GREEN MOUNTAIN GRILL TREK WiFi Pellet Grill Owner’s Manual
- June 6, 2024
- GREEN MOUNTAIN GRILL
Table of Contents
TREK WiFi Pellet Grill
OWNER’S MANUAL TREK
PLEASE READ AND FOLLOW ALL ASSEMBLY INSTRUCTIONS, SAFETY INFORMATION, AND
OPERATING INSTRUCTIONS OF THIS MANUAL BEFORE INITIAL START UP.
IMPORTANT SAFETY INFO
PLEASE READ, UNDERSTAND, AND FOLLOW ALL DIRECTIONS IN THIS MANUAL.
GENERAL WARNINGS
· THIS IS AN ELECTRIC APPLIANCE. OBSERVE ALL NORMAL SAFETY PROCEDURES FOR A
HIGH VOLTAGE APPARATUS.
· FOR OUTDOOR USE ONLY. · DO NOT USE IN ANY ENCLOSED AREA OR ANY AREA WITHOUT
ADEQUATE VENTILATION. · DO NOT MODIFY THIS GRILL IN ANY MANNER NOT IN
ACCORDANCE WITH MANUFACTURER GUIDELINES. · DO NOT OPERATE THIS GRILL OTHER
THAN AS SPECIFIED IN THIS MANUAL. · BE AWARE OF AND RESPOND TO THE INHERENT
DANGER OF ANY APPLIANCE THAT PRODUCES FLAMES. · DO NOT USE THE GRILL IN RAIN
OR AROUND ANY WATER SOURCE SUCH AS SPRINKLERS. · DO NOT STORE OR USE
COMBUSTIBLE MATERIALS NEAR THIS GRILL. · DO NOT PUT A BARBECUE COVER OR
ANYTHING FLAMMABLE ON OR UNDER THE GRILL WHILE IN USE. · YOU MUST CONTACT YOUR
LOCAL HOMEOWNERS’ ASSOCIATION, BUILDING, FIRE OFFICIALS, OR OTHER
AUTHORITY HAVING JURISDICTION, TO OBTAIN THE NECESSARY PERMITS, PERMISSION OR
INFORMATION ON ANY INSTALLATION RESTRICTIONS, SUCH AS ANY GRILL BEING
INSTALLED ON A COMBUSTIBLE SURFACE, INSPECTION REQUIREMENTS, OR EVEN THE
ABILITY TO OWN AND OPERATE SUCH A GRILL IN YOUR AREA. · THE BACK AND SIDES OF
THE GRILL MUST BE AT LEAST 24 INCHES FROM ANY COMBUSTIBLES, AND THERE MUST BE
AT LEAST 48 INCHES OF CLEARANCE BETWEEN THE TOP OF THE CHIMNEY CAP AND ANY
COMBUSTIBLE MATERIALS ABOVE THE GRILL.
48 IN.
24 IN.
1
24 IN. ON CART
· THE GRILL SHOULD ALSO NOT BE PLACED DIRECTLY ON ANY COMBUSTIBLE MATERIALS,
BUT RATHER SHOULD BE PLACED ON NON-COMBUSTIBLE MATERIALS SUCH AS CONCRETE,
METAL, GRAVEL, OR BARE GROUND.
· DO NOT ALLOW WATER TO ENTER THE PELLET HOPPER. PELLETS EXPOSED TO WATER TURN
INTO SAWDUST THAT THE AUGER FEED SYSTEM WILL NOT DELIVER TO THE FIREBOX.
· AFTER A PERIOD OF STORAGE OR NONUSE, THE GRILL SHOULD BE CHECKED FOR AUGER
AND BURN POT OBSTRUCTIONS, FOREIGN OBJECTS INSIDE BOTH THE GRILL AND THE
HOPPER, AND AIR BLOCKAGE, BEFORE USE, IN ACCORDANCE WITH THE CORRECT
PROCEDURES SET FORTH IN THIS MANUAL.
· DO NOT OPERATE THE GRILL WHILE TRANSPORTING IT! THE GRILL MUST ALWAYS BE
STATIONARY WHEN IT IS ON. MAKE CERTAIN THAT THE GRILL IS COLD AND ALL FIRE IN
THE FIREBOX IS EXTINGUISHED BEFORE MOVING IT.
PELLET AND OTHER FUEL RESTRICTIONS
· THIS GRILL IS DESIGNED TO BURN ONLY FOOD-SAFE HARDWOOD PELLETS. DO NOT USE
ANY OTHER TYPE OF FUEL.
· DO NOT USE ANY PELLETS LABELED AS HAVING ADDITIVES OR DESIGNED FOR USE IN
HOME HEATING SYSTEMS.
· DO NOT USE SOFTWOOD PELLETS. THE SMOKE CONTAINS DANGEROUS PHENOLS THAT YOU
DO NOT WANT TO INGEST.
· DO NOT USE HEATING PELLETS, AS THEY MAY CONTAIN UNSAFE IMPURITIES THAT COULD
HARM YOUR HEALTH OR YOUR GRILL.
· GMG’S GRILLS ARE DESIGNED FOR AND TESTED WITH GREEN MOUNTAIN’S BRAND OF
PELLETS. WHILE YOU MAY USE OTHER BRANDS OF PELLETS, WE DO NOT WARRANT THAT THE
GRILL WILL PERFORM AT THE SAME LEVEL.
· NEVER USE LAVA ROCK, NONPELLETIZED WOOD, OR CHARCOAL IN THE GRILL.
· DO NOT USE ANY GASOLINE, LANTERN FUEL, WHITE GAS, DIESEL FUEL, PETROL,
LIGHTER FLUID, CHARCOAL LIGHTER, ALCOHOL GEL, OR ANY OTHER FUEL OR ACCELERANTS
FOR LIGHTING OR RELIGHTING THE GRILL.
WHEN USING TREK GRILL ON CART
· WHEN ATTACHING OR DETACHING THE GRILL UNIT FROM THE CART UNIT, CARE MUST BE
TAKEN TO AVOID PINCHING HANDS OR FINGERS BETWEEN THE GRILL AND THE CART.
· THE GRILL MUST NOT BE EITHER REMOVED FROM THE CART OR ATTACHED TO THE CART
WHILE OPERATING, OR WHILE STILL HOT. WHEN THE GRILL IS DETACHED FROM THE CART
AND IN USE, IT MUST BE PLACED ON A NONCOMBUSTIBLE SURFACE WHILE BEING
OPERATED, SUCH AS CONCRETE, METAL, GRAVEL, BARE GROUND, OR ON A THERMAL
BARRIER DESIGNED FOR SUCH USE.
