Cloud Mobile Stratus C5 Elite 4G LTE GSM Dual Sim Smart Phone User Manual: Precautions, Emergency Call Instructions & Guide

The Cloud Mobile Stratus C5 Elite 4G LTE GSM Dual Sim Smart Phone User Manual provides comprehensive instructions and guidelines for using the device. The manual includes precautions to ensure safe usage, emergency call instructions, and a guide to the different parts and buttons of the phone. It also covers topics such as inserting and removing SIM cards, navigating the home screen and quick notification panel, adjusting settings, making and receiving calls, sending messages, using the software keyboard, connecting to a computer, accessing the internet, using Bluetooth, and taking photos with the camera. Troubleshooting tips are also provided to help users resolve any issues they may encounter. This user manual is an essential resource for anyone who wants to get the most out of their Cloud Mobile Stratus C5 phone and use it safely and effectively.

CLOUD MOBILE C5 Stratus Elite 4G LTE GSM Dual Sim Smart Phone User Manual

CLOUD MOBILE C5 Stratus Elite 4G LTE GSM Dual Sim Smart Phone User Manual

PRECAUTIONS

On the Road
Using a device while driving is illegal in many countries.
Please refrain from using your mobile while driving.
Near Sensitive Electronics or Medical Equipment
Don’t use your device near sensitive electronic equipment -particularly medical devices such as pacemakers – as it could cause them to malfunction. It can also interfere with the operation of fire detectors and other automatic- control equipment.
While Flying
Your device can cause interference with aircraft equipment. So it’s essential you follow airline regulations. And if airline personnel ask you to switch off your device or disable its wireless functions, please do as they say.
At a Gas Station
Don’t use your device at gas stations. In fact, it’s always best to switch off whenever you’re near fuels, chemicals or explosives.
Making Repairs
Never take your device apart. Please leave that to the professionals. Unauthorized repairs could break the terms of your warranty. Don’t use your device if the antenna is damaged, as it could cause injury.
Around Children
Keep your mobile out of children’s reach. It should never be used as a toy as this is hazardous.

Near Explosives
Turn off your device in or near areas where explosive materials are used. Always obey local laws and turn off your device when requested.
Emergency Calls
To make an emergency call your device must be turned on and in an area where there’s network coverage. Dial the national emergency number and press “Send”. Explain exactly where you are and don’t hang up until help has arrived.
Working Temperature
The working temperature for the device is between O and 40 degrees Celsius. Please don’t use the device outside the range. Using the device under too high or too low a temperature might cause problems.At a very high volume, prolonged listening to a mobile device can damage your hearing.

PARTS AND BUTTONS OF THE DEVICE

1. Earphone Jack
2. Micro-USB Connector
3. Light Distance sensor
4. Receiver
5. Front Camera
6. Touchscreen
7. Microphone
8. Volume Button
9. Power Button
10. Rear Camera
11. Flash
12. Speaker

TOUCH BUTTONS

• The back button moves back one step to the previous menu/page.
• The home button returns immediately to the main screen
• The recently opened clear button displays a menu of recently opened applications.

（This interface adds a “CLEAR ALL” button) Swipe up on the home screen to open the application list

INSERTING/REMOVING SIM CARDS

Installing the Nano-SIM card
Insert your fingernail into the slot at the bottom left of the back cover, and Sliding nails across bottom of back cover to lift in off. Before installing the SIM card, please open the SIM card cover as shown below. This phone has a hot plug function and does not require a shutdown.

HOME SCREEN

The home screen will look similar to the picture below. To switch between screens, simply slide your finger left or right across the display. The home screen contains shortcuts to your most-used applications and widgets. The status bar displays system information, such as current time, wireless connectivity and battery charge status.

QUICK NOTIFICATION PANEL

When you receive a notification you can quickly view it by following the below instructions. Slide your finger from the top of the screen down to the center to access the Notification Panel to see your notifications.

Drag the notification menu down to display the second fast access menu, the menu will look similar to the below image.

Through this menu, it is possible to modify the functions such as brightness, auto-rotation, Wi-Fi, Bluetooth and more

SETTINGS MENU

The settings menu allows you to adjust cell phone System Configuration

To Change Settings
Touch the “Settings” menu icon on the Application menu. The Settings menu will open. Touch a category title to view further options.

