Whirlpool NM11964GCA Freestanding Washing Machine User Guide

: October 27, 2023
: Whirlpool

Whirlpool NM11964GCA Freestanding Washing Machine User Guide

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Before using the appliance carefully read the Health and Safety guide.
⚠ Before using the machine, it is imperative that the transport bolts are removed. For more detailed instructions on how to remove them, see the Installation Guide.

CONTROL PANEL

STEAM HYGIENE / MUTE button
FINAL CARE / KEY LOCK button
ON/OFF button
ACTIVE CARE button and indicator light
START/PAUSE button
RAPID / GREEN button
SPIN button
START DELAY button
TEMPERATURE button
WASH CYCLE SELECTOR KNOB

WASH CYCLE TABLE

The cycle duration indicated on the display or instruction manual is an estimate based on standard conditions. The actual duration may vary in relation to several factors, such as the temperature and pressure of the incoming water, ambient temperature, amount of detergent, load quantity and type, load balancing and any additional options selected. The values given for programmes other than the Eco 40-60 programme are indicative only.

Eco 40-60 – Test wash cycle in compliance with EU Ecodesign regulation 2019/2014. The most efficient programme in terms of energy and water consumption for washing normally soiled cotton laundry.
Note: spin speed values shown on the display can slightly differs from the values stated in the table.
For all testing institutes:
Long cotton cycle: set wash cycle Cotton with a temperature of 40°C.
Long synthetics cycle: set wash cycle Synthetics with a temperature of 40°C.

By selecting the Spin & Drain cycle and excluding the spin cycle, the washing machine will drain only.
** The duration of the wash cycles can be checked on the display.
* For Prewash press the “Temp.” button until the symbol lights up (only 90°).
** After programme end and spinning with maximum selectable spin speed, in default programme setting.

PRODUCT DESCRIPTION

Top
Detergent dispenser drawer
Control panel
Handle
Porthole door
Drain pump (behind the plinth)
Plinth (removable)
Adjustable feet (2)

DETERGENT DISPENSER DRAWER

compartment 1: Pre-wash detergent (powder)
compartment 2: Detergent for the wash cycle (powder or liquid)
If liquid detergent is used, it is recommended that the removable plastic partition A (supplied) be used for proper dosage.
If powder detergent is used, place the partition into slot B.
compartment 3: Additives (fabric softeners, etc.)
The fabric softener should not overflow the grid.
! Use powder detergent for white cotton garments, for pre-washing, and for washing at temperatures over 60°C.
! Follow the instructions given on the detergent packaging.

WASH CYCLES

DISPLAY

The display is useful when programming the washing machine and provides plenty of information.

FIRST-TIME USE

Once the appliance has been installed, and before you use it for the first time, run a wash cycle with detergent and no laundry, using the wash cycle White (60°).

DAILY USE

Prepare the laundry by following the suggestions appearing under the “TIPS AND SUGGESTIONS” section.
– Press the ON/OFF button .
– Open the door. Load the laundry while making sure not to exceed the maximum load quantity indicated in the wash cycle table.
– Pull out the detergent dispenser drawer and pour the detergent into the relevant compartments, as described in the “DETERGENT DISPENSER DRAWER” section.
– Close the door.
– The machine automatically displays the default temperature and spin speed values for the selected cycle, or the most recently used settings if they are compatible with the selected cycle.
– Select the desired wash cycle.
– Select the desired options.
STARTING CYCLE
– Press the START/PAUSE button . The machine will lock the door ( symbol on) and the drum will start to rotate; the door will be unlocked ( symbol OFF) and then locked again ( symbol on) as preparation phase of each washing cycle. The “Clicking” noise is part of the door locking mechanism. Water will enter the drum and start the washing phase once the door is locked.

PAUSING A CYCLE

To pause the wash cycle, press the START/PAUSE ▷Ⅱ button again. To start the wash cycle from the point at which it was interrupted, press the START/PAUSE ▷Ⅱ button again.

OPENING THE DOOR, IF NECESSARY

Once a cycle starts, the symbol turns on to signal that the door cannot be opened. While a wash cycle is running, the door remains locked. To open the door while a cycle is under way, for example, to add or remove garments, press the START/PAUSE ▷Ⅱ button to pause the cycle. If the symbol is not lit, the door may be opened. Press the START/PAUSE ▷Ⅱ button again to continue the cycle.

