DISPLAYS2GO DGODWMNT55 55 Inch Outdoor Wall Mounted Non-Touch Digital Signage User Manual

User Manual
V21.01

Model: DGODWMNT55
Description: 55″ Outdoor Wall Mounted Non-Touch Digital Signage

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Operating Instructions for Digital Signage

Note: Before using the product, please read the instructions carefully!
Do not attempt to disassemble this product. If the product does not work properly, please call our Customer Service Department at 1-844-221-3393.

Features

1. Embedded with Android 7.1 smart operating system and unique UI design, bringing you a more convenient operation and better visual experience.
2. Support USB mouse and keyboard, realizing easy manipulation like a computer. Using a mouse for setup is recommended.
3. Built-in Wi-Fi module, high capacity memory, and high capacity cache make it smoother to watch 1080P HD movies and play big games.
4. High-quality LCD screen as the display, no flicker, low radiation, greatly reducing eye fatigue, eye protection, high brightness, high contrast, and wide viewing angle, ultra-fast response time greatly reduces ghosting of fast-moving images.
5. Progressive image processing and industry-leading motion compensation technology improve the flickering and blurring in the edges of the motion pictures.
6. Dynamic contrast technology can significantly improve the clarity and contrast of various screens.
7. Multi-channel USB interfaces, supporting HD media streaming.

Safety Warnings and Precautions

Thank you for purchasing the high-performance multi-functional LED backlight Digital Signage from Displays2Go. We have considered the factors to ensure personal safety in product design and have tested rigorously at the factory. However, improper installation and use may result in electric shock and fire. In order to safely use, maximize the performance of the unit and extend the life of the product, please read and follow all instructions carefully before using the product. Keep the instructions for future reference.

We strongly recommend using a surge protector, or a power strip with an internal circuit breaker to prevent damages to the digital signage.

Symbol Legends:
Warning: May cause personal injury or death
The operation is prohibited
Caution: May cause damage or property loss

If any of the following occurs:

• Power outage or unstable voltage.
• Abnormal sound or smell from the unit.
• AC power cord is damaged.
• Digital Signage is damaged due to drop, knock or impact.
• Any liquid or foreign matters fall into the enclosure.

Turn off the Digital Signage immediately, pull out the plug from the power outlet, and ask the authorized personnel for maintenance timely.

If coal-gas or other flammable gas leaks, do not pull out the plug of the LCD Digital Signage or other electrical appliances, instead, turn off the gas valve immediately, and open the doors and windows quickly.

WARNING

• Do not use a power supply other than AC 110V, 60Hz.

• Cut off the power supply before connecting or disconnecting any cables.

• Do not place the Digital Signage in any unstable positions, or else it may be damaged or cause a fire.

• Do not place the Digital Signage in the positions such as:
  1. The environment is subject to direct strong sunlight, moisture, extreme temperature, or too much dust,
  2. The environment with flammable or explosive materials,
  3. The environment with flammable or corrosive gases,

• Do not use damaged or inappropriate power outlets, and ensure that the plugs and outlets contact properly.

• Do not let dust or metal deposits adhere to the plugs and outlets.

• Do not damage the power cords:
  1. Do not modify the power cords,
  2. Do not place heavy objects on the power cords,
  3. Keep the power cords away from the heat source,
  4. Do not pull the cord to remove the plug.

• Do not connect too many plugs to one outlet in parallel, or else it may cause fire due to excessive power consumption.

• Do not approach the Digital Signage with an open flame (e.g. a lighted candle), or else it may cause electric shock or fire.

• Do not put any sharp objects, metal, or liquid into the vents or let them touch the signal terminals to avoid short circuits, product damage, and electric shock.

• The openings in the enclosure are designed for ventilation and cooling, to ensure long-time reliable running of components inside the enclosure and prevent overheating. Do not block the openings when placing the unit.

Do not touch the plugs with wet fingers, or else it will cause electric shock.

