IKEA FULLGORA 500 Freestanding/Stainless Steel Fridge User Manual
- June 6, 2024
- Ikea
Table of Contents
Safety Information
Before using the appliance, read these safety instructions. Keep them nearby
for future reference.
These instructions and the appliance itself provide important safety warnings,
to be observed at all times. The manufacturer declines any liability for
failure to observe these safety instructions, for inappropriate use of the
appliance or incorrect setting of controls.
Very young children (0-3 years) should be kept away from the appliance. Young
children (3-8 years) should be kept away from the appliance unless
continuously supervised. Children from 8 years old and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and
knowledge can use this appliance only if they are supervised or have been
given instructions on safe use and understand the hazards involved.
Children must not play with the appliance.
Cleaning and user maintenance must not be carried out by children without
supervision. Children aged from 3 to 8 years are allowed to load and unload
refrigerating appliances.
PERMITTED USE
CAUTION: The appliance is not intended to be operated by means of an
external switching device, such as a timer, or a separate remote-controlled
system.
This appliance is intended to be used in household and similar applications
such as staff kitchen areas in shops, offices, and other working environments;
farm houses; by clients in hotels, motels, bed & breakfast, and other
residential environments.
This appliance is not for professional use. Do not use the appliance outdoors.
The bulb used inside the appliance is specifically designed for domestic
appliances and is not suitable for general room lighting within the home (EC
Regulation 244/2009).
The appliance is designed for operation in places where the ambient
temperature comes within the following ranges, according to the climatic class
given on the rating plate. The appliance may not work properly if it is left
for a long time at a temperature outside the specified range.
Climatic class ambient temperatures:
SN: From 10°C to 32°C;
N: From 16°C to 32°C
ST: From 16°C to 38°C;
T: From 16°C to 43°C
This appliance does not contain CFCs.
The refrigerant circuit contains R600a (HC).
Appliances with Isobutane (R600a): isobutane is a natural gas without
environmental impact, but is flammable. Therefore, make sure
the refrigerant circuit pipes are not damaged, especially when emptying the
refrigerant circuit.
WARNING: Do not damage the appliance refrigerant circuit pipes.
WARNING: Keep ventilation openings, in the appliance enclosure or in the
built-in structure, clear of obstruction.
WARNING: Do not use mechanical, electric or chemical means other than
those recommended by the Manufacturer to speed up the defrost process.
WARNING: Ice makers and/or water dispensers not directly connected to the
water supply must be filled with potable water only.
WARNING: Automatic ice-makers and/ or water dispensers must be connected
to a water supply that delivers potable water only, with mains water pressure
between 0,17 and 0,81 MPa (1,7 and 8,1 bar).
Do not store explosive substances such as aerosol cans and do not place or use
gasoline or other flammable materials in or near the appliance.
Do not swallow the contents (non-toxic) of the ice packs (provided with some
models). Do not eat ice cubes or ice lollies immediately after taking them out
of the freezer since they may cause cold burns.
For products designed to use an air filter inside an accessible fan cover, the
filter must always be in position when the appliance is in function.
Do not store glass containers with liquids in the freezer compartment since
they may break. Do not obstruct the fan (if included) with food items. After
placing the food check that the freezer door closes properly.
Damaged gaskets must be replaced as soon as possible.
Use the freezer compartment only for storing frozen food, freezing fresh food,
and making ice cubes.
Avoid storing unwrapped food in direct contact with internal surfaces of the
freezer compartments.
C-Pentane is used as a blowing agent in the insulation foam and it is a
flammable gas.
The most appropriate compartments of the appliance where specific types of
food is to be stored, taking into account different temperature distribution
in different compartments in the appliance, are as follows:
– Freezer compartment:
4 star zone (****) compartment is suitable for freezing foodstuffs from
ambient temperature and for storing frozen food as the temperature is evenly
distributed throughout the entire compartment.
Purchased frozen food has the storage expiration date stated on the packaging.
