HANNspree HG270PCH 68-6cm / 27” Wide Screen TFT Color LCD Monitor User Manual

HG270PCH (HSG1438)
LCD Monitor
User Manual

Before operating the monitor, please read this manual thoroughly. This manual should be retained for future reference.

This device complies with the requirement of EMC directive 2014/30/EU with regard to Electromagnetic Compatibility, and 2014/35/EU and 93/68/EEC with regard to Low Voltage directive. 【Optional, depending on selected model】

Socket-outlet shall be near the equipment and shall be accessible.

Trademark Notice:
HANNspree products incorporate High-Definition Multimedia Interface (HDMI™) technology.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

RECYCLING INFORMATION

We, at HANNspree, care very much about our environment protection strategy and firmly believe that it helps us have healthier earth via appropriate treatment and recycling of industrial technology devices at the end of life.
These devices contain recyclable materials, which can be re-decomposed and re- integrated into brand-new marvels. On the contrary, other materials can be classified to hazardous and poisoned substances. We strongly encourage you to contact the provided information to recycle this product.  For more information, please visit http://www.hannspree.eu/

SAFETY NOTICE

1. The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
2. Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.
3. The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this equipment. It is the responsibility of the user to correct such interference.
4. Only use attachments/accessories specified by the manufacturer.

WARNING:
To prevent fire or shock hazards, do not expose the monitor to rain or moisture. Dangerously high voltages are present inside the monitor. Do not open the cabinet. Refer servicing to qualified personnel only.

PRECAUTIONS

• Do not use the monitor near water, e.g. near a bathtub, washbowl, kitchen sink, laundry tub, swimming pool, or in a wet basement.
• Do not place the monitor on an unstable cart, stand, or table. If the monitor falls, it can injure a person and cause serious damage to the appliance. Use only a cart or stand recommended by the manufacturer or sold with the monitor. If you mount the monitor on a wall or shelf, use a mounting kit approved by the manufacturer and follow the kit instructions.
• Slots and openings in the back and bottom of the cabinet are provided for ventilation. To ensure the reliable operation of the monitor and to protect it from overheating, be sure these openings are not blocked or covered. Do not place the monitor on a bed, sofa, rug, or similar surface. Do not place the monitor near or over a radiator or heat register. Do not place the monitor in a bookcase or cabinet unless proper ventilation is provided.
• The monitor should be operated only from the type of power source indicated on the label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.
• Unplug the unit during a lightning storm or when it will not be used for a long period of time. This will protect the monitor from damage due to power surges.
• Do not overload power strips and extension cords. Overloading can result in fire or electric shock.
• Never push any object into the slot on the monitor cabinet. It could short circuit parts causing a fire or electric shock. Never spill liquids on the monitor.
• Do not attempt to service the monitor by yourself; opening or removing covers can expose you to dangerous voltages and other hazards. Please refer all servicing to qualified service personnel.
• The wall socket shall be installed near the equipment and shall be easily accessible.

SPECIAL NOTES ON LCD MONITORS

The following symptoms are normal with an LCD monitor and do not indicate a problem.

• Due to the nature of the fluorescent light, the screen may flicker during initial use. Turn off the Power Switch and then turn it on again to make sure the flicker disappears.
• You may find slightly uneven brightness on the screen depending on the desktop pattern you use.
• The LCD screen has effective pixels of 99.99% or more. It may include blemishes of 0.01% or less such as a missing pixel or a pixel lit all of the time.
• Due to the nature of the LCD screen, an afterimage of the previous screen may remain after switching the image, when the same image is displayed for hours. In this case, the screen is recovered slowly by changing the image or turning off the Power Switch for hours.
• If the screen suddenly flashes erratically or the backlighting fails, please contact your dealer or service center for repair. Do not attempt to repair the monitor yourself.

