BOSE 841013-0010 Noise-Masking Sleepbuds User Guide

BOSE 841013-0010 Noise-Masking Sleepbuds User Guide

Read and keep all safety and usage instructions.

Important safety recommendations

1. To prevent accidental swallowing of the sleepbuds ™, keep them in place inaccessible to children and pets. Sleepbuds ™ contain a silver zinc battery which may be hazardous
   if swallowed. If it is swallowed, see a doctor immediately. When not in use, sleepbuds ™ should be stored in the charging case (the lid should be closed), out of the reach of children and pets.

2. DO NOT allow children to use the sleepbuds ™.

3. Only clean the sleepbuds ™ and charging case with a dry cloth. For additional cleaning instructions, see page 31.

4. Use only attachments / accessories recommended by the manufacturer.

WARNINGS / CAUTIONS

• When using this product, basic safety precautions should always be followed, including: – Read all instructions before using the charging case.

• Close supervision is required when using the charging case near children to reduce the risk of injury.

• Protect the charging case from rain, snow, water and other liquids.

• Use of an AC adapter that is not recommended or sold by the battery manufacturer may create a fire risk or personal injury.

• Do not use the case with the charger in such a way that the rated power of the charger is exceeded. Exceeding the rated output power may cause fire or personal injury.

• Do not use the charger case if it has been damaged or modified. Damaged or modified
  batteries can operate unpredictably, posing the risk of fire, explosion, or injury.

• The charging case must not be disassembled. Incorrect reassembly may create a fire hazard or personal injury.

• Do not crush the charger case or expose it to fire or high temperatures, and do not open the charger. Exposure to fire or temperatures above 100 ° C may cause an explosion.

• Service must be performed by a qualified service technician using only identical spare parts.
   DO NOT use sleepbuds ™ when not being able to hear ambient noise could endanger you or others. When carrying out activities that require paying attention to your surroundings (e.g. watching children, driving, cycling or walking in high traffic areas, near construction sites, railroad tracks, etc.), remove the sleepbuds ™ or adjust the volume level to ensure that ambient sounds, including alarms and warning signals, can be heard.

• DO NOT submerge the sleepbuds ™ in water. DO NOT expose the sleepbuds ™ to running water (eg from the tap). DO NOT wear sleepbuds ™ while showering or bathing, or while engaging in water sports such as swimming, waterskiing, surfing, etc.

The product contains small parts that may cause choking if swallowed. It is not suitable for children under the age of 3.

The product contains magnetic elements. Consult your doctor to find out if this may affect the functioning of your medical implants.

• DO NOT expose the product to splashes or splashes, or place filled containers near the product liquids (e.g. vases).
• The product must be placed away from fire and heat sources. DO NOT place any naked flame sources, such as lighted candles, on or near the product.
• DO NOT modify the product without permission.
• Use the product only with the supplied power adapter.
• The supplied power adapter has not been tested for use above 2000 meters above sea level

The device may only be used at altitudes below 2,000 meters above sea level

•  In the event of a battery leak, do not allow the liquid to come in contact with the skin or eyes. If such contact occurs, medical attention should be sought.
• Do not expose the products with batteries to excessive temperatures (eg do not store them
  in a place exposed to direct sunlight, fire, etc.).

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These requirements are designed to provide protection against harmful interference in a residential installation.

This equipment generates and uses radio frequency energy and may cause harmful interference to radio communications if not installed and used in accordance with the manufacturer’s instructions.

However, there is no guarantee that the operation of some installations will not be affected. If this equipment disturbs radio or television reception, which can be determined by turning the equipment off and on, you can try to correct the interference by one of the following methods:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio / TV technician for help technical assistance.

As a result of changes or modifications made without the express approval of Bose Corporation, the user may not be allowed to operate the device.

This device complies with Part 15 of the FCC Rules and ISED Canada Licensing RSS Standards. Authorization to use the device is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) must accept any interference received from outside, including any interference that may cause undesired operation.

This device complies with FCC and ISED Canada radiation exposure limits. This transmitter should not be co-located with or in conjunction with any other antenna or transmitter.