Do not use the Digital Signage in stormy weather, especially when there is lightning, instead, please disconnect the power and antenna plugs to avoid a lightning strike.

Do not disassemble the Digital Signage without permission, or else it may cause electric shock or fire.
Please ask a qualified technician for repair.

CAUTION

• Do not let children climb onto the Digital Signage.
• Keep the small parts away from children to prevent them from swallowing.
• If the Digital Signage won’t be used for a long time, please turn it off and pull out the power plug.
• To adjust the position of the Digital Signage, please disconnect all power cords and move slowly to avoid tip over.
• Do not scratch or knock the LCD with a hard object, or twist and squeeze the LCD.
• Do not turn on the unit immediately when it is moved from a place with low temperature to high temperature, or else it will cause condensation and malfunction.
• Before cleaning the Digital Signage, please pull out the power plug, wipe with a soft cloth, do not\ use industrial chemicals, prevent foreign matters from entering the machine. Improper cleaning (such as cleaning solution, water) may damage the product, erase the printed information, and even cause damage to the components if fluid flows in, resulting in machine failure.
• If the unit displays the same screen for a long time or the moving picture has fixed text or icon, it will leave ghosting on the screen and won’t disappear when the unit is turned off, it is normal and isn’t covered by the warranty.
• The power of the Digital Signage can be cut off by pulling out the plug.
• If the LCD screen ruptures and the liquid splashes on the skin, please rinse for 15 minutes with clean water immediately, and consult your doctor.
• To carry the Digital Signage with hands, please grab and hold the edges, do not apply pressure on the panel.
• Use the Digital Signage properly: Use in proper lighting conditions, insufficient lighting, or long time watching will impair your eyesight.
• Unplug the device to disconnect from power.
• Insert the plug into the outlet properly, or else it may cause sparks and fire.
• The technical specifications printed herein and on the packaging are subject to change without prior notice. The Manual may be slightly different from the actual operation, and the latter is applicable.

Assembly and Connection

Packing List

Screw Kit
M10*100 Expansion Screws (4) 6mm Hex Wrench| 1

NOTE: DRILL IS REQUIRED FOR ASSEMBLY. TWO PEOPLE ARE REQUIRED TO LIFT AND HANG SIGNAGE.
NOTE: Contact Displays2Go if you have questions about the operation, debugging, and connection of the unit, if the unit doesn’t work normally, please cut off the power immediately and consult the dealer. The unit is a class-A product, which may cause radio interference in the living environment. In this case, please take feasible measures, and use the power plug as the disconnection device.

Interfaces

1. Power Socket
2. USB Port
3. USB Port
4. RJ45 Port(Ethernet)
5. HDMI Port

NOTE: Please pull out the power plug before installing or disassembling the unit!

Steps for Unpacking

1. Open the top cover as shown in Fig. 2.
2. Carefully lift out the unit as shown in Fig. 3.
3. Carefully lift out the unit as shown in Fig. 3 and place it on the shipping box (to avoid scratching) (Fig. 4).

TO MOUNT WALL BRACKET

1. Remove the bracket and fix it on the wall:
   a. Remove the two screws, as shown in Figure 1.
   b. Remove the bracket, as shown in Figure 2. c. Pay attention to the front and back sides while installing brackets: (Bracket should lay flush to the wall, with raised portion facing out)
   c. Fix the bracket on a load-bearing wall. Then, drill 4 holes at the desired position with a 14mm drill bit, as shown in Figure 5.
   d. Fix the bracket on the wall with M10 expansion bolts, as shown in Figure 6.