ADDING GARMENTS

An icon on the display will signal when additional garments can be introduced into the washing machine, without decreasing the washing performance. To add garments, first stop the washing machine by pressing the START/PAUSE ▷Ⅱ button then open the door and insert them. Press the START/PAUSE ▷Ⅱ button again to restart the wash cycle from the point at which it was interrupted.

CHANGING A RUNNING WASH CYCLE

To change a wash cycle while it is in progress, pause the washing machine using the START/PAUSE ▷Ⅱ button, then select the desired cycle and press the START/PAUSE ▷Ⅱ button again. ! To cancel a cycle that has already begun, press and hold the ON/OFF button. The cycle will be stopped and the machine will switch off.

AT THE END OF THE WASH CYCLE

This will be indicated by the word ” END ” on the display; when the symbol switches off, the door may be opened. Open the door, unload the laundry and switch off the machine. If you do not press “ON/OFF” button, the washing machine will switch off automatically after about a 10 minutes.

OPTIONS

– If the selected option is not compatible with the set wash cycle, the indicator light will flash accompanied by a buzzer and the option will not be activated.
– If the selected option is not compatible with another previously selected option, the indicator light will flash accompanied by a buzzer and the option will not be activated.

Steam Hygiene
This option enhances washing performance by generating steam during the wash cycle to remove any bacteria from the fibres, which are treated at the same time. Place the laundry in the drum, choose a compatible programme and select option Steam Hygiene. ! The steam generated during the operation of the washing machine may cause the porthole door to become hazy.

Final Care
The washing machine will perform gentle tumbling through slow rotations of the drum. Final Care option starts after the cycle ends for a maximum duration of 6h and you can interrupt at any time by pressing any button on control panel or turning the knob.

Rapid / Green
After pushing the button for the 1st time, option Rapid is selected and the cycle duration will be reduced. Otherwise after pushing for the 2nd time, option Green is selected allowing more energy saving.

Active Care
The detergent, premixed with water, creates an unique emulsion able to better penetrate the fibbers of the garments, cleaning stains at even low temperatures, preserving both colors and fabrics. These results are obtained also due to the multiple different specific movements of the drum which best take care of the garments. Powder and liquid detergents are recommended for this option.

Start Delay
To set a delayed start for the selected cycle, press the corresponding button repeatedly until the desired delay period is reached. When this option has been activated, the symbol lights up on the display. To remove the delayed start setting, press the button until “OFF” appears on the display.

Temperature
Each wash cycle has a pre-defined temperature. To modify the temperature, press the “Temp.” button. The value will appear on the display.

Spin
Each wash cycle has a pre-defined spin speed. To modify the spin speed, press the “Spin Speed” button. The value will appear on the display.

DESCALE AND CLEAN PROCEDURE

An icon on the display will regularly (roughly every 50 cycles) remind users that is time to run a maintenance cycle to clean the washing machine and combat limescale build-up and bad odours. To delete the descale alert turn the knob or push any button (including ON/ OFF button). For optimal maintenance we suggest using WPRO Limescale and grease remover, according to the instructions shown on the package. The product can be purchased by contacting the technical assistance service or through the website www.whirlpool.eu. Whirlpool declines all liability for any damages to the appliance caused by the use of other cleaning products for washing machines available on the market.

TIPS AND SUGGESTIONS

Divide the laundry according to: Type of fabric (cotton, mixed fibres, synthetics, wool, garments to be hand-washed). Colour (separate coloured garments from whites, wash new coloured garments separately). Delicates (small garments such as nylon stockings and items with hooks such as bras: insert them in a fabric bag).

Empty the pockets: Objects such as coins or lighters can damage the washing machine and the drum. Check all buttons. Follow the dosage recommendation / additives It optimizes the cleaning result, it avoids irritating residues of surplus detergent in your laundry and it saves money by avoiding waste of surplus detergent Use low temperature and longer duration The most efficient programmes in terms of energy consumption are generally those that perform at lower temperatures and longer duration. Observe the load sizes Load your washing machine up to the capacity indicated in the “PROGRAMME CHART” table to save water and energy. Noise and remaining moisture content They are influenced by the spinning speed: the higher the spinning speed in the spinning phase, the higher the noise and the lower the remaining moisture content.

