SNOWJOE 324E 11 Inch 10 Amp Electric Snow Shovel Owner’s Manual

324E 11 Inch 10 Amp Electric Snow Shovel
**Owner’s Manual

**

324E 11 Inch 10 Amp Electric Snow Shovel

ELECTRIC SNOW SHOVEL
11-INCH | 10-AMP | LED LIGHT
OPERATOR’S MANUAL
A Division of Snow Joe® , LLC
Model 324E
Form No. SJ-324E-880E-MR9

IMPORTANT! Safety Instructions

All Operators Must Read These
Instructions Before Use
Any electrical appliance can be dangerous if used incorrectly. Some of the safety precautions given in this manual apply generally to many appliances. Other warnings are specific to the use of this snow shovel.
General Safety WARNINGS!
You and any other operator of this snow shovel must read, understand and follow these instructions in their entirety, and should re-read them at the start of each snow season. Failure to follow these instructions may result in ELECTRIC SHOCK, FIRE and/or serious PERSONAL INJURY.
Notice the personal safety alert symbol used in this manual to draw your attention to a WARNING given along with the particular operating instruction. This means that
the operation requires special ATTENTION, CAUTION and AWARENESS.

1. Replacement parts – When servicing this unit, use only identical replacement parts. Replace or repair damaged cords immediately. Do not use on gravel surfaces unless the snow shovel is adjusted for such surfaces in accordance with the operator’s manual.

2. Keep children, bystanders and pets away – All spectators, including pets, should be kept a safe distance away from the work area.

3. Dress properly – Do not wear loose articles of clothing or jewelry. They can become caught in moving parts. Wear rubber boots. The electric snow shovel should not be operated in the hand-held position except when the instructions provided in this manual deem such use permissible.

4. Extension cords – To prevent disconnection of the appliance cord from the extension cord during operation, secure the extension cord to the product as shown in Figs. 5 & 6.
   WARNING! To prevent electric shock, use only with an extension cord suitable for outdoor use.

5. Avoid accidental starting – Do not carry the electric snow shovel with your finger on the switch. Make sure the switch is off before plugging in the unit. If the cord is damaged in any manner during operation, pull the extension cord from the wall receptacle.

6. Do not abuse the cord – Never carry the electric snow shovel by the cord or yank the cord to disconnect it from the receptacle. Keep the cord away from heat, oil and sharp edges.

7. Moving parts – Keep hands and feet away from moving parts. Keep guards in place and in proper working order.

8. Do not force the tool – It will perform better with less likelihood of personal or mechanical injury if it is used at the rate for which it was designed.

9. Do not overreach – Keep proper footing and balance at all times.
   If the electric snow shovel strikes a foreign object, follow these steps:
   • Stop the electric snow shovel.
   • Inspect for damage.
   • Repair any damage before restarting and operating the snow shovel.

10. Disconnect the tool – Disconnect the electric snow shovel from the power supply when it is not in use, before servicing it, when changing accessories and when performing any other maintenance task.

11. Store idle tool indoors – When not in use, the electric snow shovel should be stored indoors in a dry, locked place out of the reach of children.

12. Maintain the electric snow shovel with care – Follow the applicable maintenance instructions for replacing parts and changing accessories. Lubrication is not required.

This electric snow shovel meets or exceeds the B71.3 specifications of the American National Standards Institute in effect at the time of production. Read and understand the contents of this manual before you start the motor.
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.
Improperly using or maintaining this electric snow shovel could result in injury or death. To reduce this potential, comply with the following safety instructions.
This electric snow shovel can amputate hands and feet if used incorrectly. It can also pick up foreign objects, which can become dangerous projectiles when thrown into the air. Failure to observe the following safety instructions could result in serious personal injury.
Training

• Read, understand and follow all instructions on the machine and in the manual before operating this unit. Thoroughly familiarize yourself with the controls and the proper  use of the equipment. Know how to stop the unit and disengage the controls quickly.
• Children should never be allowed access to the equipment. Adults should never operate the equipment without carefully reading and understanding these instructions.
• Keep the area of operation clear of all persons, particularly small children and pets.
• Exercise caution to avoid slipping or falling.