This date takes into account the type of food being stored and therefore this
date should be respected. Fresh food should be stored for the following time
periods: 1-3 months for cheese, shellfish, ice cream, ham/sausage, milk, fresh
liquids; 4 months for steak or chops (beef, lamb, pork); 6 months for butter
or margarine, poultry (chicken, turkey); 8-12 months for fruits (except
citrus), roast meat (beef, pork, lamb), vegetables.
Expiration dates on the packaging of foods in the 2-star zone must be
respected.
To avoid food contamination, please observe the following:
– Opening the door for long periods can cause a significant increase of the
temperature in the compartments of the appliance.
– Regularly clean surfaces that may come into contact with food and accessible
drainage systems.
– Clean water tanks if they have not been used for 48 h; flush the water
system connected to a water supply if water has not been drawn for 5 days.
– Store raw meat and fish in suitable containers in the refrigerator, so that
it does not come into contact with or drip onto other food.
– Two-star frozen food compartments are suitable for storing pre-frozen food,
storing or making ice cream and ice cubes.
– Do not freeze fresh food in one, two, or three-star compartments.
– If the refrigerating appliance is left empty for long periods, switch off,
defrost, clean, dry, and leave the door open to prevent mold from developing
inside the appliance.
INSTALLATION
The appliance must be handled and installed by two or more persons – the risk
of injury. Use protective gloves to unpack and install – the risk of cuts.
Installation, including water supply (if any), electrical connections, and
repairs must be carried out by a qualified technician. Do not repair or
replace any part of the appliance unless specifically stated in the user
manual. Keep children away from the installation site. After
unpacking the appliance, make sure that it has not been damaged during
transport.
In the event of problems, contact the dealer or your nearest Aftersales
Service.
Once installed, packaging waste (plastic, styrofoam parts, etc.) must be
stored out of reach of children – the risk of suffocation.
The appliance must be disconnected from the power supply before any
installation operation – the risk of electric shock.
During installation, make sure the appliance does not damage the power cable –
the risk of fire or electric shock.
Only activate the appliance when the installation has been completed.
Be careful not to damage the floors (e.g. parquet) when moving the appliance.
Install the appliance on a floor or support strong enough to take its weight
and in a place suitable for its size and use. Make sure the appliance is not
near a heat source and that the four feet are stable and resting on the floor,
adjusting them as required, and check that the appliance is perfectly level
using a spirit level. Wait at least two hours before switching the appliance
on, to ensure that the refrigerant circuit is fully efficient.
To guarantees adequate ventilation, leave a space on both sides and above the
appliance. The distance between the rear of the appliance and the wall behind
the appliance should be 50 mm, to avoid access to hot surfaces. A reduction of
this space will increase the Energy consumption of products.
WARNING: When positioning the appliance, ensure the supply cord is not
trapped or damaged.
WARNING: To avoid a hazard due to instability, positioning or fixing of
the appliance must be done in accordance with the manufacturer’s instructions.
It’s forbidden to place the freezer in such way that the metal hose of a gas
stove, metal gas or water pipes, or electrical wires are in contact with the
freezer back wall (condenser coil).
To guarantee adequate ventilation, leave a space on both sides and above the
appliance. The distance between the rear of the appliance and the wall behind
the appliance should be 50 mm, to avoid access to hot surfaces. A reduction of
this space will increase the energy consumption of products.
ELECTRICAL WARNINGS
It must be possible to disconnect the appliance from the power supply by
unplugging it if the plug is accessible, or by a multi-pole switch installed
upstream of the socket in accordance with the wiring rules and the appliance
must be earthed in conformity with national electrical safety standards.
Do not use extension leads, multiple sockets, or adapters. The electrical
components must not be accessible to the user after installation. Do not use
the appliance when you are wet or barefoot.
Do not operate this appliance if it has a damaged power cable or plug, if it
is not working properly, or if it has been damaged or dropped.
If the supply cord is damaged, it must be replaced with an identical one by
the manufacturer, its service agent, or similarly qualified persons in order
to avoid a hazard – risk of electric shock.
WARNING: Do not locate multiple portable socket outlets or portable power
supplies at the rear of the appliance.