FCC ID: A94424611
IC: 3232A-424611
CAN ICES-3 (B)/NMB-3(B)

Hereby, Bose Corporation declares that this product is in compliance with the essential requirements and guidelines of Directive 2014/53 / EU and other applicable EU directives.
The complete declaration of conformity is available at www.Bose.com/compliance

Europe:
The operating frequency range of the device is 2400–2483.5 MHz:
Bluetooth Low Energy: Maximum power spectral density: less than 10 dBm / MHz EIRP.

This symbol means do not dispose of your product with your other household waste.
It must be delivered to an appropriate collection point for recycling. Correct disposal and recycling helps to protect natural resources, human health and the environment. For more information on the disposal and recycling of this product, please contact your local council, your waste disposal service, or the shop where you purchased the product.

Low Power Radio Regulation

Article XII
Under the Low Power Radio Equipment Regulation, no company, enterprise, or user is allowed to change the frequency, increase the transmitting power or modify the original specifications and operation of the approved low power radio equipment without the approval of NCC.

Article XIV
Low power radio equipment should not affect aviation safety or interfere with business communications. In the event of any interference, the user is obliged to stop using the device immediately until the interference is resolved. Business communication means radio communication carried out in accordance with the Telecommunications Law.

Low power radio equipment must be subject to interference from business communications or radiating equipment in the ISM radio band.

DO NOT try to remove the batteries from this device. For removal of this item, contact your local Bose dealer or a qualified technician.

LEGAL INFORMATION

Harmful substances table (China restrictions)

Harmful Substances Table (Taiwan restrictions)

Please enter and save the following information

The serial number of the device is located on the bottom of the charging case.

Serial number:

Model Number: 424611

Manufacturing Date: The eighth digit of the serial number represents the year of manufacture, for example, “9” represents 2009 or 2019.

Importer — Chiny: Bose Electronics (Shanghai) Company Limited, Part C, Plant 9, No. 353 North Riying Road, Chinaÿ(Shanghai) Pilot Free Trade Zone

Importer — UE: Bose Products BV, Gorslaan 60, 1441 RG Purmerend, Holandia
Importer — Taiwan: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan. Phone number: + 886-2-2514 7676
Importer — Meksyk: Bose de México, S. de RL de CV, Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, DF Telephone number: +5255 (5202) 3545

Android, Google Play and the Google Play logo are trademarks of Google LLC.
Bose, Sleepbuds, Bose Noise Masking Sleepbuds, and StayHear are trademarks of Bose Corporation.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and are used by Bose Corporation under license.

The Apple name and logo are trademarks of Apple Inc. registered in the United States and other countries. App Store is a service mark of Apple Inc.
Bose Corporation Headquarters are: 1-877-230-5639

© 2019 Bose Corporation. No part of this document may be reproduced, modified, distributed or  otherwise used without prior written permission.

THE BOSE SLEEP APP

Download the free Bose Sleep app to control your sleepbuds ™, select masking sounds, manage alarms and phone alerts, adjust volume, and configure advanced settings.

FUNCTIONS

•  Selecting the masking sounds played on the sleepbuds ™.
• Using the Sound Library, you can download or replace new sounds unnecessary sounds.
• Setting up alarms.
• Name your sleepbuds ™ headphones.
• Manage phone alert settings.
• Turn on dark mode at night.
• Finding answers to frequently asked questions.
• Update your sleepbuds ™ software to the latest version and testing new features.

KEEP IN TOUCH WITH THE SURROUNDINGS

Sleepbuds ™ are used to mask noise and distracting sounds during sleep.
Therefore, they reduce the audibility of other sounds, such as alarms, warnings, and the voices of people and pets.

SET THE VOLUME TO THE APPROPRIATE

To adjust the masking of noise and other sounds, set the volume to an appropriate level. The volume level should be high enough to mask noise that makes it difficult to fall asleep, but should not reduce the ability to hear important sounds in the environment.

Set the volume to the lowest level in the Bose Sleep app, then gradually increase the volume to an appropriate level. The lower the volume, the more important sounds around you can be heard.

ADVICE ON VOLUME

If you want to ensure that important sounds around you are heard while using your sleepbuds ™, consider the following tips.