2. Landscape Installation:
   a. Two people are required to lift the device and hang it on the bracket. Move the machine carefully and\make sure the device has been hung before letting go (Fig. 7).
   b. Re-lock the two screws just removed from the bracket in Step 1a. (Fig. 8) to prevent the machine from shaking. c. Make sure the device has been hung on the bracket tightly and that the two screws have been locked, as shown in Figure 9.
   d. After the device is installed, gently shake the device to confirm whether the machine has been fixed tightly (Fig.10)

3. For vertical installation:
   a. Remove these two brackets with a 6mm hex wrench, as shown in Figure 12. b. Rotate these two brackets and re-lock them on the device, as shown in Figure

4. c. Two people are required to lift the device and hang it on the bracket. Move the machine carefully and make sure the device has been hung before letting go (Fig. 15).
   d. Re-lock the two screws just removed from the bracket in step 1a. (Fig. 16) to prevent the machine from shaking. d. Make sure the device has been hung on the bracket tightly and whether the two screws have been locked, as shown in Figure 17.
   e. After the device is installed, gently shake the device to confirm whether the machine has been fixed tightly (Fig.18).

Remote Control

Installing batteries for the remote control:

Remove the battery cover and insert two AAA batteries (1.5V). Ensure that the battery polarity matches the “+”/“-” marks in the battery compartment of the remote control.

Precautions for using the remote control:

• Aim the remote control at the receiver window. Do not place any object between the remote control and the receiver window to avoid interference with the normal operation.
• Keep the remote control away from violent vibration. In addition, do not set or place the remote control in direct sunlight, or else the remote control may be deformed by heat.
• The remote control may be invalid when the receiver window of the unit is in direct sunlight or strong lighting, in this case, please adjust the angle of the lighting or the unit or approach the receiver window to use it.
• The distance of remote control will be shortened if the battery voltage is insufficient, in this case, please replace with new batteries, if the remote control won’t be used for a long time or the batteries are run out, please take out the batteries to avoid corrosion due to battery leakage, which will damage the remote control.
• Do not use batteries of different types or mix new batteries with old ones. Always replace the batteries in pairs.
• Do not put the batteries in fire, or charge or disassemble them, or charge, short circuit, disassemble, heat, or burn used batteries. Please dispose of waste batteries in accordance with local environmental regulations.
  Do not expose the batteries in overheated environments such as sunlight and fire.

Description of remote control buttons:

Button

|

Function

---|---
| Power switch
| To show the Source menu
| Mute
| Turn up the volume
| Turn down the volume

OK

| Confirm selection

▲

| To move the cursor up

▼

| To move the cursor down

◄

| To move the cursor left

►

| To move the cursor right
| Switching options
| Home button
| Go back to the parent menu

MENU

| To show the main menu

SETUP

| To set up OSD menu

Note: Press the SETUP button in the main interface to call out the OSD menu. After exiting the playback mode by pressing the STOP button, the playback will start according to the schedule next time.
Remark: The real appearance of the remote control may be different from the picture, please refer to the actual product.

Description of Basic Operation

Power on/Standby

Insert the power plug into the outlet. Then the Digital Signage will be turned on.
In the power-on state, enter “System Assistant” and press the “ ” button on the remote control, and the Digital Signage enters the standby state.

About Launch Desktop

Description of Desktop Icons

Icon

|

Function

---|---
| Main applications

| Back
| Home page
| Background applications
| Sound –
| Sound +
| Status bar hidden

Description of Wallpaper Switch

We suggest using a mouse to change the wallpaper.
Connect a mouse with the digital panel through the USB port, then follow the steps below:

1. Click “Setting”
2. At the setting menu, click “Display”
3. At the Display setting menu, click “Gallery”, or “Wallpaper”
4. Then select an image you would like to set up as background.
5. Confirm the selection by clicking “Set wallpaper”.

File Manager

1. Click the Main Apps button “ ” on the Home page to enter the “APPS” menu interface (Fig. 2),
2. Click the “Explorer” icon in the “APPS” menu interface (Fig. 2) and enter the “Explorer” menu (Fig. 3),
3. Click options in the “Explorer” menu to read the files from different devices.