Feet of the product: in Fs not available; inbuilt in – the “feet are not
adjustable – and the METOD cabinet should be leveled with a spirit level.
Product description
- Control panel
- Led light
- Glass shelves
- Rating plate
- flaps freezer
- Drawers Freezer
Characteristics, technical data, and images may vary according to the model.
Accessories
First Use
Connect the appliance to the mains power supply. The ideal temperatures for
preserving food have already been set at the factory.
To avoid food waste, please refer to the recommended setting and storage times
found in the user manual.
Note: After switching the appliance on, it will be necessary to wait for
4 to 5 hours before a temperature suitable for a standard appliance load is
reached.
Daily use
A Freezer System Control
B Temperature display
C On/Stand-by
D Fast Freeze
E Eco function
F Black Out alarm
G Turning off the sound alarm
H Temperature setting
I System Control
Freezer System Control A
Freezer System Control is an advanced technology that reduces temperature
fluctuations in the whole freezer compartment to a minimum.
To activate/deactivate the “Freeze System Control” function press for 3
seconds the I button.
If the function is engaged and the user modifies the freezer temperature out
of the working range, the function is automatically switched off.
In case of Fast freezing is engaged, the function “Freeze System Control” is
inhibited until the Fast Freeze function is switched off.
On/Stand-by C
This function turns On/Stand-by the freezer compartments.
To put the product in Stand-by, press & hold the C button for 3 seconds. When
the appliance is in Stand-by, the light inside the freezer compartment does
not work. Remember that this operation does not disconnect the appliance from
the power supply. To switch the appliance On again, simply press the On/
Stand-By button.
Note: this procedure does not disconnect the appliance from the electricity
supply.
Temperature display B
The display shows the freezer compartment temperature (between -16°C and
-24°C). Recommended setting: -18°C or -20° It is possible to set a different
temperature with the H button.
Fast Freeze D
The use of this function is recommended when placing a very high quantity of
food to be frozen in the freezer compartment. 24 hours before freezing fresh
food, press the Fast Freeze button to activate the Fast Freeze function. When
activated, the Fast Freeze indicator turns on. After 24 hours place the food
to be frozen in the freezing zone of the freezer compartment.
The function is automatically disabled after 50 hours or can be manually
disabled by pressing the Fast Freeze button.
Eco function E
The Eco function enables appliance energy consumption to be concentrated in
the reduced rate hours (generally at night), when electricity is readily
available and costs less than during the daytime (only in countries that
utilize a time-based multirate system – check energy
rates with the local electricity company).
To activate the function, press E for 3 seconds at the reduced rate start time
(depending on the specific rates plan). For example, if the reduced rate
starts at 8 p.m., press the button E at that time. When the Eco indicator is
ON, the function is ON. Once the function is activated, the appliance
automatically adapts energy consumption according to the time selected, i.e.
consuming less energy during the day than at night.
IMPORTANT: To operate properly, the function must be on during the night
and day. The function remains on until deactivated (or it is deactivated in
case of a power failure or appliance switch-off). To deactivate the function,
press the button again. When the Eco indicator is OFF, the function is OFF.
Note: The declared appliance energy consumption refers to operation with the
Eco Night function deactivated.
Black Out alarm F
After a power blackout, your product is designed to automatically monitor the
temperature in the freezer when electricity is resupplied. If the temperature
in the freezer rises above freezing level, the Black Out indicator turns on,
the Alarm indicator blinks and the acoustical alarm sounds when electricity is
resupplied.
To reset the alarm press the Stop Alarm button just once. In the case of Black
Out Alarm, the following actions are recommended:
- If the food in the freezer is unfrozen but still cold, all the food in the freezer should be eaten within the next 24 hours.
- If the food in the freezer is frozen, this indicates the food was thawed and then refrozen when electricity was re-supplied which degrades taste, quality, and nutritional value and also could be unsafe. It is recommended to not consume the food but to dispose of the entire content of the freezer. The Black Out Alarm is designed to provide guidance on food quality in the freezer in the event of an electricity blackout. This system does not guarantee food quality or safety and consumers are advised to use their own judgment in evaluating food quality in the freezer compartment.