Basic tips

• If you sleep next to another person, get help so you don’t miss important sounds around you when using your sleepbuds ™.

Advanced Tips
These tips are about reducing the effectiveness of sleepbuds ™ noise masking and making sounds around you more audible.

• Use only one sleepbud ™.
• Configure the current masking sound to be disabled when specified time instead of playing all night long. To do this, you can set a sleep timer for the current masking sound in the Bose Sleep app.

WHAT’S IN THE PACKAGE?

CONTENTS OF THE PACKAGE

Check that the package contains the following items:

Note: The medium (gray) tips are attached to the sleepbuds

• USB power adapter and AC adapter adapters may be slightly different.

Use the appropriate power adapter for your region.

NOTE: Do not use the product if any part is present damaged. Please notify your authorized Bose distributor or Bose customer service.

Please visit worldwide.Bose.com/Support/Sleepbuds

CONTROLS

OPENING THE CHARGER CASE
With the Bose logo facing up, slide the charger case cover away from you to open it.

The indicators in the case border will turn on (see page 25) to show the battery level, charging status of the case and sleepbuds ™ batteries.

POWER ON
Take the sleepbuds ™ out of the charging case.

The sleepbuds ™ will power on automatically.

POWER OFF
Place the sleepbuds ™ in the charging case.
For information on how to properly store the sleepbuds ™, see “Charging the sleepbuds ™ battery” on page 21.

The sleepbuds ™ will automatically turn off and the relevant white segments of the charging indicator will flash (see “Sleepbuds ™ Charging Indicators” on page 25).

PHONE CALL FUNCTIONS
To use sleepbuds ™ for phone call functions:

• Turn off the Do Not Disturb feature on your mobile device. Headphones sleepbuds ™ follow the device’s “Do Not Disturb” setting.
• Set up phone alerts using the Bose Sleep app.

Once set up, you can receive alerts using your sleepbuds ™ and receive phone calls using your mobile device.

NOTE: sleepbuds ™ use Bluetooth Low Energy technology to establish a connection with the user equipment and may disconnect the connection periodically during the night. If you answer the call while the sleepbuds ™ are disconnected, you cannot receive phone alerts.

Telephone alerts
Phone alerts are notifications via sleepbuds ™ to wake you up when an incoming call is detected.

To enable alerts and manage volume / sound settings, press the gear icon in the Bose Sleep app.

Receiving a phone call
Phone calls must be answered using your mobile device.
I cannot answer phone calls using the sleepbuds ™.

1. Remove the sleepbuds ™ from your ears.
2. Answer the call using your mobile device.

CORRECT FIT

CHOOSING THE RIGHT ENDS
STAYHEAR+SLEEP
For optimal noise masking and stability, select the correct size StayHear + Sleep tips. When choosing their size, you should pay attention to comfort and fit in each ear. You may need to try all sizes on for the best fit. You may also find that you need a different size for each ear.

NOTE: To verify the fit of the StayHear + Sleep tips, see page 19.
Each sleepbud ™ and StayHear + Sleep tip is marked with an L (left) or R (right) letter. Attach the left end to the left sleepbud ™ and the right end to the right sleepbud ™.

PLACING THE SLEEPBUD ™ HEADPHONES IN YOUR EARS
By using the StayHear + Sleep tips, you can comfortably and securely fit the headphones to your ears. The lug on the tip fits in the ear just below its ridge.

1. Place the sleepbud ™ in your ear with the Bose logo facing up.
2. Rotate the sleepbud ™ backward to lock it.
3. Press the nib on the tip to align it with the ridge of the ear.

NOTE: Be careful when placing the sleepbud ™ in ears. The tips should be inserted deep into the ear so that they fit tightly without causing discomfort.

CHECKING TIP MATCH STAYHEAR+ SLEEP
To find out if the size of the StayHear + Sleep tips is appropriate, use a mirror or someone else’s help and the tips below. The tip protrusion should fit properly under the ridge of the ear without pinching.

Also do the following:

• Try speaking aloud. Your voice should sound muffled in both ears.
• Shake your head. The sleepbuds™ should stay secure.

