APC SCL500RMI1UC Smart-UPS Uninterruptible Power Supply User Manual
- June 5, 2024
- APC
Table of Contents
- Important Safety Messages
- Safety and General Information
- Rack-Mounting
- Tower Configuration
- Wall Mounting
- Specifications
- Product Overview
- Installation
- Operation
- Configuration
- Troubleshooting
- Limited Factory Warranty
- Transport the Unit
- Service
- APC by Schneider Electric Worldwide Customer Support
- Documents / Resources
APC SCL500RMI1UC Smart-UPS Uninterruptible Power Supply
For Professional Business Applications Not For Consumer Use
This manual provides critical product, safety and installation information for the SCL500RMI1UC and SCL500RMI1UNC. The only difference between these two models is in their monitoring and management options. The SCL500RMI1UC has the “SmartConnect” port, which allows the product to be monitored remotely. Learn more about the APCTM SmartConnect feature on www.smartconnect.apc.com. The SCL500RMI1UNC can be managed via traditional methods and APC softwares, it has an embedded network management card, the AP9537SUM.
Important Safety Messages
SAVE THESE INSTRUCTIONS – This manual contains important instructions that should be followed during installation and maintenance of the UPS and batteries.
Read these instructions carefully and look at the equipment to become familiar with the device before trying to install, operate, service or maintain it. The following special messages may appear throughout this bulletin or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.
| The addition of this symbol to either a “Danger” or “Warning” safety label
indicates that an electrical hazard exists which will result in personal
injury if the instructions are not followed.
---|---
| This is the safety alert symbol. It is used to alert you to potential
personal injury hazards. Obey all safety messages that follow this symbol to
avoid possible injury or death.
DANGER indicates a hazardous situation which, if not avoided, will result
in death or serious injury.
WARNING indicates a hazardous situation which, if not avoided, could
result in death or serious injury.
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE is used to address practices not related to physical injury.
Safety and General Information
Inspect the package contents upon receipt. Notify the carrier and dealer if there is any damage.
General safety
- Adhere to all national and local electrical codes.
- All wiring must be performed by a qualified electrician.
- Changes and modifications to this unit not expressly approved by APC by Schneider Electric could void the warranty.
- This UPS is intended for indoor use only.
- Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.
- Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
- For a UPS with a factory installed power cord, connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.
- The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.
Deenergizing safety
The UPS contains internal batteries and may present a shock hazard even when disconnected from the branch circuit (mains). Before installing or servicing the equipment check that the:
- Input circuit breaker is in the OFF position.
- Internal UPS batteries are removed.
Electrical safety
-
Use tools with insulated handles.
-
Do not handle any metallic connector before power has been disconnected.
-
230 V models only: In order to maintain compliance with the EMC directive for products sold in Europe,
output cords attached to the UPS must not exceed 10 meters in length. -
The protective earth conductor for the UPS carries the leakage current from the load devices (computer equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the UPS. The conductor must have the same size and insulation material as the grounded and ungrounded branch circuit supply conductors. The conductor will typically be green, with or without a yellow stripe.
-
Leakage current for a pluggable, Type A UPS may exceed 3.5 mA when a separate ground terminal is used.
-
The UPS input ground conductor must be properly bonded to protective earth at the service panel.
-
If the UPS input power is supplied by a separately derived system, the ground conductor must be properly bonded at the supply transformer or motor generator set.
Battery safety
- The batteries typically last for 10 years and operate between 0 and 40 °C. Environmental factors impact battery life. Elevated ambient temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life. Due to the long life of the batteries, we recommend replacing the unit entirely. For longest battery performance, the ambient temperature should be maintained between 68° and 77°F (20° and 25°C).
- This unit uses Lithium Ion (LFP) batteries. Under normal use and handling, there is no contact with the internal components of the battery.
- Servicing of user replaceable batteries should to be performed or supervised by personnel knowledgeable about batteries and required precautions. In this case, batteries are not user replaceable.
