F4V1112WTSA Washing Machine

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OWNER’S MANUAL
WASHING MACHINE

ENGLISH

Before beginning installation, read these instructions carefully. This will simplify installation and ensure that the product is installed correctly and safely. Leave these instructions near the product after installation for future reference.

F4V1112BTSA F4V1112WTSA

MFL71818811 Rev.00_051121

www.lg.com
Copyright © 2021 LG Electronics Inc. All Rights Reserved.

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TABLE OF CONTENTS

This manual may contain images or content that may be different from the model you purchased.
This manual is subject to revision by the manufacturer.

SAFETY INSTRUCTIONS
CARING FOR THE ENVIRONMENT ……………………………………………………. 5 Environmental and Economical Tips…………………………………………………………5 Disposal of the Packaging Material ………………………………………………………….6 Disposal of Your Old Appliance ………………………………………………………………..6
READ ALL INSTRUCTIONS BEFORE USE ……………………………………………. 7 Safety Messages………………………………………………………………………………………7
WARNING ………………………………………………………………………………………. 7 Technical Safety……………………………………………………………………………………….7 Maximum Capacity ………………………………………………………………………………….8 Installation ………………………………………………………………………………………………8 Operation ………………………………………………………………………………………………..9 Maintenance ………………………………………………………………………………………….10 Disposal …………………………………………………………………………………………………11
INSTALLATION
Parts and Specifications ……………………………………………………………….. 12 Front View ……………………………………………………………………………………………..12 Rear View……………………………………………………………………………………………….13 Specifications …………………………………………………………………………………………14 Accessories…………………………………………………………………………………………….15
Installation Place Requirements…………………………………………………… 16 Installation Location ………………………………………………………………………………16 Wooden Floors (Suspended Floors) ………………………………………………………..16 Ventilation ……………………………………………………………………………………………..17 Ambient Temperature ……………………………………………………………………………17 Electrical Connection ……………………………………………………………………………..17
Unpacking the Appliance ……………………………………………………………… 18 Lifting the Appliance Off the Foam Base…………………………………………………18 Removing the Transit Bolt Assemblies ……………………………………………………18
Levelling the Appliance ………………………………………………………………… 19 Checking the Level …………………………………………………………………………………19 Adjusting and Levelling the Feet …………………………………………………………….19

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Using Anti-Slip Sheets…………………………………………………………………………….20
Connecting the Water Supply Hose ………………………………………………. 21 Note for Connection ………………………………………………………………………………21 Checking the Rubber Seal ………………………………………………………………………21 Connecting the Hose to the Water Tap …………………………………………………..21 Connecting the Hose to the Appliance……………………………………………………22
Installing the Drain Hose ……………………………………………………………… 23 Installing the Drain Hose with the Elbow Bracket …………………………………..23
OPERATION
Operation Overview……………………………………………………………………… 24 Using the Appliance ……………………………………………………………………………….24
Control Panel ……………………………………………………………………………….. 26 Control Panel Features …………………………………………………………………………..26
Preparing the Wash Load ……………………………………………………………… 29 Sorting the Clothes ………………………………………………………………………………..29 Checking the Clothes Care Label…………………………………………………………….29 Checking the Clothes before Loading …………………………………………………….29
Adding Detergents and Softeners…………………………………………………. 31 Detergent Dosage………………………………………………………………………………….31 Using the ezDispense Function ………………………………………………………………31 Adding Detergent Tablets ………………………………………………………………………34 Adding Water Softener …………………………………………………………………………..34
Programme Table…………………………………………………………………………. 35 Washing Programme……………………………………………………………………………..35 Extra Options …………………………………………………………………………………………37 Selectable Maximum Spin Speed ……………………………………………………………38 Consumption Data …………………………………………………………………………………38
Extra Options and Functions ………………………………………………………… 41 Customizing a Washing Programme………………………………………………………41 Using Special Options…………………………………………………………………………….42 Using Basic Options ……………………………………………………………………………….42 Using the ezDispense …………………………………………………………………………….43 Settings………………………………………………………………………………………………….46
SMART FUNCTIONS
LG ThinQ Application ……………………………………………………………………. 48 LG ThinQ Application Features……………………………………………………………….48 Before Using LG ThinQ Application ………………………………………………………..49

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Installing the LG ThinQ Application ………………………………………………………..50 Activating Network Connection………………………………………………………………50 Using the Appliance Remotely ……………………………………………………………….50 Deactivating Network Connection ………………………………………………………….50 Standby Power Consumption …………………………………………………………………50 Open Source Software Notice Information …………………………………………….51
Smart Diagnosis …………………………………………………………………………… 52 Using LG ThinQ to Diagnose Issues………………………………………………………..52 Using Audible Diagnosis to Diagnose Issues ………………………………………….52
MAINTENANCE
Cleaning After Every Wash……………………………………………………………. 53 What to Clean ………………………………………………………………………………………..53 Cleaning the Exterior ……………………………………………………………………………..53
Cleaning the Appliance Periodically & Performing an Emergency Water Evacuation……………………………………………………………………………………. 54
Tub Clean ………………………………………………………………………………………………54 Cleaning the Water Inlet Filter ……………………………………………………………….54 Cleaning the Drain Pump Filter and Performing an Emergency Water Evacuation ……………………………………………………………………………………………..55 Cleaning the ezDispense Drawer ……………………………………………………………56
TROUBLESHOOTING
Before Calling for Service ……………………………………………………………… 58 Error Messages………………………………………………………………………………………58 ezDispense Error Messages……………………………………………………………………60 Noises You Might Hear…………………………………………………………………………..61 Operation ………………………………………………………………………………………………62 Performance ………………………………………………………………………………………….65 Odour…………………………………………………………………………………………………….66 ezDispense …………………………………………………………………………………………….67 Wi-Fi ………………………………………………………………………………………………………68 Customer Care and Service…………………………………………………………………….69

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SAFETY INSTRUCTIONS 5
SAFETY INSTRUCTIONS
CARING FOR THE ENVIRONMENT
Environmental and Economical Tips Energy and water consumption · Water consumption and energy usage can be affected by the weight
of the load. To make the best use of your appliance, load the maximum amount of dry clothes for the particular programme. · The most efficient programmes in terms of energy consumption are generally those that perform at lower temperatures and longer duration. · Noise and remaining moisture content are influenced by the spinning speed: the higher the spinning speed in the spinning phase, the higher the noise and the lower the remaining moisture content. · Evenly loading laundry up to the capacity indicated by the manufacturer for the respective programmes will contribute to energy and water savings. · For washing smaller amounts of clothes, the automatic load recognition system will help reduce the amount of water and energy usage. · Use the Speed programme for small, lightly soiled loads. · Cold water laundry detergents can be as effective at lower temperatures (about 20 ). Using 20 settings will use less energy than 30 or higher temperatures.
Detergent · Detergent should be chosen according to type, colour, soiling of the
fabric and the washing temperature. And it should be used according to the instruction of the detergent manufacturer. Use only detergents that are suitable for Drum (front load) type washers. · Use less detergent on smaller loads. – Partial load: 1/2 of the normal amount. – Minimum load: 1/3 of full load.

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6 SAFETY INSTRUCTIONS
Selecting Extra Options and Functions
· Select the water temperature suitable for the type of load you are washing. Follow the garment fabric care labels for best results.
· The Pre Wash option is recommended for washing a heavily soiled load.
Disposal of the Packaging Material · The packaging materials are designed to protect the appliance from
unexpected damage during transportation. · After installing the appliance, dispose of the packaging waste
according to recycling symbols of material types. Put the packaging waste in relevant containers to recycle it.
Disposal of Your Old Appliance
· This crossed-out wheeled bin symbol indicates that waste electrical and electronic products (WEEE) should be disposed of separately from the municipal waste stream.
· Old electrical products can contain hazardous substances so correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health. Your old appliance may contain reusable parts that could be used to repair other products, and other valuable materials that can be recycled to conserve limited resources.
· You can take your appliance either to the shop where you purchased the product, or contact your local government waste office for details of your nearest authorised WEEE collection point. For the most up to date information for your country, please see www.lg.com/global/recycling.

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SAFETY INSTRUCTIONS 7
READ ALL INSTRUCTIONS BEFORE USE
The following safety guidelines are intended to prevent unforeseen risks or damage from unsafe or incorrect operation of the appliance. The guidelines are separated into WARNING’ andCAUTION’ as described below. Safety Messages
This symbol is displayed to indicate matters and operations that can cause risk. Read the part with this symbol carefully and follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can cause the minor injury or damage to the product.
WARNING
WARNING
To reduce the risk of explosion, fire, death, electric shock, injury or scalding to persons when using this product, follow basic precautions, including the following:
Technical Safety · This appliance can be used by children aged from 8 years and above
and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision. · Children of less than 3 years should be kept away unless continuously supervised.

