Power XL ID1501A VORTEX CLASSIC AIR FRYER Owner’s Manual

June 5, 2024
Power XL

VORTEX CLASSIC AIR FRYER
Owner’s Manual 
Power XL ID1501A VORTEX CLASSIC AIR
FRYER

Save These Instructions –For Household Use Only
MODELS: ID1501A CAPACITY: 5 qt. POWER: 1500W, 120V

When using electrical appliances, basic safety precautions should always be followed. Do not use the PowerXL Vortex Classic Air Fryer™ until you have read this manual thoroughly.

VisitTristarCares.com for tutorial videos, product details, and more. Guarantee Information Inside

PowerXL Vortex Classic Air Fryer

BEFORE YOU BEGIN
The PowerXL Vortex Classic Air Fryer will provide you with many years of delicious family meals and memories around the dinner table. But before you begin, it’s very important that you read this entire manual, making certain that you are totally familiar with this appliance’s operation and precautions.

WARNING
PREVENT INJURIES! – CAREFULLY READ ALL INSTRUCTIONS BEFORE USE!

  1. READ ALL INSTRUCTIONS.

  2. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities or lack of experience and knowledge unless they are given supervision or instruction concerning the use of the appliance by a person responsible for their safety. When using electrical appliances, basic safety precautions should be allowed, including the following.

  3. Close supervision is necessary when any appliance is used by or near children.
    Where to Use the Appliance

  4. DO NOT place on or near a  hot gas or electric burner or in a heated oven.

  5.   DO NOT place your appliance on a cooktop, even if the cooktop is cool, because you could accidentally turn the cooktop on, causing a fire, damaging the appliance, your cooktop, and your home.

  6. DO NOT place or use this appliance near water.

  7. When cooking, DO NOT place the appliance against a wall or within 5 inches of other appliances. DO NOT place anything on top of the appliance.

  8. A fire may occur if this appliance is covered by or touching flammable material, including curtains, draperies, walls, and the like, when in operation.

  9. DO NOT use outdoors.

  10. DO NOT place the appliance in any container or small confined space while the appliance is heated or in operation.

  11.  ALWAYS operate the appliance on a horizontal surface that is level, stable, and noncombustible with adequate space for airflow.

  12.  Before using your appliance on any countertop surface or other fragile surface, such as a glass tabletop, CHECK WITH YOUR COUNTERTOP MANUFACTURER OR INSTALLER for recommendations about using appliances on your surfaces. Some manufacturers and installers may recommend protecting your surface by placing a hot pad or trivet under the appliance for heat protection. Your manufacturer or installer may recommend that hot pans, pots, or electrical appliances should not be used directly on top of the countertop. If you are unsure, place a trivet or hot pad under the appliance before using it.
    Electrical Safety

  13. DO NOT operate any appliance if it has a damaged cord or plug, if it is not working properly, or if it has been damaged or dropped. Return the appliance to an authorized service facility for examination, repair, or adjustment.

  14. This appliance should be serviced ONLY by qualified service technicians. Contact Customer Service using the information located on the back of this manual.

  15. NEVER immerse the main unit housing in water. If the appliance falls or accidentally becomes immersed in water, unplug from the electrical outlet immediately. Do not reach into liquid if the appliance is plugged in and immersed.

  16. To protect against electrical shock, DO NOT immerse the cord or plugs, or expose the electrical components to water or other liquid.

  17. DO NOT plug in the power cord or operate the appliance controls with wet hands.

  18. ALWAYS make sure the plug is attached to the
    appliance first, and then plug the cord into the
    electrical outlet. To disconnect, press the Power
    button to turn the appliance off and then remove
    the plug from the electrical outlet.

  19.  MAKE SURE the appliance is properly plugged
    into a dedicated electrical outlet without any other appliances on the same outlet.

  20. KEEP the appliance and its power cord out of the reach of children when it is in operation or in the cooling down process.

