ECOFLOW SUP54-55 Manual Submersible Utility Pump Owner’s Manual
- June 5, 2024
- ECOFLOW
Table of Contents
ECOFLOW SUP54-55 Manual Submersible Utility Pump
Before you start
A sump pump is an electrical device designed to operate in inherently wet
environments.
ALWAYS USE EXTREME CAUTION
when installing or maintaining this product! Need Help: Call
1-877-326-3561 for assistance; Do Not
Return to Store
GENERAL SAFETY
Important Safety Instructions
Carefully read and follow all safety instructions in this manual and on pump.
SAVE THESE INSTRUCTIONS – This manual contains important instructions that
should be followed during installation, operation, and maintenance of the
product.
Save this manual for future reference.
Safety Labels
- This is the safety alert symbol. When you see this symbol on your pump or in this manual, look for one of the following signal words and be alert to the potential for personal injury!
- Indicates a hazard which, if not avoided, will result in death or serious injury.
- Indicates a hazard which, if not avoided, could result in death or serious injury.
- Indicates a hazard which, if not avoided, could result in minor or moderate injury.
- NOTICE indicates practices not related to personal injury.
- Keep safety labels in good condition. Replace missing or damaged safety labels.
General Safety
- Risk of burns. Do not touch an operating motor. Motors are de-signed to operate at high temperatures. To avoid burns when servicing pump, allow it to cool for 20 minutes after shut-down before handling.
- Do not allow pump or any system compo-nent to freeze. To do so will void warranty.
- Pump water only with this pump.
- Periodically inspect pump and system com-ponents.
- Wear safety glasses at all times when work-ing on pumps.
- Risk of explosion. Pump body may explode if used as a booster pump.
APPLICATIONS
For Flooded Basement Floors, Window Wells, Spas, Cisterns and Sumps
SPECIFICA TIONS & PERFORMANCE
Model
| ****
HP
| ****
Volt
| ****
Ph
| ****
Amps
| Capacity (GPH at 0’)| ****
Max Head
| ****
Construction
| ****
Impeller
| Cord Length| Solids Pumped
---|---|---|---|---|---|---|---|---|---|---
SUP54| 1/6| 115| 1| 2.9| 1680| 20’| Thermoplastic| Thermoplastic| 10’| 1/8”
SUP55| 1/4| 115| 1| 3.3| 1980| 25’| Thermoplastic| Thermoplastic| 10’| 1/8”
SUP56| 1/3| 115| 1| 3.0| 2880| 25’| Thermoplastic| Thermoplastic| 10’| 1/8”
SUP80| 1/2| 115| 1| 3.3| 3180| 27’| Thermoplastic| Thermoplastic| 10’| 1/8”
INSTALLATION
Do not work on pump until power is unplugged. Do not cut off ground pin or use
an adapter fitting. Do not use an extension cord.
The pump power cord should be connected to a separately fused, grounded line
with a minimum capacity of 15 amps. It can be connected to non-fuse breaker at
the recommended amperes.
-
Before installing or servicing this pump, be certain pump source is disconnected.
-
Installation and electrical wiring must adhere to state and local codes and must be completed before priming pump. Check appropriate community agencies, or contact local electrical and pump professionals.
-
Call an electrician when in doubt. Pump should be connected to a separate 15 amp circuit breaker or 15 amp fuse block. Note that plugging into existing outlets may cause low voltage at motor. This could cause blown fuses, tripping of motor overload or burned out motor.
-
A permanent ground connection from pump to the grounding bar at the service panel is mandatory. These sump pumps come with a grounding conductor and a grounding-type attachment plug. Do not connect pump to a power supply until permanently grounded. For maximum safety, connect pump to a circuit equipped with a fault interrupter device when positioning the pump’s grounding wire.
-
Voltage of power supply must match the voltage of the pump.
-
Before installing pump, clear sump basin of any water, debris or sediment.
Warning: Sump basin must be vented in accordance with local plumbing codes. These Sump pumps are not designed for and CANNOT be installed in loca- tions classified as hazardous. -
The following may cause severe damage to pump and will void the warranty.
- (a) Using an extension cord.
- (b) Cutting off the ground pin or using an adapter fitting.
- (c) Working on pump or switch while plugged in.
- (d) Removing motor housing, unscrewing impeller, or otherwise removing impeller seal.
- (e) Running the pump continuously.
- (f) Pumping chemicals or corrosive liquids.
- (g) Pumping gasoline or other flammable liquids
-
Plastic PVC pipe can be installed in the outlet piping. Drain hose, galvanized steel or copper pipe may be used if desired. All piping must be clean and free of all foreign matter to prevent clogging.
-
Pump will be inadequate if suspension liquids contain solid particles larger than 1/8”
ELECTRICAL WIRE CONNECTION
Warning: Verify that the voltage and frequency of the pump shown on the nameplate corresponds to those available on the mains. The installer must make sure that the electric system is grounded in accordance with code.
- For outdoor use it is necessary to use cable with a length of at least 8’. The plug and connection should be protected from water splashes. Before using the pump, always inspect it visually (especially power cable and plug)
- Do not use pump if it is damaged
- If the pump is damaged, have it inspected by an authorized service center.
- Make sure that electric connections are protected from flooding. Protect the plug and the power cable from heat or shape edges.
Warning: The power cable must be re placed by qualified personnel only. Grounding: The plug of the power cable has a double grounding contact, so that grounding can be performed by simply inserting the plug.