Preparation

• Thoroughly inspect the area where the equipment is to be used and remove all doormats, sleds, boards, wires and other foreign objects.
• Do not operate the equipment without wearing adequate winter garments. Avoid loose fitting articles of clothing and accessories that can become caught in moving parts. Wear footwear that will improve footing on slippery surfaces.
• Do not attempt to clear snow from a gravel or crushed rock surface. This product is intended for use only on paved surfaces.
• Never attempt to make any adjustments while the motor is running (except when specifically recommended by the manufacturer).
• Always wear safety glasses or eye shields during operation or while performing an adjustment or repair to protect your eyes from foreign objects that may be thrown from the machine.

Operation

• Do not put hands or feet near or under rotating parts. Keep clear of the discharge opening at all times.

• Exercise extreme caution when operating on or crossing gravel drives, walks or roads. Stay alert for hidden hazards or traffic.

• After striking a foreign object, stop the motor. Thoroughly inspect the electric snow shovel for any damage, and repair the damage before restarting and operating the electric snow shovel.

• If the unit should start to vibrate abnormally, stop the motor and check the unit immediately to ascertain the cause. Vibration is generally a sign of trouble.

• Stop the motor and disconnect the electric snow shovel from the power supply whenever you leave the operating position, when transporting the unit, before unclogging
  the rotor blade housing and when making any repairs, adjustments or inspections to the unit.

• When cleaning, repairing or inspecting the electric snow shovel, make sure that all moving parts have come to a complete stop before beginning work.

• Exercise extreme caution when operating on slopes.

• Never operate the electric snow shovel without proper guards and other safety devices in place and in proper working order.

• Never direct the discharge toward people or areas where property damage can occur. Keep children, pets and other bystanders away from the work area.

• Do not overload the machine capacity by attempting to clear snow at too fast a rate.

• Look behind and use care when backing up with the electric snow shovel.

• Make sure the 2 W LED light is operational when using the electric snow shovel at night or under conditions of poor visibility. Always check your footing during operation and keep a firm hold on the handles. Walk, never run, with the unit.

Clearing a Clogged Rotor Housing
Hand contact with the rotating rotor blades inside the rotor housing is the most common cause of injury associated with electric snow shovels. Never use your hands to clear a clogged rotor housing.
To clear the rotor housing:

• Shut the motor off and disconnect the unit from the power supply.
• Wait 10 seconds to be sure the rotor blades have come to a complete stop.
• Always use a clean-out tool, not your hands, to free the rotating blades.

Maintenance + Storage

• Check all fasteners at frequent intervals for proper tightness to ensure that the equipment is in safe working condition.
• Always refer to the operator’s manual for important details, such as how to properly store your electric snow shovel for an extended period of time.
• Maintain or replace safety and instruction labels as needed.
• Run the machine a few minutes after throwing snow to prevent the rotor blades from freezing.

Double-Insulated Appliances
In a double-insulated appliance, two systems of insulation are provided instead of grounding. No grounding means is provided on a double-insulated appliance, nor should a means for grounding be added to the appliance. Servicing a double- insulated appliance requires extreme care and knowledge of the system, and should be performed only by qualified service personnel at an authorized Snow Joe® + Sun Joe ® dealer. Replacement parts for a double- insulated appliance must be identical to the parts they replace. A double- insulated appliance is marked with the words “Double Insulation” or “Double Insulated.” The symbol (square within a square) may also be marked on the appliance.
DOUBLE-INSULATED: GROUNDING NOT REQUIRED. WHEN SERVICING, USE ONLY IDENTICAL REPLACEMENT PARTS.
This electric snow shovel is double-insulated, eliminating the need for a separate grounding system. Use only identical replacement parts. Read the instructions before servicing double-insulated appliances. Use this snow shovel only as described in this manual.

Electrical Safety

1. Ground fault circuit interrupter (GFCI) protection should be provided on the circuit(s) or outlet(s) to be used for this electric snow shovel. Receptacles are available having
   built-in GFCI protection and may be used for this measure of safety.