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8 SAFETY INSTRUCTIONS
· If the power cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
· Ventilation openings must not be obstructed by a carpet. · This appliance is intended to be used in household only. · Use a new hose or hose-set supplied with the appliance. Reusing old
hoses can cause a water leak and subsequent property damage. · The water pressure must be between 50 kPa and 800 kPa.
Maximum Capacity The maximum capacity in some cycles for dry clothes to be washed is 12 kg. The recommended maximum capacity for each washing programme may differ. To get good wash results, please refer to Programme Table in OPERATION chapter for further details.
Installation · Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug. · This appliance should only be transported by two or more people holding the appliance securely. · Do not install the appliance in a damp and dusty place. Do not install or store the appliance in any outdoor area, or any area that is subject to weathering conditions such as direct sunlight, wind, rain, or temperatures below freezing. · Make sure the power plug is completely pushed into the power outlet. · Do not plug the appliance into multiple outlet sockets, power boards, or an extension power cable. · Do not modify the power plug provided with the appliance. If it does not fit the power outlet, have a proper outlet installed by a qualified electrician. · This appliance is equipped with a power cord having an equipmentearthing / grounding conductor (earthing pin) and a grounding power plug. The power plug must be plugged into an appropriate

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SAFETY INSTRUCTIONS 9
outlet socket that is installed and earthed / grounded in accordance with all local codes and ordinances. · Improper connection of the equipment-grounding conductor can result in risk of electric shock. Check with a qualified electrician or service personnel if you are in doubt as to whether the appliance is properly grounded. · This appliance must not be installed behind a lockable door, a sliding door or a door with a hinge on the opposite side to that of the appliance, in such a way that a full opening of the appliance door is restricted.
Operation · Do not apply any sharp objects to the control panel in order to
operate the appliance. · Do not attempt to separate any panels or disassemble the appliance. · Do not repair or replace any part of the appliance. All repairs and
servicing must be performed by qualified service personnel unless specifically recommended in this Owner’s Manual. Use only authorized factory parts. · Do not push down the door excessively, when the appliance door is open. · Do not put animals, such as pets into the appliance. · Do not wash rugs, mats, shoes or pet blankets, stuffed toys, or any other items other than clothes or sheets, in this machine. · Keep the area underneath and around the appliance free of combustible materials such as lint, paper, rags, chemicals, etc. · Do not leave the appliance door open. Children may hang on the door or crawl inside the appliance, causing damage or injury. · Do not put in, wash or dry articles that have been cleaned in, washed in, soaked in, or spotted with combustible or explosive substances (such as waxes, wax removers, oil, paint, gasoline, degreasers, drycleaning solvents, kerosene, petrol, spot removers, turpentine, vegetable oil, cooking oil, acetone, alcohol, etc.). Improper use can cause fire or explosion. · Do not use or store flammable or combustible substances (ether, benzene, alcohol, chemical, LPG, combustible spray, gasoline,

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10 SAFETY INSTRUCTIONS
thinner, petroleum, insecticide, air freshener, cosmetics, etc.) near the appliance. · Never reach into the appliance while it is operating. Wait until the drum has completely stopped. · Do not touch the door during a high temperature programme. · In case of a water leak from the appliance or flood, disconnect the power plug and contact the LG Electronics customer information centre. · Turn off water taps to relieve pressure on hoses and valves and to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; they should be replaced after 5 years. · If there is a gas leakage (isobutane, propane, natural gas, etc.) within the home, do not touch the appliance or power plug and ventilate the area immediately. · If the drain hose or inlet hose is frozen during winter, use it only after thawing. · Keep all washing detergents, softener and bleach away from children. · Do not touch the power plug or the appliance controls with wet hands. · Do not bend the power cable excessively or place a heavy object on it. · Avoid touching any water that is drained from the appliance during the wash. · Make sure that drainage is working properly. If water is not drained properly, your floor may get flooded. · When the air temperature is high and the water temperature is low, condensation may occur and thus wet the floor. · Wipe off dirt or dust on the contacts of the power plug.
Maintenance · Disconnect the appliance from the power supply before cleaning the
appliance. Setting the controls to the OFF or stand by position does not disconnect this appliance from the power supply. · Securely plug the power plug in the outlet socket after completely removing any moisture and dust.

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SAFETY INSTRUCTIONS 11
· Do not spray water inside or outside the appliance to clean it. · Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet socket. · Only qualified service personnel from LG Electronics service centre should disassemble, repair, or modify the appliance. Contact an LG Electronics customer information centre if you move and install the appliance in a different location.
Disposal · Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse. · Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause suffocation. · Remove the door before disposing of or discarding this appliance to avoid the danger of children or small animals getting trapped inside.

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12 INSTALLATION
INSTALLATION
Parts and Specifications
NOTE · Appearance and specifications may change without notice to improve the quality
of the appliance.
Front View

Index
A B C D

Part Name Detergent Dispenser Drawer Door
Levelling Feet
Control Panel

Index
E F G

Part Name Cover Cap
Drain Plug Drain Pump Filger

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Rear View

INSTALLATION 13

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Index
A B

Part Name Power Plug Transit Bolts

Index
C

Part Name Drain Hose

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14 INSTALLATION
Specifications
Description Model Name Power Supply Product Weight Dimension(mm)
W

Value F4V1112BTSA F4V1112WTSA
220240 V~, 50 Hz 73 kg
D” D’ D

H

Index W H D D’ D”

Dimension (mm) 600 850 615 660 1135

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INSTALLATION 15
Accessories
*1 The included accessories vary depending on the model you purchased.

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Cold Supply Hose

Anti­slip Sheets*1

Spanner

Elbow Bracket for Securing Drain Hose

Caps for Covering Transit Bolt Holes

Tie Strap*1

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16 INSTALLATION

Installation Place Requirements
Before installing the appliance, check the following information to make sure that the appliance should be installed in a correct place.

Installation Location
· This appliance must be installed on firm flooring to minimize vibration during the spin cycle. Concrete flooring is best, being far less prone to vibration during the spin cycle than wooden floorboards or a carpeted surface.
· If it is impossible to avoid positioning the appliance next to a gas cooker or coal burning stove, an insulation (850 X 600 mm) covered with aluminum foil on the side facing the cooker or stove must be inserted between the two appliances.
· Ensure that when the appliance is installed, it is easily accessible for an engineer in the event of a breakdown.
· When installing the appliance, adjust all four feet using the transit bolt spanner provided to ensure the appliance is stable.
Floor Installation
To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 20 mm at the sides and 100 mm behind the appliance. Be sure to allow for wall, door, or floor moldings that may increase the required clearances.
B

Index A B C

Clearance (mm) 100 5 20

WARNING
· This appliance must only be used for domestic household purposes and should not be used in mobile applications.

NOTE
· Never try to level any uneven floor by putting pieces of wood, cardboard or similar materials under the appliance.

Wooden Floors (Suspended
Floors)
When installing the appliance on wooden floors, use rubber cups to reduce excessive vibration and unbalance. Timber or suspended type flooring may contribute to excessive vibration and unbalance, errors and malfunction.

A

C

C

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INSTALLATION 17

· To reduce vibration, we recommend placing at least 15 mm thickness of
rubber cups A under each adjusting
foot of the appliance, secured to at least two floor beams with screws. · If possible, install the appliance in one of the corners of the room, where the floor is more stable. · Fit the rubber cups to reduce vibration.
CAUTION
· If the appliance is installed on the unstable floor (e.g. wooden floor), the warranty does not cover any damages and cost occurred due to the installation on the unstable floor.
NOTE · You can purchase rubber cups (part
No. 4620ER4002B) from the LG service centre.
Ventilation
· Make sure that air circulation around the appliance should not be impeded by carpets, rugs, etc.

Electrical Connection
· Do not use an extension cord or double adapter.
· Always unplug the appliance and turn off the water supply after use.
· Connect the appliance to an earthed socket in accordance with current wiring regulations.
· The appliance must be positioned so that the plug is easily accessible.
· Power outlet must be within 1 meter of either side of the appliance.
WARNING
· Repairs to the appliance must only be carried out by qualified personnel. Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. Contact your local authorised LG repairer.
· The power plug must be plugged into an appropriate outlet socket that is installed and grounded/earthed in accordance with all local codes and ordinances.

Ambient Temperature
· Do not install the appliance in rooms where freezing temperatures may occur. Frozen hoses may burst under pressure. The reliability of the electronic control unit may be impaired at temperatures below freezing point.
· If the appliance is delivered in winter and temperatures are below freezing, place the appliance at room temperature for a few hours before putting it into operation.

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18 INSTALLATION
Unpacking the Appliance
Lifting the Appliance Off the Foam Base

• This feature may vary depending on the model purchased. After removing the carton and shipping material, lift the appliance off the foam base.

fully loosen all transit bolts by turning them counterclockwise.

2 Remove the bolt assemblies by
wiggling them slightly while pulling them out.

• · Make sure the tub support A * comes
  off with the base and is not stuck to the bottom of the appliance.
  · If you must lay the appliance down to
  remove the carton base B , always
  protect the side of the appliance and lay it carefully on its side. Do not lay the appliance on its front or back.

3 Install the hole caps.
· Locate the hole caps B included in
the accessory pack or attached on the back.

Removing the Transit Bolt Assemblies
To prevent the appliance from severe vibration and breakage, remove transit bolts and retainers.
1 Starting with the bottom two transit
bolts A, use the spanner (included) to

NOTE
· Save the transit bolts and retainers for future use.
· Transport this appliance for the prevention of breakage as below:
– The transit bolts are reinstalled.
– The power cord is secured to the back of the appliance.

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INSTALLATION 19

Levelling the Appliance

Checking the Level
When pushing down the edges of the top plate diagonally, the appliance should not move up and down at all (check both directions).
· If the appliance rocks when pushing the top plate of the appliance diagonally, adjust the feet again.
· Check whether the appliance is perfectly level after installation.
NOTE
· Timber or suspended type flooring may contribute to excessive vibration and unbalance. Reinforcement or bracing of the timber floor may need to be considered to stop or reduce excessive noise and vibration.

