MUNDIAL MSK-SM901W Sharpening Machine User Guide
- June 5, 2024
- MUNDIAL
Table of Contents
MUNDIAL MSK-SM901W Sharpening Machine
Copyright © 2021 MUNDIAL Smartknives Inc. All Rights Reserved.
No part of this manual, including the products and software described in it,
may be reproduced, transmitted, transcribed, stored in a retrieval system, or
translated into any language in any form or by any means, except documentation
kept by the purchaser for backup purposes, without the express written
permission of MUNDIAL Smartknives Inc. (“MUNDIAL”).
Mundial reserves the right to change the appearance and specifications of the
hardware and software described in these manuals at any time and without prior
notice.
This manual should not be construed as a commitment by Mundial. Mundial
assumes no responsibility or liability for any errors or inaccuracies that may
appear in this manual, including the products and software described in it.
While every effort has been made to ensure that the information in these
manuals is accurate and complete, we would appreciate if you would bring any
errors or omissions to the attention of the Mundial.
Mundial provides this manual “as is” without warranty of any kind, either
express or implied, including but not limited to the implied warranties or
conditions of merchantability or fitness for a particular purpose. In no event
shall Mundial, its Directors, officers, employees or agents be liable for any
indirect, special, incidental, or consequential damages (including damages for
loss of profits, loss of business, loss of use or data, interruption of
business and the like), even if Mundial has been advised of the possibility of
such damages arising from any defect or error in this manual or product.
Changes or modifications not expressly approved by Eberle Equipamentos e
Processos SA could void the user´s authority to operate the equipment.
Federal Communications Commission (FCC) Radio Frequency Interference
Statement
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:—Reorient or relocate the receiving
antenna.—Increase the separation between the equipment and receiver.—Connect
the equipment into an outlet on a circuit different from that to which the
receiver is connected.—Consult the dealer or an experienced radio/TV
technician for help.
FCC ID: 2A2VKMSM-SM901W
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. Product warranty or
service will not be extended if: (1) the product is repaired, modified or
altered, unless such repair, modification of alteration is authorized in
writing by MUNDIAL; or (2) the serial number of the product is defaced or
missing.
Products and corporate names appearing in this manual may or may not be
registered trademarks or copyrights of their respective companies and are used
only for identification or explanation and to the owners’ benefit, without
intent to infringe.
Getting to know your sharpening machine
Welcome!
Thank you for subscribing to Mundial Smartknives Sharpening Service. We are
happy to supply you with your unique MSK-SM901W Sharpening Machine!
The compact and sturdy MSK-SM901W is the most advanced compact sharpening
machine featuring a 2.4GHz band connection allowing you to permanently monitor
your knife sharpening process and consumption. As you will see, the advanced
connected sharpening service developed by Mundial will redefine the way you
manage knives in your kitchen.
Safety information
Safety warnings
- WARNING: Install the machine near an AC outlet. The AC power cord is your machine’s main AC disconnecting device and must be easily accessible at all times. For your safety, the power cord provided with your system has a grounded plug. Always use the power cord with a properly grounded wall outlet to avoid the risk of electrical shock.
- WARNING: Your system is provided for use in a 115 VAC power system.
- WARNING: The power supply is not user serviceable.
- WARNING: Ensure that the knives are sanitized before use on Smartknives Sharpening Machine. The use of dirty knives can result in loss of efficiency and damage to the machine.
- PROHIBITED: It is prohibited to sharpen the spine of the knife. The sharpening must be performed on the cutting edge only.
- PROHIBITED: The use of any object, scissors or other blade is prohibited. Only Mundial Smartknives knives are allowed to be sharpened on the machine.
Package contents
- MSK-SM901W Sharpening machine
- Sharpening wheel
- Quick Start Guide
NOTES:
If any of the items are damaged or missing, contact MUNDIAL for technical
inquiries and support, Refer to the MUNDIAL Support Hotline list at the back
of this user manual.
Keep the original packaging material in case you would need future warranty
services such as repair or replacement.
Your sharpening machine
LED 1: Power
- Power On (Energized): Solid Green
- Power Off = Off
- Green LED Blinking fast: reading knives. If the knife is not recognized, the LED blinks RED once and turns solid green again
- Blinking GREEN slowly: sharpening wheel is running
LED 2: Communication
- Searching network: GREEN (blinking slowly)
- Network OK: Solid GREEN
- Uploading Sharpening/machine data: Green (blinking fast)
LED 3: Stand-by Ready
- Status Active: Solid GREEN
- Status NOT Active: Solid RED (machine doesn’t start) Searching status: LED off
- Wi-fi configuration mode: all LEDs Blinking Green.
