WATERCO ECO-V 35 and 45 kW Pool Heat Pump Instruction Manual

WATERCO ECO-V 35 and 45 kW Pool Heat Pump

WARNING

This equipment must be installed and serviced by a qualified technician. Improper installation can create electrical hazards which could result in property damage, serious injury, or death. Improper installation will void the warranty.

Notice to Installer
This manual contains important information about the installation, operation, and safe use of this product. Once the product has been installed this manual must be given to the owner/operator of this equipment.

IMPORTANT SAFETY INSTRUCTIONS

When using this electrical equipment, basic safety precautions should always be followed, including the following:

READ AND FOLLOW ALL INSTRUCTIONS

WARNING
Disconnect all AC power during installation and servicing.

WARNING
In order to avoid the possibility of hyperthermia (heat stress) occurring it is recommended the average temperature of the spa-pool water does not exceed 40°C / 104°F.

WARNING
The pool heat pump is not intended for use by persons (including children) with reduced physical sensory or mental capabilities, or lack of experience and knowledge unless they have been provided supervision or instruction concerning the use of the appliance by a person responsible for their safety. Children should be supervised to ensure they do not play with the appliance.

•  In certain situations, unexpected start-ups may occur when the appliance is in automatic mode.

•  The installer should assess the risk associated with the unexpected start-up of this device which, in any circumstance should have no hazardous effect.

•  The pool heat pump is not meant to provide safety protection for other devices.

•  The pool heat pump should be deactivated if the pool or spa has been drained.

•  Waterco pool heat pumps must be installed by a suitably qualified person in accordance with current Regulatory Standards, the applicable Wiring Rules (AS3000) and local statutory authority regulations.

•  Parts containing live parts, except parts supplied with safety extra-low voltage not exceeding 12V, must be inaccessible to a person in the spa – pool.
  Parts incorporating electrical components, except remote control devices, must be located or fixed so that they cannot fall into the spa – pool.

•  The appliance should be supplied through a residual current device (RCD) having a rated residual operating current not exceeding 30mA.

•  An Earth terminal is located inside the wiring enclosure. To reduce the risk of electric shock, this terminal must be connected to the grounding means provided in the electric supply service panel with a continuous copper wire as sized to comply with current Standards and local statutory authorities in relation to the circuit conductors supplying the equipment.

•  A cable connector is provided on this unit to connect a suitably sized copper conductor between this unit and any metal equipment, metal enclosures of electrical equipment, metal water pipe, or conduit within 1.5m of the unit via equipotential bonding.

A NOTE TO YOU
Congratulations!
Thank you for choosing a Waterco Electroheat ECO-V inverter heat pump to heat your pool. Using the latest technology in heat capture, the Waterco pool heat pump converts the energy released by the sun and transfers it efficiently to your swimming pool. During certain periods it may be necessary to operate your pool heat pump continuously during the day in cooler periods however, this should not be of concern as your Waterco pool heat pump can heat up your pool approximately 80% more economically than the fossil fuel heating or heaters with electric elements. Waterco pool heat pumps are designed specifically to heat or cool your swimming pool economically. To appreciate the benefits this product will bring you, make sure to operate the unit when the atmospheric conditions specified in this document are present in addition of using a solar blanket to minimize heat loss which will influence operating costs and the size of the unit required. Pools not covered with a solar blanket lose 2 to 3 times more heat, regardless of type of heating! This manual applies to the following models:

• Electroheat ECO-V 35kW – heat / cool with automatic evaporator deicing
• Electroheat ECO-V 45kW – heat/cool with automatic evaporator deicing

Transportation and Storage

1.  The heat pump MUST be transported and stored VERTICALLY!
2.  The heat pump MUST be transported and stored uprightly on a pallet with a good package.
3.  Should the heat pump be laid down, please wait at least 12 hours before switching it on.

Record your model’s information.
Keep this manual and your original proof of purchase receipt for warranty and future reference. On the base of your pool heat pump is a nameplate that contains information such as model number, serial number, and electrical information. Please write these down below and have them handy incase of a service call request.

