InTemp CX5000 CX Gateway User Manual
- June 6, 2024
- InTemp
Table of Contents
CX5000 CX Gateway
InTemp® CX5000 Gateway Manual
InTemp CX5000 Gateway
Included Items:
· Mounting kit · AC adapter
Required Items:
· InTempConnect account
· InTemp app · Device with iOS or
AndroidTM and Bluetooth · CX series loggers
The InTemp CX5000 Gateway is a device that uses Bluetooth® Low Energy (BLE) to regularly configure and download up to 50 CX series loggers and upload the data to the InTempConnect® website automatically via Ethernet or WiFi. The gateway requires an InTempConnect website account with gateway privileges and a phone or tablet with the InTemp app to set up the gateway.
Specifications
Transmission Range Wireless Data Standard Connectivity Power Source Dimensions
Weight
Approximately 30.5 m (100 ft) line-of-sight Bluetooth 4.2 (BLE) WiFi 802.11a/b/g/n 2.4/5 GHz or 10/100 Ethernet AC adapter 12.4 x 12.4 x 2.87 cm (4.88 x 4.88 x 1.13 inches) 137 g (4.83 oz) The CE Marking identifies this product as complying with all relevant directives in the European Union (EU).
Setting up the Gateway
Follow these instructions for setting up the gateway in your current location.
If you are an IT administrator configuring the gateway for use at a different
location, see Setting up the Gateway at a Different Site. 1. Set up roles on
the InTempConnect website for
gateway privileges. a. Go to www.intempconnect.com and follow the prompts
to set up an administrator account or skip to the next step if you already
have an account. b. Log into the account at www.intempconnect.com. c. If you
are an administrator or created the account and will be setting up the
gateway, you can skip to step 2 because you automatically have the required
privileges. Otherwise, you must create a role or edit an existing role to add
the privileges. Click Settings and then Roles. d. Click Add Role and enter a
description or select an existing role. Note: You must be an InTempConnect
administrator or a user with Manage Users and Roles privileges. e. Select the
Gateway privileges from the Available Privileges list on the left and click
the right arrow button to move them to the Assigned Privileges list on the
right as shown in this example.
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Gateway Privilege
Manage Logger/ Gateway Profiles Manage Gateways
Create Shipments Edit/Delete Shipments Gateway Administrator
Description
Set up or edit a gateway profile in InTempConnect. Monitor active gateways in
InTempConnect and configure loggers with the gateway. Set up shipments of
loggers via the gateway. Change or delete planned shipments of loggers via the
gateway Set up and configure a gateway with the InTemp app.
Select any other privileges you want the user to have (privileges for the
InTempConnect website are noted with a cloud icon and privileges for the
InTemp app
are noted with a mobile device icon).
f. Select a user for this role and click Save. Or, if you need to add a user,
click Save and then click Settings > Users. Click Add User and enter the email
address and first and last name of the user. Select the role with the gateway
privileges for the user and click Save.
Tip: You can assign these roles to the same user or different users.
2. Set up a gateway profile. a. In the InTempConnect website, click Gateways and then Gateway Profiles. b. Click Add Gateway Profile. c. Type a name for the gateway, up to 30 characters. d. Select the logger family that will be used with the gateway (you can select more than one).
InTemp CX5000 Gateway Manual
e. Select what you want the gateway to do with each logger when connected:
Download and Restart, Download and Continue, or Download and Stop.
Important: Make sure you select either Download and Restart (CX400, CX450,
CX503, CX603, and CX703 loggers) or Download and Continue if you want all
loggers to continue logging once the gateway connects to them. Otherwise, if
you select Download and Stop, all logging will stop once the gateway connects
to the loggers and they will need to be restarted with the InTemp app or
through the gateway with InTempConnect. In addition, Download and Restart is
not available for CX502, CX602, and CX702 loggers. These loggers will stop
logging upon download if you select this option.
f. Select additional connection controls.
· Immediately connect to any
· Immediately connect to any
Note: Not ideal for storage applications.
· Immediately connect to any recently stopped
g. Choose how frequently the gateway will connect to and download the logger:
every 12 hours (CX500, CX600, and CX700 loggers only), day, week, or month.
h. Click Save. The new profile is added to the list of gateway profiles.
