GSL SOLUTIONS USB IntelliPad Prescription Storage System User Manual
- June 6, 2024
- GSL SOLUTIONS
Table of Contents
USB IntelliPad Prescription Storage System
User Manual
| Light #4 Color| Behavior
---|---|---
Multiple tags on the pad| Red| On solid
A basket placed on the pad| Green| On solid
Basket requiring verification or re-verification on the pad| Red| Blinking
ID Badge on the pad| Blue| On solid
Basket in error| Red| On solid
The unknown RFID tag on the pad| Green| On solid
RFID tags removed from the pad| Off| None
Troubleshooting Communication to Will Call Client (WCC)
- Check that there are not multiple RFID tags (SmartBaskets or Badges) near the IntelliPad, including underneath the counter. Also, check that there is no metal underneath.
- Verify IntelliPad LED status
a. If Light #1 is
i. On Solid = Normal Operation
ii. Blinking Green = Attached to Windows but not attached to WCC
1. Ask if WCC is currently open
2. If already open, close and re-open WCC, wait 30-60 seconds
iii. Blinking Yellow = Powering up, not attached to Windows
1. If the new workstation and OS are older than Windows 10, call Local IT to install winusb drivers
2. Unplug the USB cable at IntelliPad and plug it back in
3. Lights should cycle
iv. Still blinking yellow
1. Move USB cable to another port on the back of workstation
v. Still blinking yellow
1. Swap just the IntelliPad with a known working IntelliPad from another workstation
2. Wait 30-60 seconds
3. If the problem stays at the original workstation, it is either a cable issue or workstation issue
a. Swap cables to verify if the issue stays with the USB Cable or the workstation
i. If it stays will the cable, call GSL Support for a replacement cable
ii. If it stays with the workstation, call Local IT to uninstall and re- install WINUSB drivers
4. If the problem follows the IntelliPad
a. Unplug the USB cable and plug it back in, wait 30-60 seconds.
b. If it is still not working, call GSL Support for replacement IntelliPad
b. If no lights:
i. Check connections at both ends of the USB cable
1. Move the USB cable to another port on the back of the workstation
ii. Still no lights
1. Swap just the IntelliPad with a known working IntelliPad from another workstation
2. Wait 30-60 seconds
3. If the original IntelliPad starts working but the one moved to the original workstation does not
a. Call GSL Support for a replacement USB cable
4. If the original IntelliPad does not work on moving to workstation
a. Call GSL Support for a replacement IntelliPad
Per FCC 15.19(a)(3) and (a)(4) This device complies with part 15 of the FCC
Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired
operation.
Per FCC 15.21 Any change or modification to this device not expressly approved
by GSL Solutions, Inc. voids your authority to operate this device.
This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
©2020 GSL Solutions Inc. – Not to be disclosed to third parties without express written consent.