· THE CART UNIT MAY ALSO BECOME HOT DURING OPERATION, SO CARE MUST BE TAKEN
WHEN TOUCHING PARTS OF THE CART TO AVOID BURNS OR OTHER INJURIES.
2
OPERATING PRECAUTIONS
· THIS GRILL MUST NOT BE USED BY PERSONS WITH REDUCED PHYSICAL, SENSORY OR
MENTAL CAPABILITIES, OR LACK OF EXPERIENCE AND KNOWLEDGE, UNLESS THEY HAVE
BEEN GIVEN SUPERVISION OR INSTRUCTION CONCERNING THE USE OF THE APPLIANCE BY A
PERSON RESPONSIBLE FOR THEIR SAFETY AND ARE BEING SUPERVISED BY A RESPONSIBLE
ADULT.
· CHILDREN SHOULD NEVER USE THE GRILL.
· ACCESSIBLE PARTS OF THE GRILL WILL BE VERY HOT, AND YOUNG CHILDREN AND PETS
MUST BE KEPT AWAY FROM THE GRILL WHILE IT IS IN USE.
· NEVER LEAN OVER AN OPEN GRILL OR PLACE HANDS OR FINGERS ON THE FRONT EDGE OF
THE GRILL OR IN THE PELLET HOPPER.
· DO NOT USE ACCESSORIES NOT DESIGNED FOR USE WITH THIS GRILL.
· USE HEAT RESISTANT BARBECUE MITTS OR GLOVES WHILE OPERATING THE GRILL.
· DO NOT TRANSPORT THE GRILL WHILE OPERATING OR WHILE THE GRILL IS HOT. MAKE
SURE THAT THE FIRE IS COMPLETELY OUT AND THE GRILL IS COMPLETELY COOL TO THE
TOUCH BEFORE MOVING IT.
· ASHES SHOULD BE PLACED IN A METAL CONTAINER WITH A TIGHT-FITTING LID, AND
THE CONTAINER MUST BE PLACED ON A NONCOMBUSTIBLE FLOOR OR ON THE GROUND, WELL
AWAY FROM ALL COMBUSTIBLE MATERIALS. ASHES SHOULD BE RETAINED IN THE CONTAINER
UNTIL ALL CINDERS HAVE THOROUGHLY COOLED BEFORE FURTHER DISPOSAL.
REMOTE/WIFI SMART CONTROL APP USAGE
· IF USING A REMOTE CONTROL OR THE REMOTE CELL PHONE APPLICATION TO CONTROL
THE OPERATION OF THE GRILL, YOU MUST FIRST MAKE SURE THAT ALL SAFETY
PRECAUTIONS OTHERWISE APPLICABLE TO THE OPERATION OF THE GRILL HAVE BEEN
OBSERVED PRIOR TO STARTING THE GRILL. MOREOVER, A RESPONSIBLE ADULT FAMILIAR
WITH THE OPERATION OF THE GRILL SHOULD BE AT ALL TIMES ABLE TO VIEW THE GRILL,
AND IS IN CLOSE-ENOUGH PROXIMITY TO THE GRILL TO BE ABLE TO ADDRESS ANY
EMERGENCY CONDITIONS, BEFORE OPERATING THE GRILL REMOTELY.
MAINTENANCE ISSUES
· THE GRILL MUST BE CLEANED AND MAINTAINED REGULARLY IN ACCORDANCE WITH THE
INSTRUCTIONS SET FORTH IN THIS MANUAL.
· DO NOT MODIFY OR REMOVE ANY OF THE PARTS OF THE GRILL.
· ALWAYS UNPLUG THE GRILL BEFORE PERFORMING ANY SERVICE OR MAINTENANCE.
· NEVER ADD PELLETS BY HAND TO THE FIREPOT WHILE THE GRILL IS RUNNING. IF THE
GRILL RUNS OUT OF PELLETS DURING COOKING, LET THE GRILL COMPLETELY COOL AND
START AGAIN FOLLOWING THE INITIAL START-UP INSTRUCTIONS.
· ALWAYS BE SURE TO INSTALL THE HEAT SHIELD PROPERLY, IN ACCORDANCE WITH THE
INSTRUCTIONS ELSEWHERE IN THIS MANUAL, TO REDUCE RISK OF A GREASE FIRE.
· MAKE ABSOLUTELY CERTAIN THE GRILL AND ASHES ARE COLD BEFORE ACCESSING THE
INTERIOR. DO NOT REMOVE HOT ASH FROM THE GRILL, AS IT MAY CAUSE A FIRE
ELSEWHERE.
3
· GREASE FIRES ARE OFTEN CAUSED BY FAILING TO PROPERLY MAINTAIN THE GRILL BY
CLEANING THE GREASE TRAY AND THE GREASE DRAIN CONSISTENTLY. IF A GREASE FIRE
OCCURS, TURN THE CONTROL UNIT TO “OFF,” AND LEAVE THE LID CLOSED UNTIL THE
FIRE IS OUT. DO NOT UNPLUG THE POWER CORD. IF AN UNCONTROLLED FIRE DOES OCCUR,
IMMEDIATELY CALL THE LOCAL FIRE DEPARTMENT. NEVER PUT WATER ON THE FIRE.
CREOSOTE
· OVER TIME, A LAYER OF TAR-LIKE SOOT OR CREOSOTE MAY FORM INSIDE YOUR GRILL.
YOU SHOULD REGULARLY REMOVE SUCH SUBSTANCES FROM INSIDE YOUR GRILL, AS A
CREOSOTE FIRE CAN BURN OUT OF CONTROL.
· DARK AND SOOTY SMOKE MAY INDICATE THE PRESENCE OF A CREOSOTE BUILDUP INSIDE
YOUR GRILL. IF YOU NOTICE THIS, TURN OFF THE GRILL AND WAIT FOR IT TO COOL
COMPLETELY. THEN, REMOVE ANY COLD CREOSOTE FROM THE GRILL WITH A TOWEL.
· SHOULD A CREOSOTE FIRE OCCUR, TURN THE CONTROL UNIT TO “OFF,” AND LEAVE THE
LID CLOSED UNTIL THE FIRE IS OUT. DO NOT UNPLUG THE POWER CORD. DO NOT TRY TO
REMOVE THE GRILL, TRY TO SMOTHER THE FIRE, OR PUT WATER ON THE FIRE. IF AN
UNCONTROLLED FIRE DOES OCCUR, IMMEDIATELY CALL THE FIRE DEPARTMENT.
