COSTARHD 3440HD Series Rugged Outdoor Camera System Instruction Manual

: June 5, 2024
: COSTARHD

Table of Contents

COSTARHD 3440HD Series Rugged Outdoor Camera System
General Information
FCC Compliance
Instructions
Package Contents
Product Overview
Connections
Assembly
Best Practices
Installation
Camera URLs
System Requirements
Maintenance
Troubleshooting
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

COSTARHD 3440HD Series Rugged Outdoor Camera System

General Information

Congratulations on your purchase of a CostarHD Rugged Outdoor Camera System!Please be sure to carefully review the Installation and Operation manuals for your product before starting the installation process.
About This Document
This document contains information on how to install and maintain the 3440HD Series. Please read this manual carefully prior to installation to prevent any accidental damage or misuse. The manual is available from the CostarHD website at http://www.costarhd.com/Support/Product-Documentation.The information in this manual is subject to change without notice. Please refer to the above website for the latest information

Note:
All graphics contained within this document, including images and other displays, are for reference use only and are subject to change.

Additional Information and Documents Related to the Camera System
For information on the camera system operation, see Operation manual. The manual is available from the CostarHD website at http://www.costarhd.com/Support/Product-Documentation.
Copyright/Intellectual Property Rights Statement
Copyright © 2015, 2016, 2017, 2018, 2019, 2020, 2021 CostarHD, LLC. CostarHD, LLC has intellectual property rights to technology embodied in the product described in this manual. CostarHD™ and OCTIMA™ are trademarks of CostarHD, LLC.

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.
Operation is subject to the following two conditions:

this device may not cause harmful interference, and
this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications to this device void the warranty.
Support Services
Please contact CostarHD Customer Service Department for technical assistance at(858) 391-1800 option 2.

Instructions

This item was thoroughly tested and carefully packed at the factory prior to shipping. Upon acceptance by the carrier, the carrier assumes responsibility for the item’s safe arrival. If you receive the item in a damaged condition, apparent or concealed, a claim for damage must be made to the carrier.If a visual inspection shows damage upon receipt of this shipment, it must be noted on the freight bill or express receipt and the notation signed by the carrier’s agent. Failure to do this can result in the carrier refusing to honor the claim.When the damage is not apparent until the unit is unpacked, a claim for concealed damage must be made. Make a mail or phone request to the carrier for inspection immediately upon discovery of the concealed damage. Keep all cartons and packing materials.
To return the product to the factory for service, please contact the Customer Service Department for a Return Material Authorization (RMA) Number.Prominently display the RMA number on the outside of the shipping container(s) and on the paperwork contained inside. Give a brief description of why the equipment is being returned and list the symptoms of any problems being experienced with the equipment.

Note:
If you have any issues, please refer to section “Support Services” on page 5 for assistance.

Shipment
Important: If the camera needs to be shipped, please use the original packaging material which was designed to protect the product during transportation. If the original packaging is lost or damaged, please order a replacement from Customer Service.

Caution:
In order to prevent damage or deterioration of the optical system avoid pointing the camera system directly toward the sun.

Installation must be done by qualified installers, and conform to all local codes and regulations.
All servicing must be performed by qualified service personnel. Procedures in this manual do not require entry into the housing of the camera system. The unit contains sensitive devices that can be damaged by static discharge. To reduce the risk of electric shock and damage to the unit by static discharge do not perform any servicing other than described in these instructions. If the unit is defective, please contact the Customer Service Department for technical assistance.
It is the user’s responsibility to ensure that the mounting methods are safe and adequate for the location.
Use only stainless steel (SS) hardware to fasten the mount to an outdoor surface.
To provide protection against electrical surges induced by lightning, static charges, or any other cause, the camera and cabling system must be properly grounded to earth. For installation on a building, the camera must be bonded (that is, provided with a low impedance connection) to the building’s structural earth ground system. For installation on a metal pole with a proper ground system at the base, the camera must be bonded to the pole. For installation on a non-grounded or insulated support, the camera must be grounded with an adequate ground strap or wire between the camera and a nearby ground system, or to a ground system installed at the base of the support. Failure to adequately ground the camera may lead to failure of the camera. This applies to low voltage (24 VAC and PoE cameras) as well as to 120 VAC cameras.
Failures due to surges are not covered by the warranty, as they are not due to defects in material or workmanship, and it is the installer’s responsibility to meet these grounding requirements.

Note:
Refer to ” Best Practices” on page 15 Surge Protection Devices for additional information on grounding and surge protection concepts.

Package Contents

Upon opening of the products shipping package, please verify you have received the following items:

CostarHD 3440HD Camera System
Quick Disconnect Coupler 1.5” NPT
PoE++ Power Supply + US AC Cord
IP67 RJ45 Coupler
Documents:
- Thank You Letter
- IP67 RJ45 Coupler Assembly Instructions (Optional)

Product Overview

1.5” NPT Quick Disconnect Coupler
Camera Sunshield / Enclosure
Camera PTZ Assembly and Dome (x4)

Factory Default User Names and Passwords
The camera is shipped with the usernames and passwords shown in the table.