- Disconnect the charging source prior to connecting or disconnecting battery terminals.
- CAUTION: Before installing or replacing the batteries, remove conductive jewelry such as chains, wrist watches and rings. High energy through conductive materials could cause severe burns.
- CAUTION: Do not dispose of batteries in a fire. The batteries may explode.
- CAUTION: Do not open the plastic case of the batteries. Doing so will expose the cell terminals which pose an energy hazard.
- CAUTION: Failed batteries can reach temperatures that exceed the burn thresholds for touchable surfaces.
- CAUTION: Do not open or mutilate batteries. Released material is harmful to the skin and eyes. It may be toxic.
- CAUTION: A battery can present a risk of electric shock and burns by high short-circuit current.
RISK OF CHEMICAL HAZARD AND EXCESSIVE HEAT
- Recycle the UPS when the UPS battery fault is detected at the end of its service life. Power off the UPS and unplug it from the AC input.
- The battery is not user replaceable. Contact APC by Schneider Electric Worldwide Customer Support if there are defects in the product and the product is within warranty.
Failure to follow these instructions can result in death or serious injur
General information
- The model and serial numbers are located on a small, rear panel label. For some models, an additional label is located on the chassis under the front bezel.
- Always recycle used batteries.
- Recycle the package materials or save them for reuse.
SCL500RMI1UC and SCL500RMI1UNC Rack-Mount
Rack-Mounting
Tower Configuration
Attention: Connect the battery before tower setup by referring to applicable steps in “Rack-Mounting” .
Wall Mounting
-
Attention: Connect the battery before mounting by referring to applicable steps in “Rack-Mounting” . To avoid a safety hazard, do not mount the unit on the wall with the bezel facing downwards, or with the display panel at the bottom.
-
Note: Whenever possible, attach two screws into wall studs. If stud mounting is not possible, use an expandable wall anchor. Hardware is not included;.25” x 2” lag bolts are recommended. Mount the UPS in either of the displayed positions.
Specifications
For additional specifications, refer to the APC Web site at www.apc.com.
Environmental specifications
Temperature | Operating | 0° to 40° C (32° to 104° F) |
---|---|---|
Storage | -15° to 40° C (5° to 104° F) | |
Maximum Elevation | Operating | 24,606.3 ft. (7,500m) |
Storage | 9,842.5 ft. (3,000 m) | |
Humidity | 0% to 95% relative humidity, non-condensing | |
IP Rating | IP20 |
Product Overview
SCL500RMI1UC & SCL500RMI1UNC Rack-Mount
❶ Battery
❷ Bezel
❸ Battery Door
❹ Display (more information below)
Front panel display features
❶ Online / On Battery indicator
❷ APC™ SmartConnect status indicator
❸ Network status indicator
❹ Event Detected indicator
❺ Battery Error indicator
Rear panel features
❶ APC™ SmartConnect port
❷ Network port
❸ USB port
❹ Chassis ground connection screw
❺ UPS input
❻ Circuit breaker
❼ Controlled outlet group
❽ Outlets
❾ APC™ SmartConnect Control
❿ Modbus TCP Control
Dimensions and weights
SCL500RMI1UC and SCL500RMI1UNC Rack-Mount Models
Model | Dimensions (in/mm) H x W x D | Weight (lb / kg) |
---|---|---|
SCL500RMI1UC | 17 x 9.14 x 1.75 in (431.8 x 232.14 x 44.44 mm) | 8.95 / 4.06 |
SCL500RMI1UNC | 9.04 / 4.10 |
Installation
For UPS installation information, refer to the Installation Guide included with the UPS.
Placement
The UPS is intended for IT environments. Avoid placement where there is
excessive dust and humidity. Note that temperature in excess of 25o C may have
an adverse effect on battery and UPS life. All vents on the side or rear of
the UPS should be free of obstructions. The UPS is heavy. The UPS should be
placed near the bottom of the rack.
