J BURROWS Elite HP250 Wireless Pro Headphones with Boom Mic Instruction Manual

J BURROWS Elite HP250 Wireless Pro Headphones with Boom Mic

In the box

Product Specifications

• Bluetooth version: V5.0
• Pairing name: Elite HP250
• Officeworks product code: JB19BF18
• Charging voltage: USB-C 5V
• Operating range: 15 metres
• Working time: Up to 15 hours
• Charging time: Up to 2 hours
• Standby time: About 175 hours
• Sensitivity: 99±3dB
• Impedance: 16 ohm
• Max input power: 80mW
• Support: HSP, HFP, A2DP, AVRCP
• Output power: 20mW
• Battery capacity: 410mAh
• Working frequency: 2.402GHz-2.480GHz
• DC Input: 5v

The product is compatible with Windows 10 or later, macOS 10.10 or later, Android  10 or later, or iOS system.

How to wear

1. Insert the detachable Boom Microphoneinto the 2.5mm port located on the headphones.
2. The boom microphone can move to accommodate a user’s preference for right side or left side wear.
3. Position the microphone to your preference.

Functions

Note: When audio cable is plugged in, the headphone will be power off automatically and all buttons will be unworkable, all functions only can be operated on mobile.

Power On

Slide the switch to the CENTRE position

Power Off

Slide the switch to the position

Bluetooth Pairing

How to connect with the first Bluetooth device

Connecting to a PC

PC (Bluetooth pairing)

Dual Connection

Connecting to the second Bluetooth device.

1. Slide the power switch to the “ “ position and hold 10 seconds until ‘pairing’ heard.
2. Activate “Bluetooth” in your device‘s settings and select ”Elite HP250”.
3. The LED will flash blue to indicate the headphone is connected, and ‘connected’ is heard.

Note: Playback using certain devices may change the flashing LED to a different colour for the duration of playback.

Dual connection method

1. The headphone can be connected to two mobile phones through Bluetooth at the same time.
2. The headphone can be connected with two PC through bluetooth at the same time.
3. The headphone can be connected with one mobile phone and one PC through bluetooth at same time.

Other Operations

1. Muting the boom mic： Long press the microphone button for 2 seconds.
2. Muting the internal mic： Long press call button for 2 seconds.
3. Battery status: After the headphones is powered on, press the call button briefly once to announce the current battery power 25%/50%/75%/100%.
4. Clear pairing function： Press and hold the previous and next buttons for 10 seconds simultaneously when the headphones is powered on, the pink light will be on for 2 seconds, and the headset will enter the pairing mode.

Calling Mode

Charging

Before using the headphone for the first time, charge it for at least two hours

Troubleshooting

• Headphones will not turn on
  • Ensure headphones are fully charged before turning it on.
• My mobile device is unable to find the Bluetooth headphones
  • Check that the headphones is in pairing mode (blue/red indicator lights flashing).
• Remove“Elite HP250” from Bluetooth settings list and setup again.
  • If still not found, please restart the headphones and phone and try again.
• After successfully pairing, headphones disconnect
  • Check the battery level and recharge if low.
  • Ensure headphones are within 15 metres of mobile device and free of obstructions.
  • The connection may be affected by obstructions such as walls or other electronic devices.
  • Try moving closer to the device you are connecting to.
• When answering a call, I cannot hear anything
  • Ensure the mobile device is connected to headphones and not on speakerphone mode.
  • Increase the volume on your mobile device.
• Sound not coming through headphones or faint in calls when connected with your PC by Bluetooth Trying to restart the Bluetooth headphone.
  • Check if the microphone is in unmuted status.
  • Ensure the input/output device is listed as JB19BF18 in your audio device setting of your PC and ( if needed) the program you’re using.
• Headphones will not charge
  • Check whether the charging cable is functional.
  • Ensure the USB-C charging cable is fully inserted in the headphones and charging port.
  • Ensure the charging cable and wall charger are functional.
• Do not expose the device to water or attempt to disassemble the device
  • Officeworks address: Officeworks Ltd. 1 South Drive, 236-262 East Boundary Road, East Bentleigh, VIC 3165

WARNING

DO NOT CONNECT THIS CABLE TO PRODUCTS OTHER THAN ELITE HP250 WIRELESS PRO HEADPHONES. CONNECTING THIS CABLE TO OTHER DEVICES MIGHT CAUSE DAMAGE TO BOTH CABLE AND THE DEVICE.

Product Warranty

Product Warranty – valid for Australian customers only
Officeworks Ltd warrants that this product will be free from defects and work as intended for eight years from the date of purchase by the original customer. If the product has any defects or does not work as specified during the Warranty Period, Officeworks will, at its election and at its expense, repair or replace the product. This warranty does not apply: to cosmetic damage;to damage caused by consumables used in connection with the product (such as batteries); where the product has not been used in accordance with all provided instructions;to damage arising from fair wear and tear; where the product has not been subject to reasonable use; where the product has been intentionally or negligently damaged; if the customer has attempted to repair the product. To make a claim under this warranty, please return your product with your receipt or proof of purchase to your nearest Officeworks store or contact 1300 633 423. This warranty is provided in addition to any rights you may be entitled to under the Competition & Consumer Act 2010. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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