BEFORE YOU OPERATE THE MONITOR

FEATURES

• 68,6cm / 27” Wide Screen TFT Color LCD Monitor
• Crisp, Clear Display for Windows
• Ergonomic Design
• Space Saving, Compact Case Design
  CHECKING THE CONTENTS OF THE PACKAGE

The product package should include the following items:
LCD Monitor

Cables and User manual

INSTALLATION INSTRUCTIONS

Note:
When installing or removing, you need EPS to protect the monitor curved.

POWER
POWER SOURCE:

1. Make sure that the power cord is the correct type required in your area.
2. This LCD monitor has an internal universal power supply that allows operation in either 100/120V AC or 220/240V AC voltage area (No user adjustment is required.)
3. Plug one end of the 12V DC adapter into the LCD monitor’s DC 12V input socket, plug one end of the AC power cord to the 12V DC adapter AC input socket, and the other end of the AC power cord to the wall outlet.

SETTING THE MONITOR ON THE WALL
DISSEMBLING THE STAND BASE:

Note: When installing or removing, you need EPS to protect the monitor curved.
(For reference only)

WALL MOUNTING THE MONITOR :

1. Purchase a VESA compatible wall bracket: VESA 100×100, 4 holes, M4, 10mm, 8kg.
2. Locate your ideal Monitor position on the wall.
3. Fix the wall bracket firmly on the wall.
4. Secure the Monitor to the bracket using the 4 mount holes on the back and center of the Monitor.

Note:

• Please read the instructions of your specific wall bracket to properly wall mount the Monitor.
• The pitch of the mounting holes is 100mm horizontally and 100mm vertically.
• The screw-type required is metric: M4, 10mm length.
• The Monitor stand base can be screwed on a table or a hard surface using the hole on the back of the stand base.
• For use only with UL listed wall mount bracket.

*Installing the LCD Monitor requires special skills that should only be performed by qualified service personnel. Customers should not attempt to do the work themselves. HANNspree bears no responsibility for improper mounting or mounting that results in accident or injury. You can ask qualified service personnel about using an optional bracket to mount the Monitor to the wall.

MAKING CONNECTIONS

CONNECTING TO A PC
Turn off your computer before performing the procedure below.

1. Plug one end of the 12V DC adapter into the LCD monitor’s DC 12V input socket, plug one end of the AC power cord into the 12V DC adapter AC input socket and the other end of the AC power cord to wall outlet.
2. Connect one end of the HDMI cable (optional) to the back of the monitor and connect the other end to the computer’s HDMI port.
3. Connect one end of the HDMI to DVI cable (optional) to the back of the monitor and connect the other end to the computer’s DVI port.
4. Connect one end of the DP cable to the back of the monitor and connect the other end to the computer’s DP port.
5. Connect the audio cable between the monitor’s audio input and the PC’s audio output (green port).
6. Turn on your monitor and computer.

ADJUSTING THE VIEWING ANGLE

• For optimal viewing, it is recommended to look at the full face of the monitor, then adjust the monitor’s angle to your own preference.
• Hold the stand so you do not topple the monitor when you change the monitor’s angle.
• You are able to adjust the monitor’s angle from -4° to 11°.

NOTES:

• Do not touch the LCD screen when you change the angle. It may cause damage or break the LCD screen.
• Be careful not to place fingers or hands near the hinges when tilting the monitor, otherwise, pinching can result.

OPERATING INSTRUCTIONS

GENERAL INSTRUCTIONS
Press the power button to turn the monitor on or off. The other control buttons are located on the front panel of the monitor (See Figure 4). By changing these settings, the picture can be adjusted to your personal preferences.

• The power cord should be connected.
• Connect the signal cable from the monitor to the VGA card.
• Press the power button to turn on the monitor. The power indicator will light up.

FRONT PANEL CONTROL

• Power Button:
  Press this button to switch ON/OFF of the monitor’s power.

• Power Indicator:
  Blue — Power On mode.
  Red — Power Saving mode.

• MENU / RETURN:
  Turn the OSD menu on/off or return to the previous menu.