Connect to equipment and utilities
Note: The UPS will charge to 98% capacity in the first three hours of normal
operation.
Do not expect full battery runtime capability during this initial charge
period.
RISK OF INJURY OR DAMAGE TO EQUIPMENT
- Adhere to all local and national electrical codes.
- Wiring should be performed by qualified electrician.
- Always connect the UPS to a grounded outlet.
Failure to follow these instructions can result in injury or equipment damage
-
Connect equipment to the outlets in the rear of the UPS. Some models are equipped with controlled outlet groups. Refer to the “Configuration” section of this manual for further instructions on the use of controlled outlet groups.
-
Connect the APC™ SmartConnect port or network port to your nearest network switch using the cable provided.
When connecting to APC SmartConnect, verify that the SmartConnect Control Switch near the network port is set to either “Enable with Control” or “Enable-No control”. -
To setup and manage via network port, download the Device IP Configuration Utility from www.apc.com.
-
Connect the UPS input to AC power.
Note: Once power is connected the display will be active. -
Press the main power button on the UPS display to turn on the UPS output.
Note: The On-line LED will light green when the output is on.
APCTM SmartConnect
APCTM SmartConnect allows you to monitor the health and status of your UPS from any device connected to the Internet. Visit www.smartconnect.apc.com to learn more. Log onto www.smartconnect.apc.com or scan the QR code to launch the registration process. The website includes instructions to setup your online account, activate your warranty and begin monitoring your UPS remotely. By connecting this product to the Internet using the APCTM SmartConnect port, you are agreeing to APCTM SmartConnect Terms of Use, as found at smartconnect.apc.com. Schneider Electric Data Privacy Policy can also be found at smartconnect.apc.com.
Device IP configuration utility
The Device IP Configuration Utility can discover Network Management Cards (NMC
2) that do not have an IP address assigned. Once discovered, you can configure
the IP address settings for the cards. You can also search for devices already
on the network by entering an IP range to define the search. The Utility scans
the IP addresses in the defined range and discovers cards that already have a
DHCP-assigned IP address.
For detailed information on the Utility, see the Knowledge Base on the support
page of the www.apc.com website and search for FA156064 (the ID of the
relevant article). Once IP address found, access the Web management interface
by this IP address.
Enter the user name and password to login (by default, use apc and apc to
login as the administrator).
Connect and install management software
Smart-UPS is provided with PowerChute management software for unattended operating system shutdown, UPS monitoring, UPS control and energy reporting. The following diagram is a representation of a typical server installation.
- Connect the USB cable (SCL500RMI1UC) / Network cable (SCL500RMI1UNC) from the rear of the UPS / Network Port to the protected device such as a server.
- For a server or other device with an operating system connected to the SCL500RMI1UC, download and install the latest version of the PowerChute Business Edition from www.apc.com/pcbe. For network-based, graceful, unattended shutdown of your physical servers and virtual machines connected to the SCL500RMI1UNC, install the latest version of PowerChute Network Shutdown from www.apc.com/pcns. PowerChute provides for graceful shutdown in the event of an extended power outage and is a powerful management interface on the local network.
Download and install the latest version of PowerChute Network Shutdown from http://www.apc.com/pcns
Download and install the latest version of PowerChute Business Edition from http://www.apc.com/pcbe
Operation
Main on/off
| This button is used to turn the UPS output power on and off. Quick status
LEDs
---|---
Quick status LEDs
| The online indicator illuminates green when UPS output is turned on and
operating on AC power. The on-battery battery indicator illuminates orange and
the unit will continue to emit a series of short beeps indicating that the UPS
is operating on battery power.
| These indicators illuminate green when APCTM SmartConnect connection is
okay.
These indicators illuminate red when APCTM
SmartConnect connection is cut-off These indicators illuminate green or orange
when Network connection is okay.
| The battery error indicator illuminates red when the UPS battery does not
pass self test and requires replacement of the entire UPS.