2. To prevent electric shock, use only with an extension cord suitable for outdoor use, such as SW-A, SOW-A, STW-A, STOW-A, SJW-A, SJOW-A, SJTW-A, or SJTOW-A.

Before use, check that the extension cord is in good condition. When using an extension cord, make sure to use one heavy enough to carry the current your product will draw. An undersized cord will cause a drop in line  voltage resulting in loss of power and overheating.

WARNING
Electric shock may cause SEVERE INJURY or DEATH. Heed these warnings:

• Do not allow any part of the electric snow shovel to make contact with water while it is in operation. If the appliance becomes wet while turned off, wipe dry before starting.
• Use only a UL-, CSA- or ETL-rated extension cord for outdoor, all-weather use.
• Do not use an extension cord over 100 ft (30 m).
• Do not touch the appliance or its plug with wet hands or while standing in water. Wearing rubber boots offers some protection.

EXTENSION CORD CHART

3. To reduce the risk of electric shock, this appliance has a polarized plug (i.e. one blade is wider than the other). Use this appliance only with a polarized UL-, CSA-, or ETL-listed extension cord recommended for outdoor, all-weather use. The appliance plug will fit into a polarized extension cord only one way. If the appliance plug does not fit fully into the extension cord, reverse the plug. If the plug still does not fit, obtain a correct polarized extension cord. A polarized extension cord will require the use of a
polarized wall outlet. The extension cord plug will fit into the polarized wall outlet only one way. If the plug does not fit fully into the wall outlet, reverse the plug. If the plug
still does not fit, contact a qualified electrician to install the proper wall outlet. Do not modify the appliance plug, extension cord receptacle, or extension cord plug in any
way.
4. To prevent the appliance cord from disconnecting from the extension cord during operation, make a knot with the two cords as shown in Table 1.
Table 1. Method of Securing Extension Cord
5. Do not abuse the cord. Never pull the snow shovel by the cord or yank the cord to disconnect it from the receptacle. Keep the cord away from heat, oil, and sharp edges.

Safety Symbols

The following table depicts and describes safety symbols that may appear on this product. Read, understand and follow all instructions on the machine before attempting to assemble and operate.

instructions in the user manual(s) before attempting to assemble and operate.
| SAFETY ALERT – Indicates a precaution, a warning or a danger.
| Wear hearing protection. Wear eye protection. Wear breathing protection.
| Keep the flexible power supply cord away from the cutting blades.
| Wear safety gloves during use to protect hands.
| Keep bystanders and children a safe distance (at least 11 yd/10 m) away from the work area.
| Always keep the power cable away from heat sources, oils or sharp edges. Immediately remove plug from the mains if the cable is damaged, frayed or entangled.
| Double Insulation.
| WARNING! Electrical shock hazard.
| WARNING! Do not expose the unit to rain or wet conditions. Keep dry.
| WARNING! Do not expose the unit to rain or wet conditions. Keep dry.
| DANGER! Cutting/dismemberment hazard – Keep hands away from the rotating auger. Do not use hands to unclog rotor housing. Stop motor before removing debris.
**| Wear safety footwear at all times to provide protection against objects that may accidentally fall on feet.
| CAUTION! Beware of stones and other foreign objects that could be thrown from the appliance.
| WARNING!** Turn the machine OFF and disconnect it from the power supply before inspecting, cleaning, changing accessories or conducting any other maintenance task.
| The rotating part will continuously run for several seconds after you turn off the machine.

Know Your Electric Snow Shovel
Read the owner’s manual and safety instructions carefully before operating the electric snow shovel. Compare the illustration below to the electric snow shovel in order to familiarize yourself with the location of the various controls and adjustments. Save this manual for future reference.

