Praetorian Guard WIFIIBK Wi-fi Doorbell with Keypad Installation Guide
- June 6, 2024
- Praetorian Guard
Table of Contents
IP Intercom with Integrated WiFi
Praetorian Guard
ALWAYS TEST THE UNIT ON-SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES
STILL, HAVING TROUBLE?
Find all of our support options such as Web Chat, Full Manuals, Customer
Helpline, and more on our website:
WWW.AESGLOBALUS.COM
Install Preparation
Mount the antenna as high as possible and away from obstructions such as
vehicles, shrubs and trees to maximize signal strength. Do NOT mount the
antenna at ground level.
Relay Connections
Site Wiring
LIGHTNING PRONE AREAS MUST USE SURGE PROTECTION FOR POWER SUPPLY!
Power
SITE SURVEY (WiFi)
| I have some WiFi signal at the gate with my phone! If not, STOP. Use
LAN/CAT5 cable!
---|---
| My WiFi Internet Security is WPA, WPA2, WPA3 or better.
| I have at least 1.5Mbps UPLOAD speed. If not, STOP!
The Praetorian Guard is specially designed to transmit the video and audio stream using on average 400 KBit/sec (peaking to 1Mbps). This loosely translates to requiring a minimum of 1.5Mbps UPLOAD speed on the network that the intercom is connected to. The higher the upload speed the better quality of the image up to approx. 4Mbps.
POWER CABLE
KEEP THE POWER SUPPLY AS CLOSE AS POSSIBLE.
TIP: Most technical calls received are due to installers using CAT5 or an
alarm cable to power the unit.
NEITHER are rated to carry enough power! ( 1.2amp peak )
Please use the following table:
Up to 2 meters ( 6 feet ) – Use a minimum of 0.5mm ( 18 gauge )
Up to 4 meters ( 12 feet ) – Use a minimum of 0.75mm 22 ( 16 gauge )
Up to 8 meters ( 24 feet ) – Use a minimum of 1.0mm 2 ( 14 gauge )
Power Consumption: Standby = 96mA /Calling Out = 500mA
| This product MUST be EARTHED in the following states in order to qualify
for the manufacturer’s warranty FL, LA, MS, AR, OK, MO, AL, IL, KY, TN, IN,
KS, SC, GA, IA, TX, OH, NC, NE, MD, WV, VA, DE
---|---
| We recommend sealing all entry holes for the prevention of insects that can
cause issues with a risk of shorting out components.
To maintain the IP55 rating please follow the sealing instructions included.
(also available online)
Install Preparation
MAX DISTANCE 100m (320ft)
This can be extended by using an ethernet cable extender (purchased
separately)
Relay Connections
LIGHTNING PRONE AREAS MUST USE SURGE PROTECTION FOR POWER SUPPLY!
Site Wiring
SITE SURVEY (LAN)
| My cable run does not exceed 100m (320ft) in total distance. If it does,
STOP!
---|---
| I have at least 1.5Mbps UPLOAD speed. If not, STOP!
The Praetorian Guard is specially designed to transmit the video and audio
stream using on average 400 KBit/sec (peaking to 1Mbps). This loosely
translates to requiring a minimum of 1.5Mbps UPLOAD speed on the network that
the intercom is connected to. The higher the upload speed the better quality
of the image up to approx. 4Mbps.
POWER CABLE
KEEP THE POWER SUPPLY AS CLOSE AS POSSIBLE.
TIP: Most technical calls received are due to installers using CAT5 or an
alarm cable to power the unit.
NEITHER are rated to carry enough power! ( 1.2amp peak )
Please use the following table:
Up to 2 meters ( 6 feet ) – Use a minimum of 0.5mm( 18 gauge )
Up to 4 meters ( 12 feet ) – Use a minimum of 0.75mm 2 ( 16 gauge )
Up to 8 meters ( 24 feet ) – Use a minimum 1.0mm 2 ( 14 gauge )
Power Consumption: Standby = 96mA Calling Out = 500mA
EARTHING & INGRESS
| This product MUST be EARTHED in the following states in order to qualify for
the manufacturer’s warranty FL, LA, MS, AR, OK, MO, AL, IL, KY, TN, IN, KS,
SC, GA, IA, TX, OH, NC, NE, MD, WV, VA, DE
---|---
| We recommend sealing all entry holes for the prevention of insects that can
cause issues with the risk of shorting out components.