CARBON MONOXIDE WARNING
· THE GRILL MUST BE OPERATED AT ALL TIMES IN ACCORDANCE WITH THESE GUIDELINES
TO PREVENT CARBON MONOXIDE FROM POISONING YOU, YOUR FAMILY, OR OTHERS.
· CARBON MONOXIDE IS COLORLESS AND ODORLESS, SO IT IS IMPORTANT TO OPERATE THE
GRILL IN STRICT ACCORDANCE WITH THIS OPERATING MANUAL, AND THESE WARNINGS.
· THE GRILL MUST AT ALL TIMES BE OPERATED OUTSIDE, IN A WELL-VENTILATED AREA,
AND IN STRICT ACCORDANCE WITH ALL OTHER INSTRUCTIONS IN THIS MANUAL TO AVOID
CARBON MONOXIDE POISONING.
· THE SYMPTOMS OF CARBON MONOXIDE POISONING INCLUDE HEADACHES, DIZZINESS,
WEAKNESS, NAUSEA, VOMITING, SLEEPINESS, AND CONFUSION. CARBON MONOXIDE REDUCES
THE BLOOD’S ABILITY TO CARRY OXYGEN, AND LOW BLOOD OXYGEN LEVELS CAN RESULT IN
LOSS OF CONSCIOUSNESS AND DEATH.
· ALCOHOL CONSUMPTION AND DRUG USE INCREASE THE EFFECTS OF CARBON MONOXIDE
POISONING.
· CARBON MONOXIDE IS ESPECIALLY TOXIC TO MOTHERS AND CHILDREN DURING
PREGNANCY, INFANTS, THE ELDERLY, SMOKERS, AND PEOPLE WITH BLOOD OR CIRCULATORY
SYSTEM PROBLEMS, SUCH AS ANEMIA OR HEART DISEASE.
· YOU MUST SEE A DOCTOR IF YOU DEVELOP EITHER COLD OR FLU-LIKE SYMPTOMS WHILE
COOKING IN THE VICINITY OF THE GRILL, AS CARBON MONOXIDE POISONING CAN EASILY
BE MISTAKEN FOR A COLD OR FLU AND IS OFTEN DETECTED TOO LATE.
PROP 65 – STATE OF CALIFORNIA
WARING
THIS PRODUCT CAN EXPOSE YOU TO CHEMICALS INCLUDING CHROMIUM (HEXAVALENT
COMPOUNDS) AND CARBON DIOXIDE, WHICH ARE KNOWN TO THE STATE OF CALIFORNIA TO
CAUSE BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM, AND CAN EXPOSE YOU TO WOOD
DUST, WHICH IS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER. FOR MORE
INFORMATION, GO TO WWW.P65WARNINGS.CA.GOV.
GREENMOUNTAINGRILLS.COM
4
Thank you for purchasing a Green Mountain Pellet Grill! We hope that it will
provide you with many years of trouble-free service and allow you to cook
extraordinary food
that will enhance your enjoyment of eating.
Your new grill can grill, smoke, slow-cook, barbecue, braise, roast, bake, and
sear at the touch of a button. This manual will help you get the most out of
your pellet grill, so
please read it thoroughly.
For general operating tips visit our New Grill Owners page:
greenmountaingrills.com/new-grill-owners
Should an unforeseen problem occur, please check the Troubleshooting section,
or visit our website greenmountaingrills.com/support. After exhausting those
possibilities, please feel free to call us at
530-347-9167 and select “Technical
Support.”
TABLE OF
CONTENTS
SAFETY INFO
1
GMG HARDWOOD
7
GMG ACCESSORIES
8
GET TO KNOW YOUR GRILL
9
PRIME GRILL FEATURES
10
DIGITAL CONTROLLER
12
PREFIRE CHECK
13
OPERATING YOUR GRILL
14
UNDERSTANDING YOUR GRILL 16
MAINTAINING YOUR GRILL
18
WOOD FIRED 101
19
GENERAL OPERATING TIPS
21
TROUBLESHOOTING
23
WARRANTY & SUPPORT
27
GMG HARDWOOD
GREEN MOUNTAIN GRILLS BRAND PELLETS ARE MADE OF 100% KILN-DRIED SAWDUST THAT
NEVER TOUCHES THE FLOOR. OUR PELLETS ARE HELD TOGETHER
BY THE NATURAL LIGNINS IN THE WOOD AND ARE A LARGER DIAMETER PELLET THAT
ALLOWS THEM TO LAST LONGER THAN STANDARD SIZE PELLETS.
Taste, consistency, & versatility
Food tested, pitmaster approved
High BTU content for long burns
Very low ash for easy clean up
28 LB
40% MORE than the competition
BAG
for the same price or less
7
GREENMOUNTAINGRILLS.COM
8
GET TO KNOW YOUR GRILL
PART 1 2 3 4 5 6 7 8 9
DESCRIPTION Grill Body Lid Chimney
Heat Shield Adjustment Handle Drip Bucket Grill Grates Grease Tray Heat Shield
Meat Probe
9
GRILL FEATURES
12V DIRECT POWER
WIFI SMART CONTROL
DIGITAL CONTROL BOARD
Prime models run on 12V direct current (DC), a much safer and optimized power
source that allows for our micro-adjusted variable speed fan and auger motor
for more precise temp control, greater fuel economy, and less waste.
VENTURI-STYLE FIREBOX
Control and monitor your grill from the convenience of your couch through your home WiFi network or on-the-go remotely, with our easy to use Server Mode. Stay connected whenever, wherever. Download the GMG App for iOS or Android.
This is a state-of-the-art PID (calculus-based) computer that will keep your grill at a reasonably steady temperature with a 150°-550°F range, and equipped with WiFi Smart Control and meat probe.
THERMAL SENSOR
COMBUSTION FAN
The Venturi-Style design is lined with vertical vents creating a burn pot cyclone of airflow for maximum heat distribution and complete combustion with minimal waste. The igniter at the base, ignites the pellets to start the fire.
The sensor sends data to the computer ten times per second which averages the readings over slightly longer periods of time and adjusts the air and pellet flow to maintain accurate temps in the cavity.
This micro-adjusted variable speed fan is located under the hopper and blows air into the firebox to create initial combustion and allows for precise temp control.