3. Download the InTemp app and log in.
a. Download the InTemp app to a phone or tablet if you have not already done
so.
b. Open the app and enable Bluetooth in the device settings if prompted.
c. Log in with your InTempConnect user credentials.
4. Set up and start loggers.
Make sure the loggers that the gateway will be downloading have been
configured and started (requires privileges). All loggers must be configured
with the same account used to configure the gateway. Refer to the logger
documentation or go to www.intempconnect.com/help for details on starting
loggers. You can also set up the gateway to configure loggers. See Configuring
Loggers with the Gateway in this manual.
5. Power up the gateway.
a. Insert the appropriate plug for your region into the AC
adapter. Connect the AC adapter to the gateway and
plug it in.
Plug in AC adapter here
Plug in Ethernet cable here
b. Plug in an Ethernet cable if the gateway will be using Ethernet network
settings.
c. Wait a couple of minutes for it to completely power up before continuing.
The LED will be yellow-green while it powers up and then change to a deep
green once it is ready to set up.
6. Configure gateway network settings.
Note: Ports 123 and 443 must be open for the gateway to work properly.
a. In the InTemp app, tap the Devices icon and then tap Gateways at the top of
the screen. (Don’t see Gateways? You must have Gateway Administrator
privileges.)
b. The gateway should appear in the list as in this example and can be
identified by its serial number. (The serial number is located on the outside
of the box or on the back of the gateway). Tap anywhere in the row to access
gateway settings.
If the gateway does not appear, make sure it is powered up and within range of
your phone or tablet or press the button on the gateway.
c. If the gateway will be using Ethernet with DHCP, the network settings
should be automatically configured. A green cloud icon indicates that the
gateway is connected to the internet as shown below.
If you need to set up Ethernet for static IP addresses or WiFi, tap Network
Settings and tap Ethernet or WiFi.
d. For Ethernet using static IP addresses: Disable DHCP. Tap IP Address,
Subnet Mask, or Router to edit the addresses (consult your Network
Administrator). Tap Add DNS Server and enter an
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address. Repeat if necessary (the app can store up to three DNS server
addresses). Tap Save.
For WiFi: Select Use Current WiFi Network to use your phone or tablet’s
existing WiFI SSID and then type your password (the password is not copied
from your mobile device). (Tap Reset WiFi on Gateway to remove an existing
WiFi configuration and enter a different network name and password.) Tap Save.
Note: If the InTemp app disconnects while saving network settings, reconnect
and enter the network settings again.
e. The gateway will automatically test the network connection after saving the
settings. You can cancel the test if necessary. If the test is not successful,
make sure all your settings are entered correctly and saved.
7. Configure the gateway.
a. In the InTemp app, tap the Devices icon and then tap Gateways at the top of
the screen.
b. Tap the gateway to connect to it.
c. Tap Configure.
InTemp CX5000 Gateway Manual
profile. Data will be uploaded to the InTempConnect website, where you can
configure loggers, create shipments, search logger configurations, run
reports, or schedule regular delivery of logged data and other logger
information via email (see www.intempconnect.com/help). Note for CX400 loggers
only: If the CX400 logger being downloaded by a gateway is in an alarm state,
then the logger will be downloaded every hour until the alarm is cleared.
A heartbeat will be sent to InTempConnect every 10 minutes to make sure the
gateway is still active (see Monitoring the Gateway with InTempConnect). The
gateway LED will also be green during normal operation (see Gateway LEDs).
Deployment and Mounting Guidelines
Follow these guidelines when selecting a location to place the gateway:
· The gateway requires AC power and an Internet connection. Select a location
for the gateway that is near an AC outlet and an Ethernet port (if using
Ethernet) or within range of your WiFi router (if using WiFi).
· The range for successful wireless communication between the gateway and the
loggers is approximately 30.5 m (100 ft) with full line-of-sight. If there are
obstacles between the gateway and the loggers, such as walls or metal objects,
the connection may be intermittent and the range between loggers and the
gateway will be decreased.
