TTHotel System User Manual

: June 5, 2024
: TThotel

TTHotel System

TTHotel-System

Website address: https://hotel.ttlock.tech
TTHotel Staff APP:

Guest APP & WeChat applet

Instructions

TTHotel System is an intelligent hotel management software which is suitable for centralized/distributed hotels and apartments. The software consists of a web-side management system and a tool APP, which includes various practical functions such as room, staff, intelligent hardware control and convenient check-in. It solves all kinds of problems encountered in hotel management and improves management efficiency. It is centralized. The best choice for intelligent management of hotels and decentralized apartments. TTHotel-
System-1

Support for Windows PC mainstream browser
Use the special card encoder of the hotel system
Install the card encoder driver and run the card encoder assistant software
Check that device drivers are installed. Step:Insert the card encoder into the computer => right click“my computer”=>“manage”=>“port（COM和LPT）”，Check if there is Silicon Lab CP210x USB to UART Bridge，if yes，installed successfully， if no，You need to install your own card issuer to connect the driver.
Run“card encoder assistant”module. Step ：Open“CardEncoderAssistant” => keep the procedure running
After completing the above steps, you can configure the card encoder and IC card

Initial use of system processes

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Creat the hotel data

Check in

Initial use of system processes

Staff management

The employee can log in with his registered phone number
Users who have not granted Web login permission cannot log in
Press“Create a Hotel”to get into the creation interface
Press“Help”to check the encoder user manual
Press“Guest APP&mini program”to download the QR code

Funtion-creat a hotel

When creating a hotel, please fill in the real information
One hotel corresponds to one administrator, hotel staff (including administrator) cannot register two hotels with one phone number at the same time
The lock supplier number is the basis for the hotel to be associated with the lock supplier and is provided by the supplier to the hotel. This is not required

Function-creat rooms

Only administrators can make system settings
Press“Settings”=>“Hotel”=>“Building”、 “Floor”
Press“Room”to add rooms. Room types: rooms, public doors
When the room is created, the staff can add a smart lock on app
After the room is locked, the card can be checked and the key can be sent. The passcode can be obtained

Function-post

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Before adding an employee, the administrator needs to set up the employee position first.
Click“Settings”=>“Post”to add a position and set the its login permission.
Staffs can use the APP to add locks, set and delete permissions when employees have the APP login and add device permissions.
Select“Edit”Modify the hotel name, address, administrator name and check-out time.
The lock supplier code can be entered when select“Edit”.
If the lock supplier is already bound, the supplier name will be displayed. When editing, you can apply for unbinding.
If the hotel is repeatedly registered and there is no binding lock under the hotel, you can delete the hotel when you edit.
facility type: hotel smart lock
add: add permission
setting: View and read record permissions
delete: delete permission

Function basic

Select“Edit”Modify the hotel name, address, administrator name and check-out time.
The lock supplier code can be entered when select“Edit”.
If the lock supplier is already bound, the supplier name will be displayed. When editing, you can apply for unbinding.
If the hotel is repeatedly registered and there is no binding lock under the hotel, you can delete the hotel when you edit.

Function-staff

Employee management has functions of add, edit, delete, view details, issue card, send electronic key.
Employee editing and deletion functions are on the details page.
The employee is added successfully, and the employee is given the post permission. If there is corresponding login permission, the employee will receive the notification message.
The electronic key is the Bluetooth electronic key, which can be unlocked via APP Bluetooth.
If the employee does not have the APP login permission, the electronic key cannot be sent.

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Function-issue card/ send ekey

Four types of staff card: All / Building / Floor / Customize
All: The employee will be granted the right to open the door lock of the hotel.
Building：The employee will be granted the right to open all the door locks of the designated building of the hotel.
Select Customize, you can customize the room door lock and give the employee a custom door open permission.
Notice: Employee card can select up to 40 rooms;
There is no limit to the number of employee electronic keys. And the validity period is permanent.

Function-staff details

On the Basic Info page, staffs can be viewed, edited, and deleted. Details page has staff information, card information, and key records
If you want to modify the login permission of an employee, you can only modify the post permission
If you want to modify the eKey that the staff has sent, you can click “eKeys” – > “Select” to edit the key data
staffs can be deleted when their amount is 0

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Employees (granted with APP login rights) can log in using their mobile phone number and password.
Employees (does not granted with APP login rights) can not log in.
When successful login, the interface jumps to the APP homepage.