AUGER
HEAT SHIELD
GREASE TRAY
Half-moon Cut-out
The auger is found at the bottom of the hopper and feeds pellets into the firebox.
The heat shield sits over the firebox creating maximum heat distribution between the left and right side of the grill chamber.
The grease tray slopes downhill from left to right carrying the drippings from
your food into the grease bucket.
10
HOPPER
GRILL FEATURES (CONTINUED)
HEAT SHIELD ADJUSTMENT
ELEVATED BASE DESIGN
9 LB pellet capacity. LEG EXTENSION ENABLED
This allows you to easily control the heat distribution, while grilling, by
sliding the heat shield left and right. Move toward the heat if the grill is
hotter on the right side and vice-versa.
TREK CART COMPATIBLE
The new durable, elevated base design still keeps a low profile cook while reducing heat transfer to ground surfaces.
For a higher profile look, check out the TREK extension legs. LEGS SOLD SEPARATELY.
Upgrade your grill with the TREK CART. With a durable stainless steel design, easy slide on chassis, foldable front and side shelves, bottom shelf storage, and locking caster wheel legs, your TREK is mobile and ready to compete with the big boys! CART SOLD SEPARATELY.
DIGITAL CONTROLLER
1
2
3
4
5
6
7
8
Changing between °F/C
If you want to change the controller to °C, simply hold the down arrow button
for 4 seconds while the unit shows “off” on the display. To go back to °F,
follow the exact same method.
DESCRIPTION
1 Signal Indicator Light
2
Digital Readout Display Displays temp and status codes.
Food Probe Button When the food probe is connected, 3 press to read the internal temp of your food. Press again to switch back to grill temp.
Food Probe Connection
4
Insert a food probe here and run it up and through the steel swinging
door on the left side of the grill.
5 WiFi Antenna Connection
6
Temperature Up 5° Increment control
7
Temperature Down 5° Increment control
8 Power Button
CODE OFF FAn Upd SUC FAL
DISPLAY STATUS CODES
DESCRIPTION Grill Is Off Fan Mode Updated Updates Successful Ignition Failure
CODE NFD Fod SEN PGA
DESCRIPTION No Food Detected Ready to Show Food Temp Sensor Failure Circuit Board Issue
11
GREENMOUNTAINGRILLS.COM
12
PREFIRE CHECK
BEFORE YOU SET UP YOUR GRILL, MAKE SURE THE BACK AND SIDES OF THE GRILL ARE AT LEAST 24 INCHES FROM ANY COMBUSTIBLES, AND THERE IS AT LEAST 48 INCHES OF CLEARANCE BETWEEN THE TOP OF THE CHIMNEY CAP AND ANY COMBUSTIBLE MATERIALS ABOVE THE GRILL. PLEASE READ AND FOLLOW THE SAFETY INFO SECTION BEFORE STARTING YOUR GRILL.
RECOMMENDED POSITIONING OF
HEAT SHIELD
DO NOT over tighten the adjustment rod.
4 in.
HEAT SHIELD ADJUSTER
21012
SWEET SPOT -0.5
IMPORTANT! For proper heat shield positioning, use the marks on the adjuster handle. The grill wall should align with the -0.5 mark on the handle, setting the heat shield roughly 4 in. from the left inside grill wall.
REQUIRED INSTALLATION OF
GREASE TRAY
Half-moon Cut-out
Half-moon Cut-out
VERY IMPORTANT: Install the grease tray with the half-moon cut-out to the left side of the grill near the thermal sensor. This ensures proper travel of grease into your grease trough. For easy clean up, use our Drip EZ Grease Tray Liners or wrap the grease tray in tin foil. MAKE SURE not to cover up the cut- out on the left side near the thermal sensor.
HOW TO ENSURE
PROPER AIRFLOW
ALWAYS CLOSE HOPPER LID
13
ALWAYS LEAVE CHIMNEY CAP OPEN
OPERATING YOUR GRILL
PLUGGING IN THE
GRILL
3 POWER OPTIONS
TREK comes equipped with 3 different power options for when you’re at home or
on-the-go camping or tailgating. Connect your grill following 1 of the 3 power
options displayed below. Make sure to keep your cords safe from rain or
weathering.
DC POWER CORD
WALL OUTLET VEHICLE
12V BATTERY
12V POWER CORD
+ BATTERY
ALLIGATOR CLIPS
12V POWER CORD
IMPORTANT STEPS FOR
FIRST STARTUP
ONLY perform these steps on the very first startup or to fill the auger and recharge the firebox if the grills runs out of pellets during a cook.
This procedure is a way to ensure the auger feeds pellets and primes the firebox.
Once the grill is plugged in, the display will read off. Press the red power button to turn the unit on so it reads 0.
Once the unit hits number 1 on the screen, unplug the unit from the back and plug it in again. The unit should read off on the screen.
PRESS ONCE
Now press the red power button again to restart the grill. The unit will go
through the 0-1- 2-3 process and will heat up to 150°F.
Once your grill has reached 150°F you can then adjust to your desired temperature.
PRESS ONCE
14
RECOMMENDED STEPS FOR
SEASONING YOUR GRILL
30 mins 350°F
Burn in the grill at 350°F for 30 minutes to remove any residue from the
manufacturing process. ALWAYS allow the grill to reach 150°F before adjusting
the temperature.
HOW TO CORRECTLY
POWER DOWN
NEVER unplug the grill without running through fan mode.
Press the red power button to switch the grill into fan mode. DO NOT unplug the grill or press the power button while it is in fan mode. Fan mode is important as it not only cools down the grill properly but also blows ash out of the firebox for your next cook. Once fan mode is complete and the display reads “oFF”, hold down the power button for 7 secs until the screen goes dark. At this point the grill as successfully powered down. You can leave the grill plugged in for quicker power up next time or unplug it if you prefer.
PRESS ONCE
STANDARD
STARTUP
IF UN-PLUGGED
Plug in the grill. The display should read “off”. Press the red power button
to turn the unit on. The unit will go through it’s 0-1-2-3 process and heat up
to 150°F.
IF LEFT PLUGGED IN
The display should be dark. Press and hold the red power button for 7 secs.
The display should read “off”. Press the red power button to turn the unit on.
The unit will go through it’s 0-1-2-3 process and heat up to 150°F.
HOLD 7 SECS
HOLD 7 SECS
DARK SCREEN SIGNALING GRILL IS OFF
If this is your first startup, please see the FIRST STARTUP section on the previous page.