Configuration
General configuration settings
Configuration settings may be changed at any time using the PowerChute software or SmartConnect Switch. This table provides a brief description of the general settings, for more detailed information on each of these parameters consult application note 80 at www.apc.com.
Function | Factory Default | Options | Description |
---|---|---|---|
High Transfer | 253Vac | 253 Vac – 265Vac | To avoid unnecessary battery |
usage, set the transfer point higher if the AC voltage is chronically high and
the connected equipment is known to work under this condition. The Power
Quality setting will automatically change this setting.
Low Transfer| 207 Vac| 195 Vac – 207 Vac| Set the transfer point lower
if the AC voltage is chronically low and the connected equipment can tolerate
this condition. This setting may also be adjusted using the power quality
setting.
Sensitivity| Normal|
- Normal
- Reduced
- Low
| Select the level of sensitivity to power events that the UPS will tolerate.
- Normal: The UPS will go on battery power more often to provide the cleanest power supply to the connected equipment
- Reduced: The connected equipment is sensitive to voltage fluctuations.
- Low: The UPS will tolerate more fluctuations in power and will go on battery power less often.
If the connected load is sensitive to power disturbances, set the sensitivity to Normal.
Date of Last Battery Replacement| Date set at factory.
Audible Alarm| On|
- On
- Off
| Either the UPS will mute all audible alarms if it is set to Off by
management software or the UPS will temporary mute audible alarms by pressing
the power button less than 2 seconds while operating on battery power.
Auto Self Test| On start-up and every 14 days since the last test|
- Never
- Start-up only
- Frequency of test (every 7 to 14 days)
| The interval at which the UPS will execute a self-test.
Install FW?| Don’t Install|
- Next off (Updates the UPS Firmware next time that the UPS is turned off
- Now (Updates the UPS firmware immediately without interrupting operations)
- Don’t Install
| Firmware update: this only appears when new firmware is available in the
flash memory of the UPS and is ready to be installed
SmartConnect Control Switch| Enable with control|
- Enable with control
- Enable no control
- Disable
| This will permit remote configuration changes.
Outlet group configuration settings
The Main Outlet Group and the Controlled Outlet Group can be configured to independently turn off, turn on, shut down, or reboot connected equipment.
The Main Outlet Group and the Controlled Outlet Group can be configured to independently turn off, turn on, shut down, or reboot connected equipment.
-
Turn off: Disconnect from power immediately and connect only with a manual command.
-
Turn on: Connect to power immediately.
-
Shutdown: Disconnect from power and automatically connect when AC power becomes available.
-
Reboot: Disconnect from power, wait for a specified amount of time, then connect to power.
In addition, the Main Outlet Group and the Controlled Outlet Group can be configured to do the following: -
Turn on or off in a specified sequence
-
Automatically turn off or shut down when various conditions occur
Note: If the Main and Controlled Outlet Groups are not configured, all of the outlets on the unit will still provide battery back-up power.
Note: The Main Outlet Group must be turned on for the Controlled Outlet Group to turn on.
Function | Factory Default | Options | Description |
---|---|---|---|
Name String Outlet Group | Outlet Groups 1 & 2 | Edit these names using an |
external interface, such as the Network Management Card Web interface.
UPS Name String| UPS Outlets
Turn On Delay| 0 sec| Set the value in seconds| The amount of time the
UPS or the Outlet Group will wait between receiving the command to turn on and
the actual startup.
Turn Off Delay|
- 0 sec (Main Outlet Group)
- 90 sec (Controlled Outlet Groups)
| Set the value in seconds| The amount of time the Outlet Group will wait
between receiving the command to turn off and the actual shut down.
Reboot Duration| 8 sec| Set the value in seconds| The amount of time
that the Outlet Group must remain off before it will restart.
Minimum Return Time| 0 sec| Set the value in seconds| The amount of
battery runtime that must be available before the Outlet Group will turn on.