Local Settings

1. Click the Main Apps button “ ” on the Home page to enter the “APPS” menu interface (Fig. 1)
2. Click the “Settings” icon in the “APPS” menu interface (Fig. 2) and enter the “Wi-Fi” menu (Fig. 3),
3. Click options in the “Wi-Fi” menu and set up different options.

Description of Settings Interface (shown on the right)

Status of Menu Bar

1. Click “▽” in the menu to hide the status bar(Fig. 1).

DiViEx APP Introduction

System requirements:

Step 1: Before using this application, make sure your machine meets or exceeds the following system requirements:

How to upload media files:

Step 2: Make a new directory named “MediaFolder” in the root directory in U disk.

Open “MediaFolder”, create 3 subfolders, and change their names to “Images”, “Videos”, “Music”.
Copy the media file to be displayed, image to “Images”, video to “Videos”, Music to “Music”

Format requirement:

Step 3: Plug the USB drive into the device and click the DiViEx App to open it.

Step 4:When the screen shows “Copy finished” after “USB Disk:”.

Setting:

Step 1: Select the time you would like each picture to be on the screen by dragging the bar to the desired time. Select how you would like the images to display. Select the desired transition effect between pictures.

• Auto Boot
  If enabled, the application will autoboot when the android system boot

• Auto Play
  If enabled, the application will show all resources including images、videos

• Choose Picture display mode
  “Adapt”,”Center”,”Reshaped by the original size”,”Set Image center adaptation display”

• Set Picture switch mode
  During the image conversion process, there are 10 animations: “Normal”,” Depth”, “Zoom”, “Cuban”, “ForegroundToBackground”, “Flip3D”, “FilpHorizontal”, “RotateDown”, “Accordion, Stack”.

Edit picture:

This function shows all pictures, you can edit all pictures, and remove it.

• Edit picture
  There are four corners and four borders to crop the picture, you can drag it

• Filter
  Set different filters for the picture, we support the following filter: AUTO_FIX, BLACK_WHITE, BRIGHTNESS, CONTRAST, CROSS_PROCESS, DOCUMENTARY, DUE_TONE, FILL_LIGHT, FISH_EYE, FLIP_HORIZONTAL, FILP_VERTICAL, GRAIN, GRAY_SCALE, LOMISH, NEGATIVE, POSTERIZE, ROTATE, SATURATE, SEPIA, SHARPEN, TEMPERATURE, TINT, VIGNETTE.

• Rese
  Restore the original image

• Download “ ”
  It will create a new picture when you click the download button

• Image deletion
  Click ”  ****” to delete unwanted pictures

Music:

List all music files in the Playlist library

• Add music to playing list music from Playlist library, you can click the right arrow, music title will show the number of playlist music.
• To remove background music from the playlist, click the left arrow in the playlist

Factory Reset:

1. Get into Settings, then click “Backup & reset” (Fig. 1)
2. Click “Factory data reset” (Fig. 2)
3. Choose “Erase SD card”, then click “RESET DEVICE” to get the unit to Factory Reset (Fig. 3)

Screen Rotate:

1. Click the Main Apps button “  ” on the Home page to enter the “APPS” menu interface (Fig. 1)
2. Click “System aide” into Fig. 2
3. Choose the degree you would like to Rotate the screen, then click “Confirm”, after the restart, the screen will be rotated (Fig. 3)

Choose System Language:

1. Get into Settings, then click “Language & input” (Fig. 1)
2. Click “Languages”, then click “Add a language” (Fig. 3)
3. You can add the required system language (Fig. 4)
4. Drag the system language you just added up to the front(Fig. 5)

Technical Specifications

|

ITEM

|

SPECIFICATION

---|---|---
Panel| LCD size| 55”
Light source| LED backlight
Resolution| 19201080 (pixels)
Brightness (Typ.)/(min)| 2000cd/m2 (Typ.)
Contrast (Typ.)| 1200:1 (Typ.)
Response (ms)| 10ms (Typ.)
Pixel pitch| 0.21(H) mm 0.63 (V) mm
Refresh rate| 60Hz
Viewing angle| 178° (H)/178° (V)
Color saturation| 72%
Viewable area| 1210(H) mm * 680(V) mm
Chromatics| 16.7M
Power supply| Voltage| 100V~240V, 50-60Hz
Power Consumption| ≤330W