Positioning your machine
For the best sharpening position, place your machine on a countertop not
higher than 40 inches. Make sure there it is nearby an AC outlet and nothing
is covering the machine in order to assure best wireless signal transmission
between the sharpening machine and your network to which your machine will be
connected.
Keep the device away from metal obstructions and away from direct sunlight.
To prevent signal interference or loss, keep the device away from 802.11g or
20MHz only Wi-Fi devices, 2.4GHz computer peripherals, Bluetooth devices,
cordless phones, transformers, heavy-duty motors, fluorescent lights,
microwave ovens, refrigerators, and other industrial equipment.
NOte: To avoid possible interference and occasionally improper charges,
be sure to keep other knives, which are not being sharpened, 1 foot away from
any side of the machine.
Setup Requirements
Be aware that the Mundial Smartknives Machine uses your internet connection to
download and upload data.
To set up your sharpening machine you must have access to a wireless network
(Wi-Fi), you need a computer or a smartphone with access to the internet.
You will also need a Web browser such as Microsoft Edge, Firefox, Safari, or
Google Chrome.
Sharpening Machine Setup
IMPORTANT!
The wireless configuration has to be performed only the first time the machine
is installed or if you change your network’s password.
Before setting up your MUNDIAL sharpening machine, do the following:
If you are replacing an existing sharpening machine, disconnect it from your
network. Disconnect the cables from your existing sharpening machine.
Reboot your cable modem and computer (recommended).
NOTES:
If your computer does not have built-in wireless capabilities, you may install
an IEEE 802.11a/b/g/n/ac WLAN adapter to your computer to connect to the
network.
Your sharpening machine only supports 2.4GHz wireless signal.
Getting Started
Connecting to your wireless network
To set up your sharpening machine via wireless connection:
-
Plug your sharpening machine’s AC cord into AC wall outlet.
WARNING: The power supply is pre-set for the country/region in which you purchased your subscription. If you move, please contact MUNDIAL hotline support for technical inquiries and support. -
Check if all 3 (three) LEDs on the machine are blinking slowly in GREEN. If not, press the power button until the 3 (three) LEDs start blinking.
-
In your computer or smartphone, access the WIFI networks and connect to the machine hotspot.
- a. The hotspot generated by your machine has the following SSID: “SM_” + the activation key1.
- b. The default password of machine´s hotspot is the machine model: MSK-SM901W.
-
Open your web browser and type the following IP address: http://192.168.254.1
- a. If you are using your Smartphone, some devices may show the message “Wi-Fi has no internet access”. In this case you must choose “Keep Wi-Fi connection”.
-
You will see the machine’s configuration page which will allow you to configure your network settings. Choose your available WIFI hotspot that will be used by the machine. Be aware that in order to function, the machine has to be connected to our servers.
-
Type your WIFI password and click on save button.
-
The system will check each step to connect the machine, password validation, IP number and connection to Mundial´s server. Wait for the connection confirmation page. If the configuration page doesn´t show up, please repeat steps 2 to 7.
-
Please take note of the IP address at your screen. This information can be necessary for a firewall setting.
-
Please take note of the machine´s activation key at your screen. The activation key is necessary to activate your machine on the website.
-
Disconnect from the machine WIFI hotspot and connect to your regular WIFI hotspot.
-
Check if the second LED from the left – Communication is solid GREEN. If not, turn off the machine and turn it on again. The second LED should be solid GREEN, if not, please repeat the entire process.
Setting up firewall settings
If your business uses a Firewall Software or filter navigation by IP Address,
is necessary to set up the machine´s IP address at your network. The
Smartknives Machine needs access to the website
http://www.mundialsmartknives.net . Check the step 7 (seven) of the WIFI
configuration, as it is essential that you grant your machine full access to
the internet.
If you don´t know how to do it, we recommend you contact your IT support team.
Activating your sharpening machine
If you are using your machine for the first time, you will have to activated
it. Once your machine is connected to our servers, follow these steps:
- Check if the LED 2 – Communications is solid GREEN and LED 3 – Ready is solid RED. This means that the machine is connected but was not activated yet.
