PIVOTAL COMMWARE T1 Pivotal Echo 5G Repeater User Guide

: June 5, 2024
: PIVOTAL COMMWARE

Table of Contents

WHAT’S IN THE BOX?
INDOORS
Package Contents
Scan for more Installation Help
How to set-up your Pivotal Echo 5G
Troubleshooting help
FAQs
Readings the color
How To Remove Rails
For more support
Read User Manual Online (PDF format)
Download This Manual (PDF format)

**PIVOTAL COMMWARE T1 Pivotal Echo 5G Repeater User Guide

WHAT’S IN THE BOX?

Outdoor Unit
Rail-mounting tool
(with pre-attached rails)

INDOORS

Alignment Cling
Indoor Unit (with pre-attached spacer ring)

10′ power adapter & cable

Package Contents

Window prepping wipes
Allen wrench
Removal tool
Extra rails

Scan for more Installation Help

Installation Video
The latest Quick Start Guide
The latest Installation Manual

Verizon Wireless authorizes the use of this device on Verizon networks only.

WARNING. This is not a CONSUMER device. This device may not be sold at retail. You MUST have an FCC LICENSE or express consent of an FCC Licensee (or express consent of your service provider) to operate this device. Antennas must be installed at least 20 cm (8 inches) from any person. Unauthorized use may result in significant forfeiture penalties, including penalties in excess of $100,000 for each continuing violation.

How to set-up your Pivotal Echo 5G

Prep the window

Use the Speedtest App to determine the window with the strongest signal.
Make sure an outlet is within 10 feet inside the house.
Please don’t plug the indoor unit into the wall outlet until Step 5
Clean the window with the wipes, following the instructions on its packet.
Wait until the window is dry before mounting the rails.

Mount the rails

Place the tool while observing ‘This Side Up’ on the tool.
Keep 5-inches from window edge.
Press hard up and down the rails for 30 seconds.
Keep the rails and window dry while mounting.
Pop the tool off using the tabs on the sides when done.

Mount the outdoor unit

Wait 60 minutes after attaching the rails to mount the outdoor unit.
Slide the outdoor unit down onto the rails.
Tighten the set screws
It’s time to go inside the house for the next steps.

Mount the indoor unit

Line up the alignment cling with the outdoor unit.
Place the indoor unit inside the cutout circle.
Press and hold for 30 Seconds.

Plug it in

Quality of 5G reception
Indoor unit’s power status
Quality of power transfer to outdoor unit

Plug it in
Those will blink then go solid.

Activation

Stay within 10 feet of your Echo 5G during activation.

Turn Wi-Fi off and select the Echo device in your phone’s Bluetooth settings.
You may need to activate Bluetooth tethering in your Bluetooth settings, put your phone into airplane mode, or both.
Navigate to web address 10.0.0.1 and type the last six digits of your device’s serial number (located on the packaging box and the bottom of the outdoor unit) into the designated box.
Press ‘ENTER’ then press “GO” on the next page.
The outdoor unit light will blink red while connecting.
When the light becomes a solid green or yellow your Echo 5G activation is complete.
or Flip the page for troubleshooting help

Troubleshooting help

If the green light is blinking longer than 30 seconds
What it means
The indoor unit is not detecting and powering the outdoor unit.

NOTE: The light will blink red upon startup or reset before changing to indicate signal status.

What you can try
Remove the spacer ring from the indoor unit. Check also to make sure the alignment cling is lined up with the outdoor unit and the indoor unit is correctly positioned inside the circle.

FAQs

What do I do if I have trouble accessing 10.0.0.1?
You may need to clear your browser cache, set your phone to airplane mode, or both.
What do I do if I lose Bluetooth connectivity to the Echo 5G during activation?
Your Bluetooth connection may have dropped if your smartphone was moved too far away from the Echo 5G during activation. Try getting closer to the Echo 5G with the device you are using for activation via Bluetooth. You may need to re-do Step 6 on the other side of the page.
Can I use other devices to activate my Echo 5G?
In addition to a smartphone, you can also use a laptop to activate your Echo 5G. Laptop instructions can be found in the Installation Manual at pivotalcommware.com/Echo-5G-Installation-Help.
What do I do if the Echo 5G signal strength diminishes overtime?
There may be a gradually increasing obstruction of the signal path to the gNB, such as leaves growing on trees that were not there during the initial Echo 5G setup. Re-do Step 6 on the previous page to re-scan and re-align the Echo.
What if the Echo 5G is still not working?
Power the Echo 5G off, then power it back on.

Readings the color

Solid red light
It means there is low to no connectivity/signal or no traffic running through Echo.

Try using a 5G mm Wave device to run traffic through the Echo to see if the LED on the outdoor unit turns yellow or green.

If it remains red, you may need to relocate the Echo or re-run STEP 6 on the other side.

Solid yellow light
It means there is medium connectivity/signal through Echo 5G.

If you find the connectivity is good, no action is required.

However, changing location for Echo could enhance the connectivity.

Solid green light
It means you have good connectivity/signal and you are getting the optimal experience.

How To Remove Rails

Slide the end of the removal tool under the rails, starting at the bottom.
Work your way up the rails from the bottom or side.
When you have loosened the adhesive enough you can carefully remove it by hand.
Use a window cleaner and the rough side of a sponge to clean any remaining adhesive off your window.