SUNGROW EyeM4A 4G Communication Module User Guide
- June 5, 2024
- SUNGROW
Table of Contents
SUNGROW EyeM4A 4G Communication Module
Sungrow 4G Communication Module (EyeM4A)
Quick Guide
Sungrow has developed various communication solutions for different scenarios.
The 4G communication module (EyeM4A dongle) can be used when there is no WiFi
available or to bypass the firewall settings. This document is intended to
provide users with detailed information on the 4G communication module.
Basic Information of the SIM Card
The 4G communication module comes with a prepaid SIM card. The basic information of the SIM card is shown in the table.
| SIM card type | Standard Micro SIM card |
|---|---|
| Network provider | Vodafone and Optus |
| 4G data plan | 30MB/ month |
| Duration | 5 years from start date |
| Start date | First time when the SIM card is activated |
Due to the limited data plan, it is recommended to install no more than three (3) inverters for normal monitoring and firmware update purpose. If there are more than three (3) inverters installed, the customer might need a new SIM card with bigger data plan (at least 10MB per inverter per month) or purchase a 4G modem.
If the site is out of the coverage of Vodafone/Optus network, the 4G
communication module cannot be connected to iSolarCloud Server. The customer
might need a SIM card from different telecom operator (e.g. Telstra) which
covers the area.
For any instance that the SIM card provided with the 4G communication module
cannot be used, and customer needs to change to a different SIM card, please
contact Sungrow for support.
Insertion and Removal of SIM Card
Insertion: Identify the insertion direction according to the lower left corner
of the card slot, insert the SIM card into the slot and push the card with the
finger or a flat-head screwdriver until it snaps into place with the “click”
sound.
Removal: Push the SIM card downwards with the finger of a flat-head
screwdriver until there is an audible “click” sound, and then the SIM card
will automatically pop up.
Status of the LED Indicators
4G Communication Module Setup
- Step 1: Using your Laptop, Tablet or Smart Phone, open your WiFi settings and connect to the EyeM4 (SG network)
- Step 2: Open a browser and type 11.11.11.1 into the address bar. Tap “Login” at the top right corner and the password is “pw1111”.
- Step 3: From the menu on the left, select ‘System’ > ‘Remote Maintenance’. Enable the Remote Maintenance and set to “International Server” and Save.
- Step 4: select ‘System’ > ‘Transfer configuration’ and ensure the server is set to api.isolarcloud.com.hk (set by tapping the gearwheel on the top right and select International Server).
- Step 5: Check the 4G and Cloud icon are glowing orange. If they are, means the 4G communication module has successfully connected to the iSolarCloud.
If there are any issues, please contact Sungrow Service Department on 1800 786 476 or email service@sungrowpower.com.au, Monday- Friday 9 am-5 pm (AEDT).