- In your computer or smartphone, access the Smartknives Platform at www.mundialsmartknives.net with your user and password.
- Click on My Machine menu.
- Click on Activate a Machine.
- Type the Machine Activation Key and confirm the location where the machine will be located.
- Click on save button.
- Check if the LED 3 – Ready is solid GREEN. If all LEDs are solid GREEN, your machine was successfully activated, and it is ready to use. If it is still solid RED, check the activation key and repeat the process. If not, please, call Mundial Smartkinves support.
- After all LEDs are GREEN, it might be necessary to refresh the webpage on your phone or computer as you need to check if the machine is activated on the Smartknives Plataform.
Every time the machine is switched on, it will perform the following tests:
- Wireless connectivity test: To assure you have internet access to connect to our servers
- Account Clearance test: To confirm your account is current and properly configured
Setting up Alternative Connections
In rare occasions you may have problems with your Internet service provider. To avoid being locked off your machine, you can temporarily connect to our servers using your cellphone data plan. Please bear in mind that data charges will apply! Follow the steps below to connect your machine to our servers using your cellphone’s data connection. Be aware that this is a temporary solution and that you will have to reconfigure your network settings once your internet service is working again.
Using 3G/4G/5G Cellular data connection
In case you need to use your cellphone as a “hotspot”, configure your device
to connect to the internet and follow these steps:
- Activate your hotspot on your phone according to its instructions.
- Create a network and write down the password you created.
- Execute the Connecting to your wireless network process described in point 2.1
- a. You can’t set up the machine through the same device that you are using as a hotspot.
Machine Operation and Maintenance
Operation Mode
Switching your machine ON
Sharpening your knives
- Once your machine is turned ON and connected (all LEDs are green) you can start sharpening your knives
- Just press the POWER button and bring the knife handle to the READING AREA until the sharpening wheel starts
- Insert the knife in the SLOT heel fist and pull parallel to the base until the tip
- Make sure you insert the knife all the way to the end before applying a little downward pressure
- Sharpen you knife by PULLING it out of the machine TWICE on each side of the blade.
- The sharpening angle is fixed and has been adjusted for excellent cutting performance
- To avoid undue charges please keep any knife that is not being sharpened at least 1 (one) foot away from any side of your Sharpening Machine.
- WARNING: Ensure that the knives are sanitized before sharpening them on Smartknives Sharpening Machine. The use of dirty knives can result in loss of efficiency and damage to the machine.
- It is recommended to sanitize the knife after the sharpening process. If you use a dishwasher, be sure that the edge doesn´t come in touch with other objects.
Cleaning the SmartKnives Sharpening Machine
Over time your sharpening wheel may fill with steel residuals which may
eventually compromise its sharpening performance. It is necessary to clean the
specific compartment located at the back of the machine and the wheel cover
too.
You will have to follow the cleaning procedure set forth below:
- Turn OFF the machine.
- Remove the wheel cover by loosening the screw that secures the cover in place.
- Withdraw the residual compartment and wheel cover and use a brush to remove the steel residual. It is recommended to clean once a month.
- Attach the wheel case again and tighten the screw.
- To clean the surface use damp cloth.
- Turn the machine back ON and wait for all LED indicators to turn GREEN.
Grinding Wheel replacement
- Although your machine was designed to last thousands of sharpening cycles, eventually you may need to repace the grinding wheel.
- Please call Mundial SmartKnives Support so we can arrange a technician to perform the replacement.
Managing your Account
Accessing your account
You can access your account by logging on to our website
www.mundialsmartknives.net, using your
account credentials. Your account is accessible by any internet capable device
with a web browser.
There are several transactions that can be done and reports that can be
generated to follow your knife consumption, the charges you are incurring,
your current and previous invoices, etc. 
Activate your Machines
To activate your new Mundial SmartKnives Sharpening Machine, logon to your
account and select My Machine from the menu on the left hand-side. Select
Activate a Machine on top right-side and inform the machine activation key and
choose the correct address.
The activation key can be found on the back-side of the machine.
You can use this feature to see the data of all of your machines. You can also
click in one of them to check out the sharpening log.
Creating a user account
To create a user account, logon to your account and select Users from the menu
on the left hand-side
On the upper right corner, click on Add User and fill the fields accordingly.
Save the form after it is complete
Assigning a user to each knife
To assign a knife to a specific user, logon to your account and select Users
end the left-hand side menu. To do so, click add and choose a knife for the
select user.