· Make sure that all four feet are stable and resting on the floor.
NOTE · Do not install the washing machine on
a plinth, stand or elevated surface unless it is manufactured by LG Electronics for use with this model.

Adjusting and Levelling the Feet
When installing the appliance, the appliance should be aligned and perfectly level. If the appliance is not aligned and level properly, the appliance may be damaged or may not operate properly.
1 Turn the levelling feet as required if
the floor is uneven.
· Do not insert pieces of wood etc. under the feet.

2 Check if the appliance is perfectly
level using a spirit level A.
3 Secure the levelling feet with the lock
nuts B by turning anti-clockwise
against the bottom of the appliance.

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20 INSTALLATION

4 Check if all lock nuts at the bottom of
the appliance are secured properly.
NOTE · Proper placement and levelling of the
appliance will ensure long, regular, and reliable operation.
· The appliance must be 100% horizontal and stand firmly in position on a hard flat floor.
· It must not `Seesaw’ across corners under the load.
· Do not let the feet of the appliance get wet. Failure to do so may cause vibration or noise.
Using Anti-Slip Sheets
This feature may vary depending on the model purchased. If you install the appliance on a slippery surface, it may move because of excessive vibration. Incorrect levelling may cause malfunction through noise and vibration. If this occurs, install the anti-slip sheets under the levelling feet and adjust the level.
1 Clean the floor to attach the anti-slip
sheets.
· Use a dry rag to remove and clean foreign objects and moisture. If moisture remains, the anti-slip sheets may slip.

feet. If it is difficult to place the sheets under the front feet of the appliance, attach them under the rear feet.
4 Put the appliance on the anti-slip
sheets.
· Do not attach the adhesive side A
of anti-slip sheets to the feet of the appliance. NOTE · Additional anti-slip sheets are available at LG Electronics service centre.

2 Adjust the level after placing the
appliance in the installation area.

3 Place the adhesive side A of the anti-
slip sheets on the floor.
· The most effective way is to install the anti-slip sheets under the front

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INSTALLATION 21

Connecting the Water Supply Hose

Note for Connection
· Water pressure must be between 50 kPa and 800 kPa (0.58.0 kgf/cm²). If the water pressure is more than 800 kPa, a decompression device should be installed.
· Periodically check the condition of the water supply hose and replace the water supply hose if necessary.
NOTE
· Do not overtighten the water supply hose or use mechanical devices to tighten onto the inlet valves.
· No further backflow protection required for connection to the water inlet.

Connecting the Hose to the Water Tap
Connecting Screw-Type Hose to Tap with Thread
Screw the supply hose connector onto the water supply tap. Hand tighten only with the aid of a soft cloth. Do not overtighten the supply hose with any mechanical device.

Checking the Rubber Seal
Two rubber seals A are supplied with
the water supply hose. They are used to prevent water leaks. Connection to taps is sufficiently tight.
· Do not use mechanical devices such as multi grips to tighten the water supply hose. Ensure that the curved end of the water supply hose is connected to the appliance.

NOTE
· After connecting the water inlet hose to the water tap, turn on the water tap to flush out foreign substances (dirt, sand, sawdust, and etc.) in the water lines. Let the water drain into a bucket, and check the water temperature.

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22 INSTALLATION
Connecting the Hose to the Appliance
Screw the supply hose to the water inlet valve on the back of the appliance.
· Do not connect the hose to the hot water supply for models with one water inlet. Connect to the cold water supply only.
NOTE · After completing connection, if water
leaks from the hose, repeat the same steps. Use the most conventional type of tap for the water supply. In case that the tap is square or too big, remove the guide plate before inserting the tap into the adaptor. · Make sure that the hose should not be kinked or trapped.

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Installing the Drain Hose
Installing the Drain Hose with the Elbow Bracket
The drain hose should not be placed higher than 100 cm above the floor. Water in the appliance may not drain or may drain slowly. · Securing the drain hose correctly will
protect the floor from damage due to water leakage.

INSTALLATION 23

105 cm

· If the drain hose is too long, do not force it back into the appliance. This will cause abnormal noise.
· When installing the drain hose to a sink, secure it tightly with string.

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24 OPERATION

OPERATION

Operation Overview

Using the Appliance
Before the first wash, select the Cotton wash programme and add a half amount of the detergent. Start the appliance without clothes. This will remove possible residues and water from the drum that may have been left during manufacturing.
1 Sort clothes by fabric type, soil level,
colour and load size as needed.

CAUTION
· Remove items from the flexible door seal gasket to prevent clothing and door seal damage.

2 Open the door and load items into
the appliance.

CAUTION
· Before closing the door, ensure that all clothes and items are inside the tub and not overhanging on the rubber door seal where they will become caught when the door is closed. Failing to do so will cause damage to the door seal and the clothes.

4 Add cleaning products or detergent
and softener.
· Add the proper amount of detergent to the detergent dispenser. If desired, add fabric softener to the appropriate areas of the dispenser.

3 Close the door.

5 Press the Power button to turn on
the appliance.

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6 Choose the desired cycle.
· Press the cycle button repeatedly or turn the cycle selector knob until the desired cycle is selected.
· Now select a wash temperature and spin speed. Pay attention to the fabric care label of your clothes.

OPERATION 25

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7 Begin cycle.
· Press the Start/Pause button to begin the cycle. The appliance will agitate briefly without water to measure the weight of the load. If the Start/Pause button is not pressed within a certain time, the appliance will shut off and all settings will be lost.
NOTE
· In the following case, the door will not open even if you pause the washing programme or turn the washing machine off.
– When the washing machine starts a washing programme and has water inside the drum, the door will not open in order to prevent a flood until the washing machine drains the water completely.
8 End of cycle.
· When the cycle is finished, a melody will sound. Immediately remove your clothing from the appliance to reduce wrinkling.

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26 OPERATION
Control Panel
The actual control panel may differ from model to model.
Control Panel Features

A Power On/Off Button
· Press this button to turn the washing machine on.
B Programme Knob
· Programmes are available according to the clothes type.
· The lamp will light up to indicate the selected programme.
C Start/Pause Button
· This button is used to start the wash cycle or pause the wash cycle.
· If a temporary stop of the wash cycle is needed, press this button.
D Extra Options and Functions
· To use the extra functions, press and hold the corresponding button for 3 seconds. The corresponding symbol lights up in the display.
· This allows you to select an additional programmes and will light when selected.

Remote Start
With the LG ThinQ app, you can use a smartphone to control your appliance remotely.
· In order to use this function, refer to SMART FUNCTIONS.
Wi-Fi
Press and hold the Delay End button for 3 seconds to initiate the connection of the appliance to the LG ThinQ application.
E Customizing Washing Programme
Buttons
Use these buttons to adjust the water temperature or spin speed settings for the selected programme.
· The current settings are shown in the display.
· Press the button for that option to select other settings.

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F ezDispense Buttons
· Press the Dispenser 1 or Dispenser 2 to select ezDispense function.
· LED will light up to indicate the selected detergent type and amount.
· When the detergent or softener is insufficient; – In case of pressing the Power button : The LED will blink and the chime will sound. – In case of running the appliance : The LED will blink .
ezDispense Nozzle Clean
· Press and hold the Spin button for 3 seconds to use the ezDispense Nozzle Clean function. This function cleans residual detergent or softener in the hose connected to the ezDispense (when changing the type of detergent or softener).
G Display
· The display shows the settings, estimated remaining time, options, and status messages. When the appliance is turned on, the default settings in the display will illuminate.
· While the load weight is sensed automatically, the display on the control panel blinks.

OPERATION 27

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28 OPERATION Time and Status Display

A Programme Status Indicators
· When a washing programme is running, LED for the active stage will blink, and the LEDs for the remaining stages will remain steady. Once a stage is complete, the LED will turn off. If a cycle is paused, the active stage LED will stop blinking.
B AI DD
· AI DD M provides the appropriate
drum rotation actions after load sensing is completed.
· M is activated when the Cotton,
Mixed Fabric, and Easy Care programmes are selected and operated.
– If too much detergent is used, too many suds can occur and this will cause poor AI DD performance.
C Estimated Time Remaining
· When a washing programme is selected, the default time for that programme is displayed. This time will change as options are selected.
· If the display shows — , then the time
will be displayed after the load sensing has detected the load size. This is normal.

· The time shown is only an estimate. This time is based on normal operating conditions. Several external factors (load weight, room temperature, incoming water temperature, etc.) can affect the actual time.
D Steam Indicator
lights up when the programme uses
steam.
E Rinse+ Indicator
G lights up when the Rinse+ option is
activated.
F Intensive Indicator
o lights up when the Intensive option is
activated.
G Wi-Fi Indicator
f lights up when the appliance is
connected to Wi-Fi network at home.
H Door Lock Indicator
H lights up when the programme starts
and the door is locked.

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OPERATION 29

Preparing the Wash Load
Sort the wash load for best washing results, and then prepare the clothes according to the symbols on their care labels.