PRESS ONCE
PRESS ONCE
ALWAYS allow the grill to reach 150°F before adjusting the temperature.
15
GREENMOUNTAINGRILLS.COM
CONNECTING AND USING YOUR
MEAT PROBE
To use this feature, just plug the connector into the receptacle on the front
of the controller.
Lift the stainless flap on the left side of the grill and push the probe
through the hole. Then, insert the probe into the center of the food you are
cooking. Press the Food button to display the temperature of the probe. This
process takes a minute or two to stabilize.
To return to the grill temperature display, simply press the Food button
again. If you do not have the probe installed in the control panel, then your
digital display will read “NFD” (no food) when you press the Food button. The
probe is not suitable for reading temperatures above 257°F (150°C).
UNDERSTANDING YOUR GRILL
UNDERSTANDING THE
0-1-2-3 STARTUP CYCLE
DISPLAY
PARTS WORKING
AUGER
IGNITER
FAN & IGNITER FAN & IGNITER
TIME
55
SECS
90
SECS
30
SECS
30
SECS
FUNCTION Auger turns on and starts pushing pellets into the firebox.
Igniter turns on and starts to heat up the pellets.
The combustion fan turns on to ignite the pellets.
The fan and igniter establish proof of fire.
16
°F UNDERSTANDING
AIR TEMPERATURE
The PT200 Platinum Sensor sends data to the computer. This “brain” analyzes
the data and adjusts the airflow and pellet fuel flow to maintain the set
temperature. Many things affect the data gathered by the sensor opening the
lid, wind, grease splatter, humidity, altitude, and gravity (if the grill is
not on level ground). The computer analyzes all the erratic information and
averages it over time. Then, it displays the best result as the most accurate
representation of the grill’s current temperature. This is why an
instantaneous air temperature reading from a third-party product does not
provide much useful information.
THE GRILL WILL MAKE
ODD SOUNDS
Huffing noises are normal. The combustion fan, inside the hopper, will turn
off and on regularly to provide the correct amount of oxygen to the fire to
maintain the set temperature.
GREEN MOUNTAIN GRILLS
WOOD FIRED SCIENCE
The beauty starts at the core of the PRIME series’ 12V Direct Power design.
Direct Current allows for a micro-adjusted variable speed fan and auger motor
that creates more precise temp control, greater fuel economy, and less waste
along with increased motor RPM’s for quicker pellet feed and faster startups.
The motor turns an auger that feeds pellets into a firebox. There, an igniter
in the bottom automatically lights the pellets, and a combustion fan provides
oxygen to start the fire.
The Venturi-Style firebox design is lined with vertical vents that create a
burn pot cyclone of airflow for maximum heat distribution and complete
combustion with minimal waste.
THERMAL SENSOR
AUGER MOTOR DIGITAL CONTROLLER COMBUSTION
FAN
IGNITER
AUGER
FIREBOX
HEAT SHIELD
The heat shield that covers the firebox distributes the heat to both sides of the grill, flowing up into the convection-style grill chamber. The thermal sensor mounted inside the grill sends data to the on-board computer ten times every second, and the digital controller adjusts the air and pellet flow to maintain the temperature you set.
17
MAINTAINING YOUR GRILL
RECOMMENDED REGULAR
GRILL CLEANING
ALWAYS ENSURE THAT THE GRILL IS COLD AND THE FIRE IS OUT BEFORE CLEANING.
CLEAN ABOUT EVERY 23 BAGS 80 100 LBS
Keep the inside of the grill clean using a Shop-Vac. This will take only a few minutes. Remove the interior parts and vacuum any ash and residue out of the base of the grill and the firebox.
ALWAYS unplug your grill before performing any cleaning, maintenance, and/or
electrical component operations.
· Clean the grates and grease tray regularly. You can use a wire brush to
clean the stainless steel grates. Alternatively, you can use an old camper’s
trick of wadding a piece of aluminum foil and rubbing it lightly on the grates
to clean it.
GREASE FIRE CAUTION
· As with any barbecue, the potential for a grease fire exists. To reduce this
possibility, regularly clean the grease tray to prevent flammable buildup. An
easy way to do this is to line the tray with aluminum foil or use our Drip EZ
Grease Tray Liners. Use multiple sheets on the tray and then just peel one off
each time you cook. If you are going to line your tray with aluminum foil,
make sure it does not cover the thermal sensor hole on the left.
· Chimney cap. Wipe down the underside of the cap regularly to prevent grease
drip.
· Drip system. Make sure the trough where grease drains into the discharge
spout is clean and free of debris.
· Place grill on level ground. The grill should be kept as level as possible
so that the grease flows into the trough and out into the bucket and also to
ensure that the sensor reads evenly, as hot air displaced to one side or the
other will cause irregular operation.
· Clean ash out of the firebox periodically. If ash covers the igniter, the
grill may not light. When you clean out the ash from your firepot, it is not
necessary to add in more pellets afterwards. The auger will add in the correct
amount of pellets in the start-up cycle.
· Regularly clean the inside of your grill. Remove grease with hot, soapy
water or a grill cleaner. Keep liquids away from the auger tube and the
pellets. Liquids will drain through the bottom hole. Alternatively, just turn
the grill on at 500°F for an hour or more to bake off most internal residues.
· Protect your grill. Use a grill cover as much as possible. Water may be able
to get in through the hopper in wet conditions. Make sure to check for wet
pellets if your grill gets left out in the rain. As stated, pellets and water
do not mix. Your hopper will, for the most part, stay dry in most weather, but
a driving rain may cause adverse results.
· Service? Answers to most common questions can be found on our website
greenmountaingrills.com/support.
While you will hopefully have no problems, machinery can fail. Fortunately,
each part on the grill is modular, so you can easily replace one if necessary.
18
WOOD FIRED 101
· Smoke Flavor: You will get more smoke flavor at low temperatures than at
high ones. If you wish to infuse a piece of meat with a smoky flavor, cook it
at 150°160°F for an hour or so before you turn up the grill to finish it off.
· Let Meat Rest. Beef, pork, poultry, and fish will generally continue to cook
after you remove them from the grill as the hot outer part of the meat
influences the cooler interior. While it seems possible to eat immediately
upon finishing your grilling, that seldom works out as a practical matter.
Plan for the internal temperature to rise about 5 degrees after you take it
off the grill. Also, resting allows the juices to redistribute more evenly
throughout the meat.
· Spritz! GMG sells a very nice stainless steel spritz bottle for about $10.