• Adjust ▲▼:
  1. Adjust Brightness and volume when the OSD is off.
  2. Navigate through adjustment icons when OSD is ON or adjust a function when the function is activated.

• 【 E 】Button: 《Analog Input Models》
  1. The OSD menu is used as《confirmation》function during start-up.
  2. The 「Auto adjustment」 function works only for VGA input. (The auto- adjustment function is used to optimize the 「horizontal position」, 「vertical position」,「clock」, and 「phase」.)

• 【 E 】Button: 《Digital Input Models》
  1. Press【 E 】to enter Source selections. (Selections include VGA, HDMI, etc. The actual selections may very much depend on the models. This function is only available in models with digital inputs)
  2. The OSD menu is used as《confirmation》function during start-up.
  3. Press and hold this button for more than 3 seconds will start the 「Auto Adjust」 function when using VGA input only. (The auto-adjustment function is used to optimize the 「horizontal position」, 「vertical position」,「clock」, and 「phase」.)

• Hotkeys:
  1. Restore Brightness and Contrast defaults:
  To reset both the Brightness and Contrast to their default values, press the 【▲】and 【▼】 keys at the same time.
  2. ASPECT RATIO:
  Press【MENU】+【▼】key to change to 「FULL MODE」 or 「FIT MODE」.
  3. Change Resolution:
  For similar screen display resolutions (see table below), the screen resolution can be changed by pressing the【MENU】+【▲】button to achieve the optimal display quality.
  4. Change Preset Mode: [The availability of this function depends upon the selected model] Press【MENU】key for 3 seconds to select one of the following modes「PC」,「MOVIE」, 「GAME」,「ECO」. Default is「PC」.

Resolution

640×400@70Hz ↔ 720×400@70Hz

640×480@60Hz ↔ 720×480@60Hz
1024×768@70Hz ↔ 1280×768@70Hz
1280×768@60Hz ↔ 1360×768@60Hz
1400×1050@60Hz ↔ 1680×1050@60Hz
1400×1050@RB 60Hz ↔ 1680×1050@RB 60Hz
1400×1050@75Hz ↔ 1680×1050@75Hz
1440×900@60Hz ↔ 1600×900@60Hz
1360×768@60Hz ↔ 1366×768@60Hz
1280×960@60Hz ↔ 1600×900@60Hz
** The screen resolutions available will depend on the purchased model.

NOTES:

• Do not install the monitor in a location near heat sources such as radiators or air ducts, or in a place subject to direct sunlight, excessive dust or mechanical vibration or shock.
• Save the original shipping box and packing materials, as they will come in handy if you ever have to ship your monitor.
• For maximum protection, repackage your monitor as it was originally packed at the factory.
• To keep the monitor looking new, periodically clean it with a soft cloth. Stubborn stains may be removed with a cloth lightly dampened with a mild detergent solution. Never use strong solvents such as thinner, benzene, or abrasive cleaners, since these will damage the cabinet. As a safety precaution, always unplug the monitor before cleaning it.

HOW TO ADJUST A SETTINGS

BRIGHTNESS/ CONTRAST

BRIGHTNESS| Adjust the brightness value of the display according to your preference. Select「BRIGHTNESS」option to adjust the brightness value.
---|---
CONTRAST| Adjust the contrast value of the display according to your preference. Select「CONTRAST」option to adjust the contrast value.
ACTIVE CONTRAST| The optimal setting for high-contrast images or videos. The dark and light areas of the image are automatically detected, and the contrast is enhanced to provide a clearer, sharper image. Also, you may select the the「ACTIVE CONTRAST」option.
PRESET MODE| Select the preset mode according to your preference: PC/MOVIE/ GAME/ ECO
[The availability of this function depends upon the selected model]

INPUT SETTING

INPUT SETTING| Select the 「INPUT SETTING」option to change between analog (VGA) or Digital (HDMI) source. Enter the option and select Analog or Digital. [Dual input mode optional]
---|---
AUTO SEARCH| From the Signal Selection menu, select the 「AUTO SEARCH」 option to activate or deactivate the automatic signal search function. [For DVI/ HDMI Input only]

COLOR SETTING

WA R M  NATURE (6500K) COOL| Adjust the color temperature value of the display according to your preference: WARM /NATURE/ COOL.
---|---
USER| Move the cursor to the User option and select it,
1. To adjust the red, enter the「R」option and adjust the level.
2. To adjust the green, enter the「G」option and adjust the level.
3. To adjust the blue, enter the「B」option and adjust the level.