Sorting the Clothes
· For best washing results, sort your clothes according to the care label stating fabric type and washing temperature. Adjust the spin speed or spin intensity in accordance with the fabric type.
· Soil level (Heavy, Normal, Light): Separate clothes according to soil level. If possible, do not wash heavily soiled items with lightly soiled ones.
· Colour (White, Lights, Darks): Wash dark or dyed clothes separately from whites or light colours. Mixing dyed clothes with light clothes can result in dye transfer or discolouration of lighter clothes.
· Lint (Lint producers, Collectors): Wash separately lint producing fabrics from lint collecting fabrics. Lint producers can result in pilling and linting on the lint collectors.

Checking the Clothes Care Label
The symbols tell you about the fabric content of your garment and how it should be washed.
Symbols on the Care Labels

Symbol

Wash / Fabric type

· Normal Wash · Cotton, Mixed Fabrics

· Easy Care · Synthetic, Mixed Fabrics

Symbol

Wash / Fabric type

· Special Delicate Wash · Delicates

· Hand Wash Only · Wool, Silk

· Do not wash

NOTE
· The dashes under the symbol give you information about the type of fabric and the maximum allowance of mechanical stress.

Checking the Clothes before Loading
· Combine large and small items in a load. Load large items first.
· Large items should not be more than half of the total wash load. Do not wash single items. This may cause an unbalanced load. Add one or two similar items.
· Check all pockets to make sure that they are empty. Items such as nails, hair clips, matches, pens, coins and

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30 OPERATION
keys can damage both your appliance and clothes.
· Wash delicates (stockings, underwired bras) in a wash net.
· Close zippers, hooks and strings to make sure that these items do not snag on other clothes.
· Pre-treat dirt and stains by brushing a small amount of detergent dissolved water onto stains to help lift dirt.

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OPERATION 31

Adding Detergents and Softeners

Detergent Dosage
· Detergent should be used according to the instruction of the detergent manufacturer and selected according to type, colour, soiling of the fabric and the washing temperature. Use only detergents that are suitable for Drum (front load) type washers.
· If too many suds occur, reduce the detergent amount.
· If too much detergent is used, too many suds can occur and this will result in poor washing results or cause heavy load to the motor.
· If you wish to use liquid detergent, follow the guidelines provided by the detergent manufacturer.
· You can pour liquid detergent directly into the main detergent drawer if you are starting the wash cycle immediately.
· If you select the Pre Wash option after adding the detergent directly into the drum, the detergent may be washed away, reducing the washing performance. For best results, use the Pre Wash option with the ezDispense function. The manual dispenser cannot be used for dispensing prewash detergent.
· Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. For best results, avoid overdosing the detergent. Failing to do so will cause oversudsing.
· Refer to the label of the clothes, before adding the detergent and choosing the water temperature.
· Use only suitable detergents for the respective type of clothing:

– Liquid detergent is often designed for special applications, e.g. for coloured fabric, wool, delicate or dark clothes.
– Powdered detergent is suitable for all types of fabric.
– For better washing results of white and pale garments, use powdered detergent with bleach.
– Detergent is flushed from the dispenser at the beginning of the wash cycle.
NOTE · Do not let the detergent harden. Doing
so may lead to blockages, poor rinse performance or odour.
· Full load: According to manufacturer’s recommendation.
· Part load: 1/2 of the normal amount.
· Minimum load: 1/3 of full load.
Using the ezDispense Function
When the ezDispense function is turned on, the liquid detergent and softener are dispensed in the set amounts, at the appropriate time during the cycle.
· A full detergent compartment will last for about 20 standard cycles, with the drum loaded halfway up with clothes.
· The default settings are configured to dispense 42 ml of detergent and 30 ml of softener for 4-6 kg of normally soiled laundry. This can be changed using the Dispenser 1 or Dispenser 2 button. Please refer to Extra Options and Functions in OPERATION chapter for further details.

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32 OPERATION
1 Slowly slide the detergent dispenser
drawer out as far as it will go.

· Do not try to fill the compartments too quickly. Add detergent and softener slowly to avoid overflows.

A Liquid detergent compartment B Liquid fabric softener or Liquid
detergent compartment
2 Turn the lids on the ezDispense
compartments counterclockwise to open them.

4 After filling the compartments, insert
the lids and turn them clockwise until
they are tightly closed.
· Securely close the lids to the ezDispense compartments to minimize airflow which can harden these additives and prevent them from dispensing properly. Be careful not to lose the lids.

3 Pour the detergent and softener into
their respective compartments, up to the MAX line.
· The ezDispense drawer has two compartments. Put the liquid detergent into the right hand side compartment and the liquid fabric softener or liquid detergent into the left hand side compartment. If
detergent is added to the B
compartment, the fabric softener cannot be used.
· Do not put liquid or powdered bleach, or powdered, gel or sheet type detergents into the ezDispense compartments.
· Remove any residual detergent on the outside of the ezDispense drawer before inserting it.

5 Close the dispenser drawer slowly
before starting the cycle.
· Slamming the drawer closed may result in the detergent overflowing into another compartment or dispensing into the drum earlier than programmed.
· Be careful not to get a hand caught in the drawer while closing.
· It is normal for a small amount of water to remain in the manual dispenser compartments at the end of the cycle.
CAUTION
· Close lid and cover of the compartment securely before use. If not, the detergent and softner will harden or overflow.
· Slide the detergent dispenser drawer out or in slowly and use both hands for

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OPERATION 33

safety. Failure to do so can damage the washer or cause the detergent or softener to leak out of the ventilation holes.
· Detergent or fabric softener left in the ezDispense compartments for an extended period may harden and fail to dispense properly.
· Do not remove the dispenser drawer while the product is in operation.
· Remove detergent/softener in the ezDispense compartments before moving or relocating the the washing machine.
· Keep the ezDispense compartment level to prevent contents from leaking.
Using the Manual Dispense Function
Add detergent to the manual dispenser.
1 Press the Dispenser 1 or Dispenser 2
button repeatedly to turn off the ezDispense function.

2 Open the detergent dispenser
drawer.
3 Load the laundry products into the
appropriate manual dispenser compartments. · Use the main wash detergent
compartment at the manual dispenser for powdered or liquid detergent. · Do not place detergent sheets, tablets or packs in the manual dispenser. · If using single-use detergent packs, place the pack in the drum before loading the laundry. Do not place liquid or powdered detergent packs in the any of the dispensers.

A Dispenser 1 button B Dispenser 2 button

C Manual main wash detergent
compartment
4 Close the detergent dispenser
drawer slowly before starting the cycle.

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34 OPERATION

· Slamming the detergent dispenser drawer may result in the detergent overflowing into another compartment or pouring into the tub earlier than programmed.
CAUTION
· Do not place or store laundry products, such as detergent, bleach, or liquid fabric softener, on top of your washer. These products can damage the washer’s finish and controls.

1 Open the door and put detergent
tablets into the drum before loading the clothes.
2 Load the clothes into the drum and
close the door.
NOTE · Do not put tablets into the dispenser.

NOTE
· The manual dispenser cannot be used for dispensing pre-wash detergent.
· When adding detergent tablets and water softener, be sure to turn off the ezDispense function.
Manual Main Wash Detergent Compartment
This compartment holds laundry detergent for the main wash cycle. It is recommended that powdered detergent be used in this compartment.
· Liquid or powdered color-safe bleach may be added to the manual main wash compartment with detergent of the same type. Do not mix liquids and powders.
· If you use a detergent that does not dissolve easily or a detergent with high viscosity, it will leave a residue and clog the dispenser.
· Be sure to turn off the ezDispense function.

Adding Water Softener
A water softener, such as anti-limescale can be used to cut down on the use of detergent in areas with high water hardness level.
· First add detergent, and then the water softener. Dispense according to the amount specified on the packaging.

Adding Detergent Tablets
Detergent tablets can also be used when washing.

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OPERATION 35

Programme Table

Washing Programme

Cotton

40 °C (Cold to 95 °C)

Max. Load: Rating

Description Washes normally soiled clothes by combining various drum motions.

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Eco 40-60

40 °C (40 °C to 60 °C)

Max. Load: Rating

Description Washes normally soiled cotton clothes declared to be washable at 40 °C or 60 °C.

TurboWash 39

40 °C (Cold to 60 °C)

Max. Load 5 kg

Description With 4 water jets operating during the wash and rinse, this washing machine can wash a half load of lightly soiled clothes for approximately 39 minutes.

Mixed Fabric

40 °C (Cold to 60 °C)

Max. Load 5 kg

Description

Washes mixed fabrics simultaneously.
· Use for various kind of fabrics except special garments (silk/ delicate, sports wear, dark clothes, wool, duvet/curtains).

Easy Care

40 °C (Cold to 60 °C)

Max. Load 5 kg

Description Washes clothes that do not need ironing after washing. · Use for Polyamide, acrylic, polyester.

Silent Wash

40 °C (Cold to 60 °C)

Max. Load 6 kg

Description

Washes clothes with less noise and vibration than other washing programmes.
· Use for lightly soiled white cotton (underwear).

Allergy Care

60 °C

Max. Load 5 kg

Description Helps minimise substances that cause an allergic reaction. · Use for cotton, underwear, pillow covers, bed sheets, baby wear.

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36 OPERATION

Delicates

20 °C (Cold to 40 °C)

Max. Load 4 kg

Description Washes machine-washable lingerie, sheer and lacy clothes.

Hand/Wool

30 °C (Cold to 40 °C)

Max. Load 2 kg

Description

Washes hand-washable and machine-washable delicate clothes such as washable wool, lingerie, dresses etc.
· Use detergent for machine washable woolens

Sportswear

40 °C (Cold to 40 °C)

Max. Load 4 kg

Description Washes special garments like sports and outdoor wear. · Use for water-repellent fabric laminate used on clothing.