1. Safety lock button
2. Trigger switch
3. Adjustable handle
4. Handle knob
5. Joint-fixing knob and bolt
6. 2 W LED light
7. 2-blade paddle auger| 8. Scraper blade
9. Motor housing
10. Lower tube
11. Upper tube
12. Appliance cord
13. Extension cord hook
14. Upper handle
---|---

Technical Data

Rated Voltage ……………………………………………….. 120V ~ 60 Hz
Motor …………………………………………………………………… 10-amp
No Load Speed …………………………………………………. 2,500 rpm
Rotor ………………………………………………… 2-blade paddle auger
Clearing Width ……………………………………………… 11 in. (28 cm)
Depth of Snow Cut ……………………………….. 6 in. (15 cm)
Throw Distance Max ………………………………………….. 20 ft (6 m)
LED Light ……………………………………………………………….. 2 watt
Net weight ………………………………………………… 13.6 lbs (6.2 kg)

Unpacking

Carton Contents

• Electric snow shovel
• Joint-fixing knob and bolt
• Adjustable handle and knob
• Manual

1. Carefully remove the electric snow shovel and check to see that all of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or damage occurred during shipping. If you find damaged or missing parts, DO NOT return the unit to the store.
   Please call the Snow Joe ® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

NOTE: Do not discard the shipping carton and packaging material until you are ready to use your new electric snow shovel. The packaging is made of recyclable materials.
Properly dispose of these materials in accordance with local regulations.
IMPORTANT! The equipment and packaging material are not toys. Do not let children play with plastic bags, foils or small parts. These items can be swallowed and pose a suffocation risk!

Assembly

Connecting the Upper + Lower Tubes
1. Fit the upper and lower tubes together and tighten the joint-fixing knob (Fig. 1).

Positioning the Adjustable Handle

1. Move and rotate the adjustable handle to a comfortable working position (Fig. 2).
2. Tighten the handle knob (Fig. 2).

Operation

IMPORTANT: This electric snow shovel is intended for outdoor, residential use only. Do not use this appliance indoors or for commercial or industrial purposes.
Connecting to a Power Source
To reduce the risk of electric shock, this appliance has a polarized plug (i.e. one blade is wider than the other; see Fig. 3).

Use this appliance only with a polarized UL-, CSA- or ETLlisted extension cord recommended for outdoor, all-weather use.
The appliance plug will fit into a polarized extension cord only one way. If the appliance plug does not fit fully into the extension cord, reverse the plug. If the plug still does not fit, obtain a correct polarized extension cord. A polarized extension cord will require the use of a polarized wall outlet.
The extension cord plug will fit into the polarized wall outlet only one way. If the plug does not fit fully into the wall outlet, reverse the plug. If the plug still does not fit, contact a qualified electrician to install the proper wall outlet. Do not modify the appliance plug, extension cord receptacle or extension cord plug in any way.
IMPORTANT: Check the extension cord frequently during use for holes or cracks in the insulation. Do not use a damaged cord. Do not run the cord through standing  water or wet grass.
Use only an extension cord recommended for outdoor use.

Securing the Extension Cord

1. Make a loop with the extension cord (Fig. 4).
   

2. Insert the loop through the opening in the back of the upper handle and secure the loop onto the extension cord hook (Fig. 5).
   

3. Connect the extension cord to the appliance cord.
   NOTE: Securing the extension cord in this way helps to prevent you from accidentally disconnecting the extension cord from the appliance during operation.

4. Plug the extension cord into a wall outlet.

5. Keep the area to be cleared free of stones, toys or other foreign objects that the rotor blades might pick up and throw. Such items could be covered by snow and are easy
   to overlook, so be sure to conduct a thorough inspection of the area before beginning work.

Starting + Stopping

1. To start the electric snow shovel, push and hold the safety lock button on the top of the handle grip with your thumb and then squeeze the trigger switch with your fingers.
   Once the machine powers on, you can release the safety lock button and proceed with operation (Fig. 6).

2. To stop the electric snow shovel, release the trigger switch (Fig. 6).

Operating Tips

• Start the electric snow shovel and tilt it forward until the scraper blade at the base of the unit contacts the ground. Push the shovel forward at a comfortable rate, yet slow
  enough to clear the path completely. The clearing width of the snow shovel and the depth of snowfall should dictate your forward speed.

• Direct the snow discharge to the right or to the left by holding the electric snow shovel at a slight angle.