  21. NEVER plug the appliance into an outlet below the surface where the appliance is placed.

  22.  DO NOT let the power cord hang over the edge of the table or counter or touch hot surfaces.

  23. DO NOT clean with metal scouring pads. Pieces can break off the pad and touch electrical parts, creating risks of electric shock. Operational Safety

  24. Should the appliance emit smoke, UNPLUG IMMEDIATELY and wait for smoking to stop before handling the appliance. Allow the appliance to cool and wipe excess oil and grease from the appliance.

  25. Cooking appliances should be positioned in a stable location with the handles (if any) positioned to avoid the spillage of hot liquids.

  26. NEVER operate the appliance unattended.

  27. The use of accessory attachments not recommended by the appliance manufacturer may cause injuries.

  28. Avoid touching moving parts.

  29. UNPLUG the appliance from the outlet when not in use and before cleaning. ALLOW 30 minutes to cool before handling, putting on, or taking off parts, cleaning, or storing.

  30. DO NOT cover the Air Intake Vent or Hot Air Outlet Vent while the appliance is operating. Doing so will prevent even cooking and may overheat or damage the appliance.

  31. When in operation, hot air and steam are released through the Hot Air Outlet Vent.
    KEEP YOUR HANDS AND FACE at a safe distance from the Hot Air Outlet Vent and KEEP the Vent clear of obstructions.

  32. While cooking, the internal temperature of the appliance reaches several hundred degrees Fahrenheit. To avoid personal injury, NEVER place hands inside the appliance unless it is thoroughly cooled.

  33. The appliance’s outer surfaces and accessories may become hot during use. WEAR OVEN MITTS when handling the appliance during and after use and to protect against hot steam and air released when opening the appliance.

  34. DO NOT touch hot surfaces. Use handles or knobs.

  35. EXTREME CAUTION MUST BE USED when moving an appliance containing hot oil or other hot liquids or when removing accessories or disposing of hot grease. This appliance is not intended for deep-frying foods.

  36. Oversized foods, metal foil packages, or utensils MUST NOT be inserted into the appliance as they may involve a risk of fire or electric shock. DO NOT overfill the appliance.

  37. DO NOT store any materials, other than manufacturer-recommended accessories, in this appliance when not in use.

  38. DO NOT place any of the following materials in the appliance: paper, cardboard, or plastic.

  39. NEVER pour oil into the appliance or accessories. Fire and personal injury could result.

  40. DO NOT use aerosol cooking sprays. These sprays will build up on cookware and become difficult to remove while reducing the nonstick cooking performance.

  41. DO NOT expose the appliance to corrosive chemicals or vapors.

  42. DO NOT use sharp utensils with the appliance.
    These implements can damage the appliance’s protective non-stick coating.

  43. This appliance is for home use only. If the appliance is used improperly or for professional or semi-professional purposes or if it is not used according to the instructions in the user manual, the guarantee becomes invalid and Tristar will not be held liable for damages. DO NOT use this appliance for anything other than its intended use.
    AF v1.0

For California Residents
WARNING:
Cancer and Reproductive Harm www.P65Warnings.ca.gov.

SAVE THESE INSTRUCTIONS

CAUTION

  • NEVER connect this appliance to an external timer switch or separate remote-control system.
  • When ready to start, plug the hardwired cord into an electrical outlet. To disconnect, press the Power Button to turn the appliance off and then remove the plug from the electrical outlet.
  • NEVER rest anything on the basket while it is open.
  • DO NOT leave the basket open for an extended period.
  • ALWAYS ensure that nothing is protruding out of the appliance before closing the basket.
  • ALWAYS close the basket gently; NEVER slam the basket closed. ALWAYS use the handle when opening and closing the basket.
  • NEVER operate the appliance with the basket open.
  • When the cooking time has been completed, cooking will stop and the fan will continue to run for 10–20 seconds to cool down the appliance.
  • The appliance is equipped with an internal microswitch that automatically shuts down the fan and heating element when the basket is removed.

POLARIZED PLUG

This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug is intended to fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to modify the plug in any way.
a. A short power-supply cord is provided to reduce the risk resulting from becoming entangled in or tripping over a longer cord.
b. Longer detachable power-supply cords or extension cords are available and may be used if care is exercised in their use.
c. If a longer detachable power-supply cord or extension cord is used:

  1. The marked electrical rating of the cord set or extension cord should be at least as great as the electrical rating of the appliance;
  2. The cord should be arranged so that it will not drape over the countertop or tabletop where it can be pulled on by children or tripped over unintentionally.