1. Network & Internet

2. Wi-Fi – Connect to/disconnect from wireless networks, view connection status.

3. Mobile network – Insert SIM card and switch data. network(2G/3G/4G)

4. Data usage – Enable/disable mobile data, view current usage, set mobile data limit.
   (note: this function is available only on devices supplied with 3G card functionality.)

5. Hotspot & tethering – Including USB tethering, Bluetooth tethering and Wi-Fi hotspot.

6. Connected devices

7. Bluetooth – Connect or disconnect Bluetooth devices.

8. USB – Insert the USB line to use this menu.

9. Apps & notifications

10. Notifications – Adjust different notification settings.

11. App info – A list of all apps downloaded and running.

12. App permissions – View app permissions.

13. Battery – View the status of your battery and make adjustments to power consumption.

14. Display – Adjust display settings.

15. Sound – Adjust the different audio settings such as ringtones.

16. Storage – View your phone’s internal and external storage settings.

17. Privacy – Change privacy settings

18. location – ‘Change approximate location detection, improve search results, GPS satellites.

19. Security – Adjust phone’s security settings;

20. Accounts – Add or remove accounts such as your Google Account.

21.   DuraSpeed – “ON” / “OFF”

22. System

23. Language & input – add to the dictionary, edit on-screen keyboard settings, vocal search, etc.

24. Date & time – Set date, time zone, time, clock format etc.

25. Backup – Backup and restore data, perform factory reset, etc.

26. Reset options – reset all perferences.

27. About Phone – Displays information about your phone

INSERTING/REMOVING SIM CARDS

1. When phone is powered off insert a SIM card by removing the SIM cover as illustrated above, insert your finger in the indent located near the charging port and unclip the SIM cover, then insert the SIM card. Please take note of the direction of insertion following the diagram on the phone’s SIM port.
2. After inserting a SIM card, turn on the phone and wait a few minutes for your phone to display Network information.

Inserting TF Card :
NB: Please ensure when inserting an SD card your phone is
powered “OFF”

1. Insert the TF card into the TF card slot located under the SIM card cover as explained in the Inserting/Removing SIM card section. Gently push TF card into slot until it clicksinto place.
2. A prompt will be seen on the screen saying “Preparing SD card”. Removing TF Card:
3. Close all applications and documents which have been opened from the TF card.
4. Select “Settings” and find “Storage” then click “Unmount SD card”.
5.  A prompt will be seen on the screen saying “SD card safe to remove”.
6. Gently press the TF card to remove and pull out the TF card.

MAKING AND RECEIVING CALLS

Once your SIM cards are installed turn on your phone and wait a few minutes for your phone to find a network. Then select the Call ic on. Here you can dial a number or select a contact from your stored contacts list to call. You can also view outgoing and incoming calls that have been made, as well as adding or removing contacts

ANSWERING AND REJECTING CALLS

1. To answer a call – Slide your finger to the blue Call Answer key.
2. To reject a Call – Slide y our finger to the Red Call End key.

SEND MESSAGE

Touch the Messaging icon t o other mobile phone users to send SMS or MMS, enter the name or phone number in the “Type name or number” column, or select one from the contacts. Enter the information content and select send.

SOFTWARE KEYBOARD

The phone has a software keyboard that automatically displays when you tap the place on the screen where you want text or numbers to be entered, then simply start typing.

Touchscreen
The touchscreen responds to finger touch.

1. Single Click: Single click one icon to choose the icon or option you want.
2. Long Press: Press and hold an icon to delete or move an icon or app,and will display APP info 、Widgets、shortcut menu ect.
3. Drag: Press the icon and drag it to a different screen

HOW TO CONNECT TO A COMPUTER

1. Use a USB cable to connect the phone with a computer. The phone will automatically detect a USB connection.
2.  The USB connection menu will be displayed in the notification bar, select the desired USB operation.
3.  The USB connection has been successful

CONNECTION TO INTERNET

Wireless

1.  Select “Settings”.
2.  Select Network & Internet.
3.  Select “Wi-Fi” and slide OFF to ON status.
4.  All detected wireless networks in the area will be listed. Click to select desired wireless connection.
5. Enter network key if necessary.
6. Once connected to a wireless network, settings will be saved.
7.  Wireless icon will appear on the taskbar when connected successfully.
8. Wireless icon will appear on the taskbar when connected successfully