Verifying your knife consumption
Using our smartknives technology you can have access to your knife sharpening
activity in real time. Just log on to your account and you will be able to
monitor each individual knife you have ordered as well as how many times it
has been sharpened.
To do so, click on My Smart Knives on the menu on the left hand-side. This
will show all knife models you have in use. If you want to see the sharpening
log for each knife, just click on the downward arrow at the end do each line.
You may also monitor your sharpening charges by knife and total charges
incurred in each billing cycle.
Verifying knife consumption by user
If you created an account for each individual user and assigned each user one
or more knives, you can monitor their consumption and check how often each
knife has been sharpened.
Your charges, however, are only available for your account and will not be
broken down by user.
Ordering additional knives or machines
Should you decide to order additional knives or machines you can do so by
logging on to your account and following the order instructions on the left
hand-side menu
Dashboard
You can have an overview about your Smart Knives system, like the number and
models of knives, active machines and users assigned. 
Troubleshooting
Basic Troubleshooting
This chapter provides solutions for issues you may encounter with your
sharpening machine. If you encounter problems that are not mentioned in this
chapter, call MUNDIAL Smartknives support at: 1-888.415.4455 for more product
information and contact details of MUNDIAL Technical Support.
If you are having problems with your sharpening machine, try these basic steps
in this section before looking for further solutions.
The machine engine doesn´t start
- Check out if all the LEDs are off
- If yes, make sure that the outlet has energy, and the power cord is correctly plugged into the machine
- If you are sure that the machine is energized but the LEDs are still off, then please contact us at Mundial Smartknives Support numbers
- WARNING: Don’t open the machine cabinet. If the machine doesn´t work, call Mundial support.
LED 2 – Connection is blinking
- Be sure that your WIFI connection is ok, and you are able to access the Smartknives platform. If it’s not working, check your WIFI router and your internet link.
- Turn OFF the machine.
- Wait for 5 seconds and back on.
- If LED 2 is still blinking, then keep pressing the power button until all LED starts to blink green.
- Execute the “Connecting to Your Wireless Network” process described in point 2.1.
LED 3 – Ready is blinking RED
It means that some problem happened with your account. In this case, call
the Smarknives support for further instructions.
Appearance of metal waste outside of the machine
Probably the residual compartment is full. It is necessary to clean it as set forth in section 3.1.3
- Turn OFF the machine.
- Remove the grinding wheel cover by loosening the screw that secures the cover in place.
- Withdraw the residual compartment and use the brush provided to remove the steel residual. It is recommended to clean once a month.
- Attach the wheel case again and tighten the screw.
- To clean the surface use damp cloth.
- Turn the machine back ON and wait for all LED indicators to turn GREEN.
All LEDs are blinking RED
It means that your machine may have some hardware issues, so you will have to
call Mundial Smartknives support.
All LEDs are solid RED
This error occurs in two situations:
- 30 days have passed without server communication
- More than 4.000 sharpening were made in offline mode
In this case, follow these instructions:
- Turn off the machine.
- Wait for 5 seconds and turn on again
- Press the power button until all LED starts to blink GREEN.
- Execute the “Connecting to Your Wireless Network” process described in section 2.1.
- Turn off the machine.
- Wait for 5 seconds and turn on again
If the problem persists, please call Mundial Smartknives support.
Appendices Notices
Federal Communications Commission Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that
may cause undesired operation.
This equipment has been tested and found to comply with the limits for a class
B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection
Underwriters Laboratories – UL
This equipment has been tested and found to comply with the UL 763 – Standard
for Motor-Operated Commercial Food Preparing Machines – Edition 4 – Revision
Date 2017/11/02
This equipment has been tested and found to comply with the CSA C22.2 NO. 195
– Motor-Operated Food Processing Appliances (Household and Commercial) –
Edition 2 – Issue Date 2016/06/01
This equipment has been tested and found to comply with the NSF/ANSI 169 –
Special Purpose Food Equipment and Devices – Edition 2016 – Issue Date
2016/12/11
MUNDIAL Contact information
MUNDIAL Inc
- Address: 12401 Orange Dr., Suite 136 Davie, FL 33330 USA
- Telephone: + 1-954 668-2787
- Fax: 1-954 668-2784
- Website: www.mundialsmartknives.net
- Smartknives support: 1-888-415-4455