stripe M2 Mobile Reader for Chip Contactless and Swipe User Manual
- June 6, 2024
- STRIPE
Table of Contents
Stripe Reader M2
Mobile reader for chip, contactless and swipe
Supported SDKs: iOS and android
www.stripe.com/terminal
Package Contents
| Device | X1 |
|---|---|
| USB-A to USB-C cable | X1 |
LED Status Indicators
Reader Overview
Set Up Instructions
STEP 1
Connect the charging cable to the reader and charge it for two hours before
initial use. Please use the charging cable provided in the reader box.
STEP 2
Step 2: Power on the reader and enable Bluetooth on your phone or tablet.
Connect the reader to your phone or tablet using your point of sale app, not
device settings.
** For contactless tap, please ensure the card or mobile device is placed
within 4cm of the contactless tap logo. For magswipe and card insert payments,
please ensure the card is orientated correctly as shown.
Charging Status
| Full charge
---|---
| 75% charge
| 50% charge
| 25% charge
| Charging
Cautions & Important Notes
- Ensure the device is fully charged before use.
- Please ensure magstripe/ EMV chip of the card is facing the right direction when swiping or inserting card.
- The NFC card should be tapped within 4 cm range on top of the reader mark.
- Don’t drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint or insert foreign object into the device. Doing any of which will damage the device and void the Warranty.
- Don’t immerse the device into water and place near washbasins or any wet locations. Don’t spill food or liquid on the devices. Don’t attempt to dry the device with external heat sources, such as microwave or hair dryer. Don’t use any corrosive solvent or water to clean the device. Recommend using dry cloth to clean the surface only.
- Don’t use any sharp tools to point the internal components, connectors or contacts, doing which may lead to device malfunction and void the Warranty simultaneously.
Product Specifcations
Communication Interface| • EMV chip card reader (ISO 7816 compliant class A,
B, C card)
• Magnetic stripe card reader triple track (track 1, 2 & 3)
• NFC Card Reader (EMV contactless, ISO 14443A/B)
• Over-the-air rmware update
• Over-the-air key update
---|---
Functions| Bluetooth® 4.0, USB
Power & Battery| Lithium polymer rechargeable battery 520mAh, 3.7V
Charging| Via USB-C
Swipe Speed| 15cm/sec – 100cm/sec
LED Indicator| Connecting with POS terminal – First LED ashing
Ready for NFC Reading – First LED on
Success Reading – 4 LEDs on in consecutive order
Transaction Completed – One “BEEP” sound
Errors – Two “BEEP”sound
Power o – All LEDs o
Key Management| DUKPT, MK/SK
Encryption Algorithm| TDES, AES
Support Operating System| Android 5.0 or above
iOS 6.0 or above
Product Size| 73.5 x 67 x 19.5 mm / 2.89 x 2.63 x 0.76 inch (approx.)
Product Weight| 85g /2.99oz (approx.)
Operating Temperature| 0°C – 45°C (32°F – 113°F)
Operating Humidity| Max 95%
Storage Temperature| -20°C – 55°C (-4°F – 131°F)
Storage Humidity| Max 95%
Troubleshooting
| Problems | Recommendations |
|---|---|
| Device cannot be paired |
• Please press the power on button to restart your device.
• Please check if you can find the device’s “Serial Number” (Shown on the back
of device) in the “Scanned Device List” of your smartphone or tablet.
Device lost the connection with your smartphone or tablet when the device is
auto-off| • Please press the power on button to turn on the device again. The
device will automatically connect with your smartphone or tablet again.
• The device may be at lower battery level, please use the USB cable to
recharge it, then retry.
• Please ensure the device or smartphone/tablet is within the reception range.
Device does not work with your phone or tablet| • Please ensure the Bluetooth®
function of your smartphone or tablet is turned on.
• Please check the version of your operating system is supported for this
device’s operation.
Device cannot read your card successfully| • Please press the power on button
to turn on the device again. The device will automatically connect with your
smartphone or tablet again.
• The device may be at lower battery level, please use the USB cable to
recharge it, then retry.
• Please ensure the device or smartphone/tablet is within the reception range.
Swiping or inserting card
• Please check if the device has power when operating and ensure devices are
connected.
• Please check if the application instructs to swipe, insert or tap card.
• Please ensure that there is no obstacle in the card slots.
• Please check if the magstripe or chip of the card is facing the right
direction when swiping or inserting card.
• Please ensure that your phone/ tablet is a supported model for this device’s
operation.
• Please swipe or insert card with a more constant speed. Tap Card
• Please check if your card supports NFC payment.
• Please ensure if your card is placed within 4 cm range on top of the NFC
marking.
• Please take out your NFC payment card from wallet or purse for payment to
avoid any interference.
Device has no response| • Please use a paper clip to press the reset button at
the bottom for reboot.
Warranty
- Any damage or defects caused by a failure to follow the instruction which relate to this device or as the result of an accident, abuse, misuse, isapplication, product modifcation, improper voltage or current, acts of God, shipping damages or loss, or damage caused by service performed by anyone other than our company are expressly excluded from the warranty stated below.
- Please contact the dealer for any warranty or customer support services. Any repair of the device by yourself will void the Warranty.
FCC Caution Statements:
FCC Supplier’s Declaration of Conformity:
FCC ID: 2A2ES–STRM2
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation.
Stripe, Inc., 510 Townsend Street, San Francisco, CA 94103, USA Internet contact: info@stripe.com
Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit diferent from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Stripe, Inc., 510 Townsend Street, San Francisco, CA 94103, USA
Internet contact: info@stripe.com
©2021 Stripe, Inc., All rights reserved. iOS is the trademark of Apple Inc.
Android™ is a trademark of Google Inc. The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks
by Stripe, Inc., is under license. Other trademarks and trade names are those
of their respective owners. All details are subject to change without prior
notice.
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