You will use it on the meats you’re cooking regularly. Pork butts and picnic
roasts, steaks, burgers, chops, and ribs will all benefit from regular,
generous spritzing. A good staple mixture is apple juice plus 23 tablespoons
of Worcestershire.
· Be Creative! You can cook almost anything on this grill. Try pizza, bread,
marinated vegetables, casseroles, and corn bread, as well as steaks, roasts,
hams, pork chops or tenderloins, wild game, fish, and poultry. Cook anything
outside in this appliance that you would cook in your kitchen oven.
· Low Temperature Smoking: For anything you plan to smoke for several hours,
we recommend marinating it in sugar or salt or both, in the refrigerator for
several hours beforehand. This will normally cure the meat and should make it
safe. We do not recommend smoking poultry below 185°F for health reasons.
Cooking it at or above that temperature will still impart a rich, smoky
flavor.
· General Cooking Guide. If you’re new to pellet grilling, this will help you
to get started. These are basic guidelines and temps/times can vary depending
on the size of what you’re cooking, the initial temperature of the food when
you put it in, how often you open the lid, and other variables. ALWAYS COOK
MEAT TO A SAFE INTERNAL TEMPERATURE. RECIPES ARE ONLY GUIDELINES.
FOOD
Brats Brisket Burgers Chicken – Pieces Chicken – Whole Fish Hot Dogs Jerky
Pizza Pork Butts/Picnics Ribs Roast Beef Salmon – Smoked Steaks
METHOD
Grill Slow-Cook Grill Grill Roast Grill Grill Smoke Bake Slow-Cook Roast Roast
Smoke Grill
TEMP
450° – 500°F 225° – 240°F 450° – 500°F 375° – 425°F 275° – 325°F 375° – 425°F
450° – 500°F 150° – 170°F 400° – 450°F 225° – 240°F 200° – 250°F 250° – 300°F
150° – 175°F 450° – 500°F
TIME
5 – 10 mins/side 6 – 10 hrs 7 – 10 mins/side 15 – 20 mins/side 1.5 – 2.5 hrs 7
– 20 mins/side 5 – 7 mins/side 4 – 6 hrs 14 – 18 mins 8 – 16 hrs 4 – 8 hrs 1.5
– 3.5 hrs 6 – 10 hrs 6 – 10 mins/side
· GMG Recipes: Check our the Recipe book or on our site greenmountaingrills.com/recipes.
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GREENMOUNTAINGRILLS.COM
20
GENERAL OPERATING TIPS
· Setting the Temperature: Do not push any buttons until the computer finishes
the 0-1-2-3 cycles and automatically goes to 150°F (66°C). Once it reaches
150°F (66°C), you can change to your desired setting.
· Time to Reach Temperature: It should take about 1520 minutes from the time
you first turn the grill on until it achieves the temperature you set. Make
sure not to adjust the temperature until it reaches 150°F first. Time to heat
up will vary based on the temperature of the climate you live in.
· Temperature Range: You can set the grill as low as 150°F or as high as
550°F.
· Grill Ready: Wait until the grill heats up before cooking. Aside from the
soot contained in earlier smokes, the grill will not cook evenly until it gets
hot, just as with a charcoal or gas grill. A slowly blinking light on the
digital control panel indicates that the grill has achieved the target
temperature, while no light means the grill is still heating or cooling.
· Heat Distribution: If you are experiencing larger left-to-right temperature
discrepancies, the heat shield can be moved along the belly of the grill left
or right to assist with these differences. See our recommended heat shield
positioning in the assembly guide and prefire section.
The grill temperature will climb fairly rapidly. The temperature, however,
falls much more slowly. This is because the fire must be kept going at all
costs, which results in a fairly slow fall in inside temperature. Here, too,
you can speed the process by opening the lid to let excess heat escape.
· Controller Functions: In case you have an interest in controller functions,
the chart below shows each ignition state and its function in the 1-2-3
startup cycle.
DISPLAY
PARTS WORKING
TIME
FUNCTION
AUGER
55
SECS
Auger turns on and starts pushing pellets into the firebox.
IGNITER
90
SECS
Igniter turns on and starts to heat up the pellets.
FAN & IGNITER FAN & IGNITER
30
SECS
30
SECS
The combustion fan turns on to ignite the pellets.
The fan and igniter establish proof of fire.
· During Cycle 0, the controller feeds the right amount of pellets into the
firebox. Cycle 1 turns on the igniter. At cycle 2 the fan turns on, and
remains on with the igniter for combustion.
DO NOT INCREASE TEMPERATURE YET.
· The grill needs to make P.O.F (Proof of Fire) which is 5 degrees above
ambient temperature. At that point the board will turn the igniter off and
start the auger motor to guide the grill up to 150°F. It is imperative for the
grill lid to be closed for this to happen.
21
ONCE THE GRILL HAS REACHED 150°F, YOU MAY INCREASE TO YOUR DESIRED
TEMPERATURE.
· If there is not a 5° increase within 20 minutes the grill will display FAL.
At this point see page 78 of the troubleshooting section.
· Temperature Variances: The temperature on the digital readout reflects the
temperature at the grilling surface on the left side of the grate where the
thermal sensor protrudes into the grill cavity. You may notice differences
between the 3rd party thermometers and the digital readout, depending on the
quantity of cold food inside the grill or how often you open and close the lid
or how much wind is present. This is normal.
Please understand that if you cook, for instance, a stand-up chicken, the
temperature at the top of the cavity may be somewhat less than at the grilling
surface in the winter and perhaps higher in the summer. Temperature variances
like this are normal.
· Weather: You will likely want to keep your grill out of rain and snow when
not in use. In a heavy driving rain, water can invade the auger tube that will
then magically change pellets to sawdust and then expand and dry into
something akin to concrete. This makes for an unpleasant repair. Melting snow
can also cause the same problem. A grill cover will clearly help the
situation, but the garage seems more foolproof.
· Grilling in Various Temperatures: Because we know that you will use the
grill in a variety of weather conditions, we tend to overshoot the initial
default temperature of 150°F by 2025 degrees on warm days. We do this so that
it does not take interminably long on a cold day to reach its target
temperature. The grill will eventually cool back down to 150°F on its own, or
you may speed the process by simply opening the lid to let out excess heat.
Once your outside temperatures drop below 35°F (2°C), the Turbo mode kicks in
to accelerate the volume of pellets and air so that you do not have to wait so
long for the grill to heat up as you otherwise would without it.
