ReTrak ETVRPRO Utopia 360 Elite Edition Virtual Reality Headset User Manual

: June 6, 2024
: ReTrak

Table of Contents

GETTING STARTED
HEALTH & SAFETY
VR BLUETOOTH CONTROLLER
Troubleshooting
Warranty
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

ReTrak ETVRPRO Utopia 360 Elite Edition Virtual Reality Headset User Manual

GETTING STARTED

Interpupillary Adjustment Wheel
Focal Adjustment Wheel
Device Holder (Top

Strap Adjustment
Action Button (Bottom)
Device Holder (Bottom)

See quick start guide for list of recommended apps.
Download and open the app. If the app does not default into split screen VR mode, go to the app settings to turn this on. It should look like the image below:
Open the VR headset cover and insert your device into the retractable cradle. Remove the phone case for best fit. If cushion tabs interfere with volume or power buttons, slide them to either side to avoid interference.
If using with headphones or a charge cable (not included), plug these in before closing the cover.
Put on the headset and adjust the straps for comfort
Some glasses may not fit or be uncomfortable. If this occurs, it is recommended to use contacts.
Use the wheel on the top of the headset to adjust the interpupillary distance. Adjust the lenses to fit the distance between the eyes for maximum field of view.
Use the focal adjustment wheels to adjust the focus for each individual eye.
For apps requiring the use of the device’s camera, remove the front cover of the headset to expose the camera.
Take a 10-15 minute break every 30 minutes.

For Model ETVRPROH

Attach halo to unit by sliding it into the slot. It should click into place.
Headphones can be inserted into each side of the headset. They can be adjusted in and out for best fit. They can also be removed for when they are not wanted.
Pull out the 3.5 mm audio cable and insert the connector into the phone’s headphone jack. Close the cover.
Put on the headset. You can adjust the halo using the knob on the back of the head. Pull the knob out and rotate clockwise or counterclockwise for best fit. Push the knob back in to lock it.
Volume control buttons on the bottom of the headset can be used to play/pause or raise/lower the volume.

HEALTH & SAFETY

General Precautions:

Consult your doctor before using the headset if you are pregnant, elderly, have pre-existing binocular vision abnormalities or psychiatric disorders, or suffer from a heart condition or other serious medical condition.
A comfortable virtual reality experience requires an unimpaired sense of motion and balance. Do not use the headset when you are: Tired; need sleep; under the influence of alcohol or drugs; hung-over; have digestive problems; under emotional stress or anxiety; or when suffering from cold, flu, headaches, migraines, or earaches, as this can increase your susceptibility to adverse symptoms.
Use only in a safe environment. The immersive virtual reality experience distracts you from and completely blocks your view of your actual surroundings. Always be aware of your surroundings before use and while using the headset. Use caution to avoid injury.
Use of the headset may cause loss of balance.
Never wear the headset in situations that require attention, such as walking, bicycling, or driving.
Do not use the headset while in a moving vehicle such as a car, bus, or train, as this can increase your susceptibility to adverse symptoms.
Take at least a 10 to 15 minute break every 30 minutes, even if you don’t think you need it. Each person is different, so take more frequent and longer breaks if you feel discomfort. You should decide what works best for you.
Headset should not be used by children without adult supervision.

Seizures

If you have ever had, or currently have, symptoms of epilepsy such as severe dizziness, blackouts, seizures or loss of awareness, see a doctor before using this product. The content viewed through the headset may include flashing images and repetitive sequences, which could cause seizures, even in those who have never experienced seizures in the past.
Immediately stop playing and consult a doctor if you experience any of these symptoms. Parents should watch for or ask their children about symptoms. Children and teenagers are more likely than adults to experience these seizures.

VR BLUETOOTH CONTROLLER

Note: Not all apps are designed for use with Bluetooth controllers.

Visit www.myretrak.com/vr for a list of recommended apps.

Remove cover from bottom of controller and insert two AAA batteries (not included).
Hold down the power button for 2 seconds to turn on the controller. Repeat to turn off.
For the first time, it should start blinking. This means it is ready to pair with a device. Scan for Bluetooth devices from your device and choose “Utopia Elite”. The LED will stop blinking once paired.