IMAGE SETTING

AUTO ADJUST| The auto-adjustment function is used to optimize the
「H-POSITION」, 「V-POSITION」,「CLOCK」, and 「PHASE」. [For VGA Input only]
---|---
ASPECT RATIO| When the aspect ratio of the screen is distorted, you may make adjustments by using this function.「FULL」indicates full-screen display, which does not ensure the image is shown as is or in initial scale. 「FIT」indicates scaling by the proportion of original images, which may cause the screen to show black bands. [The availability of this function depends upon the selected model]
H-POSITION| Select the 「H-POSITION」option to shift the screen image to the left or right. Enter the option and adjust the level. [For VGA only]
V-POSITION| Select the 「V-POSITION」option to shift the screen image up or
down. Enter the option and adjust the level. [For VGA only]
CLOCK| Select the 「CLOCK」option to reduce the vertical flicker of characters on the screen. Enter the option and adjust the level. [For VGA only]
PHASE| Select the「PHASE」option to reduce the horizontal flicker of characters on the screen. Enter the option and adjust the level. [For VGA only]
SHARPNESS| Select the the「SHARPNESS」option to adjust the sharpness of the display. Set the value from -2 to 2.
VIDEO MODE| Choose「VIDEO MODE」or 「PC MODE」for video transmission. While using HDMI or HDMI to DVI ports for video transmission, the video will appear cut off slightly around the edge; choose「PC MODE」to view videos with the complete image. (For HDMI Input only)
RESPONSE TIME| Setup the display response time through the Response time function. Available settings are MINIMUM,
INTERMEDIATE, and MAXIMUM. [This feature is limited to specific models only.]

OSD SETTING

LANGUAGE| Select 「LANGUAGE」 option to change the language of the OSD. Enter the option and select a language. [Reference only, the OSD Language depends on the selected model]
---|---
H-POSITION| Select 「H-POSITION」option to adjust the horizontal position of the OSD. Enter the option and adjust the level.
V-POSITION| Select 「V-POSITION」option to adjust the vertical position of the OSD. Enter the option and adjust the level.
TRANSPARENCY| Select 「TRANSPARENCY」option to adjust the transparency of the OSD. Enter the option and adjust the level.
OSD TIME-OUT| Select 「OSD TIME-OUT」option to set the OSD time out from 10 to 100 seconds. Enter the option and adjust the level.
OSD COLOR| To choose the color combination of the OSD window, select 「OSD COLOR」option under 「OSD SETTING」menu, and choose modes 1/2/3.

SYSTEM

AUDIO INPUT| While transferring via the HDMI port, it is recommended to set AUDIO INPUT to HDMI; if no sound is outputted, it is recommended to select AUDIO INPUT as PC, and make sure the PC audio output cable is connected to the monitor’s LINE IN (or AUDIO IN) port. [For HDMI Input only]
---|---
VOLUME| Select the 「VOLUME」option to change the volume level. Enter the option and adjust the level. [This function applies only to models with incorporated audio.] ● By high volume, the risk of hearing damage exists.
MUTE| Select the「MUTE」option to switch the function On or Off. [The availability of this function depends upon the selected model. Adjusting the volume while muted cancels Mute mode.]
DDC/CI| Select the 「DDC/CI」option to switch the function On or Off. [Dual input mode optional]
FACTORY RESET| Select the 「FACTORY RESET」option to reset to the monitor’s default setting. This will erase the current settings. Enter the option and select On or Off.
INFORMATION| Display Horizontal frequency/Vertical frequency/Resolution information.