Speed 14

20 °C (20 °C to 40 °C)

Max. Load 2 kg

Description Washes small loads of lightly soiled clothes for approximately 14 minutes.

Duvet

Cold (Cold to 40 °C)

Max. Load 2.5 kg (1 down duvet)

Description Washes large items such as bed covers, pillows, sofa covers, etc.

Tub Clean

–

–

Description This function helps clean the inside of your appliance’s tub.

Download Cycle

–

–

Description This programme allows you to download a new and special washing programme to your appliance with a smartphone. The default programme is Rinse+Spin.

NOTE
· Select the appropriate water temperature for chosen wash programme. Always follow garment manufacturer’s care label or instructions when washing to avoid damage to clothes.
· Select the proper wash temperature and spin speed for the desired programmes.
· Actual water temperature may differ from the declared cycle temperature.

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· Neutral detergent is recommended.

OPERATION 37

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Extra Options
*1 This option is automatically inserted in the programme and can not be deselected.
NOTE · Rinse+, Delay End and Add Item options can be selected for every washing
programme in the table below. · Intensive option can be selected for every washing programme in the table below
expect for TurboWash 39 and Speed 14 programmes.

Programme Cotton
Eco 40-60 TurboWash
39 Mixed Fabric
Easy Care Silent Wash Allergy Care
Delicates Hand/Wool Sportswear
Speed 14 Duvet

Steam

#

# # #*1

Wrinkle Care

TurboWash

*1

Pre Wash

#

#*1

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38 OPERATION
Selectable Maximum Spin Speed
Programme
Cotton Eco 40-60 TurboWash 39 Mixed Fabric Easy Care Silent Wash Allergy Care Delicates Hand/Wool Sportswear Speed 14 Duvet

Spin Speed

Default

Available

1400 rpm

All

1400 rpm

All

1200 rpm

400 to 1400 rpm

1000 rpm

All

1400 rpm

All

800 rpm

Up to 1000 rpm

1400 rpm

All

800 rpm

Up to 800 rpm

800 rpm

Up to 800 rpm

800 rpm

Up to 800 rpm

400 rpm

All

1000 rpm

Up to 1000 rpm

NOTE
· Actual maximum spin speed may vary depending on the load conditions. The values above are rounded to the nearest hundred.

Consumption Data
Unit Description

kg: Laundry load

h:mm: Programme duration

kWh: Energy consumption

: Maximum temperature inside the treated textile

Litres: Water consumption

rpm: Maximum spin speed

%: Remaining moisture at the end of spinning phase. The higher is the spin speed, the higher is the noise and the lower is the remaining moisture.

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OPERATION 39

Common Programmes

Programme
Cotton 20 Cotton 60
Mixed Fabric
Speed 14
Cotton 40 + Intensive
Eco 40-60 (Full)1
Eco 40-60 (Half)1
Eco 40-60 (Quarter)*1

kg h:mm kWh

Litres rpm

%

12

2:09 0.218 24

77.0 1350 51.0

12

3:29 1.906 47

76.0 1350 51.0

5

1:21 0.507 33

63.0 1000 65.0

2

0:14 0.049 23

32.0 400 107.0

12

4:01 0.647 28 103.0 1350 51.0

12

4:00 0.919 35

84.0 1360 46.0

6

3:00 0.620 32

54.0 1360 44.0

3

2:30 0.360 26

47.0 1360 43.0

*1 It is able to clean normally soiled cotton laundry declared to be washable at 40 or 60 , together in the same cycle, and that this programme is used to assess the compliance with the EU ecodesign legislation (EU 2019/2023).

NOTE
· The test results depend on water pressure, water hardness, water inlet temperature, room temperature, type and amount of load, degree of soiling utilized detergent, fluctuations in the main electricity supply and chosen additional options.
· The values for the common programs, with the exception of the Eco 40-60 cycle, are indicative only.
· Regulation EU 2019/2023, valid from 1st March 2021, is related to the Energy Efficiency classes by Regulation EU 2019/2014.
· Scan the QR code on the energy label supplied with the appliance, which provides a web link to the information related to the performance of the appliance in the EU EPREL database. Keep the energy label for reference together with the owner’s manual and all other documents supplied with the appliance.
· The model name can be found on the rating label of the appliance, open the door which is just around the opening to the drum.

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40 OPERATION
NOTE · To find the same information in EPREL, visit https://eprel.ec.europa.eu and search
using the model name. (Valid from 1st March 2021)

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OPERATION 41

Extra Options and Functions
You can use the extra options and functions to customize the programmes.

Customizing a Washing Programme
Each programme has default settings that are selected automatically. You may also customize these settings using these buttons.
Temp.
This button selects the wash temperature for the selected programme. · Press the Temp. button until the
desired setting is lit. · Select the water temperature suitable
for the type of load you are washing. Follow the garment fabric care labels for best results.
Spin
The spin intensity level can be selected by pressing this button repeatedly. · Press the Spin button to select spin
speed.
NOTE · If No of the spin level is selected, the
drum of the washing machine will rotate before the drainage.
Rinse+
This function is recommended for people with detergent allergies. · Press and hold the TurboWash button
for 3 seconds to add rinse once.
Intensive
This function is used to wash normal and heavily soiled clothes.

· Press and hold the Pre Wash button for 3 seconds.
Follow the next steps to customize a washing programme:
1 Prepare the clothes and load the
drum.
2 Press the Power button.
3 Add detergent.
4 Select a washing programme.
5 Customize the washing programme
(Temp., Spin, Rinse+ and Intensive) as necessary.
6 Press the Start/Pause button.
Only Using a Spin Function
1 Prepare the clothes and load the
drum.
2 Press the Power button.
· Do not select a washing programme and do not add a detergent.
3 Press the Spin button.
4 Press the Start/Pause button.

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42 OPERATION

NOTE · If you select the washing programme,
you will be unable to select a spin only. If this occurs, press the Power button twice to cycle the machine off and back on.
Using Special Options
You can customize the programmes by using the following special options: Steam Adding this option helps provide better cleaning results.
Wrinkle Care Adding this option reduces wrinkles by steaming after spin.
NOTE · Selecting this option will tumble the
clothes briefly every few minutes for up to 30 minutes after the selected programme finishes. While this option
is running, ENd appears on the display.
TurboWash Adding this option reduces the programme time but the similar washing results will be provided.
Follow the next steps to use a special option.
1 Press the Power button.
2 Select a washing programme.

3 Customize the washing programme
(Temp., Spin, Rinse+ and Intensive) as necessary.
4 To use special options,
Optional 1: Press Steam or TurboWash button. Optional 2: Press and hold Steam button for 3 seconds to select the Wrinkle Care option.
5 Press the Start/Pause button.
Using Basic Options
You can customize the programmes by using the following basic options: Pre Wash This option is recommended when washing a heavily soiled load.
1 Press the Power button.
2 Select a washing programme.
3 Press the Pre Wash button as
necessary.
4 Press the Start/Pause button.
Add Item You can use this option in order to add or remove clothes after the washing programme has started.
1 Press the Power button.
2 Select a washing programme.

3 Press the Start/Pause button.

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OPERATION 43

4 Press the Add Item button as
necessary.
5 Open the door after it unlocks itself
and add or remove necessary clothing items.

water temperature, clothes and other factors.
· To cancel the function, the Power button should be pressed.
· Avoid using liquid detergent for this function.

6 Close the door and press the Start/
Pause button.
NOTE · For safety reasons, the door remains
locked when the water level or temperature inside of the drum is high. It is not possible to add clothes at this time.

Using the ezDispense
Use the Dispenser 1 and Dispenser 2 buttons to set up and control the ezDispense function.

Delay End
You can set this function so that the appliance starts automatically and finishes after a specified time interval.
1 Press the Power button.

2 Select a washing programme.
3 Press the Delay End button as
necessary.
4 Press the Start/Pause button.
NOTE · Except for LED of the Delay End
button, all LEDs on the control panel will be turned off within 20 minutes. This feature may vary depending on the model purchased. · The delay time is the time to the end of the programme, not the start. The actual running time may vary due to

A Dispenser 1 button B Dispenser 2 button C Liquid detergent indicator D Link indicator (Using only liquid
detergent both compartments)
E Liquid fabric softener indicator
NOTE · When the detergent or softener is
insufficient;
– In case of pressing the Power button: The LED will blink and the chime will sound.
– In case of running the appliance: The LED will blink.

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44 OPERATION

NOTE
· The default settings are configured to dispense the detergent of Dispenser 1 and the fabric softener of Dispenser 2.

Changing Dispense Level for a Single Load
1 Press the Power button.

2 Turn the knob to select the desired
cycle.

3 Press the Dispenser 1 or Dispenser 2
button to increase or decrease the dispensed amount from the set defaults.

Buttons Indicator

Dispensed Amount*1

More (110%)

Normal (100%)

NOTE
· Use the manufacturer’s recommendations on the detergent or fabric softener package when setting the ezDispense amounts for a standard 4-6 kg load.
· Most cycles will automatically use the default amounts you have set, indicated by the Normal LED light on the Dispenser 1 and Dispenser 2 buttons.
· The Delicates, Sportswear, and Tub Clean cycles turn the ezDispense function off by default.
Changing Default Dispense Amounts
The default settings are configured to dispense 42 ml of detergent and 30 ml of softener for 4-6 kg of normally soiled laundry. Detergent should be used according to the instruction of the detergent manufacturer and selected according to type, colour, soiling of the fabric and the washing temperature.
1 Press the Power button.

