HiHi Connect 2 Apps on Google Play User Guide
- June 6, 2024
- HiHi
Table of Contents
HiHi Connect 2 Apps on Google Play
Getting started
This section contains the essential information for downloading and getting
started with the HiHi Connect 2 app
Downloading the app
On Android devices, download the app from Google Play Store.
On iOS devices, download the app from the App Store.
Signing In
When you first launch the application, you will be prompted with a series of
screens.
-
You will now be prompted to sign-in using your unique username and password.
NOTE: Your username and password are auto generated by your supplier. There is a link on the screen called “What are my credentials” which will guide you to locate your login details. -
You can press the picture of the eye to show your password whilst you type this in.
-
Click the ‘Sign In’ button.
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Each of the following prompts will require you to select ‘Yes’ to enable HiHi Connect 2 to work on your mobile.
These prompts are for:
Access to your microphone
Access to your camera
To send you notifications -
Once you have confirmed each of the prompts, you will then be taken to the Contacts tab of the app.
Navigation menu bar
This section contains an overview about each option on the Navigation Bar
Search
Search for a specific user
Recents
View recent and missed calls
Contacts
View your company, shared or phone contacts
Keypad
Make calls by entering in a phone number
Voicemail
Access your voicemail inbox
Settings
There are a range of settings available on your HiHi Connect 2, ensuring that
you can manage some of your call options via the app. Some of these settings
are listed below in more detail.
Connectivity
Pull Call from HiHi deskphone
Allows you to move an ongoing call from your HiHi desk phone to your mobile
device, so you can continue the call in another location.
Wifi Only (Android Only)
Toggle this setting to prevent mobile data costs by only allowing HiHi Connect
2 to be used via a Wifi connection.
Quick Settings
Do Not Disturb
You can put your app into Do Not Disturb mode if your company policy allows.
This can also be set from other screens in the app by selecting the moon icon
at the top.
When placing your app into Do Not Disturb, your HiHi desk phone will also be
set to this mode.
Always Use Video
Where a company policy allows, you can choose to always use a video call when
the other party has video-enabled.
Hide Caller ID
When calling externally you can withhold your number
and depending on the phone system configuration, the number will either show
as private or your default main company number.
Call Settings
Call Forwarding
If you need to forward your calls to another number, you can activate this via
HiHi Connect 2. Simply input the number you would like calls to be forwarded
to and choose one of the below options to set the service up:
Busy For when you are on a call
Away No answer forward
Offline When you can’t be reached
Always
Misc
Licenses
Shows the software licenses utilised by the application.
Logout
You can easily log out of the HiHi Connect 2 app within Settings.
Once logged out, your business calls will stop coming through to your mobile
until you log back in.
Contacts
This section contains information about the Contacts tab within HiHi Connect
2.
Contact List
You can view your favourite contacts, company contacts, shared or phone
contacts from the tabs. A handy scrolling a-z index is displayed on the right
to allow you to quickly lookup your contact via their initials.
Contact Card
The contact card displays information about a contact such as mobile number,
email address and direct number. You can click the email address which will
launch the email client on your device. The contact card also allows you to
set the contact as a favourite and also view your call history with them.
Availability
This section contains information about the presence status of contacts within
HiHi Connect 2.
HiHi Connect 2 allows you to see the availability of your contacts who have
set a status icon. As their availability changes, the colour of the status
icon will change, letting you know if someone is able to take a call or not.
Icons What it means
Audio and Video Calls
This section contains information about audio and video calls on HiHi Connect
2.
Keypad Tab
The Keypad tab is one of the options available to make audio and video calls.
This tab displays both a dial pad and a text field. When you enter numbers
they will appear in the field above. If you enter the incorrect number, you
can delete the number using the small icon to the right of the green phone
icon.
You can use the text field to paste in a number that you may have copied from
elsewhere on your mobile. Just hold down the flashing curser and you can paste
the number in.
Via the Contact Card
Select a contact from the Contacts tab to open their contact card. From the
contact card, choose the number you wish to select to make the call.
Via the Recents Tab
Open the Recents tab and you will see all your recent incoming, outgoing and
missed calls. If you wish to call a contact shown in this list, select the
name or number and their contact card will appear at the bottom. Then select
the number you wish to call them on.
Answering Calls
This section contains information about answering calls on HiHi Connect 2.
You will be able to either accept or decline an incoming call when using your
HiHi Connect 2 app.
In-Call Actions
When on a call, you can perform the following actions:
Missed Calls
If you miss a call, a push notification will be received on your device,
unless turned off in your settings. When you click the notification, the
Recents tab will open and you will be able to see the name or number of the
missed caller.
Missed calls are shown by opening the Recent tab in the navigation menu.
Transferring a Call
When on a call, you can transfer the call to a contact within your phonebook
or to a new number. To transfer a call, click the transfer icon.
You will then be shown two options; Consult First or Transfer Directly. If you
choose Consult First, you will be able to talk to the recipient you are
transferring the call to, before the call is transferred across.
Once you have selected your option, you can search for the contact within your
Contact list, or enter a new number via the Keypad (Other) tab. You can then
transfer the call directly or consult with the recipient first before
releasing the call, which will then disconnect you from the conversation.
Multiple Active Call Handling
You will need to have the Call Waiting feature enabled on your account to use
this.
If you have two or more active calls, you can easily switch between them by
pressing the All Calls icon to the bottom-left of the screen.
When selected, all active calls will be shown. Your current active call is
shown with a green dot icon against it, with all other active calls on hold,
shown with a red dot icon.
When you select another call, the current active call will be placed on hold
until it becomes active again.