PLUG AND PLAY

Plug & Play DDC2B Feature

This monitor is equipped with VESA DDC2B capabilities according to the VESA DDC STANDARD. It allows the monitor to inform the host system of its identity and, depending on the level of DDC used, communicate additional information about its display capabilities. The DDC2B is a bidirectional data channel based on the I²C protocol. The host can request EDID information over the DDC2B channel.

TECHNICAL SUPPORT (FAQ)

Q & A FOR GENERAL PROBLEMS

Power Cord should be connected.
No Plug & Play| Check if the PC system is Plug & Play compatible.
Check if the Video Card is Plug & Play compatible.
Check if any plug pins on the VGA or HDMI connector are bent.
The display is too dark or too bright.| Adjust the Contrast and Brightness Controls.
Picture bounces or a wave pattern is present in the picture| Move electrical devices that may cause electrical interference.
The power LED is ON (Blue) but there’s no video or no picture.| Computer Power Switch should be in the ON position.
Computer Video Card should be snugly seated in its slot.
Make sure the monitor’s video cable is properly connected to the computer.
Inspect the monitor’s video cable and make sure none of the pins are bent.
Make sure the computer is operational by hitting the CAPS LOCK key on the keyboard while observing the CAPS LOCK LED. The LED should either turn ON or OFF after hitting the CAPS LOCK key.
Missing one of the primary colors (RED, GREEN, or BLUE)| Inspect the monitor’s video cable and make sure that none of the pins are bent.
The screen image is not centered or sized properly.| Adjust pixel frequency CLOCK and PHASE or press hot-key.
The picture has color defects (white does not look white)| Adjust RGB color or select color temperature.
The screen resolution needs to be adjusted| Use win 2000/ME/XP Right-click anywhere on the desktop and select Properties>Settings>Screen
Resolution. Use the slider to adjust the resolution and click Apply.
No sound is outputted from the monitor’s built-in speaker| Make sure PC audio output cable is connected to screen’s LINE IN port (or AUDIO IN port).
Make sure the sound volume adjustment can be clearly identified.
Make sure the System > Silence option in the monitor menu is on.
*While transferring via HDMI port but no sound is outputted, it is recommended to select AUDIO INPUT as a PC option, and make sure the PC audio output cable is connected to the monitor’s LINE IN port(or AUDIO IN port). [For HDMI Input only]

Addendum related to Windows 7 / Windows 8 / Windows 10
When you encounter a display problem under Windows 7/ Windows 8/ Windows 10, you need to do the following:

1. Make sure your PC computer (Hardware requirement) can support Windows 7/ Windows 8/Windows 10.
2. Make sure your video card can run Windows 7/ Windows 8/ Windows 10.
3. If your video card can support Windows 7/ Windows 8/ Windows 10, need to install the latest Windows 7/ Windows 8/ Windows 10 driver of your video card.

Suggest doing the following:

1. Install the latest Windows 7/ Windows 8/ Windows 10 video driver of your video card.
2. Try to use the recommended display resolution that is supported by the monitor.
3. If the recommended display resolution is not working, try the second recommended display resolution.

| 1| 2
---|---|---
35,56cm / 14” (16:9)
39,6cm / 15.6” (16:9)| 1366×768@60Hz
1366×768@60Hz| 1366×768@50Hz
1366×768@75Hz
40,64cm / 16” (16:9)| 1366×768@60Hz| 1366×768@50Hz
43,2cm / 17” (16:10)| 1440×900@60Hz| 1440×900@75Hz
47cm / 18.5” (16:9)| 1366×768@60Hz| 1366×768@75Hz
48,3cm / 19” (5:4)
48,3cm / 19” (16:10)| 1280×1024@60Hz
1440×900@60Hz| 1280×1024@75Hz
1440×900@75Hz
51cm / 20” (16:9)| 1600×900@60Hz| 1600×900@50Hz
56cm / 22” (16:10)| 1680×1050@60Hz| 1680×1050@50Hz
54,6cm / 21.5” (16:9)
58,4cm / 23” (16:9)
60cm / 23.6” (16:9)
62,5cm / 24.6 (16:9)
68,6cm / 27 ” (16:9)
70cm / 27.5” (16:10)| 1920×1080@60Hz
1920×1200@60Hz| 1920×1080@50Hz
1920×1200@50Hz