Electric Power
This appliance should be operated on a dedicated electrical outlet. If the electrical outlet is overloaded with other appliances, your new appliance may not operate properly.
Automatic Shut-Off
The appliance has a built-in shut-off device that will automatically shut off the appliance when the cooking time has been completed. You can manually switch off the appliance by pressing the Power Button. The fan will continue running for 10–20 seconds to cool down the appliance.
Overheating Protection
Should the inner temperature control system fail, the overheating protection system will be activated and the appliance will not function. Should this happen, unplug the appliance. Allow time for the appliance to cool completely before restarting or storing.
Electromagnetic Fields
This appliance complies with all standards regarding electromagnetic fields. If handled properly and according to the instructions in the user manual, the appliance is safe to use based on scientific evidence available today.

Parts & Accessories

Power XL ID1501A VORTEX CLASSIC AIR FRYER - Fig

1. FRY TRAY
2. RUBBER BUMPERS*
3. BASKET
4. HANDLE
5. MAIN UNIT HOUSING| 6. AIR INLET VENT
7. CONTROL PANEL
8. HOT AIR OUTLET VENT
9. POWER CABLE
---|---

NOTE: Unpack all listed contents from the packaging. Contents vary by model. Please remove any clear or blue protective film on the components before use.
*Removing the bumpers is not recommended.

CAUTION:
The appliance may be hot. Be careful not to touch the appliance while in use. Keep the appliance away from other objects.

IMPORTANT: Please make sure that your appliance has been shipped with the components that you ordered (some accessories may be sold separately). Check everything carefully before use. If any part is missing or damaged, do not use this product. Contact Tristar using the customer service number located on the back of this manual.

To purchase other accessories for your product, go to tristarcares.com

Appliance Specifications

Technical Specifications

Model Number| Supply Power| Rated Power| Capacity| Temperature
---|---|---|---|---
ID1501A| 120V ~60Hz| 1500W| 5 qt.| 90° F–400° F/32° C–204° C

Using The Control Panel

  1. Power XL IPower XL ID1501A VORTEX CLASSIC AIR FRYER - Control PanelD1501A VORTEX CLASSIC AIR FRYER - Control Panel Power Button
    Once the Basket and Fry Tray are properly placed in the Main Unit Housing, the Control Panel will be illuminated. Pressing the Power Button once will set the appliance to a default cooking temperature of 370° F/188° C and a time of 15 minutes. Pressing the Power Button a second time will start the cooking process. Pressing the Power Button during the cooking cycle will turn the appliance off.

  2. Cooking Presets
    Press the cooking preset buttons to choose from up to ten cooking presets. See the “Preset Chart” section for the cooking times and temperatures associated with each preset.
    NOTE: The running lights on the Control Panel will illuminate when the cooking cycle begins and will stay illuminated for up to 20 seconds after the cooking cycle is complete.

  3. Temperature Control Buttons
    The + and − symbols enable you to increase or decrease cooking temperature 5° F at a time.
    Keeping a button held down will rapidly change the temperature. Temperature control range:
    180°  F–400° F/82° C–204° C (Dehydrate temperature control range: 90° F–170° F/32° C–77° C).

  4. Time and Temperature Display
    This display will keep track of the temperature and remaining cook time.

  5. Timer Control Buttons
    The + and − symbols enable you to increase or decrease cooking time 1 minute at a time (30 minutes at a time for dehydrating). Keeping the Button held down will rapidly change the time. Time control range: 1– 60 minutes. (Dehydrate time control range: 2–24 hours).