OVERLOAD PROTECTION
This pump series has a built in thermal protection switch. The pump stops
if an overload condition occurs. The motor restarts automatically after it has
cooled down.
TROUBLESHOOTING CHECKLIST (Caution: shut off power to pump)
| PROBLEMS | POSSIBLE CAUSES/SOLUTIONS |
|---|
PUMP DOES NOT RUN AND MAKES HUMMING SOUND
| • Line circuit breaker is off, or fuse is blown or loose
• Water level in sump has not reached turn-on level as indicated in installation drawing.
• Pump cord is not making contact in receptacle.
• Float is stuck. It should operate freely in basin.
• If all of the above are OK, then the motor could be malfunctioning.
|
PUMP RUNS BUT DOES NOT DELIVER WATER| • Check if valve is installed
backwards.
Arrow on valve should point direction of flow
• Discharge shut-off valve (if used) may be closed.
• Impeller or volute openings are fully or partially clogged. Remove pump and clean.
• Pump is air-locked. Start and stop several times by plugging and unplugging cord. Check for clogged vent hole in pump case.
• Inlet holes in pump base are clogged. Remove pump and clean the openings.
• Vertical pumping distance is too high. Reduce distance or change the discharge fittings of the pump.
PUMP RUNS AND PUMPS
OUT SUMP, BUT DOES NOT STOP
| • Float is stuck in up position. Be sure float operates freely in basin.
• Defective float switch. Replace float switch.
|
PUMP RUNS BUT ONLY DELIVERS A SMALL AMOUNT OF WATER| • Pump is air-locked.
Start and stop several times by plugging in and unplugging cord. Check for
clogged vent hole in pump case.
• Vertical pumping distance is too high. Reduce distance or change the discharge fitting of the pump. Inlet holes in pump base are clogged. Remove pump and clean the strainer and openings.
• Impeller or volute openings are fully or partially clogged. Remove pump and clean.
• Pump impeller is partially clogged with tar or paint, causing motor to run slow and overload. Remove pump and clean.
FUSE BLOWS OR CIRCUIT BREAKER TRIPS WHEN PUMP STARTS| • Pump impeller is partially clogged causing motor to run slow and overload. Remove pump and clean.
• Motor stator may be defective.
• Fuse size or circuit breaker may be too small. (must be 15 amps).
• Impeller or volute opening are fully or partially clogged. Remove pump and clean .
|
MOTOR RUNS FOR A SHORT TIME, THEN STOPS| • Inlet holes in pump base are
clogged. Remove pump and clean the openings.
• Pump impeller is partially clogged causing motor to run slow and overload. Remove pump and clean.
• Motor stator may be defective.
• Impeller or volute openings are fully or partially clogged.
Remove pump and clean. Also clean the strainer if one is installed.
ELECTRICAL PRECAUTIONS
Before servicing a pump, always shut off the main power breaker and then unplug the pump. Make sure you are not standing in water and are wearing insulated protective sole shoes, under flooded conditions. Contact your local electric company or a qualified licensed electrician for disconnecting electrical service prior to pump removal
WARRANTY
Retain Original Purchase Receipt for Warranty Eligibility
Limited Warranty
Manufacturer warrants to the original consumer purchaser (“Purchaser” or
“You”) that its products are free from defects in material and workmanship for
a period of twelve (12) months from the date of the original consumer
purchase. If, within twelve (12) months from the original consumer purchase,
any such product shall prove to be defective, it shall be repaired or replaced
at manufacturer’s option, subject to the terms and conditions set forth
herein. Note that this limited warranty applies to manufacturing defects only
and not to ordinary wear and tear. All mechanical devices need periodic parts
and service to perform well. This limited warranty does not cover repair when
normal use has exhausted the life of a part or the equipment.
The original purchase receipt and product warranty information label are
required to determine warranty eligibility. Eligibil-ity is based on purchase
date or original product – not the date of replacement under warranty. The
warranty is limited to repair or replacement of original purchased product
only, not replacement product (i.e. one warranty replacement allowed per
purchase).
Purchaser pays all removal, installation, labor, shipping, and incidental
charges. Claims made under this warranty shall be made by returning the
product to the retail outlet where it was purchased or to the factory
immediately after the discovery or any alleged defect. Manufacturer will
subsequently take corrective action as promptly as reasonably possible. No
requests for service will be accepted if received more than 30 days after the
warranty expires. Warranty is not transferable and does not apply to products
used in commercial/rental applications.
General Terms and Conditions; Limitations of Remedies
You must pay all labor and shipping charges necessary to replace product
covered by this warranty. This warranty does not apply to the following: (1)
acts of God; (2) products which, in manufacturer’s sole judgment, have been
subject to negligence, abuse, accident, misapplication, tampering, or
alteration; (3) failures due to improper installation, operation, maintenance
or storage; (4) atypical or unapproved application, use or service; (5)
failures caused by corrosion, rust or other foreign materials in the system,
or operation at pressures in excess of recommended maximums.
This warranty sets forth manufacturer’s sole obligation and purchaser’s
exclusive remedy for defective products.
MANUFACTURER SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, OR CONTINGENT DAMAGES WHATSOEVER. THE FOREGOING LIMITED WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE FOREGOING LIMITED WARRANTIES SHALL NOT EXTEND BEYOND THE DURATION PROVIDED HEREIN.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to You. This warranty gives You specific legal rights and You may also have other rights which vary from state to state.
- 1899 Cottage Street, Ashland, Ohio 44805
- Telephone: 1-877-326-3561
- Fax: 1-877-326-1994
- www.ecofloproducts.com