• Model Number _____
• Serial Number _____
• Purchase Date _____
• Dealer Name _____
• Dealer Address _____
• Dealer Phone _____

To find detailed product information, the location of the nearest dealer or to register your pool heat pump please visit our website www.waterco.com and select your location.

INSTALLATION INSTRUCTIONS

Location
To gain maximum efficiency for your pool heat pump please follow all instructions when “positioning the unit”. It is also important to allow clearances for future service and maintenance procedures. The unit is designed for outdoor installation and should not be installed in a totally enclosed area such as a shed, garage, etc. unless ducted and fan-assisted ventilation of the cold exhaust air is provided to ensure adequate air exchange for correct operation. Re-circulation of cold discharged air back into the evaporator coil should be avoided and will greatly reduce the unit’s heating capacity and efficiency. The unit should be located as close as practically possible to the existing pool pump and filter to minimize water piping. The use of 90-degree bends and short-radius elbows in the water piping should be kept to a minimum.

Mount the unit on a sturdy base, preferably a concrete slab or blocks. The base should be completely isolated from the building foundation or wall to prevent the possibility of sound or vibration transmission into the building. The size of the base should not be less than the base of the pool heat pump. The use of an anti-vibration mat between the base of the unit and the final installation location material is highly recommended to reduce potential vibration noise issues. Fitting the drainage spigots (if supplied) to the underside of the base must be installed prior to the final installation of the unit. The unit should be maneuvered into its final position and anti-vibration mounts fitted under each foot. Each foot may then be bolted down to the concrete slab (supplied by others).

Installation Clearances

Air is pulled through the evaporator coil and discharged from the top grill. Clearances must be allowed in front and around the unit for unrestricted air discharge and service access. See Figure 1. Failure to comply to the set clearances may cause diminished unit performance and reduced unit longevity.

Water Piping
The supplied plumbing layout must be followed without exception:

1.  pool pump
2.  filter
3.  pool heat pump
4.  chlorinator (when installed).

Rigid PVC piping is recommended with all joints primed and glued with a suitable PVC adhesive cement. If rigid PVC pipe is not available,a suitable flexible hose of adequate diameter may be utilized with stainless steel clamps. When the piping installation is complete, operate the pool pump and check the system for leaks. Then check the filter pressure gauge to see that excessive pump head pressure is not indicated.

Water Flow Rate
The recommended water flow rate range varies depending on the size of the heat pump to ensure maximum heat transfer efficiency. The optimal flow rate is the midpoint of this range. Use the bypass valve to adjust the flow rate to within the recommended range. See Performance Specifications table page 13.

Water By-pass Kit
A bypass kit consisting of 3 X two-way valves must be installed for adjustment of water flow and ease of service. Waterco offers prefabricated water bypass kits to fit their heat pump domestic range. Ask your local Waterco sales office for details.

Plumbing Diagram

Plumbing connections to the heater must be made by hand only as it may break the water Inlet or Outlet connections.

1.  A check valve or a loop MUST be installed between the pool heat pump and any automatic chlorinator to prevent highly chlorine-concentrated water from flowing back to the pool heat pump when the pool pump is not running.
2.  These units are fitted with a flow switch which are not affected by water pressure. Therefore, the fitment of a flow check valve due to the installed height either above or below the water level is not required.
3.  For units installed above the pool water level the return water to the pool valve on the bypass valve set should be closed by approximately 15-20% to ensure the heat exchanger is completely full of water to allow the heat transfer to occur.

Electrical
All electrical work should be performed by a fully qualified and licensed electrician in accordance with local electrical codes. An adequate circuit breaker and copper wiring must be used. Electrical requirements are available on the nameplate of the pool heat pump. It may be necessary to install an earth leakage circuit breaker. Waterco recommends connecting the unit to an isolating switch to allow ease of service and maintenance.

THE POOL HEAT PUMP MUST BE DISCONNECTED BEFORE OPENING THE ACCESS PANEL.

Electrical Connection

• Standard 60 Hz power supply: 380 – 415V/3Ph/60Hz
• Standard 50 Hz power supply: 380 – 415V/3Ph/50Hz

Breaker Size
Please consult the nameplate on the base or the side of your pool heat pump for starting amperage and required breaker size.