Key Description

Note: To connect the remote to a new device, the old device should be out of range or the Bluetooth should be turned off on the device. Restart the remote and the remote will go into pairing mode after 5 seconds.

Android Instructions:

There are 4 different modes to choose from. Game, Key, Game + Mouse, and Key + Mouse. Game or Key Mode is selected and Mouse Mode can be turned on or off. Use the Mouse button to toggle Mouse Mode on and off.

Key Mode

A – Volume Down
B – Shutter Button
X – Volume Up
Y – Menu
ESC – Back

Game Mode

Controls dependent on App

Key + Mouse Mode (Vertical/One Handed)

360° Joystick – Mouse Movement
Select – Mouse Click
B – Mouse Click
Clicker – Mouse Click

Key + Mouse Mode (Horizontal/Two Handed)

360° Joystick – Mouse Movement
ESC – Back
Select – Mouse Click
A – Volume Down
B – Mouse Click
X – Volume Up
Y – Mouse Click

Apple iOS Instructions:

There are 2 different modes to choose from for iOS, Game Mode and Key Mode. Use the slider to toggle between Game and Key Modes. Mouse Mode does not work with iOS.

Key Mode

A – Volume Down
B – Mute
X – Volume Up
Clicker – Play/Pause
Select – Play/Pause

Game Mode

Controls dependent on App

This controller works with apps designed with iCade style controls. In the Apple App Store, search “iCade” to find compatible apps.

Troubleshooting

If controller is not responding, remove batteries and reinsert batteries. Then power on. If it is still not responding, replace batteries.
If controller fails to change modes, restart controller and try again.
Low batteries can cause the directional pad to lose sensitivity or malfunction. Replace batteries if this occurs.
If the controller cannot be found while pairing, turn Bluetooth off and back on. Restarting your device and the controller may help.
For additional help, contact our Customer Service at 1-877-499-6072. Visit our website at www.myretrak.com or email us at support@myretrak.com. If problems persist, please do not attempt to repair unit; see warranty for factory service.

Warranty

Emerge Technologies, Inc. Limited Warranty Statement complete information regarding Emerge’s warranties is listed below.

EMERGE TECHNOLOGIES, INC. (“Emerge”) warrants to the original end user customer of its products specified below that its products are free from Material Defects as defined herein. Subject to the conditions and limitations set forth below, Emerge will, at its option, either repair or replace any part of its products that prove materially defective by reason of improper workmanship or materials. Material Defects are herein defined as non-cosmetic defects in a product’s materials and workmanship which cause a malfunction in the product during proper use. Repaired parts or replacement products will be provided by Emerge on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. If Emerge is unable to repair or replace the product, Emerge will, at its option, refund or credit the current value of the product at the time the warranty claim is made or substitute an equivalent product.

Exceptions to Warranty

Notwithstanding any other provision contained herein, this limited warranty does not cover any damage to a product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, or modification. This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as secondhand or has been resold contrary to the US export regulations. This limited warranty covers only repair, replacement, refund or credit for materially defective products that are manufactured by Emerge, as provided above. Emerge is not liable for, and does not cover under warranty, any loss of data or any costs associated with determining the source of system problems or removing, servicing or installing Emerge products. This warranty excludes third party software, connected equipment or stored data. In the event of a claim, Emerge’s sole obligation shall be replacement of the hardware; under no circumstances will Emerge be liable in any way for damages, including any lost profits, lost savings or other incidental or consequential damages arising out of the use of, or inability to use, such product.

Duration of Warranty:

The duration of the warranty is indicated on the product packaging. Certain Emerge products specify a warranty of either one year from the time of purchase or a “Lifetime Warranty.” The Lifetime Warranty lasts during the serviceable life of the product, which is the period during which all product components are available.

Product Repair or Replacement:

If you believe that your product meets the criteria for warranty replacement, please contact Emerge Technologies at:

877-499-6072
support@myretrak.com
955 Freeport Pkwy., Suite 100, Coppell, TX 75019
(Please be prepared to provide proof of purchase.)

This limited warranty applies only to the original end user customer of the product for so long as the original end user customer owns the product. This limited warranty is nontransferable.

THIS LIMITED WARRANTY IS GIVEN IN LIEU OF ALL OTHERS INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND EXCLUDES ALL INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR SPECIAL DAMAGES.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific legal rights that may vary from state to state.