CARE AND MAINTENANCE

For any cleaning and maintenance, switch off and unplug the washing machine. Do not use flammable fluids to clean the washing machine. Clean and maintain your washing machine periodically (at least 4 times per year).
Cutting off the water and electricity supplies Close the water tap after every wash. This will limit wear on the hydraulic system inside the washing machine and help to prevent leaks. Unplug the washing machine when cleaning it and during all maintenance work. Cleaning the washing machine The outer parts and rubber components of the appliance can be cleaned using a soft cloth soaked in lukewarm soapy water. Do not use solvents or abrasives. Cleaning the detergent dispenser drawer Remove the dispenser drawer by lifting and pulling it outwards. Wash it under running water; this procedure should be effected regularly.
Caring for the door and drum Always leave the porthole door ajar in order to prevent unpleasant odours from forming. Cleaning the pump The washing machine is fitted with a self-cleaning pump that does not require any maintenance. Small items (such as coins or buttons) may sometimes fall into the protective pre-chamber situated at the base of the pump. ! Make sure that the wash cycle has ended and unplug the appliance. To access the pre-chamber:

remove the covering panel on the front side of the machine by inserting a screwdriver in the centre and sides of the panel and using it as a lever;
place a low and wide container under the water filter in order to collect the residual water.
loosen the drainage pump cover by turning it anti-clockwise: it is normal for some water to leak out;
clean the inside thoroughly;
screw the cover back on;
put the panel back in place, making sure the hooks slot in place before pushing the panel onto the appliance.

Checking the water inlet hose Check the water inlet hose at least once a year. If it is cracked or broken, it must be replaced: during wash cycles, the high pressure of the water could suddenly split the hose open. ! Never use hoses that have already been used.

ANTIMICROBIAL SEAL

The seal around the porthole door is made from a special mixture ensuring antimicrobial protection, thus reducing bacterial proliferation up to 99.99%. The seal contains zinc pyrithione, a biocidal substance which reduces the proliferation of harmful microbes () such as batteries and mould prone to causing stains, unpleasant odours and product deterioration. () According to tests performed by the University of Perugia, Italy on: Staphylococcus aureus, Escherichia cull, Pseudomonas aeruginosa, Candida allicins, Aspergillus Niger, Penicillium digitate In rare cases an allergic reaction may be caused by prolonged contact between seal and skin.

ACCESSORIES

Contact our Technical Assistance Service to check whether the following accessories are available for this washing machine model.
Stacking kit With this accessory you can secure the tumble dryer to the upper part of your washing machine to save space and facilitate loading and unloading of the tumble dryer.

TRANSPORT AND HANDLING

Do not lift the washing machine by gripping it from the upper section. Unplug the appliance and close the water tap. Check that the door and detergent dispenser drawer are tightly closed. Detach the filling hose from the water tap then detach the drain hose. Empty all the water remaining in the hoses and secure the latter so that they do not get damaged during transport. Apply the transport bolts back on. Repeat, in reverse order, the transport bolt removal procedure described in the “Installation instructions”.

TROUBLESHOOTING

Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Service, make sure that the problem cannot be easily solved using the following list.

Whirlpool NM11964GCA Freestanding Washing Machine User Guide -
TROUBLESHOOTING

Disable the DEMO MODE : The following actions must be carried out in sequence, without breaks. Switch the machine ON and then switch it OFF again. Press the START/PAUSE ▷Ⅱ button until the buzzer is heard. Switch the machine on again. The “DEMO” indicator flashes and then turns OFF.docs.hotpoint.eu

You can download the SAFETY AND INSTALLATION INSTRUCTIONS, OPERATING MANUAL, TECHNICAL SHEET and ENERGY DATA by:

Visiting the website http://docs.hotpoint.eu.
Using the QR code.
Alternatively, contact our Technical Assistance Service (the telephone number is indicated in the warranty booklet). When contacting the Technical Assistance Service, provide the codes shown on the adhesive label applied to the inside of the door.

For User’s Repair & Maintenance Information visit www.hotpoint.eu.

The model information can be retrieved using the QR-Code reported in the energy label. The label also includes the

model identifier that can be used to consult the portal of the registry at https://eprel.ec.europa.eu