Less (90%) Off (0%)

2 Change default dispense amounts.
· Dispenser 1 : Press and hold the Dispenser 1 button for 3 seconds.
· Dispenser 2 : Press and hold the Dispenser 2 button for 3 seconds.

*1 The default settings are configured to dispense 42 ml of detergent and 30 ml of softener for 4-6 kg of normally soiled laundry.
4 Press the Start/Pause button.

3 Turn the knob to increase or decrease
the amount of detergent or fabric softener. The amount is shown in the display.
· The default amounts can be increased or decreased in 1 ml increments, within a range of 9 ml

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OPERATION 45

to 150 ml. The amount dispensed may vary slightly depending on the model.
4 Save the default changes.
· Dispenser 1 : Press and hold the Dispenser 1 button for 3 seconds.
· Dispenser 2 : Press and hold the Dispenser 2 button for 3 seconds.
Using both Dispensers for Liquid Detergent

3 Press the Dispenser 1 button to light
up the B Link indicator. · The A Liquid detergent indicator is
always light on.
· When the B Link indicator is
selected, the Dispenser 2 button cannot be operated.
4 Press and hold the Dispenser 1 and
Dispenser 2 buttons at the same time for 3 seconds to save the changes.
Setting the Dispenser 2 for Different Liquid Detergent Dispenser
1 Press the Power button.

NOTE · If you set both dispensers for liquid
detergent, you can not use the liquid softener dispenser for liquid softener.
· If you want to use a liquid softener:
– After the programme is finished, select Rinse+Spin (Default programme of Download Cycle) and add softener directly into the drum or into the manual main wash detergent compartment.
– If you downloaded a download cycle, Rinse+Spin is not available.
Setting the Dispenser 2 for Same Liquid Detergent Dispenser
1 Press the Power button.

2 Press and hold the Dispenser 1 and
Dispenser 2 buttons at the same time for 3 seconds.
3 Press the Dispenser 2 button to light
up the C Liquid detergent indicator.
4 Press and hold the Dispenser 1 and
Dispenser 2 buttons at the same time for 3 seconds to save the changes.
Cleaning the ezDispense pumping system Use this function to change the type of detergent or softener. This function cleans residual detergent or softener in the hose connected to the ezDispense

2 Press and hold the Dispenser 1 and
Dispenser 2 buttons at the same time for 3 seconds.

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46 OPERATION

A (when changing the type of detergent
or softener).

5 Press the Dispenser 1 or Dispenser 2
button to select the compartment to be cleaned up.
· Both compartments can be cleaned at the same time.

6 Press the Start/Pause button.
Finishes this function within 16 minutes.

NOTE
· Run this function once a month (or more often if needed) to remove detergent buildup and other residue.
· If you do not clean the ezDispense compartment, detergent or softener will be remained in the connected hose.
· Using this function may cause some foam in the drum.
1 Wash the ezDispense compartment
that needs to be cleaned. Please refer to Cleaning the Appliance Periodically & Performing an Emergency Water Evacuation in MAINTENANCE chapter for further details.

Settings
Child Lock
Use this option to disable the controls. This function can prevent children from changing cycles or operating the appliance.
NOTE
· Once this function is set, all buttons are locked except the Power button.
· When the controls are locked, [L and
the remaining time are alternatively shown on the display during the wash while this function is engaged.
· Turning off the power will not reset this function. You must deactivate this function before you can access any other functions.

2 Fill the water in compartment to be
cleaned up to the MAX line.
3 Press the Power button.
4 Press and hold the Spin button for 3
seconds to clean the connected hose.
When this option is selected, dcL
appears on the display.

Locking the Control Panel
1 Turn on the power.
2 Press and hold the Delay End and
Add Item buttons at the same time for 3 seconds to activate this function.
· A beeper will sound, and CL will
appear on the display.

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Unlocking the Control Panel
1 Turn on the power.
2 Press and hold the Delay End and
Add Item buttons at the same time for 3 seconds to deactivate this function. Beep On/Off This appliance plays a melody when it starts and stops. · Press and hold the TurboWash and Pre Wash buttons simultaneously for 3 seconds to deactivate/activate this function.

OPERATION 47

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48 SMART FUNCTIONS

SMART FUNCTIONS

LG ThinQ Application
The LG ThinQ application allows you to communicate with the appliance using a smartphone.

LG ThinQ Application Features
Communicate with the appliance from a smartphone using the convenient smart features.
Remote Start
It allows you to control the appliance remotely from the LG ThinQ application.
Download Cycle
You can download new and special cycles that are not included in the basic cycles on the appliance. A variety of specialty cycles specific to the appliance can be downloaded to the successfully registered appliances. Once cycle download is completed in the appliance, the appliance keeps the downloaded cycle until a new cycle is downloaded.
NOTE · Only one downloaded cycle can be
stored on the appliance at a time.
Tub Clean Coach
This function shows how many cycles remain before it is time to run the Tub Clean function.

Smart Diagnosis
This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use.
Settings
Allows you to set various options on the appliance and in the application.
Push Alert
When the cycle is complete or the appliance has problems, you have the option of receiving push notifications on a smartphone. The notifications are triggered even if the LG ThinQ application is off.
NOTE · If you change your wireless router,
Internet service provider, or password, delete the registered appliance from the LG ThinQ application and register it again.
· The application is subject to change for appliance improvement purposes without notice to users.
· Functions may vary by model.

Energy Monitoring
This function checks the energy consumption of the recently used cycles and monthly average.

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SMART FUNCTIONS 49

Before Using LG ThinQ Application
1 Check the distance between the
appliance and the wireless router (WiFi network). · If the distance between the
appliance and the wireless router is too far, the signal strength becomes weak. It may take a long time to register or installation may fail.
2 Turn off the Mobile data or Cellular
Data on your smartphone.
3 Connect your smartphone to the
wireless router.
NOTE · To verify the Wi-Fi connection, check
that f icon on the control panel is lit.
· The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet

service provider or refer to your wireless router manual.
· LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.
· If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.
· The Wi-Fi connection may not connect or may be interrupted because of the home network environment.
· The network connection may not work properly depending on the Internet service provider.
· The surrounding wireless environment can make the wireless network service run slowly.
· The appliance cannot be registered due to problems with the wireless signal transmission. Unplug the appliance and wait about a minute before trying again.
· If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.
· The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
· Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.
· If the security protocol of the router is set to WEP, you may fail to set up the network. Please change it to other security protocols (WPA2 is recommended) and register the product again.

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50 SMART FUNCTIONS

Installing the LG ThinQ Application
Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone. Follow instructions to download and install the application.
Activating Network Connection
1 Run the LG ThinQ application.
2 Select and touch the Front Load
Washer in the application.
3 Press the Power button on the
control panel.
4 Press and hold Wi-Fi button for 3
seconds on the control panel. · The Wi-Fi LED blinks during the
connection process.
Using the Appliance Remotely
Remote Start Use a smartphone to control your appliance remotely. You can also monitor your cycle operation so you know how much time is left in the cycle.
Using this function
1 Put the clothes into the drum.
· If desired, add bleach or fabric softener to the appropriate areas of the dispenser.
2 Press the Power button.

3 Press and hold Remote Start button
for 3 seconds to enable the remote control function.
4 Start a cycle from the LG ThinQ
application on your smartphone.
NOTE · Once this function is enabled, you can
only start a cycle from the LG ThinQ smartphone application. If the cycle is not started, the appliance will wait to start the cycle until it is turned off remotely from the application or this function is disabled. · If the door has been opened, you can not start a cycle remotely.
Disable this function manually
When this function is activated, press and hold the Remote Start button for 3 seconds.

Deactivating Network Connection
1 Press the Power button on the
control panel.
2 Press and hold the Spin and Delay
End buttons simultaneously for 3 seconds to deactivate Network Connection.

Standby Power Consumption

Standby power consumption
Network standby power consumption

0.5 W 2.0 W

ENGLISH

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SMART FUNCTIONS 51

The period of time after which the power management function, or a similar function, switches the equipment automatically into standby and/or off mode and/or the condition providing networked standby

20 minu tes

NOTE
· The activation of the network connection may increase the power consumption of the appliance.

Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http:// opensource.lge.com.
In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.
LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com. This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information.

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52 SMART FUNCTIONS
Smart Diagnosis
This feature is only available on models with the c or d logo.
Use this feature to help you diagnose and solve problems with your appliance.
NOTE · For reasons not attributable to LGE’s negligence, the service may not operate due
to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability. · The feature may be subject to change without prior notice and may have a different form depending on where you are located.

Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application.
· Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.
Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.
· Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.
1 Press the Power button to turn on
the appliance.
· Do not press any other buttons.

2 Place the mouthpiece of your
smartphone close to the c or d
logo.

Max. 10 mm

Max. 10 mm

3 Press and hold the Temp. button for
3 seconds or longer while holding the smartphone mouthpiece to the logo until the data transfer is complete.
· Keep the smartphone in place until the data transfer has finished. Time remaining for data transfer is displayed.
4 After the data transfer is complete,
the diagnosis will be displayed in the application.
NOTE · For best results, do not move the
smartphone while the tones are being transmitted.