Turning Off the sound alarm
To mute the alarm buzzer press the Stop Alarm button just once
Operation of the freezer
The freezer is the ideal storage location for storing frozen food, making ice
cubes, and freezing fresh food in the freezer compartment.
The maximum number of kilograms of fresh food that can be frozen within a
24-hour period is indicated on the rating plate (…kg/12h).
If you have a little quantity of food to store in the freezer, we recommend
using the coldest areas of your freezer compartment, corresponding to the
upper or the middle area The freezer can operate at ambient temperatures
between +10°C and +32°C. Optimal performance is obtained at temperatures
between +16°C and +32°C.
Switching on the freezer for the first time
- There is no need to set the freezer temperature on the thermostat because the appliance is already factory set.
- Plug in the appliance. The green LED (indicating that the appliance is ON) and the red LED will light up, and on some models also the acoustic alarm (if provided) will sound after about 1 minute, indicating that the freezer has not yet reached a sufficiently cold temperature for storage of foodstuffs.
- To mute the acoustic alarm press the door switch.
Adjusting the thermostat
Select the freezer compartment temperature Ambient air temperature, the
frequency of door opening, and the amount of food to freeze can affect the
freezer temperature adjustments.
We, therefore, recommend starting with a medium temperature.
Door alarm
The Alarm icon lights up blinking and the acoustic alarm sounds.
The alarm is activated when the door is left open for more than 2 minutes. To
disengage the door alarm close the door, or press once Stop Alarm button G to
mute the acoustic alarm.
Freeze operation
The recommended amount of food to be frozen is indicated on the data plate on
the inside of the appliance. When putting food in to freeze, the ideal
temperature is reached.
Tips for freezing and storing fresh food
- Before freezing, wrap and seal fresh food in aluminum foil, cling film, air, and water-tight plastic bags, polythene containers with lids, or freezer containers suitable for freezing fresh food.
- Food must be fresh, mature and of prime quality in order to obtain high-quality frozen food.
- Fresh vegetables and fruit should preferably be frozen as soon as they are picked to maintain the full original nutritional value, consistency, color, and flavor.
Some meat, especially the game, should be hung before it is frozen.
Note:
-
Always leave hot food to cool before placing in the freezer.
-
Eat fully or partially defrosted foods immediately.
Do not refreeze unless the food is cooked after it has thawed.
Once cooked, the thawed food can be refrozen. -
Do not freeze bottles with liquid.
Freezing and storing fresh food
- Place foods to be frozen in the two upper baskets.
- When the freezer is used without the rack, place the ice packs above the food to be frozen at the front of the top drawer.
- Load limits are determined by baskets, flaps, drawers, shelves, etc. Make sure that these components can still close easily after loading
Removing the baskets
Pull the drawers out as far as they go, then lift slightly and remove. Pull
the lower basket out fully, then rotate it slightly in order to remove it.
Note: Do not block the air outlet area (on the back wall inside the product)
with food products. If the freezer is provided with a flap, it is possible to
maximize the storage volume by removing the flap. All shelves, flaps, and
pull-out baskets are removable.
The internal temperatures of the appliance may be affected by the ambient
temperature, frequency of door opening, as well as location of the appliance.
Temperature settings should take into consideration these factors.
Unless otherwise specified the appliance accessories are not dishwasher safe.
Making ice cubes
Fill the ice cube tray up to 2/3 with water and place in the freezer
compartment.
Do not use sharp or pointed objects to detach the tray.
Helpful hints and tips
Cleaning and maintenance
Regularly clean the appliance with a cloth and a solution of hot water and
neutral detergent specifically formulated for refrigerator interiors. Do not
use abrasive cleaners or tools.
Use the tool provided to regularly clean the defrost water drain outlet,
located on the rear wall of the refrigerator compartment near the crisper
draw, in order to ensure defrost water is removed correctly (see Fig. 1).