• To remove snow most efficiently, throw the snow downwind and slightly overlap each swath.

• If you need to clear snow from a crushed rock or gravel surface, push down on the handle to clear the scraper of any loose material that the rotor blades could throw.

• This electric snow shovel cuts a path 11 in. (28 cm) wide and up to 6 in. (15 cm) deep in one pass.

• When clearing deeper drifts, hold the electric snow shovel by the upper and lower handles and use a swinging or sweeping motion. Remove up to 6 in. (15 cm) of snow with each pass and repeat as many times as needed.

• Keep the cord clear of obstructions, sharp objects and the rotating auger. Do not pull sharply on the cord or abuse it in any manner. Frequently inspect the cord for signs of damage. If damage is found, replace the cord immediately.

• This electric snow shovel is equipped with a 2 W LED light to faciliate clearing at night and under conditions of poor visibility (Fig. 7). When you start the machine, the LED light will automatically power on and illuminate the path in front of you. When you stop the machine, the LED light will automatically power off.
  

• Disconnect the extension cord after using the electric snow shovel. Hang the extension cord with the shovel so it will not be misplaced or damaged.

Maintenance

To order genuine replacement parts or accessories for the Snow Joe® 324E electric snow shovel, please visit snowjoe.com or contact the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

WARNING! Disconnect the extension cord before performing any maintenance task.
If the extension cord is plugged into the appliance, someone could accidentally turn on the unit while you are performing maintenance on it, which could result in serious personal injury
Replacing the Auger
WARNING! Disconnect the power supply to the electric snow shovel before beginning work.

1. Use a wrench to remove the bolt and the washer on the right side of the housing (Fig. 8).
   

2. Using a Phillips head screwdriver, disassemble the left side cover by removing the seven (7) screws (Fig. 9).
   

3. Remove the tensioner. Unscrew the three (3) screws securing the big pulley plate, then remove the plate and pulley assembly (Fig. 10).
   

4. Remove the old paddle auger from the housing (Fig. 11).
   

5. To install the new paddle auger, place the washer (A) back onto the bolt (removed in step 1) and insert the bolt so that it protrudes slightly into the housing of the unit. Thread the nut and then the other washer (B) onto the bolt. Fit the new auger onto the end of bolt and tighten the bolt (Fig. 12).
   

6. Reinstall the big pulley plate (Fig. 10) and align it with the other end of the auger. After fitting the auger into position, secure the big pulley plate with the three (3) screws
   (Fig. 13).
   NOTE: The housing will flex to allow for installation of the new paddle auger.
   

7. Place the tensioner back into position. Rotate the auger to ensure that the belt and auger move freely, then reinstall the cover by securing it with the seven (7) screws (Figs. 14 & 15).
   

Replacing the Belt
WARNING! Disconnect the power from the electric snow shovel before performing these tasks.

1. Disassemble the left side cover by removing the seven (7) screws (Fig. 9).
2. Remove the tensioner (Fig. 16).
3. Unscrew the three (3) screws from the big pulley plate and the four (4) screws from the small pulley plate (Fig.16).
4. Replace the worn belt with a new belt.
5. Screw the big and small pulley plates back into position, then reinstall the tensioner.
6. Place the left side cover back into position and refasten the seven (7) screws.

Replacing the Scraper Blade
WARNING! Disconnect the power from the electric snow shovel before performing this task.

1. Position the auger so that you can gain access to the three (3) Phillips head screws that secure the scraper blade to the base of the unit.

2. Using a long Phillips head screwdriver, remove the three (3) screws and the old scraper blade (Fig. 17).
   

3. Install the new scraper blade and fasten it securely to the snow shovel with the three (3) screws.

Lubricating the Electric Snow Shovel
This electric snow shovel does NOT need lubrication. All bearings are lubricated at the factory for the life of the product.

Storage

1. 1Examine the electric snow shovel thoroughly for worn, loose or damaged parts. Should you need to repair or replace a part, contact an authorized Snow Joe® + Sun Joe® dealer or call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563) for assistance.

2. Examine the extension cord thoroughly for signs of excess wear or damage. If it is worn or damaged, replace it immediately.