If your current tip size doesn’t feel secure, select another size.
NOTE: For information about changing the tips, see page 20.

CHANGE THE STAYHEAR+ SLEEP TIPS

1. Hold the base of the attached StayHear + Sleep tip, tilt the back of the tip and carefully slide the sleepbud ™ off the tip.

2. Align the spine near the opening in the new StayHear + Sleep tip as indicated with a groove on the end of the sleepbud ™. Place the end cap in the hole. Carefully stretch the base of the earpiece and place it on the back of the sleepbud ™ to fit the sleepbud ™ securely.

NOTE: Make sure to insert the left sleepbud™ into the left tip and the right sleepbud™ into the right tip (see page 20).

3. Make sure that the sleepbud™ is correctly oriented in the tip. The Bose logo on the sleepbud™ should face outwards and be right-side up, and both charging contacts should be visible through the back of the tip.

BATTERY

CHARGE THE SLEEPBUDS™
The sleepbuds™ charge while they are in the charging case.
1. Align the charging contacts on the right sleepbud™ with the charging pins on the right side of the case.

2. Place the sleepbud™ in the case until it magnetically snaps into place. The charging light for the right sleepbud™ blinks white.

NOTE: If the charging light doesn’t blink white when you place the sleepbud™ in the case, you may have placed the sleepbud™ in the case incorrectly or your case battery may be depleted. Place the sleepbuds™ in the case again, then charge the case (see page 23). If the issue persists, see “ Sleepbuds™ don’t charge” on page 33.

3. Repeat steps 1 and 2 to charge the left sleepbud™.

Charging time
Allow up to eight hours to fully charge the sleepbuds™.
NOTE: A full charge allows up to 10 hours of use.

Check the battery levels of the sleepbuds™
You can check the battery levels of the sleepbuds™ while using or charging the sleepbuds™.

While using the sleepbuds™
In the Bose Sleep app, check the center of the home screen to see the current battery level of the sleepbuds™.

NOTE: If the sleepbuds™ have different battery levels, the home screen shows the lowest level.

While charging the sleepbuds™
When you place a sleepbud™ in the charging case, the corresponding charging light blinks according to charging status (see page 25).

CHARGE THE CASE
The charging case stores and charges your sleepbuds™ while you’re not using them.

NOTES:

• Keep the case connected to AC (mains) power when possible to make sure that your sleepbuds™ are always fully charged. You can also use the case battery to charge the sleepbuds™ while traveling.
• Before charging, make sure the sleepbuds™ are at room temperature, between 41° F (5° C) and 113° F (45° C).

1. Connect the small end of the USB cable to the USB connector on the back of the case.

2. Connect the other end to the USB power supply.
3. Plug the USB power supply into an AC (mains) outlet.
NOTE: If necessary, attach the AC power adapter for your region.

Charging time
When the sleepbuds™ are outside the case, allow up to three hours to fully charge the case. When the sleepbuds ™ are inside the case, charging time varies.

NOTE: When the case is fully charged and operating on battery power, you can fully charge the sleepbuds™ once. A single charge of the sleepbuds™ allows up to 10 hours of use.

Check the case battery level
Open the lid of the charging case (see page 14). The case battery lights glow as follows:

• If five lights glow solid, the case battery is fully charged.
• If only one light glows solid, the case battery is low. Charge the case battery (see page 23).

For more information, see “Charging case battery lights” on page 26.

BATTERY PROTECTION
The battery protection feature conserves the batteries of the sleepbuds™ during long-term storage. The sleepbuds™ switch off when they have been left in the case for a week.

To wake the sleepbuds™, connect the case to power (see page 23), then remove the sleepbuds™ from the case.

SLEEPBUDS™ STATUS

SLEEPBUDS™ CHARGING LIGHTS
Shows the charging status of each sleepbud™. The charging lights are located on the inside rim of the charging case next to the sleepbuds™.

CHARGING CASE BATTERY LIGHTS
Shows the battery level and charging status of the charging case. Five battery lights are located on the inside front rim of the case.