Before servicing or cleaning the appliance, unplug it from the mains or
disconnect the power supply.
Fig. 1
The push-in gasket allows it to be cleaned easily, simply removing it from its place, starting from the upper corner part as shown, and then reinserting it using the reverse procedure used to remove it.
Hints for energy saving
-
Do not open the door frequently or leave it open longer than
absolutely necessary. -
Do not set the temperature any colder than necessary.
-
Ensure sufficient air circulation and exhaust at the appliance base and at the back wall of the appliance. Never cover air vent openings.
-
Do not place warm foods into the appliance. Allow warm foods to cool first.
Hints for freezing
To help you make the most of the freezing process, here are some hints:
- The maximum quantity of food which can be frozen in 24 hours is shown on the rating plate.
- The freezing process takes 24 hours. No further food to be frozen should be added during this period.
- Freeze only top-quality, fresh, and thoroughly cleaned foodstuffs.
- Prepare food in small portions to enable it to be rapidly and completely frozen and to make it possible subsequently to thaw only the quantity required.
- Wrap up the food in aluminum foil or polythene and make sure that the packages are airtight.
- Do not allow fresh, unfrozen food to touch food that is already frozen, thus avoiding a rise in temperature of the latter.
- Lean foods store better and longer than fatty ones; salt reduces the storage life of food.
- Water ices, if consumed immediately after removal from the freezer compartment, can possibly cause the skin to be freeze burnt.
- It is advisable to show the freezing in date on each individual pack to enable you to keep a tab of the storage time.
Hints for storage of frozen food
To obtain the best performance from this appliance, you should:
- Make sure that the commercially frozen foodstuffs were adequately stored by the retailer.
- Make sure that frozen foodstuffs are transferred from the food store to the freezer in the shortest possible time.
- Do not open the door frequently or leave it open longer than absolutely necessary.
- Once defrosted, food deteriorates rapidly and cannot be refrozen.
- Do not exceed the storage period indicated by the food manufacturer.
Defrosting the freezer
The freezer compartment is frost-free. This means that there is no build-up of
frost when it is in operation, neither on the internal walls nor on the food.
The absence of frost is due to the continuous circulation of cold air inside
the compartment, driven by an automatically controlled fan.
If the appliance is not going to be used
Disconnect the appliance from the power supply, remove all the food, and
clean. Leave the doors open enough for air to circulate inside the
compartments. This will prevent the formation of mold and bad odors.
In case of power failures
Keep the doors of the appliance closed. In this way, the stored food will stay
cold as long as possible. Do not refreeze partially thawed food, consume it
within 24 hours.
What to do if …
Problems… | Solutions… |
---|---|
The appliance is not working: | •Is the power cable plugged into a live socket |
with the proper voltage?
•Have you checked the protection devices and fuses of the electrical system in
your home?
If there is water in the defrost pan:| •This is normal in hot, damp weather.
The pan can even be half full. Make sure the appliance is level so that the
water does not overflow.
There is water at the bottom of the
Check heck that:| Clean the defrost water drain hole (see “Cleaning and
maintenance”).
•The tube is correctly inserted in the tray
If the edges of the appliance cabinet, which come in contact with the door
seal, are warm to the touch:| •This is normal in hot weather and when the
compressor is running.
If the light does not work:| •Have you checked the protection devices and
fuses of the electrical system in your home?
•Is the power cable plugged into a live socket with the proper voltage?
•In case the LEDs are broken the user must call the Service for exchange of
the same type available only at our After-sales Service Centers or authorized
dealers.
If the motor seems to run too much:| •Motor running time depends on different
things: number of door openings, amount of food stored, the temperature of the
room, setting of the temperature controls.
•Is the condenser (back the appliance) free of dust and fluff?
• Are the door properly closed?
•Are the door seals properly fitted?
•On hot days or if the room is warm, the motor naturally runs longer.
•If the appliance door has been left open for a while or if large amounts of
food have been stored, the motor will run longer in order to cool down the
interior of the appliance.
If the appliance temperature is too high:| •Are the appliance controls
correctly set?