Environment

| Operating temperature (°C)| -10 ~ 50
Storage temperature (°C)| -20 ~ 60
Storage humidity| 10~60% RH Non-condensing
Operating humidity| 20~80% RH Non-condensing
Maximum operating time (hrs/day)| 18 hours
Functions| Operating system| Android 7.1
Processor| RK3288, quad-core
RAM| 2G
ROM| 16G
Decoding resolution| 1080P UHD compatible
Playback mode| Support loop, inter-cut, timer, shim, etc.
Touch support| NA
AVI, MPEG4, WMV, MKV|
Supported Photo Files| JPG, JPEG, BMP, PNG, GIF
Audio output, supported files| Left and right audio channel, MP3
RTC (real-time clock)| Yes
Schedule power on/off| Yes
System update| USB compatible
App installation| Support download and installation
I/O interfaces| TF| N/A
Ethernet (RJ45)| 1
HDMI| 1
VGA| N/A
Headset| N/A
USB| 2
SIM| N/A
Structure| Net weight| 55kg
Gross weight| 66kg
Unit dimensions (WDH)| 1290153779mm
Package dimensions (WDH)| ≈1410270900mm
Shell material| Aluminum profile/sheet metal
Shell color| Black
Language| OSD| English/Simplified Chinese

Troubleshooting the Digital Signs – DGODWMNT55

Issue| Probable Cause|

Solutions

• No picture or sound| Unit not plugged into a wall outlet
The power cord is not properly connected to the terminal on the back of the unit.
Unit not powered on
Wall outlet not working| □ Check that the unit is plugged into a wall outlet.
□ Confirm that the power cord is connected to the terminal on the back of the unit.
□ Turn the on/off toggle switch located on the back of the unit, lower center, to the “on” position.
□ Unplug the unit, wait 20 seconds, plug the unit back into the outlet and try again.
□ Make sure that the outlet is working by plugging in a different electrical device.
If all of the above have been checked and the issue is not resolved, contact a customer service representative.
• No sound (but the picture is working)| Volume not adjusted on the remote control.
Content/Video does not have sound.
Content format is not compatible.
Speakers do not work.| □ Adjust the volume using the remote control
□ Confirm content is one of the following compatible formats: AVI, MPEG4, WMV, MKV, Flv, MP3, MP4, MOV.
□ If the unit is connected to Wi-Fi, go to YouTube and play video that has sound
□ Unplug the unit, wait 20 seconds, plug the unit back into the outlet and try again.
□ Try playing the content on a different device (smartphone, computer, or tablet)
**If all of the above have been checked and the issue is not resolved, contact a customer service representative.
• No picture (but sound is working)| Content file damaged.
Content format is not compatible.
Screen damaged or defective.| □ Confirm content is one of the following compatible formats: AVI, MPEG4, WMV,
□ MKV, Flv, MP3, MP4, MOV.
□ Try playing the content on a different device (smartphone, computer, or tablet)
□ Unplug the unit, wait 20 seconds, plug the unit back into the outlet and try again.
****If all of the above have been checked and the issue is not resolved, contact a customer service representative.
• Remote control not working| Batteries are not inserted properly.
** Batteries are dead.
Standing too close or too far from the unit.| □ Check that battery is inserted properly with positive and negative orientation.
□ Insert new batteries.
□ Stand within 1 foot of the front of the unit and point the remote directly at the sensor (green dot)
If all of the above have been checked and the issue is not resolved, contact a customer service representative.
• No Wi-Fi signal| Wi-Fi is not turned on in product settings.
Wi-Fi is not connected to a network
Low or no signal from the router
The antenna is missing or not pointed upward.
Damaged PC board| □ Check that Wi-Fi is turned on in settings

• Click the settings icon from the
Android home screen.
• Click “Wi-Fi”.
• Click the on/off icon in the upper right-hand corner to turn on Wi-Fi.