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MAINTENANCE

MAINTENANCE 53

WARNING
· Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning may result in serious injury, fire, electric shock, or death.
· Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They may damage the finish.

ENGLISH

Cleaning After Every Wash

What to Clean
Always remove items from the washing machine as soon as the cycle is complete. Leaving damp items in the washing machine can cause wrinkling, colour transfer, and odour.
· After the wash cycle is finished, wipe the door and door seal to remove any moisture.
· Leave the door slightly open to dry the drum.
· Wipe the appliance with a dry cloth to remove any moisture.

Cleaning the Exterior
Proper care of your appliance can extend the service life.
Exterior
· Immediately wipe off any spills. · Wipe with a damp cloth and then again
with a dry cloth ensuring there is no moisture in cabinet joints or crevices. · Do not press on the surface or the display with sharp objects.
Door
· Wash with a damp cloth on the outside and inside and then dry with a soft cloth.

WARNING
· Do not attempt to separate any panels or disassemble the appliance. Do not apply any sharp objects to the control panel in order to operate the appliance.

WARNING
· Leave the door open to dry inside of the appliance only if the children are supervised at home.

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54 MAINTENANCE

Cleaning the Appliance Periodically & Performing an Emergency Water Evacuation

Tub Clean
This is a special function to help clean the inside of the appliance by soaking, washing, rinsing and spinning. Run this function once a month (or more often if needed) to reduce build-up of detergent and softener and other residue. · If there is a bad smell or mildew inside
the appliance, run this function once a week for 3 weeks in addition to the regularly prompted intervals.
NOTE · The tcL message will be displayed to
alert to the recommendation of operating this function.
1 Remove any clothing or items from
the appliance and close the door.
2 Open the dispenser drawer and add
anti limescale powder to the main wash compartment. · Tablets can be placed directly into
the drum as an alternative to powder.
3 Close the dispenser drawer slowly.
4 Turn on the power, and then select
the Tub Clean.

6 Leave the door open to dry the inside
of the appliance completely.
· When the inside of the appliance is not dried completely, it may cause a bad smell or mildew.
WARNING
· Leave the door open to dry inside of the appliance only if the children are supervised at home.
Cleaning the Water Inlet Filter
The water inlet filter collects lime or any sediment that may be in water that is supplied to the appliance. Clean the inlet filter every six months or so, or more often if the water is very hard or contains traces of limescale.
· Turn off the water supply taps to the appliance if the appliance is to be left for a certain period of time (e.g. holiday), especially if there is no floor drain (gully) in the immediate vicinity.
· 1E error message will be displayed on
the control panel when the water is not entering the detergent drawer.
1 Turn off the power and the water tap
and then unscrew the water inlet hose.

5 Press the Start/Pause button to
start.

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2 Remove the water inlet filter with
small pliers and then clean the filter using a medium bristle tooth brush.

MAINTENANCE 55
3 Remove the drain plug from the drain
tube first A, and then drain the
water. Then slowly unscrew the drain
pump filter B to drain the remaining
water and then proceed to remove any debris or objects from the filter.

ENGLISH

Cleaning the Drain Pump Filter and Performing an Emergency Water Evacuation
The drain filter collects threads and small objects that may have been accidentally left in the clothes. Make sure that the filter is clean every six months to ensure smooth running of your appliance. Allow the water to cool before cleaning the drain pump filter. Open the door in an emergency or perform an emergency water evacuation.
1 Unplug the appliance.

4 After cleaning the drain pump filter,
carefully reinsert the filter and screw the drain cap back in clockwise carefully to avoid cross threading and leakage. Reinsert the plug back into the drain tube and place the tube into its holder.
5 Close the cover cap.

2 Open the cover cap and pull out the
drain tube.

CAUTION
· Be careful when draining, as the water may be hot.
· Run the drum cleaning programme once a month (or more often, as needed) to remove excess detergent and other debris.

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56 MAINTENANCE

Cleaning the ezDispense Drawer
Clean the ezDispense compartments every time you refill the detergent/ softener or change to a new type of detergent/softener.
Remove and clean the detergent dispenser drawer once or twice a month. Leaving detergent in the detergent dispenser drawer for an extended period or using the washing machine for a long time may cause the build-up of residue in the detergent dispenser drawer.
WARNING
· Do not spray water inside the washing machine. Doing so may cause fire or electric shock.

4 Open the lids.
5 Clean the inserts with warm water.
· Rinse the drawer in warm water to dissolve the detergent residue or softener scale.
· Use a soft cloth or brush to remove any residue.
· Do not use soap when cleaning the drawer and inserts.

1 Turn off the washing machine, and
unplug the power cord.
2 Pull out the detergent dispenser
drawer until it stops.

6 If the detergent or softener is
hardened inside the ezDispense compartments, remove the covers on the drawer.

3 Press down the disengage button A
to completely remove the drawer.

7 Clean the insides of the
compartments with warm water.
· Use a soft cloth or brush to clean and to remove any residue.

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· Do not use soap when cleaning the drawer and inserts.

MAINTENANCE 57

ENGLISH

8 Securely close the covers on the
ezDispense compartments.

9 Wipe off any moisture with a dry
towel or cloth after cleaning.
10 Reinsert the detergent dispenser
drawer.

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58 TROUBLESHOOTING
TROUBLESHOOTING
Operation of your appliance can lead to errors and malfunctions. The following tables contain possible causes and notes for resolving an error message or malfunction. It is recommended to read the tables carefully below in order to save your time and money that may cost for calling to LG Electronics service centre.

Before Calling for Service
Your appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following tables before calling to LG Electronics service centre.

Error Messages

Symptoms
1E
INLET ERROR

Possible Cause & Solution
Water supply is not adequate in that location. Water does not enter appliance or it enters slowly. · Check another tap in the house.
Water supply tap is not completely open. Water does not enter the appliance or it enters slowly. · Open fully tap.
Water supply hose(s) are kinked. · Straighten hose or reinstall the water inlet hose
The filter of the supply hose(s) are clogged. · Check and clean the inlet valve filter after turning off the
taps and removing the hose connections to the washing machine.

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TROUBLESHOOTING 59

ENGLISH

Symptoms

Possible Cause & Solution

UE
UNBALANCE ERROR

The appliance has a system which detects and corrects the unbalance of the appliance.
· The clothes may be too wet at the end of the cycle, rearrange the load to allow proper spinning. Close the door and press Start/Pause button. It may take a few moments before the appliance begins to spin. The door must be locked before spin can be achieved.

Load is too small. This system may stop spinning or even interrupt the spin cycle altogether if individual heavy articles (e.g. bath mat, bath robe, etc.) are loaded.
· Add 1 or 2 similar items or smaller articles of clothes to help balance the load. Close the door and press Start/Pause button. It may take a few moments before the appliance begins to spin. The door must be locked before spin can be achieved.

OE
WATER OUTLET ERROR

Drain hose is kinked or clogged. Water in the appliance does not drain or drains slowly. · Clean and straighten the drain hose.

The drain filter is clogged. · Check and clean the drain filter.

dE dE1 dEz dE4
DOOR ERROR

Door sensor malfunctions.
· Please call LG service centre. You can find your local LG service centre phone number in the warranty card.

tE

This is a control error.

CONTROL ERROR · Unplug the power plug and call for service.

LE
MOTOR LOCKED ERROR

Over load in motor.
· Let the appliance wait for 30 minutes until the motor is cooled down and then, restart the cycle.

FE

Water overfills due to a possible faulty water valve.

OVERFLOW ERROR · Close the water tap. Unplug the power plug. Call for service.

PE

Water level sensor malfunctions.

PRESSURE SENSOR · Close the water tap. Unplug the power plug. Call for service.

ERROR

vs
VIBRATION SENSOR ERROR

Vibration sensor malfunctions. · Call for service.

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60 TROUBLESHOOTING

Symptoms
FF
FROZEN FAILURE
AE
WATER LEAKAGE
PF
POWER FAILURE

Possible Cause & Solution
Is supply/drain hose or drain pump frozen? · Supply warm water into the drum in order to unfreeze the
drain hose and the drain pump. Cover the supply hose with wet and warm towel.
Water leaks. · Call for service.
The appliance experienced a mains power failure. · Restart the cycle.

ezDispense Error Messages

Symptoms

Possible Cause & Solution

E d1
ezDispense ERROR 1

The amount of liquid detergent in the detergent compartment did not decrease.
After putting the detergent into the detergent compartment, it was left for a long time and the detergent hardened.
· Clean the detergent compartment thoroughly, fill it with liquid detergent, install it in the drawer, and run a wash
cycle. If E d1 is displayed continuously, call for service.

E dz

The amount of liquid detergent in the detergent

ezDispense ERROR compartment did not decrease.

2

· Call for service.

E d3
ezDispense ERROR 3

The amount of fabric softener in the liquid fabric softener or liquid detergent compartment did not decrease.
After putting the fabric softener into the liquid fabric softener or liquid detergent compartment, it was left for a long time and the fabric softener hardened.
· Clean the liquid fabric softener or liquid detergent compartment thoroughly, fill it with liquid fabric softener,
install it in the drawer, and run a wash cycle. If E d3 is
displayed continuously, call for service.

E d4
ezDispense ERROR 4

The amount of liquid fabric softener in the liquid fabric softener or liquid detergent compartment did not decrease.
· Call for service.