And if you still have display problems after doing the above procedure, please visit Hannspree support and Service Website: http://www.hannspree.eu/en/monitors
Windows is a registered trademark of Microsoft Corporation.

ERROR MESSAGE & POSSIBLE SOLUTIONS

CABLE NOT CONNECTED:

1. Check that the signal cable is properly connected, if the connector is loose, tighten the connector’s screws.
2. Check the signal cable’s connection pins for damage.

INPUT NOT SUPPORT :
If your computer has been set to unsuitable display mode, set the computer to display mode given in the following table.

FACTORY PRESET TIMING TABLE:

MODE| RESOLUTION| HORIZONTAL
FREQUENCY (KHz)| VERTICAL
FREQUENCY (Hz) 
---|---|---|---
1| 640×400 @70Hz| 31.469| 70.087
2| 640×480 @60Hz| 31.469| 59.94
3| 640×480 @70Hz| 36.052| 70.004
4| 640×480 @67Hz| 35| 66.667
5| 640×480 @72Hz| 37.861| 72.809
6| 640×480 @75Hz| 37.5| 75
7| 720×400 @70Hz| 31.469| 70.087
8| 800×600 @56Hz| 35.156| 56.25
9| 800×600 @60Hz| 37.879| 60.317
10| 800×600 @72Hz| 48.077| 72.188
11| 800×600 @75Hz| 46.875| 75
12| 832×624 @75Hz| 49.725| 75
13| 1024×768 @60Hz| 48.363| 60.004
14| 1024×768 @70Hz| 56.476| 70.069
15| 1024×768 @75Hz| 60.023| 75.029
16| 1152×870 @75Hz| 68.681| 75.062
17| 1152×864 @75Hz| 67.5| 75
18| 1280×720 @60Hz| 45| 60
19| 1280×960 @60Hz| 60| 60
20| 1280×960 @75Hz| 74.592| 74.443
21| 1280×768 @60Hz| 47.776| 59.87
22| 1280×768 @75Hz| 60.289| 74.893
23| 1280×1024 @60Hz| 63.981| 60.02
24| 1280×1024 @75Hz| 79.976| 75.025
25| 1360×768 @60Hz| 47.712| 60.015
26| 1366×768 @60Hz| 47.852| 59.964
27| 1440×900 @60Hz| 55.469| 59.901
28| 1440×900 @75Hz| 70.635| 74.984
29| 1400×1050 @60Hz| 64.744| 59.948
30| 1600×900 @60Hz| 55.54| 59.978
31| 1680×1050 @60Hz| 65.29| 59.954
32| 1920×1080 @60Hz| 67.5| 60

(Video mode)

** We ensure that the monitor can be lighted under interlace signal mode, but we can not guarantee the image quality.

APPENDIX

SPECIFICATIONS

60°C Operating Humidity: 20% to 80%
Dimensions| 612.02 (W)×462.71(H)×188.3(D) mm
24,1 ”(W)×18,2 ”(H)×7.4 ”(D)
Weight (NW)| 5.15 kg (11.35 lb)

*** The above specification is subject to actual product specification and is subject to change without prior notice.

NOTES:
The Maximum Resolution will depend on the display card supporting. A related issue can refer to http://www.hannspree.eu/en/monitors. FAQ section.

References

• Hannspree Homepage - Hannspree
• Page Not Found - en/monitors

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