•Has a large amount of food been added to the appliance?
•Check that the door is not opened too often.
•Check that the door closes properly.
If the doors do not open and close properly:| •Check that food packages are
not blocking the door.
•Check that the internal parts or automatic ice maker are not out of position.
•Check that the door seals are not dirty or sticky.
•Ensure the appliance is level.
Note:
Gurgling, hissing, and humming noises from the refrigerating system are
normal.
Before contacting the After-sales service:
Switch the appliance on again to see if the problem has disappeared. If not,
switch it off again and repeat the operation after an hour.
If your appliance still does not work properly after carrying out the checks
listed in the troubleshooting guide and switching the appliance on again,
contact the After-sales service, clearly explaining the problem and
specifying:
- the type of fault;
- the model;
- the types and serial number of the appliance (given on the rating plate);
- the Service number (the number after the word SERVICE on the rating plate, see next page, inside the appliance).
SERVICE
Technical data
Dimensions (mm) | FULLGORA |
---|---|
Height (min-max) | 1885 |
Width | 598 |
Depth | 631 |
Net Volume (I) | |
Fridge | |
Freezer | 263 |
Defrost system | |
Fridge | – |
Freezer | No Frost |
Star Rating | 4 |
Rising Time (h) | 11 |
Freezing capacity (kg/24h) | 26 |
Energy consumption (kWh/Year) | 242 |
Noise level (dba) | 41 |
Energy class | E |
The technical specifications are given on the rating plate inside the
appliance and on the energy label.
The model information can be retrieved using the QR-Code reported in the
energy label. The label also includes the model identifier that can be used to
consult the portal of the registry at https://eprel.ec.europa.eu
Environmental concerns
Disposal of packaging materials
The packaging material is 100% recyclable and is marked with the recycle
symbol .
The various parts of the packaging must therefore be disposed of responsibly
and in full compliance with local authority regulations governing waste
disposal.
Scrapping of household appliances
This appliance is manufactured with recyclable or reusable materials. Doors
and lids of the refrigeration appliance should be removed before disposal in
the landfill, to avoid children or animals getting trapped inside. Dispose of
it in accordance with local waste disposal regulations. For further
information on the treatment, recovery, and recycling of household electrical
appliances, contact your local authority, the collection service for household
waste, or the store where you purchased the appliance. This appliance is
marked in compliance with European Directive 2012/19/EU, Waste Electrical and
Electronic Equipment (WEEE). By ensuring this product is disposed of
correctly, you will help prevent negative consequences for the environment and
human health.
The symbol on the product or on the accompanying documentation indicates that
it should not be treated as domestic waste but must be taken to an appropriate
collection center for the recycling of electrical and electronic equipment.
Energy-saving tips
To guarantee adequate ventilation follow installation instructions.
Insufficient ventilation on the back of the product increases energy
consumption and decreases cooling efficiency.
Frequent door opening might cause an increase in Energy consumption.
The internal temperature of the appliance and the Energy Consumption may be
affected also by the ambient temperature, as well as the location of the
appliance. Temperature settings should take into consideration these factors.
Reduce to a minimum door opening.
When thawing frozen food, place them in the refrigerator.
The low temperature of the frozen products cools the food in the refrigerator.
Allow warm food and drinks to cool down before placing in the appliance.
Positioning of the drawers, baskets, and shelves in the refrigerator has no
impact on the efficient usage of energy. Food should be placed on the shelves
in such a way to ensure proper air circulation (food should not touch each
other and distance between food and rear wall should be kept).
You can increase the storage capacity of frozen food by removing baskets and,
if present, Stop Frost shelve, maintaining an equivalent energy consumption.
Do not worry about the noise coming from the compressor.
This appliance has been designed, manufactured, and marketed in compliance
with:
– the safety principles of the “Low voltage” Directive 2014/35/EC; (which
replaces 2006/95/CE and subsequent amendments);
– the protection requirements of Directive “EMC” 2014/30/EU.
IKEA GUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for five years from the original date of purchase of
your appliance at IKEA. The original sales receipt, is required as proof of
purchase. If service work is carried out under guarantee, this will not extend
the guarantee period for the appliance.