· Thermal Blanket: Tests from users have indicated that you can reduce your
pellet consumption by 40%50% in very cold weather by using a GMG thermal
blanket. If you grill regularly in cold weather, this investment will likely
pay off handsomely. Do not use the thermal blanket in the summertime, as it
provides no noticeable benefit and may actually work against you on very warm
days.
· Keep the Lid Closed When Cooking. The grill cooks with convection heat, so
an open lid only dissipates heat into the atmosphere. “If you’re lookin’,
you’re not cookin’.”
· Pellet Checking: Be sure to keep pellets in the hopper! Check your hopper
occasionally so that your grill does not go out in the middle of cooking your
meal.
· Pellet Storage: Store your pellets in a cool, dry place. Do not allow them
to get wet, as they will turn back into sawdust.
· Bypass Mode for Hot Restarts: Occasionally, you may experience a power
outage while the grill is in use, or someone accidentally turns the grill off,
or you undercook something and want to resume cooking for a little longer.
ONLY use this procedure if power is lost and a fire is still in the grill or
for testing parts.
Use this method if you still have some fire left in the firebox, which is
usually no longer than about 67 minutes later. If you have run the fan mode
for more than about 34 minutes, this will not work.
If necessary, make sure the grill is plugged in first. When the digital
readout displays off, press the red power button to turn the grill back on.
Once the display reads “0” hold the power button for approximately 7 seconds,
or until the digital readout displays a temperature. Now adjust the
temperature to your desired setting.
· Powering Down: Simply press the red power button and your grill will
automatically go into fan mode. Allow fan mode to complete which takes about
15 mins. Once the fan mode is complete the display will read “oFF” and you can
press and hold the power button for about 7 secs until the display goes dark,
at which point the grill has successfully powered down. You can leave the
grill plugged in for easier power up of your next cook or unplug it if you
prefer.
22
TROUBLESHOOTING
Grill doesn’t turn on when you press the power button.
Check to make sure the power cord is plugged in. When the AC adapter is
plugged into the wall, check that the light on the adapter comes on.
Inspect both ends of the male-to-male power cord to ensure the connections
aren’t compromised.
Check the circuit breaker and/or GFCI on the circuit the adapter is plugged
into. Plug a small appliance into the same outlet to see if you have
electricity.
Unplug the grill. Remove the control panel. Check for loose wires connected to
the wiring harness. Disconnect and reconnect the wiring harness to ensure a
secure connection.
Grill doesn’t come up to temperature.
If grill remains at ambient temperature… Check the firebox to see if it has
overflowed with pellets. If it has, clean it out and start over. This overfill
can result from turning the grill off without using the fan mode or from
charging the firebox when it does not need to be charged. Reread the section
on “Priming the Firebox” to understand that. You only need to prime the
firebox the first time you use the grill or on any subsequent occasions when
it runs out of pellets and the auger runs until empty.
If grill lights, but does not reach set temperature… Check the combustion fan
to ensure it spins freely and there is no damage to the blades.
Ensure the heat shield is properly installed.
4 in.
Improper shield placement will result in issues coming to temperature. When using the
heat shield adjustment rod, a centered heat shield should be positioned approximately
at the “-0.5” mark on the rod. The depth to which the rod is threaded into the receiving
nut varies, so some experimenting might be needed to find the perfectly adjusted
center point on your rod.
Ensure the grease tray is installed correctly.
Half-moon Cut-out
Half-moon Cut-out
Erratic temperature.
If the digital display reads “SEN” or shows rapid fluctuation in temperature
(faster than the grill could realistically increase/decrease its internal
temperature) call our technical support
530-347-9167 opt. 1.
Otherwise, check to make sure you do not have aluminum foil on the grease tray
that is blocking the thermal sensor. It is okay to wrap your tray in foil.
However it must be wrapped tight to the metal, and the hole as well as the
half-moon cutout must be punched out of the foil to ensure proper airflow.
A simple way to check the thermal sensor is to look at the initial temperature
reading the grill gives after the 0-1-2-3 start-up process. This temperature
should be close to the ambient air temperature since the grill has not yet had
a chance to heat up.
Improper shield placement will result in issues coming to temperature. When
using the heat shield adjustment rod, a centered heat shield should be
positioned approximately at the “0” mark on the rod. The depth to which the
rod is threaded into the receiving nut varies, so some experimenting might be
needed to find the perfectly adjusted “0” point on your rod.
Ensure the grease tray is installed correctly. See the previous page for
proper installation.
Smoke is coming out of the hopper.
Make sure your burn pot is empty of ash and pellets.
Make sure the hopper lid stays closed when you have the grill on. Press firmly
down on each of the corners of the lid to make certain it is closed tight. If
a corner of the lid sits up even 1/8 inch while the lid is flat, a warped
hopper lid is your issue.
You can test this by running 2 sheets of tin foil over your hopper then
closing the lid down on top of the foil to make a temporary seal, hopefully
preventing smoke from traveling through your hopper.
Ensure the combustion fan spins freely and is not damaged.
Ensure the pellet dump door is closed tight.
If all else fails, the square gasket seal between the hopper and auger may be
the culprit. You can seal with high-temp silicone.
23
GREENMOUNTAINGRILLS.COM
24
TROUBLESHOOTING (CONTINUED)
No pellets in the firebox.
Assuming that you’ve charged the firebox so that there are pellets in the
auger tube, turn the grill on and press the power button to send the control
to cycle 0. Examine the auger bit through the firebox to see if it’s turning.
If it is and there aren’t any pellets coming through, they are bridged up over
the auger’s intake. Turn the grill off, sift the pellets around inside the
hopper, and put the grill back into cycle 0. Wait until the pellets emerge
into the firebox. It may take up to 2 full cycle 0’s to get pellets all the
way through the auger tube. Once they emerge, turn the grill off and start it
again all the way through the 0-1-2-3 cycles to fire it up.
It may take more if the auger is not turning. Listen for the auger motor. If
the auger motor is engaged and the auger bit is not turning, then there is a
broken linkage between the motor and the auger shaft. Call technical support
on 530-347-9167, opt. 1.
I have uneven heating.
Uneven heat can be corrected by making small adjustments to your heat shield
placement. Try sliding the shield toward the hot side in ¼ inch increments
while taking note of the temperature changes. Using the Heat shield adjustment
rod, a centered heat shield should be positioned approximately at the “-0.5”
mark on the rod. The depth to which the rod is threaded into the receiving nut
varies, so some experimenting might be needed to find the perfectly adjusted
“0” point on your rod. Once you find the best heat shield placement, we
encourage you to mark that distance on the heat shield adjustment rod. That
way, you can subsequently repeat the positioning whenever the grill is
relocated or the burn pot is cleared internally.