Access Level	Username	Password
Administrator	admin	admin

Connections

Cat5E or 6 Wire Color

| ****

RJ45 Pin

| RJ45 Function
---|---|---
Ethernet| PoE
WHITE/ORANGE| 1| TX+| -VDC
ORANGE| 2| TX-| -VDC
WHITE/GREEN| 3| RX+| +VDC
GREEN| 6| RX-| +VDC
WHITE/BLUE| 5| | +VDC
BLUE| 4| | +VDC
WHITE/BROWN| 7| | -VDC
BROWN| 8| | -VDC

Parts
The coupler comes pre-assembled.

Sealing Nut (2 pcs)
Seal (2pcs)
Sealing Collar (2 pcs)
Coupler Body with Two-Way RJ45 Port

Assembly

Warning:
Do not use tools. All parts must be hand-assembled.

Using head of a pencil or another non-sharp object, push the Seal (2) out of both Sealing Collars (3).
If the RJ45 plug has a strain-relief boot, push it away from the RJ45 plug. The strain-relief boot will not be used.
Pass the cable through the Sealing Nuts (1).
Pass cable through the Sealing Collar ( 3 )
Insert the RJ45 plug into the Coupler Body (4).
Attached the Sealing Collar (3) to the Coupler Body (4). Make sure it is tightened completely.
Press the Seal (2) to open its notch.
Insert the Seal (2) onto the cable, then push the Seal all the way into the Sealing Collar (3).
Now attached the Sealing Nut (1) to the Sealing Collar (3).
The Seal’s notch should join without a flaw.Repeat the steps to connect the network cable to the other side of the coupler.

Best Practices

The purpose of this section is to provide recommendations regarding the proper selection and use of Surge Protection Devices (SPDs) in CCTV systems.This section is not meant to provide guidance for SPDs selection, placement, and use on incoming utility power. Always follow local and national electric code and refer to licensed electricians or other trained professionals for guidance.
Surge Protection Devices are designed to prevent damage to the equipment caused by transient voltages from a number of possible sources. Due to their exposure to the environment, when planning the installation of a CostarHD camera system, SPDs must be appropriately installed.Depending on the exact equipment being installed, one or more SPD types must be used to properly protect from damage caused by electrical surge. There are several types of SPDs:

AC Power SPDs
Ethernet SPDs
Power over Ethernet (PoE) SPDs
Analog Video SPDs
Low Voltage DC (Serial Data) SPDs

Each SPD type is designed for a specific application and is only rated to work within the nominal voltage levels of that application. To provide protection, it is critical that the SPD for your application be of the appropriate type and ratings. Refer to the SPD manufacturer for proper device selection for your application.Placement of SPDs is critical. Per IEEE, NEMA, and industry guidelines, an SPD should be installed within four feet of the equipment it is protecting. Additionally, SPDs should be installed at each end of all cables greater than thirty feet in length. In most CCTV applications, this means that a minimum of two SPDs must be used: one near the camera, and one in the control cabinet that provides network connectivity and power.Proper orientation is key on many SPDs as they often have PROTECTED and UNPROTECTED terminals, or DEVICE and LINE terminals. For a typical CCTV application, the UNPROTECTED or LINE terminals should be used to connect the upper and lower SPDs, while the PROTECTED or DEVICE terminals should connect to the camera and network switch (or PoE injector). An incorrectly oriented SPD will appear to function as voltage will still pass through it, however when installed backwards, the device will not provide full protection. Always verify the orientation of each SPD and contact the manufacturer for assistance.
Lastly, an SPD can only function if it is properly grounded. Unless a lower value is required to meet your local or project-specific specifications, the grounding array that the SPD is connected to should be no more than 10Ω. All wiring from the ground connection of the SPD should be as short and straight as possible, and all connections should be properly crimped and securely fastened.

Installation

Mounting Installation Instructions
Locate the 3 Stainless Screws included with the quick Disconnect Bracket. Notice there are:

2 HEX Bolts of different length used to secure the quick disconnect coupling and 1 Philips head screw used to attach the safety lanyard (Fig.1).
Attach the 2 HEX bolts on the top flange of the coupling as illustrated and thread them until they are flush with the face of the coupling (Fig. 2).
Attach the coupling to the wall or pole bracket and secure it in place (not illustrated).
Thread the lanyard to the Philips head screw and attach to the side of the flange as illustrated (Fig. 3).
The dome should now be hanging from the safety lanyard (not illustrated).
Notice on the top of the dome there is a round disc with 4 Flat Head screws, One Through Hole and one concave (not through) hole (Fig. 4).Connect the Network cable to the site network using the coupler and push the Network cable through the coupling inside the bracket taking up any slack (not illustrated).Lift the dome and position it in such a way as to align the Long HEX bolt on the quick disconnect bracket with the through-hole on the dome and the short Hex Bolt with the concave hole (Fig. 5).Rotate the quick coupling to engage the 4 Flat Head screws by rotating clockwise about 10 degrees. Tighten both HEX Bolts until they are protruding the same distance from the top flange (Fig. 6).