Electrical Wire Size
Please consult a qualified and licensed electrician. The power cable ground must be connected to the electrical panel and to the ground lug of the pool heat pump. An improper installation may be a potential cause of the fire, electrical shock, or injury.

Bonding

In some locations bonding of the pool equipment and pool substructure may be required by law. Because all metals have different electrical potentials, ALL metal and electrical components of the pool system MUST be bonded together. This includes the metal framework of the pool, the light, the pump, the filter (if metal), the pool heat pump, any automatic chlorine generator, and any other metal or electrical equipment bonded to your pool. On some older pools, this substructure bond wire may not exist. In these cases, a 3-4 foot solid copper rod must be driven into the ground near equipment; all electric and metal components must be bonded to each other, and to the copper rod. The warranty will be voided if the system is not properly bonded.

CAUTION
Some of these systems may leak stray voltage and currents into the water causing severe electrolysis. This dramatically shortens the life of the pool heat pump and will void the warranty. When an automatic chlorinator is installed on a pool circulation system, it is important the equipment is correctly installed and bonded (earthed). Some systems may leak stray voltage and currents into the water causing severe electrolysis which could shorten the life of the pool heat pump.

NOTE
Bonding to pool pump is not required to above-ground pool pumps but all other equipment must be bonded.

Bonding Diagram

Remote Control Connections

1.  Switch off power to the heating pump at the main circuit breaker panel/isolator.
2.  Unbolt and remove the front access panel.
3.  Open the control box cover.
4.  To connect a 2-Wire Control such as Waterco Aquamaster™:
   • Locate the main printed circuit board and cable connected to terminal IN1 (overload protector).separately to the two ends of the incoming external controller cable and make it electrically safe. Use 1mm2 minimum cable size with a minimum 1.2mm thick insulation rated for a temperature of at least 105°C / 221°F.
5.  Close the control box cover.
6.  Re-install the access panel. To control heaters that are operated in parallel, connect wiring at the same locations on the heater control. It is imperative that each control circuit is isolated from the other control circuits; to avoid current flow from one heater to another through the control circuits.

Usage Of Chemical Products
When adding chemicals to your pool or spa, follow the manufacturer’s guidelines for application and dosing levels. Allowing high concentrations of chemicals through the heater should be avoided. Resultant damage may be inflicted on the heater.

Water quality standards that must be strictly adhered to

Warranty can be voided if not maintained within these ranges.

Refrigerant Charge Indicator Gauge
The refrigerant charge gauge is provided to monitor the refrigerant charge within the heat pump. When the heat pump is operating, the gauge needle would point to the pressure value of refrigerant with the maximum value of protection of 42kg/Cm2. When the heat pump is off, the gauge needle would point to the same value as the actual ambient temperature (e.g. 28°C) and related air pressure (e.g. 18kg/Cm2). If the needle is pointing in the range of 0 – 3 then it may indicate a low refrigerant charge and should qualified technician.

Performance Specifications

OPERATION OF YOUR POOL HEAT PUMP

Initial Heating
To achieve initial heating, your pool heat pump and the pool pump may require extended operation until the desired temperature is achieved. The initial heating time may vary depending on the five factors listed below. After initial heating, operating time may be reduced to match daily heat loss.

1.  Size of the pool.
2.  How many degrees the water is to be heated?
3.  Ambient air temperature – the warmer the air, the less time is required to heat it.
4.  Use of a solar blanket.
5.  The size of the pool heat pump.

If a combination of the atmospheric and water temperatures are below the minimum listed concurrently the pool heat pump should not be operated and be switched off.
Generally, atmospheric conditions (air temperature) will be warmer during daytime hours. To accelerate the initial heating period owners may opt to increase the ambient air temperature artificially around the evaporator area of the pool heat pump until the pool water temperature has reached the minimum required as stated below.

Adjustment Of The Bypass Valves
Waterco ECO-V pool heat pumps do not require the water by-pass valves adjusted to cope with cooler water temperatures. In the event of low water temperatures, the ECO – V inverter pool heat pumps increase the operating frequency of the compressor which in turn increases the output capacity of the unit. It is essential that water flow through the unit is within the range specified in the Performance Specifications table opposite. The bypass valve may be used to tune the water flow within range. The adjustment may vary according to pool pump size.