MOBILE DATA AND INTERNET

Please Note: Cell Data may be turned “OFF” as a factory setting, to allow data to flow through your network provider please turn Data usage “ON” either from your quick drop down menu or in > Settings >Network & Internet >Data usage, you will not be able to access the Internet when Data usage is “OFF”.
NB: Mobile Data charges apply when this setting is “ON” – Data will be passed through your network provider.
Web Browsing: Connect to the Internet and launch the browser. Type in the desired browsing URL.

BLUETOOTH

1. Select “Settings”, and select Bluetooth from “OFF” to “ON”.
2. Search for the device you would like to pair with and select “PAIR”.
3. You will see the message “Connected Successfully”.

CAMERA

Touch the icon to enter camera mode and the interface is shown as follows

1. Touch the icon to take a photo.
2. Touch the icon to start camera recording.
3. Touch the icon on the top right to see the previous picture and to delete, share or set it as a wallpaper. Click the return button to exit the camera interface.
4. Touch the icon to switch from front to back camera.

TROUBLESHOOTING

How to Close Applications

When an application is not responding you can manually shut the app down in the “Running Services” menu. This will ensure the systemresponds as desired. Please shut down all idle applications to release memory and get the system speed back to normal. To close the application, click the icon on the shortcut bar to enter the systemconfiguration interface. Select the ApplicationRunning and the interface is Tap the application you want to close. A pop-up window will be displayed. Tap “Stop” to close that application.

Power “OFF” / Restart / Reset the Phone

1. Press and hold the power button for 5 seconds and the device will be powered down.
2. Press the reset button located under the power button with a sharp object and the device will be forced to restart.

Restore Default Setting

If you want to reset the phone to factory settings and erase all materials, please press Settings Backup and reset Factory data reset.

FCC RF EXPOSURE INFORMATION

In August 1986 the Federal Communications Commission（FCC） of the United States with its action in Report and Outer FCC 96-326 adopted an updated safety standard for human exposure to radiofrequency（RE）electromagnetic energy emitted by FCC regulated transmitters. Those guidelines are consistent with the safety standard previously set by both U.S. and international standards bodies. The design of this phone complies with the FCCguidelines and these international standards. Use only the supplied or an approved antenna. Unauthorized antennas modifications or attachments could impair call quality, damage the phone, or result in violation of FCC regulations. Do not use the phone with a damaged antenna. If a damaged antenna comes into contact with the skin, a minor burn may result. Please contact your local dealer for a replacement antenna.

BODY-WORN OPERATION
This device was tested for typical body-worn operations with the back/front of the phone kept 1cm from the body. To comply with FCC RF exposure requirements, a minimum separation distance of 1cm must be maintained between the user’s body and the back/front of the phone, including the antenna. Third-party belt- clips, holsters and similar accessories containing metallic components shall not be used. Body-worn accessories that cannot maintain 1cm separation distance between the user’s body and the back/front of the phone, and have not been tested for typical body-worn operations may not comply with FCC RE exposure limits and should be avoided. For more information about RF exposure, please visit the FCC website at www.fcc.gov  Your wireless handheld portable telephone is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency（RF）signals. In August 1996,the Federal Communications Commission （FCC）adopted RF exposure guidelines with safety levels for hand-held wireless phones. Those guidelines are consistent with the safety standards previously set by both U.S. and international standards bodies: <ANSIC95.1>（1992）/<NCRP Report 86>（1986）/ （1999） Those standards were based on comprehensive and periodic evaluations of the relevant scientific literature. For example, over 120 scientists, engineers, and physicians from universities, government health agencies, and industry reviewed the available body of research to develop the ANSI Standard（C95.1）. Nevertheless, we recommend that your use a hands-free kit with your phone（such as an earpiece or headset）to avoid potential exposure to RF energy. The design of your phone complies with the FCC guidelines（and those standards）. Use only the supplied or an approved replacement antenna. Unauthorized antennas, modifications, or attachments could damage the phone and may violate FCC regulations.
NORMAL POSITION
Hold the phone as you would any other telephone with the antenna pointed up and over your shoulder.