Typical Wall Mount Installation

Typical Pole Mount Installation

Camera URLs

URL Structure: rtsp://ipaddr/channel#_stream#
ipaddr: Current IP address of the camera
channel#: ch1 or ch2 or ch3 or ch4
stream#: 0 or 1 [Stream 0 is full HD stream, Stream 1 is CIF resolution stream]
VLC Instance 1: rtsp://192.168.2.150/ch1_0
VLC Instance 2: rtsp://192.168.2.150/ch2_0
VLC Instance 3: rtsp://192.168.2.150/ch3_0
VLC Instance 4: rtsp://192.168.2.150/ch4_0

System Requirements

100/1000BASE-T network card installed in the computer
Microsoft Internet Explorer, version 11 or later web browser
100/1000BASE-T network switch or hub
Cat5e or Cat 6 cable

Recommended Computer Specifications
The following are recommended computer specifications to run and operate a camera system:

CPU: Intel® i7-860S 2.53 GHz or better
Operating system: Microsoft® Windows® 7 or later
Memory: 4GB DDR3@1066MHz or better
Video card: NVIDIA® GeForce® 9800 GTX+ with 512 MB RAM or better, or high-end AMD® Radeon® HD series
Monitor: LCD monitor with 1920×1080 or better resolution

Service
The 3440HD Series is designed for long-term unattended use and contains no user-serviceable parts. In the event of product failure, the system should be removed from the site and returned to an authorized service center for repair.

Note:
Contact CostarHD field service department at 858-391-1800 option 2 for service assistance or go to http://www.costarhd.com/Contact/Return-Authorization- Request for obtaining a Return Authorization Number.

Maintenance

The 3440HD series maintenance requirements are minimal, requiring only occasional exterior cleaning as described below:
Non-Optical Surfaces
Clean the exterior enclosure as deemed necessary (likely for aesthetic, not operational purposes). Use a soft cloth and commercially available foaming cleaner for metal/painted surfaces.

Optical Surfaces
Clean the camera system window as needed. Use a soft non-abrasive cloth, such as terry cloth or microfiber cloth, and a foaming glass cleaner.

Troubleshooting

The table below identifies possible issues that could occur with the camera, and corrective actions on how to resolve them. If the issue persists after following the corrective actions, contact CostarHD field service department at 858-391-1800 option 2 for additional assistance.

Problem/Symptom	Possible Cause	Correction

Camera doesn’t Power up

| No camera power available| Ensure power is on
Camera is not connected| Ensure cable is connected to power source

Power Cable length is to long

| Verify the power cable distance does not exceed the maximum distance allowed.
Cable is wired wrong| Ensure wiring is per installation manual

Cannot Ping

| The product is located on a different subnet|

Contact your Network Administrator for valid IP address for your network

Ethernet cable length| Verify the Ethernet cable distance does not exceed 100m.
No valid communication path to camera over network cloud| If you can ping directly at camera site, contact your Network Administrator for assistance

No link lights on switch

| No camera power available| Ensure power is on
Ethernet cable length| Verify the Ethernet cable distance does not exceed 100m
Camera is not connected| Ensure cable is connected to power source
Cable is wired wrong| Ensure wiring is per installation manual

Don’t know cameras IP Address

Address was changed

| Use CostarHD ONVIF discovery tool available at http://www.costarhd.com/Support/Product-Software

New Camera Installation

| RISE Default IP’s are 192.168.2.150, or use ONVIF discoverytool above to identify IP address

Cannot Log in

| Access credentials have been changed|

Contact your Camera Administrator for current login credentials

Time/Date setting incorrect| The date and time settings in should be synchronized with an NTP server.

Forgot Admin account credentials

| Contact CostarHDField Support for assistance in resetting the Admin credentials

Poor Video Quality

| Video macroblocks – Insufficient bandwidth| Lower stream data rate, image resolution and/or frame rate until acceptable quality is achieved
Moving object smearing – Lost video packets| Lower stream data rate, image resolution and/or frame rate until acceptable quality is achieved
Streaming interruptions – no buffering on cellular modem| Useconstrained mode, Lower stream data rate, image resolution and/or frame rate until acceptable quality is achieved

Warranty
Please refer to the CostarHD website for product warranty information: http://www.costarhd.com/Support/Warranty.