Pool Heat Pump Running Time
Most units should be sized to operate during the pool filtering cycle time of 8-12 daytime hours daily during warmer months and up to 8 hours daily during the daytime in winter months. On warmer days the pool heat pump will run less because the heat loss will be less Condensation Your pool heat pump will accumulate condensed water (approx. 4 to 6 liters or 1 to 1.5 gallons per hour), therefore causing water to drain out of the unit base. In order to avoid water accumulation, you may use decorative rocks around the concrete slab or a basin under the unit. (Please note this is a normal characteristic of a pool heat pump and not a service or warranty issue.) A hose may be connected to the spigots fitted prior to the final unit installation to direct the condensate away from the heat pump.

Pool Solar Blanket
A pool solar blanket should be used whenever possible. Blankets minimize heat loss through evaporation and conserve heat in your pool. The un-blanketed pool can lose 2-3 times more heat than a blanketed pool.

Defrost Cycle
When any of the following conditions occur the electronic control of your unit will activate a defrost mode until most of the frost from the evaporator has melted. Condensation of water on the evaporator coil tends to frost up quicker when the following occurs.

1.  When atmospheric conditions are as stated above;
2.  When the evaporator is dirty;
3.  When installation clearances are not respected. Defrost is activated for between 3 to 20 minutes.

INVERTER POOL HEAT PUMP CONTROLLER
This controller applies to DC inverter air source pool heat pumps, for heating.

Button Operation

1. On/Off: Press the ” button on the main interface to switch between the On/Off status;

2.  Mode switching: Press the “M” button on the main interface to switch between the operation modes;

3.  Button locking: Press and hold the and buttons for 5S at the same time on the main interface to lock the buttons, and the icon will appear on the screen when the buttons are locked. Repeat the operation to unlock;

4. Manual defrosting: Press the “ ” and ” buttons for 5s at the same time in the power-on state to start forced defrosting;

5. Parameter resetting: Press the ”, “M” and “ ” buttons for 5 seconds at the same time to reset the parameters

6.  Clock setting: Press the “SET” button on the main interface to enter the clock setting interface. After entering the clock setting screen, the hour flashes first, and you can use the “ ” or “ ”to adjust the hour. After the hour is set, press the “SET” button to enter the minute setting. After the minute is set, press the “SET” button to complete the clock setting and return to the main interface.

7.  Timing setting: Press the “ ” button on the main interface to enter the timing setting interface. After entering the timing setting interface, the hour in the time period 1 setting starts flashing, and you can use the “ ” or “” to adjust the hour. In the adjustment process;
   press the “ ” button to switch to the next time period setting until the timing setting of the two time periods is completed. Press the “SET” button during any time period setting to cancel the time period.

8.  Other operations: Press and hold the “Set” button for 5s to enter the password setting interface, enter “8563” to enter the time limit setting interface, enter “9615” to enter the manual frequency status, and enter “8866” to switch between the display frequency (clock display window).

Illustration for LCD Display

ON/OFF
When you switch OFF the machine on the controller, the display will indicate «Standy-by»

Button serves to start/stop the heat pump.After stopping the machine with this button, it can take a few minutes till the machine comes to a complete hold.

Working modes
The button serves to change the working mode. By pressing this button, the icon corresponding to the selected mode will appear:

• “Eco” Heating mode: the machine manage its power and keep low noise / low speed Heats the water up to the desired value (+/– 1°C)*
• “Smart” Heating mode: machine manages its power for the best efficiency.
• Heats the water up to the desired value (+/– 1°C)*
• “Boost” Heating mode: the machine manage its power and keep high power.
• Heats the water up to the desired value (+/– 1°C)*
• “Eco” Cooling mode: the machine manage its power and keep low noise / low speed Heats the water up to the desired value (+/– 1°C)*
• “Smart” Cooling mode: machine manages its power for the best efficiency.
• Heats the water up to the desired value (+/– 1°C)*
• “Boost” Cooling mode: the machine manage its power and keep high power.
• Cools the water down to the desired value (+/– 1°C)*

Time Setting

• Press key (hours will blink)
•  Set hours with or .
•  Press one-time button
•  Set minutes with
•  Press one-time button

Water temperature setting
Start the machine and choose the desired mode (see precedent instructions). When pressing this button the display will indicate “SET” and the desired water temperature.

