repair faults faster and there is often no requirement to
have a technician on your site to troubleshoot
How does it work?
During a phone conversation the Verizon NOC technician will send an SMS to
your Smartphone with a link to access TechSee. TechSee will set up a remote
visual session via your Smartphone using secure browser-based technology,
which does not require an application download. You can then share the visual
status of your equipment via your Smartphone camera.
It enables the Verizon technician to give effective guidance as if the
technician is standing right behind you
Security
TechSee does not store any recordings or images during the session, the
communication is only between you and the Verizon technician. All data
transfers use a secure encrypted channel (TLSv1.2+).
Only authorized Verizon personnel can send you an SMS invitation to join the
video session and only after verbal permission from you.
Starting a TechSee Live Session
Step1:
The technician will invite you by sending an SMS to your smartphone.
Step 2:
You will receive an SMS with the link https://verizon.techsee.me as shown
here:
Step 3:
Once you click on the link, you will be asked to tap the Allow button:
Step 4:
Next you will be asked to give permission to access your mobile phone’s
camera. Click on Allow.
Step 5:
At this stage you can start sharing visuals of your equipment with the Verizon
technician from your mobile device. The technician will see what you see on
your mobile and can directly guide you through additional checks.
Your View
During this video session, the technician can use a pointer to indicate what
you need to do, where a cable should be inserted or similar. You will see the
pointer on the screen of your mobile device:
Verizon Technician View
During this video session, the technician can also capture an image to provide
further instructions.
When connectivity is too weak to support a video stream, the Verizon
technician can use your camera to take pictures instead
Customer Training and User Guides
Service Assurance User Guides
Documents can be found on the Service Assurance User
Guides
page.
The latest version of this document can be always found here.
General Customer Training Information
Go to our Customer Training Portal to enroll in training or to download other user and reference guides. Registration is required
Verizon Enterprise Center
The Verizon Enterprise Center portal is an easily accessible tool that offers customers the possibility of raising inquiries and managing different requests online.
What is it for?
The Verizon Enterprise Center
portal supports customers with Repair related technical issues via repair
tickets as well as customers with Invoice inquiries and Account Management
requests, offering an alternative to emails and phone calls.
Getting started on Verizon Enterprise Center
Introduction to Verizon Enterprise Center and information on how to register
can be found on the Guides & Tutorials page
here.
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Documents / Resources
|
verizon Techsee Augmented Reality Remote Assistance
Platform
[pdf] User Guide
Techsee Augmented Reality Remote Assistance Platform, Remote Assistance
Platform, Techsee Augmented Reality Assistance Platform, Assistance Platform,
Techsee
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References
- Service Assurance User-Guides | Verizon
- AutoSubmit Form
- Augmented Live Support | TechSee
- Augmented Live Support | TechSee
- VEC Support - Getting started on Verizon Enterprise Center