Load Shed On Battery| Disabled|
- Shutdown with Delay
- Shutdown immediately
- Turn off immediately
- Turn off with delay
- Disabled
| When the unit switches to battery power, the UPS can disconnect power to the
Controlled Outlet Group to save runtime.
To configure this delay time, use the LOAD SHED TIME WHEN ON BATTERY setting.
Load Shed Time when On Battery| Disabled| Set the value in seconds| The
amount of time the UPS will keep the Outlet Group on when operating on
battery.
When the battery runtime falls below the specified value, the Outlet Group
will turn off.
Configure this time using the LOAD SHED RUNTIME REMAINING setting.
Load Shed On Runtime| Disabled|
- Shutdown with delay
- Shutdown immediately
- Turn off immediately
- Turn off with delay
- Disabled
Load Shed On Runtime Remaining| Disabled| Set the value in seconds| When
the remaining runtime reaches this level, the Outlet Group will turn off.
Load Shed on Overload| Disabled|
- Disabled
- Enabled
| In the event of an overload (greater than 100% output power), the Outlet Group will immediately turn off to conserve power for critical loads. The Outlet Group will only turn on again with a manual command.
Troubleshooting
Problem and Possible Cause | Solution |
---|
The UPS will not turn on or there is no output.
The unit has not been turned on.| Press the ON key once to turn on the UPS.
The UPS is not connected to AC power.| Be sure the power cable is securely
connected to the unit and to the AC power supply.
The input circuit breaker has tripped.| Reduce the load on the UPS. Disconnect
nonessential equipment and reset the circuit breaker.
The unit shows very low or no input AC voltage.| Contact a qualified
electrician to correct wiring issue.
The battery connector plug is not securely connected.| Be sure that all
battery connections are secure.
There is an internal UPS error detected.| Do not attempt to use the UPS. Turn
off the UPS and unplug it from AC. Contact APC Customer Care Center for
assistance.
The unit cannot remotely turn on.| When network cable is disconnected with the
UPS turned off and AC power connected the UPS will, after a while,
automatically enter power saving mode. Tap the power button to wake up the UPS
and enable its remote control feature.
The UPS is operating on battery, while connected to input AC power.
The input circuit breaker has tripped.| Reduce the load on the UPS. Disconnect
nonessential equipment and reset the circuit breaker.
There is very high, very low, or distorted input line voltage.| Move the UPS
to a different outlet on a different circuit. Test the input voltage with the
AC voltage display. If acceptable to the connected equipment, reduce the UPS
sensitivity.
UPS is emitting intermittent beeps.
The UPS is operating normally.| None. The UPS is protecting the connected
equipment.
UPS does not provide expected backup time.
The UPS battery is weak due to a recent power outage or is near the end of its
service life.| Charge the battery. Batteries require recharging after extended
outages and wear out faster when put into service often or when operated at
elevated temperatures. If the battery is near the end of its service life,
consider replacing the UPS even if the battery error indicator has not
illuminated.
The UPS is experiencing an overload condition.| Check the UPS load display.
Unplug unnecessary equipment, such as printers.
Display interface LEDs flash sequentially.
The UPS has been shut down remotely through software or an optional accessory
card.| None. The UPS will restart automatically when AC power is restored.
The Error LED is illuminated. The UPS displays an error message and emits a
constant beeping sound.
Internal UPS error detected.| Do not attempt to use the UPS. Turn the UPS off
and contact the Customer Care Center immediately.
The Battery Error icon is illuminated and the UPS beeps for one minute
every five hours.
The battery has a weak charge.| Allow the battery to recharge for at least
four hours. Then, perform a self-test. If the problem persists after
recharging, replace the entire UPS.
The Battery Error icon is flashing and the UPS beeps once every 2
seconds.
The battery is not properly connected.| Be sure that the battery connector is
securely connected.