To maintain the IP55 rating please follow the sealing instructions included.
(also available online)
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VIDEOS | HOW-TO GUIDES | MANUALS | QUICK START GUIDES
- ALWAYS TEST THE UNIT ON-SITE BEFORE INSTALLATION TO AVOID RESTOCKING FEES *
Download the programming/user app. ‘Praetorian Guard’
Note: Slight differences will be seen between the Android and iOS app versions, any major differences will be highlighted in the screenshots below.
If you can see live video and hear audio, the intercom has successfully
connected to the network. f for some reason this does not work, ensure the LAN
cable is connected correctly or that you have entered the correct WiFi
password.
Time Sync
Add Keypad Code *Keypad Models Only
Test Keypad Code
Answering on Android Additional Apple Settings
TIP: If there is no voice from the speaker at the gate, check the iPhone microphone permissions in Settings > Privacy / Microphone
TIP: Make sure the ringer switch is ON and the volume is turned up.
TIP: If you don’t get notifications then check the banner style in Settings >
Notifications and select Praetorian Guard.
Answering on iOS (Apple)
Note: Various versions of IOS and Android OS will have different
notification acceptance techniques. Please refer to online support for your
device if needed.
TIP: Depending on your sign-in settings you may need to unlock your phone at
this stage.
Adding Additional APP Users: Create User Account
Adding Additional APP Users: Add Intercom to New Device
INTERCOM MAINTENANCE
Bug ingress is a common issue in unit failures. Ensure that all components are
sealed accordingly and check occasionally. (Do not open the panel in the
rain/snow unless correctly equipped to keep the internals dry. Ensure the unit
is securely closed after maintenance) If you have an AB, AS, ABK, ASK call
point it will have silver edges which are marine grade stainless steel so in
normal weather conditions should not rust however it can dull or discolor over
time. This can be polished with a suitable stainless-steel cleaner and cloth.
ENVIRONMENTAL INFORMATION
** The equipment that you bought has required the extraction and use of
natural resources for its production. It may contain hazardous substances for
the environment. In order to avoid the dissemination of those substances in
our environment and to diminish the pressure on natural resources, we
encourage you to use the appropriate take-back systems. Those systems will
reuse or recycle most of the materials of your end-of-life equipment. The
crossed-bin symbol marked in your device invites you to use those systems. If
you need more information on the collection, reuse, and recycling systems,
please contact your local or regional waste administration. You can also
contact AES Global Ltd for more information on the environmental performances
of our products.
WARRANTY**
Please note, by installing this product, you are accepting the following
warranty terms:
- The manufacturer’s warranty is a “return to base” 2-year warranty from the date of manufacture. This means that any suspected defective components or items are returned to the manufacturer’s agent for investigation and diagnosis and returned at the cost of the customer.
- The warranty does not cover, nor is the manufacturer or agent responsible for any of the following whatsoever: Storm damage, lightning or surge damage, flooding, accidental damage, vandalism or deliberate damage, un-explained corrosion or unusually harsh environments, failure of telephone networks, future un-interoperability between the product and network providers which cause malfunction due to changes implemented by the phone providers after manufacturing of the product, or that which is outside of the control of the manufacturer (e.g. 2G, 3G switch off, removal or inability to obtain VOLTE service), and damage due to not proper installation.
- The manufacturer in no way accepts liability for any of the following incurred due to a product defect: Cost of attending site, inconveniences, labor rates, time lost, loss to or damage to property, security breaches, late payment clauses or breaches of any contracts between the installer and the client.
- This is a professional install product only. The product is a component of an overall system. Therefore, it is the responsibility of the installer to certify the safety and compliance of the overall finished system. As soon as this product is fixed to another item, or connected to another third-party device, then the product has been modified, and compliance with local regulations in the country of install is strictly the responsibility of the installer.
- Re-stocking fees may apply to items returned that are found to be non-defective. Complete units will also attract a re-stocking fee if returned for credit, regardless if a defect is discovered or not. Re-stocking fees may vary depending on the condition of the item being returned, and whether it can be determined as in brand new condition. The warranty terms do not entitle customers to an automatic full refund. For more details on returns procedures and re-stocking fees, contact the agent.
- Items with physical signs of surge damage are not covered by warranty. Items with visible signs of surge damage will only be covered by warranty if photographic evidence is provided from the site, showing surge protection has been installed. Full warranty terms and conditions are available upon request to AES Technical Department.