RF Exposure Information
This product is in compliance to FCC RF Exposure requirements and refers to the FCC website https://apps.fcc.gov/oetcf/eas/reports/Ge-nericSearch.cfm search for FCC ID:2AY6A-C5ELITE This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions

•  This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired operation.

NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Do not use the device in an environment below a minimum -10℃ or over a maximum of 40℃, the device may not work. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Google, Google Play, YouTube and other marks are trademarks of Google LLC.

Specifications

Product Specifications

Model| Cloud Mobile Stratus C5 Elite 4G LTE GSM Dual Sim Smart Phone
Precautions| – Do not use while driving
– Keep away from sensitive electronic equipment
– Follow airline regulations
– Do not use near fuels, chemicals, or explosives
– Do not take apart
– Keep out of reach of children
– Turn off in or near areas with explosive materials
– Make emergency calls only when device is turned on and in an area with network coverage
– Do not use outside of working temperature range
– Prolonged listening at high volume can damage hearing
Parts and Buttons| – Earphone Jack
– Micro-USB Connector
– Light Distance sensor
– Receiver
– Front Camera
– Touchscreen
– Microphone
– Volume Button
– Power Button
– Rear Camera
– Flash
– Speaker
– Back Button
– Home Button
– Recently Opened Clear Button
– Swipe Up Button
Inserting/Removing SIM Cards| – Insert fingernail into slot at bottom left of back cover
– Slide nails across bottom of back cover to lift it off
– Open SIM card cover
– Insert Nano-SIM card
– Phone has hot plug function and does not require shutdown
– Turn on phone and wait for it to display network information
– Insert TF card while phone is powered off
– Gently push TF card into slot until it clicks into place
– Wait for prompt saying “Preparing SD card”
– To remove TF card, close all applications and documents opened from it, select “Settings,” find “Storage,” click “Unmount SD card,” and gently press and pull out the card
Home Screen| – Switch between screens by sliding finger left or right across display
– Contains shortcuts to most-used applications and widgets
– Status bar displays system information
Quick Notification Panel| – Slide finger from top of screen down to center to access Notification Panel
– Drag notification menu down to display second fast access menu
– Modify functions such as brightness, auto-rotation, Wi-Fi, Bluetooth, and more
Settings Menu| – Allows adjustment of cell phone system configuration
– Categories include Network & Internet, Apps & Notifications, Battery, Display, Sound, Storage, Privacy, Location, Security, Accounts, DuraSpeed, System
– Touch category title to view further options
Making and Receiving Calls| – Turn on phone and wait for it to find a network
– Select Call icon
– Dial number or select contact from stored contacts list
– View outgoing and incoming calls
– Answer call by sliding finger to blue Call Answer key
– Reject call by sliding finger to red Call End key
Sending Messages| – Touch Messaging icon
– Enter name or phone number in “Type name or number” column or select from contacts
– Enter information content and select send
Software Keyboard| – Automatically displays when tapping place on screen where text or numbers should be entered
– Touchscreen responds to finger touch
– Single click to choose icon or option
– Long press to delete or move icon or app, and display APP info, Widgets, shortcut menu, etc.
– Drag icon and drop it on different screen
Connecting to a Computer| – Use USB cable to connect phone with computer
– Phone will automatically detect USB connection
– USB connection menu will be displayed in notification bar
– Select desired USB operation
Connection to Internet| – Wireless: Select “Settings,” select Network & Internet, select Wi-Fi, slide OFF to ON status, select desired wireless connection, enter network key if necessary
– Mobile Data and Internet
Bluetooth| – Select “Settings,” select Bluetooth from OFF to ON
– Search for device to pair with and select PAIR
– Message “Connected Successfully” will appear
Camera| – Touch icon to take photo
Troubleshooting| – FAQs

FAQS

What is the processor (CPU) of the Cloud Mobile Stratus C5?

The Cloud Mobile Stratus C5 has a processor (CPU) 1.3GHz Quad-Core Processor.

What size screen does the Cloud Mobile Stratus C5 have?

5.5″ is the screen size of Cloud Mobile Stratus C5.

What RAM has the Stratus C5 from Cloud Mobile?