Limited Factory Warranty
Schneider Electric IT Corporation (SEIT), warrants its products to be free
from defects in materials and workmanship for a period of five(5) years from
the date of purchase. The SEIT obligation under this warranty is limited to
repairing or replacing, at its own sole option, any such defective products.
Repair or replacement of a defective product or parts thereof does not extend
the original warranty period.
This warranty applies only to the original purchaser who must have properly
registered the product within 10 days of purchase. Products may be registered
online at warranty.apc.com.
SEIT shall not be liable under the warranty if its testing and examination
disclose that the alleged defect in the product does not exist or was caused
by end user’s or any third person’s misuse, negligence, improper installation,
testing, operation or use of the product contrary to SEIT’s recommendations or
specifications. Further, SEIT shall not be liable for defects resulting from:
- unauthorized attempts to repair or modify the product, 2) incorrect or
inadequate electrical voltage or connection, 3) inappropriate on site
operation conditions, 4) Acts of God, 5) exposure to the elements, or 6)
theft. In no event shall SEIT have any liability under this warranty for any
product where the serial number has been altered, defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT’S RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT’S SOLE LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT’S LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support. Customers with warranty claims issues may access the SEIT worldwide customer support network through the SEIT Web site: www.apc.com. Select your country from the country selection drop down menu. Open the Support tab at the top of the web page to obtain information for customer support in your region. Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.
Transport the Unit
- Shut down and disconnect all equipment.
- Disconnect the unit from utility power.
- Disconnect all internal and external batteries (if applicable).
- Follow the shipping instructions outlined in the Service section of this manual.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
-
Review the Troubleshooting section of the manual to eliminate common problems.
-
If the problem persists, contact APC Customer Support through the APC web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD interface on select models.
b. Call APC Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, it will be repaired or replaced at no cost. d. Service procedures and returns may vary internationally. Refer to the APC web site for country specific instructions. -
Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.
-
Before shipping, always disconnect all battery modules in a UPS or external battery pack.
-
Write the RMA# provided by Customer Support on the outside of the package.
-
Return the unit by insured, prepaid carrier to the address provided by Customer Support.
APC by Schneider Electric Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is available at no charge in any of the following ways:
-
Visit the APC by Schneider Electric web site to access documents in the APC by Schneider Electric Knowledge Base and to submit customer support requests.
www.apc.com (Corporate Headquarters) Connect to localized APC by Schneider Electric web sites for specific countries, each of which provides customer support information.
www.apc.com/support/ Global support searching APC by Schneider Electric Knowledge Base and using e-support. -
Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
Local, country specific centers: go to www.apc.com/support/contact for contact information.
For information on how to obtain local customer support, contact the APC by Schneider Electric representative or other distributor from whom you purchased your APC by Schneider Electric product.
© 2021 APC by Schneider Electric. APC, the APC logo, Smart-UPS, SmartConnect and PowerChute are owned by Schneider Electric Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective owners.
Documents / Resources
| APC
SCL500RMI1UC Smart-UPS Uninterruptible Power
Supply
[pdf] User Manual
500 VA Short-depth Rack-Mount with Lithium-ion Batteries, SCL500RMI1UC Smart-
UPS Uninterruptible Power Supply, SCL500RMI1UC, Smart-UPS Uninterruptible
Power Supply, SCL500RMI1UNC
---|---
| APC
SCL500RMI1UC Smart-UPS Uninterruptible Power
Supply
[pdf] User Manual
SCL500RMI1UC, SCL500RMI1UNC, Smart-UPS Uninterruptible Power Supply,
Uninterruptible Power Supply, Smart-UPS Power Supply, Power Supply
References
- Smart-UPS™ - Welcome
- APC, a flagship brand of Schneider Electric - APC USA
- APC, a flagship brand of Schneider Electric - APC USA
- APC, a flagship brand of Schneider Electric - APC USA
- APC, a flagship brand of Schneider Electric - APC USA
- APC, a flagship brand of Schneider Electric - APC USA
- Smart-UPS™ - Welcome
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