Function-add lock

On the APP homepage, you can see the list of added locks; add [+] to add the lock, select the door to be added and then touch the lock. When the lock status is “Addable”, click [+] to add it successfully. After the addition is successful, click [Test] to check if the door lock can be used normally . TTHotel-System-23

Function-lock setting

Four functions of card module:
- check and report loss card
- check and delete avilable password
- check and read records
- lock setting
When the card need to be reported, card module will shows “·” icon. Hotel staff can enter the IC card list, view and report the card.
The door opening record needs to be read by using the mobile APP near the door lock.

Function-lock setting

Click [Setting] to enter the lock setting page, you can view the basic information of the lock and can calibrate and update the lock time and version.
The administrator has unlock passwords for all locks.
The normally open mode can be applied to a common door. When this mode is turned on, the public door will not automatically lock during the normally open time.
When there is a problem with the lock, you can click the diagnosis to report the configuration information in the lock, and the professional staff can help resolve the fault.

Function-unlock via ekey

The top administrator has an electronic key for all locks, and the staff only has the electronic key that was sent.
Use an electronic key to open the door must be close to the door lock.
Hotel staff can modify mobile phone number, passcode, submit suggestions and feedback through APP.

Function-Home

The left side of the home page is the system’s menu navigation bar
here are six modules: Issue Card/Generate Passcode/Renew Card/View Card/Cancel Card/Messages/View Card
Introduction/Init Card Encoder/ Feedbacks/ Scan the QR code
If you are prompted to “unrecognized card encoder” when you issue the card, you can click “Init Card Encoder” to initialize the card issuer.

Function-issue card

After the room is locked, the card can be opened for the room.
When the room has been checked in and the room will show the checked in check mark.
Process：choose the hotel room and the public doors => Registration name and card validity period => Click to issue card，place card => issue card successfully.

Function-send ekey

When the guest sends the key, only one room can be selected, and the public door selection has no amount limit.
Process：choose the room => input guest name, phone number and validity period => press “send ekey”=> operation successful.
The guest needs to use the registered mobile phone number to login the guest app to receive the ekey and open the door.

Function-unlock via app

Enter the phone number to login to the app
Stand beside the door lock and click “Unlock” to open the door via Bluetooth（The Bluetooth communication range is within 5 meters. When there is no obstruction, the communication range is farther. The automatic blocking time is 5 seconds.）
When the prompt “Operation failed, please confirm whether the lock is nearby, or restart the phone Bluetooth and try again”, it may be that the Bluetooth communication fails, you can restart the Bluetooth or try to unlock the lock near the lock.

Function-obtain passcode

Only get tenants passcode.
Process：Choose the room => input the name and validity => Click [OK]，obtain the passcode success => Copy the passcode.
Only one door opening passcode can be obtained at a time.
The same door lock, the same end time to get the same passcode.

Function-cancel card、renew card、view card

Press“Cancel Card”，put the card on the card encoder, check the room information and click “OK” to complete the card withdrawal.
Press“Renew Card”，after modifying the validity period, click “OK” to complete the renewal.
Press “View Card” and put the card on the card encoder to read the card information.

Function-room details

When the room has a lock, you can issue card for the guest on the room details page, send ekey, generate passcode, check the card record of the room, send the key record, get the password record and open the door record, etc.
The room cannot be deleted if there is a lock or lock.

Function-IC card

IC includes room card and staff card；
Hotel staff can report the loss when the IC card is lost or damaged. You can press “Lost Report” to directly generate a loss report card to the door lock, or you can report the card loss through the APP.
Write the lost card to the blacklist of the lock. After writing the lock, the lost card cannot be opened even if it is valid.（Notice：The lock write blacklist process is irreversible, and the previous card can continue to be used unless the lock is reset or re-added.）

Function-ekey

ekey includes guest ekey and staff ekey
Ordinary staff ekey is valid for a permanent period and can be deleted after sending; the administrator has the ekey for all locks under the hotel by default, and the administrator ekey cannot be deleted.
The guest ekey can be modified and the validity period can be deleted. The tenant can continue to modify the validity period of the ekey in the room.

Function-passcode

The list only has the guest opening passcode
The passcode needs to be deleted by the staff via APP, and remote deletion is not supported at this time. TTHotel-System-37

Function-locks

When add a successful hotel lock on the app, which will be displayed in the list.
The administrator can check the status of the lock in the hotel lock list, such as the lock power, etc.
When the lock is less than 20%, the alarm will be automatically prompted.