Adjust the desired value with and wait a few seconds till it is stored

Water information
Symbol indicates that the machine is defrosting.To lock or unlock the keyboard press and simultaneously and during several seconds.

Operation Modes

• Cooling mode symbol
• Defrosting symbol
• Heating mode symbol

Memory Function
The heat pump controller should memorize the ON / OFF status, operating mode, parameter, and timer settings. When power is connected and the heat pump is switched on, the unit will start operation based on the settings when the power was switched off previously.

MAINTENANCE OF YOUR POOL HEAT PUMP

Waterco pool heat pumps have been specifically engineered to give you years of satisfaction and enjoyment in the pool.

Cabinet Cleaning
To clean the plastic and painted surfaces use mild soapy water and a soft clean cloth. Never use solvents or abrasives.

Cleaning Evaporator
The evaporator at the rear of the unit must be kept clean and unobstructed in order for your pool heat pump to have better efficiency and avoid problems that may void your warranty. The dirt collected in the evaporator can be removed with a gentle water spray and the use of a soft brush. Be careful not to damage the aluminum fins.

Cleaning drainage holes
The condensate drainage holes in the base of the unit must be kept free of debris. Blocked drainage holes may cause water to collect in the unit and become stagnant or, interfere with electrical components and wiring. Issues caused by blocked drainage holes in the base of the unit are not covered under warranty.

Units Located In Coastal Locations
Care and maintenance procedures for Waterco Pool Heat Pumps installed in coastal locations. Exposure to salt may result in evaporator coil damage shortening the life of the equipment. Electroheat ECO-V pool heat pumps are fitted with evaporators treated with hydrophilic blue fin technology. The advantages are: The epoxy coating on the coils prevents the accumulation of salt, acid, dust, and water deposits which minimizes the effects of corrosion. Hydrophilic blue fin condensers do not allow water droplets to accumulate which can increase the efficiency of the pool heat pump. Pool heat pumps located within 1 kilometer from the coast should be given a monthly rinse with potable water straight from the garden hose connected to the municipal water system to remove the salt build-up on the evaporator coil and exposed metal surfaces.

Winterising Procedure

If the pool heat pump is stored in a place where the temperature drops below the freezing point of 0˚C / 32°F; it is mandatory that the water accumulated in the pool heat pump be drained completely before freezing weather prevails. Improper winterizing may damage the pool heat pump and will void the warranty.

•  Turn the pool heat pump “OFF”.

•  Turn the pool heat pump breaker “OFF”.

•  The water piping MUST be disconnected to drain the pool heat pump’s heat exchanger in preparation for winter.

•  Once the piping is disconnected, the pool heat pump’s heat exchanger MUST be emptied; the use of a water vacuum cleaner is strongly recommended or if you do not have this tool you may tilt the unit (75˚) until all the water is out.

•  It is recommended that the pool heat pump’s heat exchanger is rinsed out with a gentle water spray at the inlet and outlet water connections of the pool heat pump and then drain the heat exchanger again.

•  With the help of 2 pool return winter plugs, block the water Inlet and Outlet connections to prevent access by vermin.

•  Clean the drainage holes located at the bottom of the base of the unit.
  Unit may be covered for the winter.

•  It is also possible to fill the heat exchanger with pool anti-freeze, but ensure that the antifreeze contains an elevated pH to prevent corrosion. This is optional and requires appropriate hardware.

GENERAL SAFETY INSTRUCTIONS
DO NOT DEPRIVE YOUR POOL HEAT PUMP OF WATER FLOW FOR MORE THAN 24 HOURS WITHOUT DRAINING IT. Make sure you leave the bypass valves as shown in Figure 1. At the end of each season, when the pool heat pump is no longer in use, and proper pool water chemistry is not maintained, it should be disconnected from the water line and drained to prevent any possible corrosion or damage to the pool heat pump. Refer to Figure 1 below or winterizing procedure (page 24). The valves shown above may be different to the ones installed on your system. Please ensure you understand how your bypass valve operates.