3. Disconnect the extension cord from the electric snow shovel before storing.

4. Store the cord with the electric snow shovel indoors in a clean, dry and locked location out of the reach of children and animals.
   NOTE: Devices for retaining extension cords are commercially available, should you wish to purchase one.

5. For added protection against snow, ice, sun damage, rain, dust, tree sap and birds, cover your electric snow shovel with the Snow Joe® Universal Fit Snow Shovel Cover (Model SJCVR-13). To order this cover online, visit snowjoe.com or, to order by phone, call 1-866-SNOWJOE (1-866-766-9563).

Service + Support
If your Snow Joe® 324E electric snow shovel requires service or maintenance, please call the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

Model + Serial Numbers
When contacting the company, reordering parts or arranging service from an authorized dealer, you will need to provide the model and serial numbers, which can be found on the decal located on the housing of the unit. Copy these numbers into the space provided below.

Optional Accessories

WARNING! ALWAYS use only authorized Snow Joe® + Sun Joe® replacement parts and accessories. NEVER use replacement parts or accessories that are not intended for use with this electric snow shovel. Contact Snow Joe® + Sun Joe® if you are unsure whether it is safe to use a particular replacement part or accessory with your electric snow shovel. The use of any other attachment or accessory can be dangerous and could cause injury or mechanical damage.

NOTE: Accessories are subject to change without any obligation on the part of Snow Joe® + Sun Joe®. Accessories can be ordered online at snowjoe.com or via phone by contacting the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

SNOW JOE® + SUN JOE® CUSTOMER PROMISE

ABOVE ALL ELSE , Snow Joe, LLC (“Snow Joe”) is dedicated to you, our customer. We strive to make your experience as pleasant as possible. Unfortunately, there are times when a Snow Joe®, Sun Joe®, or Aqua Joe® product (“Product”) does not work or breaks under normal operating conditions. We think it’s important that you know what you can expect from us. That’s why we have a Limited Warranty (“Warranty”) for our Products.

OUR WARRANTY:
Snow Joe warrants new, genuine, powered and non-powered Products to be free from defects in material or workmanship when used for ordinary household use for a period of two years from the date of purchase by the original, end-user purchaser when purchased from Snow Joe or from one of Snow Joe’s authorized sellers with proof of  purchase. Because Snow Joe is unable to control the quality of its Products sold by unauthorized sellers, unless otherwise prohibited by law, this Warranty does not cover Products purchased from unauthorized sellers. If your Product does not work or there’s an issue with a specific part that is covered by the terms of this Warranty, Snow Joe will elect to either (1) send you a free replacement part, (2) replace the Product with a new or comparable product at no charge, or (3) repair the Product. How cool is that!

This Warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
PRODUCT REGISTRATION:
Snow Joe strongly encourages you to register your Product. You can register online at snowjoe.com/register, or by printing and mailing in a registration card available online from our website, or calling our Customer Service Department at 1-866-SNOWJOE (1-866-766-9563), or by e-mailing us at help@snowjoe.com. Failure to register your Product will not diminish your warranty rights. However, registering your Product will allow Snow Joe to better serve you with any of your customer service needs.

WHO CAN SEEK LIMITED WARRANTY COVERAGE:
This Warranty is extended by Snow Joe to the original purchaser and original owner of the Product.
WHAT IS NOT COVERED?
This Warranty does not apply if the Product has been used commercially or for non-household or rental applications. This Warranty also does not apply if the Product was purchased from an unauthorized seller. This Warranty also does not cover cosmetic changes that do not affect performance. Wearing parts like belts, augers, chains and tines are not covered under this Warranty, and can be purchased at snowjoe.com or by calling 1-866-SNOWJOE (1-866-766-9563).

References

• Snow Joe: America's #1 Leader In Cordless Equipment, Pressure Washers & Snow Throwers
• Register Your Product | Product Registration For Your Snow Joe®, Sun Joe®, Aqua Joe®
• Cordless + Electric Snow, Lawn and Garden Outdoor Tools | Snow Joe® | Sun Joe® | Aqua Joe®

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