TROUBLESHOOTING
| Symptoms caused | Problem/error | Solution |
|---|
App showing offline status, video image shows ‘fetching, long lag on calls,
intermittently showing online/offline. delayed push notifications.| Wi-Fi too
weak at the gate| Increase the height of the antenna if possible. install a
Wi-Fi booster either inside the house near the front of the property, or a
loft or eaves mounted external Wi-Fi booster, or install a CATS cable from the
intercom to the router.
Delayed push notifications. video lag, voice problems. freezing. relays not
opening the gate.| Wrong power cable (too thin) installed from 24v adaptor to
the intercom, or power adaptor too far from the intercom.| Change the power
cable to specifications shown within this manual.
Lagging video or audio. delayed notifications. status showing intermittently
online/offline. no or random operation of push notifications.| Too many
devices on a home network| Turn off as many other devices as possible, reboot
the router and then try again. If the unit works, it proves to the customer
that their router needs to be upgraded to handle the demand.
Intercom works well sometimes and not well other times. The Wi-Fi signal
strength on the app Wi-Fi screen can sometimes be strong and other times is
weak.| Several Wi-Fi networks using the same SSID| The intercom is jumping
between networks depending on traffic and other devices connected to the same
node. It is advisable to change the SSID name of the Wi-Fi network closest to
the intercom to something individual.
Offline status. Will not connect to the network| Incorrect Wi-Fi password
entered during setup| Try the process again. Check the same Wi-Fi password
works on your phone (forget the network and re-connect using the same
password).
Can randomly display status “id already in use”| Additional user-added
incorrectly.| When an additional user was being added, the process was done
incorrectly. Additional users MUST be added by the admin device first, with
separate usernames created for each. The new usernames and passwords must be
used by the new devices as shown in this manual to log on to the intercom.
App shows online when the phone is in the same network but offline when the
phone on 3G/4G or on a remote Wi-Fi network. App works fine
remotely to view gates but push notifications are not working at all.|
Commercial firewall| This will be a job for the IT provider for the business.
A port will need opened to allow P2P and PUSH
notification traffic to pass through the firewall. Recommended unassigned
ports which your network administrator can open are 6806, 6809, and 9123,
9124.
The app shows online status locally and when the phone is remote, but push
notifications may be delayed, or video lag. or showing ‘fetching” on a video
screen.| Insufficient upload speed| This will need to be discussed with the
ISP / broadband provider.
Intercom is online and working even through the application, but I am
receiving no notifications even for calls! I have checked my Wi-
Fi/Ethernet and the intercom meets minimum requirements| Incorrect time.|
Cycle to the settings menu and navigate to the clock settings and press ‘sync
phone time” to sync the current time from the cellphone. This should only ever
need done once as the time is pulled from the server.
I think my intercom is not functioning correctly.| Potential conflict of
interest/firmware/software bug.| This is not something that happens frequently
and can only happen if a new firmware was pushed to the unit. Seldom instances
can however occur resulting in a soft
reboot needing done. Cycle to the settings menu and navigate to the power
icon. pressing this will initiate a soft reboot. This soft reboot will remove
any open communications or potential non-functioning features to be re-
enabled.
Note: For legal reasons, telephone support by AES Global is for
registered and qualified product installers only. Home owners and end-users
should contact their installer for direct product technical support.
Reset / Default Unit
Press & Hold for 10 seconds
Note: Performing this process will remove all current programming
including saved users & access codes.
If you are experiencing problems with not receiving notifications, the system
may need defaulted to factory settings. This will clear any programmed data
such as keypad codes and Prox ID’s and will also clear any users and default
the ADMIN password. Most importantly it will also clear all authentication
tokens that have been issued from the server allowing new devices connected to
now receive PUSH notifications from the system.
This product is not a complete product until fully installed. It is therefore
considered a component part of an overall system. The installer is responsible
to check that the end installation complies with local regulatory
requirements. This equipment forms part of a “fixed installation”.
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat, Full Manuals, Customer
Helpline and more on our website:
WWW.AESGLOBALUS.COM +1
631-565-7288
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat, Full Manuals, Customer
Helpline and more on our website: WWW.AESGLOBALUS.COM
+1
631-565-7288
FCC Statement
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment. This
device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
RF Exposure Warning Statements:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment shall be installed and operated with
minimum distance 20cm between the radiator & body.
Operation of this device is restricted to indoor use only. (W52 band)