TROUBLESHOOTING

Please ensure the unit and any related equipment is installed in accordance with the installation manual. If not, the Waterco warranty will not apply and the customer may be liable for service call charges.

Nothing Is Working And The Electronic Control Does Not Operate

1.  Ensure the circuit breaker has not tripped and/or the fuses have not blown; Take note that only an electrician can verify if the circuit breaker is defective; if this is the case, repairs will not be covered under the warranty.
2.  For three-phase models, this situation could occur when phases are not in the appropriate order. Please have a qualified electrician swap over two of the incoming phase wires.

Nothing Is Working But The Electronic Control Temperature Displays Digits Or A Code

1.  Identify the analyzer code that the electronic control displays and refer to the Service Analyser codes section;
2.  If the electronic control displays digits, make sure that the electronic control is programmed correctly, refer to the Operation of your pool heat pump and reprogram if necessary. note that this situation could occur when the electrical voltage is not respected as stated on the pool heat pump nameplate. This situation is not covered by the manufacturer’s warranty.

The fan Doesn’t Work (the fan blades are not moving)

1.  IMPORTANT: For safety, switch OFF the circuit breaker.
2.  Try to rotate the fan blades of the fan with a rod to see if the motor is jammed or seized
3.  If the fan blades do not turn freely leave the unit switched OFF and call for service;
4.  If the fan blades turn freely switch ON the circuit breaker and the pool heat pump again. Note that your fan motor may have an electrical fault if the blades turn freely when the unit is switched OFF and does not start when the unit is switched ON.

Fan Blades Turn, But Compressor Is Not Functioning
The pool heat pump has a built-in delay timer which prevents the compressor from starting immediately. The delay can be 3 to 5 minutes in duration after the fan blades have turned. Furthermore, if the unit is in defrost mode the compressor will not start for 3 to 20 minutes.

1.  Check that air being discharged from the fan blades is colder than the ambient air. If the air being discharged by the fan blades is colder, it means that the compressor is functioning correctly.
2.  Turn off the pool heat pump then immediately turn it back on;
3.  As soon as the fan blades start turning, wait a minimum of 3-5 minutes. The compressor should start up after this time and you will be able to identify a different sound made by the compressor when it starts;
4.  If the compressor is functioning, but shuts off immediately, consult the following section “Compressor Starts and Stops”.
5.  If the problem persists, call your local Waterco office for assistance.

The compressor Starts And Stops

1.  Check that the unit has been installed correctly (refer to installation procedures).
2.  Check that the water inlet and outlet of the unit have not been connected incorrectly.

There Is Water Around The Pool Heat Pump
It is a normal occurrence for water condensation, to be seen running from the unit base. There will be on average 1 to 1.5 gallons (4 to 6 liters) of condensed water per hour being discharged from the unit base. In order to avoid water accumulation, you may use decorative rocks around the concrete slab or a basin under the unit. Be sure that clearances around the unit are respected. To test the unit and confirm you have no pool water leaking from the unit perform the following test which is best performed early in the morning and continuing for the whole day:

1.  Turn off the pool heat pump from the circuit breaker and the pool pump.
2.  Open the bypass valve. (refer to drawing on page 5)
3.  Close the IN and OUT water valves on the unit.
4.  Restart the pool pump. The pool heat pump must remain OFF.
5.  When all of the water around the base of the pool heat pump has dried, open the water IN and water OUT valves on the pool heat pump.
6.  Close the bypass valve to allow full water flow through the pool heat pump.

If water is now seen running from the outside of the pool heat pump or inside the pool heat pump after a short period of time you should call for service. If no water is seen after a short period of time it would be assumed the water was condensation which is normal.