· Use the enclosed mounting kit to mount the gateway to a flat surface. Use
the self-tapping screws and anchors to affix the gateway mounting plate to a
wall or ceiling.
d. Select a gateway profile; swipe left or right if there are multiple
profiles. (Don’t see a profile? Set one up in the InTempConnect website as
described in step 2. Log out of the InTemp app and back in to see any new
configurations.)
e. Type a name for the gateway. The gateway serial number will be used if no
name is entered.
f. Tap Start. The status of the gateway should change to Running in the app.
Once a gateway has contacted InTempConnect for the first time, a user is
created for the gateway in your InTempConnect account. The user name is listed
as CX5000-
Notes:
· If you have been using a gateway prior to December 2018, a gateway user will
automatically be added for your gateway.
· CX5000 gateway users must have gateway privileges. If you edit the CX5000
gateway user role, make sure that role keeps gateway privileges.
If you disable a CX5000 gateway user, the gateway will no longer download
loggers or connect to InTempConnect.
After a gateway has been started, it will connect to loggers within range and
download them based on the settings in the
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Gateway mounting plate
Self-tapping screws and anchors
One of four clips to attach to gateway
If you are mounting the gateway on a wooden surface, use both the gateway
mounting plate and the mounting bracket shown below. Place the gateway
mounting plate over the mounting bracket so the holes are aligned. Use the
machine screws to affix it the surface (you may need to drill pilot holes in
the surface first).
Mounting bracket; attach to mounting plate above
Machine screws
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Once the gateway mounting plate is in place on the wall or other flat surface,
use the four holes on the back of the gateway to attach it to the four clips
on the mounting plate.
Use these holes to attach the gateway to the clips on the mounting plate
Connecting to the Gateway
To connect to the gateway with your phone or tablet: 1. In the InTemp app, tap
the Devices icon and tap Gateways. 2. Tap the gateway in the list to connect
to it. If the gateway does not appear in the list or if it is having trouble
connecting, follow these tips:
· Make sure you have Gateway Administrator privileges in the InTempConnect
website as described on page 1.
· Press the button on the gateway and then check the list again. If the
gateway does not show up in the list after 30 seconds, press the button again.
· Make sure the gateway is within range of your phone or tablet when
connecting to it. If your mobile device can connect to the gateway
intermittently or loses its connection, move closer to the gateway, within
sight if possible. Check the gateway signal strength icon in the app to make
sure there is a strong signal between the phone and the gateway. The more blue
bars, the stronger the signal.
· Change the orientation of your phone or tablet to ensure the antenna in your
device is pointed toward the gateway (refer to your device’s manual for the
antenna location). Obstacles between the antenna in the device and the gateway
may result in intermittent connections.
Once your phone or tablet is connected to the gateway, you can check how many
loggers are in range or click Show Details to see the last time the gateway
connected to a logger and to the InTempConnect website. You can also select
one of the following actions:
· Configure. Select a profile for the gateway. You can create a new gateway
profile in the InTempConnect website under Gateways> Gateway Profiles.
· Network Settings. Change the Ethernet or WiFi settings. · Stop Gateway. Stop
a running gateway. Loggers will no
longer be downloaded until you configure or start the gateway again. · Start
Gateway. Start a gateway with the current configuration settings.
Monitoring the Gateway with InTempConnect
To monitor an active gateway in the InTempConnect website, click Gateways and
then Gateway Configurations. All current and previous gateway configurations
are listed. Check the
InTemp CX5000 Gateway Manual
current configuration in the list for the status, last upload date/time and
last contact with InTempConnect.
A heartbeat is sent every 10 minutes from the gateway to InTempConnect to make
sure the gateway is still active. The status for the current gateway
configuration will be listed in InTempConnect. If no heartbeat is sent after
an hour, then the gateway status will change to missing. In addition, an email
will be sent indicating the gateway is missing to the address on file in
InTempConnect and the LED on the gateway will be red. To change the email
address for this alarm or create an additional notification to another email
address, click Gateways and then Notifications in IntempConnect. The gateway
will continue downloading loggers even if it is not able to connect to
InTempConnect. The data will stored temporarily in the gateway and uploaded
the next time it is able to connect to InTempConnect.