• “On” will appear on the upper left-hand side.
• Then select your Wi-Fi network
□ Confirm that the antenna is in place and pointed upward.
□ Check that other devices are receiving the signal.
• If other devices are not receiving the Wi-Fi signal, please contact your internet service provider.
□ Unplug or reset the router and wait for 20 seconds. Restart the router and check.
If all of the above have been checked and the issue is not resolved, contact a customer service representative.

• Parts Missing or Damaged| Parts missed during manufacturing. (No charge for replacements
Parts lost or damaged by the customer. (There is a charge for replacements)| **Contact a customer service representative.
• Having problems with installing software or getting content to play| Did you purchase the DisplayIt!Xpress software from Displays2go
Did the customer purchase or downloaded another 3rd party software onto the product?| □ If you purchased DisplayIt!Xpress software from Displays2go or from Best Wave directly, please contact Best Wave at support@bestwave.com or (480)368-8900 ext. 2
□ If you purchased or downloaded another 3rd party software onto the product, please contact the 3rd party software company’s customer support for assistance.
• Cannot upload content| Content format is not compatible.
Content files are too large.
Port being used is defective
** The app is used to play content is defective.
Android board is defective.| Confirm content is one of the following compatible formats: AVI, MPEG4, WMV, MKV, Flv, MP3, MP4, MOV.
Confirm file size is less than available space.
If all of the above have been checked and the issue is not resolved, contact a customer service representative.
• Issues using pre-installed apps| Mistake in storing content to NAND Flash (shown on pg. 11)
App is defective
Android board is defective.| SlideShow App steps Explorer > Select USB > Select Multi > highlight files > Editor > Select Copy > Home > NAND > MediaFolder >Images> Editor > Paste
• Open SlideShow app and select desired trasitions, slide time and looping > Play
MX Player steps > Follow same steps as SlideShow App > MediaFolder > Video > Editor > Paste.
• Open MX Player and select video to play.
• Loop video: While the video is playing, click on the video and there should be 3 dots in the top right corner. Click on the 3 dots > play > check desired Loop option
If all of the above have been checked and the issue is not resolved, contact a customer service representative.

Cleaning and Maintenance

1. Avoid strong vibration or impact on the product.
2. Keep the product dry to avoid possible damage by moisture.
3. Don’t place the product under direct sunlight which may shorten the service life of the screen.
4. Clean screen and product by using a glass cleaner.
5. If the product will not be used for a long time, pull out the power cord to prevent the internal short circuit or other potential dangers.

Names and Contents of Toxic and Hazardous Substances or Elements in the

Product

*: Circuit board assembly includes PCB and the electronic elements thereof,
Packaging materials include packaging box, styrofoam, etc.,
Other accessories include an instruction manual.
О: the content of the toxic and hazardous substances or elements in the part is lower than the limit specified in GB/T 26572-2011 standard.
×: the content of the toxic and hazardous substances or elements in the part is higher than the limit specified in GB/T 26572-2011 standard.
The table shows that the machine contains harmful substances inside. The data is provided by material suppliers and verified by the company according to the material type. Some materials contain harmful substances that can’t be replaced in the present technology. We are dedicated to improving this.
The EFUP of the product is ten years. The pollution control label is shown on the right.
The EFUP is valid only when the user operates in the normal conditions specified in the manual herein.

Waste Electrical and Electronic Products Recycling and Disposal Regulations
To protect the earth, if you do not need this product or its service life expires, please abide by your local Waste Electrical and Electronic Products Recycling and Disposal Regulations or send it to qualified local manufacturers for recycling.

This Manual is for reference only and is subject to change without prior notice.

FCC STATEMENT:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator & your body.

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