Lifeline On the Go Mobile Medical Alert System Instructions
- June 5, 2024
- Lifeline
Table of Contents
On the Go Mobile Medical Alert
System Instructions
What’s Included
ALL IN ONE SYSTEM
Setting Up Your System
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Remove the red band.
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Insert the charging cable in the plug and insert into an electrical outlet not controlled by a light switch.
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Place you’re On the Go system in the indicated direction on the charging cradle.
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The system will announce, “Your device is now charging.”
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When your system has adequate battery charge and is connected to the cellular network, it will announce, “Your device is now ready. If you need to place an emergency call please press and hold the HELP button now.”
A complete charge will take approximately 2-3 hours. -
The first time you turn on your system it may announce, “Hello, it is time to test your device to make sure it is working properly. Please press and hold the HELP button for one second now.” Please make this test call when requested.
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Leave your device on the charging cradle until your system has completed charging.
Charge your device daily!
Test your system monthly!
Using Your System
Placing an Emergency Call
- Firmly press and hold the HELP button. The system will BEEP and announce, “Placing an emergency call now. To cancel the call please press and hold the HELP button for two seconds now .”
- Allow the call to go through and speak to the emergency operator.
Canceling an Emergency Call
- During the “Placing an emergency call now…” announcement, press and hold the HELP button for two seconds when prompted.
- The system will announce, “Your call has been canceled.”
If the call cannot be placed due to poor cellular connection or other issues, the system will announce, “Call failed.” Attempt to place the call again or move to an area with better cellular service.
Turning OFF Your Device
Press and quickly release the HELP button three times.
- Your system will announce, “Device is powering off. Please confirm by pressing and holding the HELP button now.”
- Confirm by pressing and holding the HELP button. The system will announce, “Powering off now, goodbye.”
Turning ON Your Device
Firmly press and hold the HELP button for one second.
Fall Detection
Fall Detection – How it Works
Fall Detection only takes a few seconds to interpret the movement and
determine if an actual fall has occurred. If a fall is determined, the device
will send a signal which will initiate a call to the emergency response
center.
Remember, always press your button if able, as some falls may not be
detectable.
To cancel a call made due to a Fall Detection event, after you hear the
announcement, press the HELP button on your main system for two seconds when
prompted. The system will announce, “Your call has been canceled.”
We recommend that you wear your device around your neck so that it rests at
chest level to avoid unnecessary swinging. Make sure the emergency button is
facing forward, making it easier for you to press in the event of an
emergency. Wear outside your clothing as wearing it inside can reduce the
percentage of falls being detected.
|
---|---
INCORRECT
Below the mid-section or over the stomach.| CORRECT
High on the chest on top of the sternum.
To adjust the lanyard, hold one side of the loop and slide the barrel until the lanyard is at the proper length.
You must be wearing you’re On the Go device for fall detection.
The Fall Detection pendant does not detect 100% of falls.
Always press your button if you are able, as some falls may not be detectable.
Troubleshooting
| LED | Announcement | What this means | What you should do |
|---|---|---|---|
| Solid Red | “ Your system is now charging.” | The system is connected to | |
| the charger. | Leave on the charger until the battery is charged and the LED is |
green.
Blinking Red| “ Your system battery is low. For your protection, please
place your system on the charger now.”| Your battery is critically low.| Place
system on the charger
as soon as possible.
SolidGreen| “ Your system is now ready.”| Your system is ready to make a
call.| Press the button if you
wish to make a call.
Blinking Green| | Your system has adequate charge and is looking for
cellular connection.| Wait. If this continues,
move to another location
with better cell coverage.
Tips and Reminders
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Your system requires adequate battery charge and cellular signal to make an emergency call.
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Your system is water-resistant and can be worn in the bath or shower.
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Your system uses GPS technology to identify your location. In good conditions, the product should provide a location that is accurate within 30 feet or less. However, the
performance of GPS can be affected by a wide range of factors, including obstructions, metal objects in the vicinity structures that block the signal from satellites, weather, and other factors. -
Your system uses the cellular network to communicate.
The system’s location, network provider service availability, and other issues may disrupt communications. -
Button lanyards are designed to break away under certain conditions; however, any cord worn around the neck can pose a risk of strangulation, including the possibility of
serious injury or death. -
Your system is designed to always be ON except when taking on an airplane.
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Remove your device from the cradle periodically to ensure battery integrity.
If the call cannot be placed due to poor cellular connection or other issues, the system will announce, “Call failed.” Attempt to place the call again or move to an area with better cellular service.
Please notify us if there are any changes to your address, phone number or emergency contacts.
Important Information
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The back of this system and the charging cable both contain magnets. Magnets with a strong magnetic field may cause permanent damage to health systems susceptible to magnetic fields, credit cards, computer hard drives, watches, TVs, data storage media and other electronic systems.
If you have a health system susceptible to magnetic fields, such as a pacemaker or defibrillator, this system, and its charging cable must be kept 3″ or more from your health system. Please check with your physician prior to using this system if concerned. -
Our products are tested, as are other cellular and wireless communications products licensed in the United States.
Individuals with pacemakers should review their pacemaker materials regarding interaction with cell phones and take the same precautions the materials recommend for this system.
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Need Help?
Toll-Free:
1-855-428-6530