Pool Heat Pump Has Ice Formed On The Evaporator Coil

1.  IMPORTANT: For safety, switch OFF the circuit breaker.
2.  Allow the ice to melt and then inspect the evaporator to ensure it is free of debris and leaves.
3.  If the evaporator is dusty or dirty, clean it with a light spray of water and allow it to dry (do not use high pressure it may damage the evaporator fins).
4.  When the unit is dry, you may switch it back ON from the circuit breaker.
5.  Ensure that the clearances around the unit are respected.
6.  When the unit has been switched ON ensure the fan motor is working (fan blades will be turning) while the compressor is operating.
7.  If the fan blade does not turn and the compressor is functioning; notify customer service. If the pool heat pump requires service, the owner of the pool heat pump will need to ensure the unit has been switched OFF to allow any ice to melt prior to any technician attending.

The Pool Heat Pump Is Functioning But Does Not Reach The Desired Temperature Setting
Improper installation may cause this situation and will need to be corrected by the owner.

1.  Ensure the by-pass valves are in the correct positions to ensure sufficient water flow, insufficient water flow will cause the compressor to shut off early.
2.  If you have installed a timer or the pool heat pump is equipped with an integrated timer, be sure it is programmed to allow the pool pump to work for sufficient time in order to reach the programmed temperature.
3.  Ensure the evaporator is cleaned regularly with a light spray of water and allowed to dry before re-starting the pool heat pump to avoid premature ice buildup on the evaporator.
4.  Waterco recommends the use of a solar cover to retain heat in pool water. Pools without covers lose 2 to 3 times more heat than pools with solar covers.
5.  Make sure the electronic control of your pool heat pump has been programmed correctly; during this test the pool heat pump and water pump must be working continuously (eg; the desired water temperature must be set correctly).
6.  If the unit continually fails to reach the desired water temperature, we suggest completing the following analysis chart and forwarding it to Waterco in order to avoid necessary service fees.

Circuit Breaker Trips

If you have purchased a remote control (or other equipment), ensure the equipment is correctly installed. If an operational issue originates from incorrect operation or installation of this equipment, Waterco’s warranty will not apply and you will have to pay the cost of the service call.

1.  The amperage of the circuit breaker AND the electrical wiring must be as the instructions on the pool heat pump nameplate, otherwise notify your installer or electrician to correct this problem, as this is not covered under the warranty.
2.  If the circuit breaker and electrical wiring are as stated, make sure the drains, located on each side of the base of the pool heat pump are not obstructed.

The Pool Heat Pump Is Noisy

1.  Check the pool heat pump is level and on a solid base to prevent any vibration issues.
2.  Ensure the noise is coming from the pool heat pump, not from other equipment which will not be covered by the warranty (for example noise coming from the bypass valve, pool pump, etc);
3.  An improper installation may cause this situation it will need to be corrected by the owner.

The Temperature Shown On the Pool Heat Pump Is Not The Same That Is Shown By The Pool Thermometer
It is possible to have a temperature variation between the temperature shown on the electronic control temperature display of the pool heat pump and a pool thermometer which may be read from different locations. Check that there are no leaks on the pool plumbing (there should be no air leaks in the pipework);

Dimensional drawing of heat pump

Electric Circuit Drawing

Electroheat ECO – V 35kW; Electroheat ECO – V 45kW

Service Parameters Tables

Press and hold the “ ” button for 5s to enter the status query:

Error code table

Parameter Number and Description Table
Press and hold the “Set” key for 5s to enter the password setting interface; enter “0814” to enter the parameter query interface:

WARRANTY

If a defect occurs in any Waterco product during the warranty period, Waterco will at its discretion, repair the product or replace and install the defective part, free of charge provided that the defect results solely from poor workmanship or materials and is subject to these terms and conditions. Labour is covered by this warranty for a period of 12 months from the date of purchase or installation, within a 25 km (15 miles) radius of an authorized Waterco Service Agent. The purchaser is responsible for any freight incurred.
Warranties are valid only within the original country of purchase. Our goods come with guarantees that cannot be excluded under the region’s Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. Visit www.waterco.com.au/customer-service/warranty-terms for our full Warranty Terms and Conditions.

References

• About Waterco Group USA - Waterco
• Warranty Terms & Conditions - Waterco

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