The Cloud Mobile Stratus C5 has a RAM memory of 1 GB.

What internal memory does the Cloud Mobile Stratus C5 of Cloud Mobile have?

The Cloud Mobile Stratus C5 has an internal memory of a capacity of 16 GB.

What operating system does the Cloud Mobile Stratus C5 have?

The Stratus C5 of Cloud Mobile comes from the factory with the Android Oreo 10 (Go Edition) operating system.

Why is the battery not charging?

Please make sure the charger is connected to the power supply and the phone. If it still doesn’t charge, please try another charger. If it still doesn’t charge, please contact our customer service.

Why is the battery hot when charging?

This is normal. The battery will heat up when charging, but this will not affect the functionality or lifespan of the battery.

Why does my device run slowly?

This may be caused by low memory space or an overload of background applications. To solve this problem, please uninstall unnecessary applications or clear background data of running applications using Settings > Applications

Running Services > Stop All. You can also try to restart your device to release memory occupied by background applications through Settings > Power > Restart .

Is it safe to use my phone while driving?

No, using a device while driving is illegal in many countries. Please refrain from using your mobile while driving.

Can I use my phone near sensitive electronic equipment?

It is not recommended to use your device near sensitive electronic equipment, particularly medical devices such as pacemakers, as it could cause them to malfunction. It can also interfere with the operation of fire detectors and other automatic-control equipment.

Can I use my phone on an airplane?

Your device can cause interference with aircraft equipment. So it’s essential you follow airline regulations. And if airline personnel ask you to switch off your device or disable its wireless functions, please do as they say.

Can I use my phone at a gas station?

It is not recommended to use your device at gas stations. In fact, it’s always best to switch off whenever you’re near fuels, chemicals or explosives.

Can I take my phone apart to make repairs?

Never take your device apart. Please leave that to the professionals. Unauthorized repairs could break the terms of your warranty.

Can I use my phone if the antenna is damaged?

It is not recommended to use your device if the antenna is damaged, as it could cause injury.

Is it safe to let children use my phone as a toy?

No, keep your mobile out of children’s reach. It should never be used as a toy as this is hazardous.

How do I make an emergency call?

To make an emergency call your device must be turned on and in an area where there’s network coverage. Dial the national emergency number and press “Send”. Explain exactly where you are and don’t hang up until help has arrived.

What is the working temperature for the device?

The working temperature for the device is between 0 and 40 degrees Celsius. Please don’t use the device outside the range. Using the device under too high or too low a temperature might cause problems.

Can prolonged listening to a mobile device damage my hearing?

Yes, at a very high volume, prolonged listening to a mobile device can damage your hearing.

How do I insert and remove SIM cards?

To insert a Nano-SIM card, insert your fingernail into the slot at the bottom left of the back cover and slide nails across the bottom of the back cover to lift it off. Before installing the SIM card, please open the SIM card cover as shown in the manual. To remove a SIM card, turn off the phone and gently press the card to release it from the slot.

How do I navigate the home screen?

The home screen will look similar to the picture in the manual. To switch between screens, simply slide your finger left or right across the display. The home screen contains shortcuts to your most-used applications and widgets.

How do I access the quick notification panel?

When you receive a notification, you can quickly view it by sliding your finger from the top of the screen down to the center to access the Notification Panel to see your notifications.

How do I adjust settings on my phone?

The settings menu allows you to adjust cell phone System Configuration. Touch the “Settings” menu icon on the Application menu. The Settings menu will open. Touch a category title to view further options.

How do I connect my phone to a computer?

Use a USB cable to connect the phone with a computer. The phone will automatically detect a USB connection. The USB connection menu will be displayed in the notification bar, select the desired USB operation.

How do I connect to the internet?

To connect wirelessly, select “Settings”, then select Network & Internet. Select “Wi-Fi” and slide OFF to ON status. All detected wireless networks in the area will be listed. Click to select desired wireless connection. To use mobile data, insert a SIM card and switch data network (2G/3G/4G).

How do I use Bluetooth?

Select “Settings”, then select Bluetooth from “OFF” to “ON”. Search for the device you would like to pair with and select “PAIR”. You will see the message “Connected Successfully”.

How do I take photos with the camera?

Touch the camera icon to take a photo.

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