Who will execute the service?
IKEA service provider will provide the service through its own service
operations or authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance, which have been caused by faulty
construction or material faults from the date of purchase from IKEA. This
guarantee applies to domestic use only. The exceptions are specified under the
headline “What is not covered under this guarantee?” Within the guarantee
period, the costs to remedy the fault e.g. repairs, parts, labour and travel
will be covered, provided that the appliance is accessible for repair without
special expenditure. On these conditions the EU guidelines (Nr. 99/44/EG) and
the respective local regulations are applicable. Replaced parts become the
property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed Service Provider will examine the product and decide, at its
sole discretion, if it is covered under this guarantee.
If considered covered, IKEA Service Provider or its authorized service partner
through its own service operations, will then, at its sole discretion, either
repair the defective product or replace it with the same or a comparable
product.
What is not covered under this guarantee?
- Normal wear and tear.
- Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by a chemical or electrochemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions.
- Consumable parts including batteries and lamps.
- Non-functional and decorative parts do not affect the normal use of the appliance, including any scratches and possible color differences.
- Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers.
- Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings, and parts of casings. Unless such damages can be proved to have been caused by production faults.
- Cases where no fault could be found during a technician’s visit.
- Repairs not carried out by our appointed service providers and/or an authorized service contractual partner or where non-original parts have been used.
- Repairs caused by installation which is faulty or not according to specification.
- The use of the appliance in a non-domestic environment i.e. professional use.
- Transportation damages. If a customer transports the product to his home or another address, IKEA is not liable for any damage that may occur during transport. However, if IKEA delivers the product to the customer’s delivery address, then damage to the product that occurs during this delivery will be covered by IKEA.
- Cost for carrying out the initial installation of the IKEA appliance.
- However, if an IKEA appointed Service Provider or its authorized service partner repairs or replaces the appliance under the terms of this guarantee, the appointed Service Provider or its authorized service partner will reinstall the repaired appliance or install the replacement, if necessary.
- This does not apply within Ireland, customers should contact the local IKEA dedicated after-sales line or the appointed Service Provider for further information.
(just for GB)
These restrictions do not apply to fault-free work carried out by a qualified specialist using our original parts in order to adapt the appliance to the technical safety specifications of another EU country.
How country law applies
The IKEA guarantee gives you specific legal rights, which cover or exceed all
the local legal demands. However, these conditions do not limit in any way
consumer rights described in the local legislation.
Area of validity
For appliances that are purchased in one EU country and taken to another EU
country, the services will be provided in the framework of the guarantee
conditions normal in the new country.
An obligation to carry out services in the framework of the guarantee exists
only if the appliance complies and is installed in accordance with:
– the technical specifications of the country in which the guarantee claim is
made;
– the Assembly Instructions and User Manual Safety Information.
The dedicated AFTER-SALES for IKEA appliances Please don’t hesitate to contact
IKEA appointed Authorized Service Centre to:
- make a service request under this guarantee;
- ask for clarifications on the installation of the IKEA appliance in the dedicated IKEA kitchen furniture;
- ask for clarification on functions of IKEA appliances.
To ensure that we provide you with the best assistance, please read carefully the Assembly Instructions and/or the User manual before contacting us.
How to reach us if you need our service
In order to provide you a quicker service, we recommend using the specific
phone numbers listed in this manual.
Always refer to the numbers listed in the booklet of the specific appliance
you need assistance with. Please also always refer to the IKEA article number
(8 digit code) and 12 digit service number placed on the rating plate of your
appliance.
SAVE THE SALES RECEIPT!
It is your proof of purchase and required for the guarantee to apply. The
sales receipt also reports the IKEA name and article number (8 digit code) for
each of the appliances you have purchased.
Do you need extra help?
For any additional questions not related to After Sales of your appliances
please contact your nearest IKEA store call center.
We recommend you read the appliance documentation carefully before contacting
us.
© Inter IKEA Systems B.V. 2021
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