NOTES:

• When charging, the last lit battery light blinks white. When the charging case is fully charged, all battery lights glow solid white.
• If the case isn’t connected to power, the lights turn off after two minutes of inactivity.

BLUETOOTH CONNECTIONS

Bluetooth Low Energy wireless technology lets you control the sleepbuds™ using the Bose Sleep app on your mobile device. Before you can control the sleepbuds™, you must download the app and connect your device with the sleepbuds™.

CONNECT YOUR MOBILE DEVICE
Download the Bose Sleep app and follow the app instructions.

DISCONNECT A MOBILE DEVICE
Use the Bose Sleep app to disconnect a device.
TIP: You can also disable the Bluetooth feature on your device to disconnect.
Disabling the Bluetooth feature on your device disconnects all other devices.

RECONNECT A MOBILE DEVICE
When the sleepbuds™ power on, the most recently-connected device automatically reconnects with the sleepbuds™.

NOTE: The device must be within range (30 ft. or 9 m) and powered on.

ADVANCED FEATURES

PHONE-FREE MODE
Enabling Phone-Free Mode in the Bose Sleep app lets you use your sleepbuds™ with a limited set of features without having to interact with the app.

You may want to enable this feature if:

• You prefer sleeping without electronics nearby.
• You don’t need to set a wake-up alarm or hear notifications.

NOTE: Because the sleepbuds™ are disconnected from your device, they can’t play alarms or receive notifications when Phone-Free Mode is enabled.

When you enable Phone-Free Mode, the sleepbuds™ begin playing a selected masking sound as soon as you remove them from the charging case. They continue to play that sound for a set amount of time or until you return them to the case, depending on your settings.

DARK MODE FOR THE BOSE SLEEP APP
Use Dark Mode to change the Bose Sleep app to a darker color scheme and make it easier on the eyes in dark environments. It keeps your night as peaceful as possible when setting up the sleepbuds™ before bed or making adjustments in the middle of the night.

To enable Dark Mode, tap the gear icon in the Bose Sleep app.

RESET THE CHARGING CASE
Resetting the charging case powers the case off and then on. This can help resolve charging issues.

To reset the charging case, insert a thin paper clip into the hole on the back of the case near the USB connector. Press until you feel a click.

UPDATE THE CHARGING CASE
The Bose Sleep app alerts you if an update is available for your charging case. To access the update, download the Bose Updater on your computer.
Visit: btu.Bose.com

CARE AND MAINTENANCE

CLEAN THE SLEEPBUDS™ AND CHARGING CASE
Your sleepbuds™ and charging case may require periodic cleaning.

REPLACEMENT PARTS AND ACCESSORIES
Replacement parts and accessories can be ordered through Bose customer service.
Visit: worldwide.Bose.com/Support/Sleepbuds

LIMITED WARRANTY
The sleepbuds™ are covered by a limited warranty. Visit our website at
global.Bose.com/warranty for details of the limited warranty.

To register your product, visit global.Bose.com/register for instructions. Failure to register will not affect your limited warranty rights.

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST
If you experience problems with your sleepbuds™, try these solutions first:

• Place the sleepbuds™ in the charging case (see page 15) and remove them (see page 15).
• Close and open the charging case, then check the sleepbuds™ and charging case status (see page 25).
• Charge the charging case (see page 23) and sleepbuds™ (see page 21).
• Move your mobile device closer to the sleepbuds™ (within 30 ft. or 9 m) and away from any interference or obstructions.
• Make sure that your device supports Bluetooth Low Energy ( also called Bluetooth Smart). All devices that are compatible with iOS 10 and newer and most devices that are compatible with Android 5.0 and newer support Bluetooth Low Energy.
• Check the Bose Sleep app to make sure that your sleepbuds™ software is up to date.
• Make sure that you are using the Bose Sleep app, not a different app, to control your sleepbuds™ (see page 28).
• Try connecting another device (see page 28).

OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service.
Visit: worldwide.Bose.com/Support/Sleepbuds

©2019 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM803896-0010 Rev. 06

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References

• Bose Software Updater for: QuietComfort, QuietControl, SoundSport, SoundWear, SoundLink and BOSEbuild products
• Product registration
• Customer Support

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