Loud clicking sound when the auger is running.
This is typically the sound of a stripped/slipping gear within the auger’s
gearbox. Auger assembly replacement will be needed.
Grill didn’t light (FAL message).
There may be too much ash in the firebox. Wait until it cools off, and clean
out the ash. Alternatively, pellets may have overfilled the firebox. Never
turn the grill off and on repeatedly as this will overfill the firebox with
pellets. Each time the grill displays “0” on start-up, it feeds a full load of
pellets into the burn pot. The igniter won’t light the pellets unless air can
flow freely through the combustion chamber.
The combustion fan may not have been operating. Check to make sure that the
fan blades turn freely and the fan runs on cycles 2 and 3 of the 0-1-2-3
sequence.
The auger might not have turned pellets into the burn pot. Refer to “No
pellets in the firebox” above.
If there isn’t any ash or pellet buildup, the fan works properly, and fresh
pellets are feeding in, your igniter is most likely out and the grill will
require a replacement.
*The grill can be manually lit if the igniter is out. Charge the burn pot with a handful of pellets, and light them with a propane torch or. Once the pellets are able to maintain a flame by themselves, plug the grill in so it displays “off.” Hold the “power” button for 10 seconds. The grill will initially display “0” but then skip to a temperature reading while turning on the fan and auger. Let the grill come to 150 then select your grilling temperature like normal.
25
Auger is jamming. Turn the grill into cycle 0 by pressing the “power” button
(first stage of the normal start-up procedure), and listen for the auger
motor. If the motor engages, look inside your burn pot toward the end of the
auger bit to determine if the auger is spinning. If the auger is spinning but
you don’t have pellets feeding into the burn pot, you have pellets bridged up
over the intake of the auger tube. Turn the grill off, sift the pellets around
inside the hopper, and put the grill back into cycle 0. Wait until the pellets
emerge into the firebox. It may take up to 2 full cycle 0’s to get pellets all
the way through the auger tube. If you have determined that your auger does
not turn when the auger motor is engaged, you can try to work the affected
pellets through the auger tube to clear out the jam. Remove the grease tray
and heat shield from the body of the grill. Remove all the pellets from the
hopper and the firebox. Once the auger tube is clear, you will need to refill
it with fresh pellets by running cycle 0 a few more times after the hopper has
been filled. Once you see fresh pellets coming out, turn off the grill and
start it up again through the entire 0-1-2-3 process with the heat shield and
grease tray installed.
Combustion fan doesn’t seem to be working properly. There’s no need for
concern if your fan is not blowing at a constant speed. It will run at many
RPMs in order to maintain the most stable temperature. The fan should run
continuously from cycle 2 on start-up until the grill completes the fan mode.
First, unplug the grill. Then, using your finger, flick the fan to make sure
it spins freely and does not appear to have any visible damage. If there is
any damage to the blades, your grill will require a new combustion fan. Check
the wires leading to the combustion fan to make sure those connections are
secure and undamaged.
26
WARRANTY & SUPPORT
GR
TY
LLS
LIM
EEN MOUNTAINGRI
3 YEAR
ITED WARRAN
REGISTER YOUR WARRANTY HERE: greenmountaingrills.com/warranty-registration
This LIMITED WARRANTY covers defects in workmanship and materials for a period
of three (3) years from the date of first retail purchase. During the warranty
period, GMG Products, LLC (dba Green Mountain Grills) will replace or repair,
at its sole option, any defective Green Mountain grill returned to us, or to
one of our dealers, by its original purchaser. Any claims under this warranty
must be received by the expiration of the warranty period.
This warranty does not cover problems that result from abuse, accident, misuse, or problems with electrical power. It does not over cosmetic elements and components, such as paint and other finishes. It does not cover uses not in accordance with the instruction manual. It does not cover commercial use of the product. It specifically excludes products for which Green Mountain Grills has not received payment.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE (PROVINCE TO PROVINCE IN CANADA). GREEN MOUNTAIN GRILLS RESPONSIBILITY FOR DEFECTS IN MATERIAL AND WORKMANSHIP SHALL BE LIMITED TO REPAIR AND/OR REPLACEMENT AS SET FORTH IN THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES AND WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. NO OTHER WARRANTIES ARE PROVIDED.
IN NO EVENT WILL GMG PRODUCTS, LLC (dba GREEN MOUNTAIN GRILLS) HAVE ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER TO THE ORIGINAL PURCHASER OR WITH RESPECT TO ANY THIRD-PARTY CLAIMS FOR DAMAGES AGAINST THE RETAIL PURCHASER OF THIS PRODUCT. SOME STATES (PROVINCES IN CANADA) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS MAY NOT APPLY TO YOU.
To exercise your rights under this warranty, contact the dealer from whom you purchased it, or call us at 530-347-9167.
CUSTOMER SUPPORT
WE’RE COMMITTED TO MAINTAINING THE BEST CUSTOMER SERVICE IN THE INDUSTRY.
For assembly and general operation instructions, check out:
greenmountaingrills.com/new-grill-owners
For troubleshooting and service tips, check out:
greenmountaingrills.com/support
GRILL SUPPORT
APP SUPPORT
Call 1.800.603.3398 – Option 1 Hours 8 am – 6 pm PST M – F, 9 am – 6 pm PST
Sat – Sun
(Closed on major holidays)
Contact Us: Green Mountain Grills LLC. 316 California Ave. Suite 1065 Reno, NV 89509
Toll Free 1.800.603.3398 Phone 530.347.9167 Fax 530.347.9710
Call 1.800.603.3398 – Option 15 Email AppSupport@greenmountaingrills.com Hours
10 am – 6 pm PST M – F, 9 am – 5 pm PST Sat
(Closed on Sundays and major holidays)
27
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References
- .: Green Mountain Grills :. Top Quality Wood Pellet Grills, BBQ, Smoker
- .: New Grill Owners :. New GMG grill owner? Start here
- .: Recipes :. We have the perfect recipe for every occasion!
- .: Grill Support :. Having an issue? Our Support is here for you
- .: GMG Warranty Registration :. Register your pellet grill
- .: Green Mountain Grills :. Top Quality Wood Pellet Grills, BBQ, Smoker
- P65WARNINGS.CA.GOV
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