Gateway LEDs
LED Behavior
Description
Solid yellowgreen changing to deep green
The gateway is powering up; the LED is yellowgreen when the gateway is first plugged in and then changes to a deep green once it is ready to set up.
Blinking green
The gateway has been initialized. It is not connected to a logger.
Solid green
The gateway is currently connected to a logger.
Blinking red
The gateway is configured, but has been unable to connect to the Internet for at least an hour.
Solid red
The gateway is currently connected to a logger, but has been unable to connect to the Internet for at least an hour.
Pausing, Stopping, and Resetting a Gateway
Follow these instructions if you need to briefly pause a running gateway, stop
a gateway completely, or reset a gateway.
· Press the button on the gateway for 1 second to pause a running gateway. Any
logger downloads in process will complete, but no other connections to loggers
will occur for a one minute. After one minute, connections to loggers will
resume at the normal schedule.
· To stop a running gateway, connect to the gateway with the InTemp app and
select Stop Gateway. The gateway will no longer connect to and download
loggers until it is started again or reconfigured.
· If you need to reset a gateway, press the button on the gateway for at least
10 seconds. Anyone with Gateway Administrator privileges can then connect to
the gateway with the InTemp app and reconfigure it. Note: It may take up to 30
seconds for the gateway to appear unlocked in the InTemp app.
Grouping Gateways with InTempConnect
If you have more than one gateway using the same profile, then you can combine
those gateways into a single group. This allows any gateway in that group to
configure or download a logger as defined by the shared profile settings. A
group is beneficial because if one gateway has a poor connection to a logger,
then another gateway in the group with a better
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connection can download the logger instead, thereby expanding the coverage
area and reducing the risk of multiple gateways incorrectly affecting a
logger. Note: If loggers are in range of more than one gateway, then those
gateways should be grouped to ensure the system works correctly. If there is
any risk of the Bluetooth range between devices overlapping within a facility
(including gateways in different rooms, areas, or floors), then the gateways
should be grouped to reduce the risk of issues.
To create a gateway group:
1. In InTempConnect, click Gateways and then Groups.
2. Click Add Group.
3. Select a gateway profile.
4. Select a location (if applicable).
5. Under Description, type a name for the group.
6. Select the gateways you want to assign to this group from the Available
Gateways list and use the right arrow to move them to the Assigned Gateways
list.
7. Click Save.
See www.intempconnect/help for details on gateway groups.
Configuring Loggers with a Gateway
You can use a gateway to configure loggers automatically within range instead
of using the InTemp app.
To configure loggers with a gateway:
1. In InTempConnect, click Loggers and then click Configure Logger.
2. Click Create Logger Configuration.
3. Type the serial number for the logger and then click Find Logger. Note:
The selected logger cannot already be part of a scheduled configuration or
shipment.
4. Enter a logger label.
5. Select a logger profile.
6. Fill in any trip information fields (if applicable).
7. Click Save if you want to save this logger configuration, but are not
ready to release it (i.e. not ready for the gateway to configure the logger).
Click Save and Release if you are ready for the gateway to configure the
logger.
Alternatively, you can use a Microsoft® Excel® spreadsheet as a template for
setting up multiple logger configurations at once. To import logger
configurations with a template:
1. Click Loggers and then Configure.
2. Click Import Logger Configurations.
3. Click to create a file using the template.
4. Fill in all the fields for each logger that you want to be configured by
the gateway. The template includes columns for any trip information fields you
have created. Note: The selected logger cannot already be part of a scheduled
configuration or shipment.
5. Save the file.
6. Click Choose to select the file. Click remove that file and select
another.
7. Click Upload.
if you need to
InTemp CX5000 Gateway Manual
8. Select the “Release on import” checkbox if you want the gateway to
configure the loggers in the file as soon as the import is complete.
9. Click Start Import. If you did not select the “Release on import”
checkbox, the loggers are added to the list with a status of Planned.
Any loggers that are not immediately released have a status of “planned.” To
release planned logger configurations:
1. Click Loggers and then Configure Logger.
2. To release one logger at a time, click the Release icon at the end of the
row in the Logger Configurations table for the logger you want the gateway to
configure.