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TROUBLESHOOTING 61

Symptoms

Possible Cause & Solution

E ds
ezDispense ERROR 5

The amount of liquid detergent or fabric softener in the liquid fabric softener or liquid detergent compartment did not decrease.
· Call for service.

O PN
ezDispense OPEN ERROR

The washer was operated without completely closing the drawer.
The drawer was opened during the washer operation.
· Push the drawer completely closed. If O PN is displayed
continuously, call for service.

ENGLISH

Noises You Might Hear

Symptoms Rattling and clanking noise
Thumping sound

Possible Cause & Solution
Foreign objects, such as keys, coins, or safety pins may be in the drum. · Stop the appliance, check the drum for foreign objects. If
the noise continues after the appliance is restarted, call for service.
Heavy clothes may produce a thumping sound. This is usually normal. · If the sound continues, the appliance is probably out of
balance. Stop and redistribute the clothes.
The clothes may be out of balance. · Pause the programme and redistribute the clothes after
the door unlocks.

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62 TROUBLESHOOTING

Symptoms Vibrating noise

Possible Cause & Solution
Package materials are not removed. · Remove package materials.
The clothes may be unevenly distributed in the drum. · Pause the programme and redistribute the clothes after
the door unlocks.
Not all levelling feet are resting firmly and evenly on the floor. · See the Levelling the Appliance instruction to adjust the
levelling of the appliance.
Floor not rigid enough. · Check if the floor is sold and does not flex. See the
Installation Place Requirements to select the proper location.

Operation

Symptoms Water is leaking.

Possible Cause & Solution
House drain pipes are clogged. · Unclog waste pipes. Contact plumber if necessary.
Leakage is caused by improper installation of drain hose or clogged drain hose. · Clean and straighten the drain hose. Check and clean the
drain filter regularly.
Drain pump filter cap is not fitted correctly. · Refit the drain pump filter.

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TROUBLESHOOTING 63

ENGLISH

Symptoms

Possible Cause & Solution

Appliance does not operate.

Control panel has powered off due to inactivity.
· This is normal. Press the Power button to turn the appliance on.

Appliance is unplugged.
· Make sure that the cord is plugged securely into a working outlet.

Water supply is turned off. · Turn the water supply tap completely.

Controls are not set properly.
· Make sure that the programme is correctly set. Close the door and press the Start/Pause button.

Door is open.
· Close the door and make sure that nothing is caught under the door preventing it from closing completely.

Circuit breaker/fuse is tripped/blown.
· Check house circuit breakers/fuses. Replace fuses or reset breaker. The appliance should be on a dedicated branch circuit. The appliance will resume the programme where it stopped once power is restored.

Control needs to be reset.
· Press the Power button, then reselect the desired programme and press the Start/Pause button.

Start/Pause was not pressed after a programme was set.
· Press the Power button, then reselect the desired programme and press the Start/Pause button. The appliance is turned off if the Start/Pause button is not pressed within a certain time.

Extremely low water pressure.
· Check another tap in the house to make sure that household water pressure is adequate.

Appliance is heating the water or making steam.
· The drum may stop operating temporarily during certain cycles, while water is safely heated to a set temperature.

Buttons may not The Child Lock option is activated. function properly. · Deactivate the Child Lock option if necessary.

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64 TROUBLESHOOTING

Symptoms

Possible Cause & Solution

Door does not open.

The door cannot be opened for safety reasons once the appliance starts.
· This is normal. You can safely open the door after H turns
off.

Appliance is not filling properly.

Inlet filter clogged. · Make sure the inlet filters on the fill valves are not clogged.

Inlet hoses may be kinked. · Check that inlet hoses are not kinked or clogged.

Insufficient water supply.
· Make sure that both hot and cold water taps are turned on all the way.

Hot and cold supply hoses are reversed. · Check supply hose connections.

Appliance does not drain water.

Kinked drain hose. · Ensure that the drain hose is not kinked.

Drain located higher than 1.2 m above the floor.
· Make sure that the drain hose is no higher than 1.2 m above the bottom of the appliance.

Detergent is not dispensed completely or not dispensed at all.

Too much detergent is used. · Follow the guidelines provided by the detergent
manufacturer.
Drain Pump Filter may be blocked. · Clean the Drain filter.

Cycle time is

The load is too small.

longer than usual. · Add more items to allow the appliance to balance the loads.

Heavy articles are mixed with lighter items.
· Always try to wash articles with similar weight in order to allow the appliance to evenly distribute the weight of the load for spinning.

The load is out of balance.
· Manually redistribute the load if articles have become tangled.

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TROUBLESHOOTING 65

Symptoms
Cycle end is delayed

Possible Cause & Solution
Unbalance is detected or suds removing programme is on. · This is normal. The time remaining shown on the display is
only an estimated duration. Actual time may vary.

ENGLISH

Performance
Symptoms Poor stain removal
Staining

Possible Cause & Solution
Previously set stains. · Articles that have been previously washed may have stains
which have been set. These stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal.
Bleach or softener is dispensed too soon. · Dispenser compartment is overfilled. It makes bleach or
softer dispensed rapidly. Always measure bleach or softener to prevent overfilling.
· Close the detergent dispenser slowly.
Bleach or softener was added directly to the clothes in the drum. · Always use the detergent dispenser to ensure that bleach
or softener is properly dispensed at the right time in the programme.
Clothes were not properly sorted. · Always wash dark colours separately from light colours and
whites to prevent discoloration.
· Never wash heavily soiled items with lightly soiled items.

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66 TROUBLESHOOTING

Symptoms Wrinkling

Possible Cause & Solution
Appliance is not unloaded promptly. · Always remove items from the appliance as soon as the
programme is complete.
Appliance is overloaded. · The appliance can be fully loaded, but the drum should not
be tightly packed with items. The door of the appliance should be closed easily.
Hot and cold water supply hoses are reversed. · Hot water rinse can set wrinkles in garments. Check the
supply hose connections.
Spin speed may be too high. · Set the spin speed to suit the garment type.

Odour

Symptoms

Possible Cause & Solution

Musty or mildewy Inside of drum is not cleaned properly. odour in appliance · Run the Tub Clean function regularly.

Odours can occur if the drain hose is not properly installed, causing siphoning (water flowing back inside of the appliance).
· When installing the drain hose, make sure that it does not get kinked or blocked.

If the detergent dispenser is not cleaned regularly, odours can occur from mold or foreign substances.
· Remove and clean the detergent dispenser, especially the top and bottom of the dispenser’s opening.

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ENGLISH

TROUBLESHOOTING 67

ezDispense

Symptoms

Possible Cause & Solution

Refill Alarm continues to display when detergent/ softener is added.

Detergent/softener has built up on the fluid level sensor.
· Open the compartment covers and clean the insides of the ezDispense compartments with warm water. Use a soft brush to remove any residue. If the Refill Alarm is displayed continuously, call for service.

The amount of detergent/softner is not enough for the sensor to detect.
· Fill the detergent/softner up to the MAX line in the compartment.

Too much/too little detergent or softener dispensed.

The default dispense amounts setting may need to be changed. · Check and change the default dispense amounts setting.

The ezDispense doesn’t dispense detergent/ softener.

The ezDispense function is off. · Turn on the ezDispense function.
The ventilation holes are blocked. · Clean the ventilation holes for the lids on the
compartments with warm water.

The detergent or softener in the ezDispense compartments has hardened.
· Clean the ezDispense compartments and change the detergent or softener.

There’s foam on the rinsing course, and there’s detergent left on the clothes after the washing.

Detergent was used when rinsing.
· Please make sure that the detergent/softner is stored correctly. (right: detergent / left: softener)

After the washing, You need to clean the inside of the ezDispense system.

there’s a scum on · When using both dispensers for liquid detergent, make

the cloth.

sure to run the ezDispense Nozzle Clean in advance.

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68 TROUBLESHOOTING

Symptoms

Possible Cause & Solution

Detergent, softener leaks from the lid of the ezDispense compartments.

You need the ezDispense compartment’s horizontal maintenance.
· Leakage occurs when the ezDispense compartment is tilted. Slide the ezDispense compartment out or in slowly and use both hands for safety.

The lid isn’t fully closed.
· Securely close the lids to the ezDispense compartments. Be careful not to lose the lids.

Wi-Fi

Symptoms

Possible Cause & Solution

Your home appliance and smartphone are not connected to the Wi-Fi network.

The password for the Wi-Fi that you are trying to connect to is incorrect. · Find the Wi-Fi network connected to your smartphone and
remove it, then register your appliance on LG ThinQ.
Mobile data for your smartphone is turned on. · Turn off the Mobile data of your smartphone and register
the appliance using the Wi-Fi network.

The wireless network name (SSID) is set incorrectly.
· The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters).

The router frequency is not 2.4 GHz.
· Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your internet service provider or the router manufacturer.

The distance between the appliance and the router is too far.
· If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance.

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TROUBLESHOOTING 69
Customer Care and Service
Contact an LG Electronics customer information centre. · To find an LG Electronics authorised service personnel, visit our website at
www.lg.com and follow the instructions found there. · Self-repair is not recommended as it could further damage the device and void the
guarantee. · Spare parts referenced in Regulation 2019/2023 are available for a minimum
duration of 10 years.

ENGLISH

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Memo

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Memo

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References

• LG Electronics & Home Appliances | Shop Now | LG USA

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