To release multiple loggers at a time, select the check box next to each
logger in the Logger Configurations table (or select the checkbox next to the
Serial Number column
heading to select all the loggers). Click above the table for the gateway to
configure all the selected loggers.
Note: You can also set up shipments in which loggers are configured and
downloaded by specified gateways at their origin and destination points.
Loggers that are part of a shipment cannot be configured separately as
described in this section.
See www.intempconnect/help for other details on configuring loggers with a
gateway or as part of shipments.
Setting up the Gateway at a Different Site
Follow these instructions if you need to configure/start the gateway for use
at a different site or to set up network settings for the gateway for a
different location than the current site (for example, you are an IT
administrator who is setting up a gateway that will be used at a different
office). Note that you must have an InTempConnect user account with Gateway
Administrator privileges and the InTemp app to continue.
Note: If the gateway will be deployed in a location that supports Ethernet
with DHCP and you do not need to set up network settings in advance, then you
can follow the steps in Setting up the Gateway on page 1 instead.
1. Power up the gateway. Insert the appropriate plug for your region into the
AC adapter. Connect the AC adapter to the gateway and plug it in. Plug in an
Ethernet cable if you will be using Ethernet at your current location. Wait a
couple of minutes for it to completely power up before continuing. The LED
will be yellow-green while it powers up and then change to a deep green once
it is ready to set up.
2. If you will not be configuring the gateway and only setting up network
settings for the different site: Go to step 4.
If you will be configuring the gateway and have Ethernet with DHCP at your
current location: Go to step 3.
If you will be configuring the gateway and using Ethernet with static IP
addresses or WiFi at your current location: Follow these steps to set up
temporary network settings:
a. Tap the Devices icon and tap Gateways at the top of the screen. Find the
gateway in the list and tap anywhere in the row to open it.
b. Tap Network Settings and tap Ethernet of WiFi.
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c. To use Ethernet with static IP addresses at the current location: Disable
DHCP. Tap IP Address, Subnet Mask, or Router to edit the addresses. Tap Add
DNS Server and enter an address. Repeat if necessary (the app can store up to
three DNS server addresses). Tap Save.
d. To use WiFi at the current location: Select Use Current WiFi Network to use
your phone or tablet’s existing WiFI SSID and then type your password. Tap
Save.
3. Configure the gateway.
a. Connect to the gateway (tap the Devices icon and then tap Gateways at the
top of the screen and tap the gateway to connect to it).
b. Tap Configure.
c. Select a gateway profile; swipe left or right if there are multiple
profiles. (Don’t see a profile? Ask your InTempConnect administrator to set
one up as described in the first section. Log out of the InTemp app and back
in to see any new profiles.)
d. Type a name for the gateway. The gateway serial number will be used if no
name is entered.
e. Tap Start. The status of the gateway should change to Running in the app.
4. Set up network settings for the location where the gateway will be
deployed.
a. Connect to the gateway (tap the Devices icon and then tap Gateways at the
top of the screen and tap the gateway to connect to it).
b. Tap Network Settings.
c. To use Ethernet with DHCP at the remote site: Tap Ethernet, enable DHCP,
and tap Save.
To use Ethernet with static IP addresses at the remote site: Tap Ethernet and
disable DHCP. Tap IP Address, Subnet Mask, or Router to edit the addresses for
the location where the gateway will be deployed. Tap Add DNS Server and enter
an address. Repeat if necessary (the app can store up to three DNS server
addresses). Tap Save.
To use WiFi at the remote site: Tap Reset WiFi on Gateway to remove any
existing WiFi configuration. Type the SSID and password for the location where
the gateway will be deployed and tap Save. Note: If a WiFi password is changed
at the site after you set up it, the WiFi settings will need to be
reconfigured. This will require a phone or tablet with the InTemp app.
d. Note that you will not be able to test the network connection for a
different location. Pause any network test that is attempted.
5. The gateway is ready to use at the other site. Remove the power and
package it back up. To start using it at the site, plug in the gateway in and
plug in the Ethernet cable if necessary.
InTemp CX5000 Gateway Manual
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