Preset Chart

Once you are familiar with the appliance, you may want to experiment with your own recipes. Simply choose the time and temperature that suits your personal taste.

| Preset| Temperature| Time
---|---|---|---
| Default| 370° F (188° C)| 15 mins.
| French Fry| 400° F (204° C)| 18 mins.
| Roast| 350° F (177° C)| 30 mins.
| Bake| 320° F (160° C)| 30 mins.
| Fish| 325° F (163° C)| 15 mins.
| Shrimp| 320° F (160° C)| 12 mins.
| Chicken| 370° F (188° C)| 40 mins.
| Steak| 400° F (204° C)| 10 mins.
| Pizza| 360° F (182° C)| 15 mins.
| Reheat| 240° F (116° C)| 12 mins.
| Dehydrate| 120° F (49° C)| 2 hrs.

Instructions for Use

Before First Use

  1. Read all material, warning stickers, and labels.
  2. Remove all packing materials, stickers, and labels from the appliance.
  3. Before initial use, wipe the inside and outside of the appliance with a warm, moist cloth and mild detergent. Handwash all cooking accessories.
  4. Place the appliance on a heat-resistant surface or use heat protection. Do not place the appliance on a surface that is not heat resistant. Ensure that the appliance is used in an area with adequate air circulation. Do not place it on the stovetop.
  5.  Before cooking food, preheat the appliance for a few minutes to allow the appliance to burn off the manufacturer’s protective coating of oil. Wipe the appliance with warm, soapy water and a dishcloth after this burn-in cycle.

Inserting the Fry Tray

  1. Place the Fry Tray in the Basket and push the Fry Tray to the bottom of the Basket.
  2. Slide the Basket into the appliance. If the Basket is placed properly, it will click into place.

NOTE: This appliance cook using hot air. Do not fill the Basket with oil or frying fat.

Using the Appliance

  1. Plug the appliance into a dedicated electrical outlet.

  2. Pull the Basket out of the appliance and place the ingredients inside. Do not touch the Basket directly because the Basket becomes very hot during operation. Only hold the Basket by its handle. Insert the Basket into the appliance.
    NOTE: Always use the Fry Tray with the Basket.

  3. Press the Power Button. Set the appropriate time and temperature for the ingredients you are cooking.

  4. When the timer beeps five times, the set cooking time has elapsed. Pull the Basket out of the appliance and place it on a heat-resistant surface.

  5. When removing food from the basket, avoid contact with hot excess oil or the hot drip tray.
    To avoid being burned, use silicone-tipped tongs or tip out the basket contents carefully.
    The Fry Tray is not secured and can fall out. Hot oil can be inside the basket.

  6. If the food is not fully cooked, simply slide the Basket back into the appliance and add a few minutes to the cooking time.

  7. The appliance is instantly ready for preparing more food.

Shaking
To ensure even cooking, some foods require shaking or flipping during the cooking process. At the halfway point in the cycle, carefully use oven mitts to remove the hot Basket from the appliance. Gently shake.

Tips

  • Foods that are smaller in size usually require a slightly shorter cooking time than larger foods.
  • Shaking smaller-sized foods halfway through the cooking process ensures that all the pieces are fried evenly.
  • Adding a bit of vegetable oil to breaded items is suggested for a crispier result. When adding oil, do so just before cooking and add only a small amount onto the breaded items.
  • Snacks normally cooked in an oven can also be cooked in the appliance.
  • Use the premade dough to prepare filled snacks quickly and easily. Premade dough also requires a shorter cooking time than homemade dough.
  • You can use the appliance to reheat foods.
    Simply set the temperature and time to however warm you want your food.

General Cooking Guidelines

NOTE : Keep in mind that these settings are guidelines. Since ingredients differ in origin, size, shape, and brand, we cannot guarantee the best settings for your ingredients.

Food item| Size| Temperature| Cook Time| Preheat| Shake
or Flip| Spray
with Oil
---|---|---|---|---|---|---
FROZEN FOOD
French fries| | 400° F (204° C)| 18 min| | √|
Sweet potato fries| | 400° F (204° C)| 22 min| | √|
Chicken nuggets| | 400° F (204° C)| 14 min| | √|
CHICKEN
Breaded cutlets| 6 oz| 400° F (204° C)| 10 min| √| √| √
Wings| | 400° F (204° C)| 25 min| √| √|
Chicken breast| 6 oz| 400° F (204° C)| 8 min| √| |
BEEF
Burgers| 6 oz| 400° F (204° C)| 10 min| √| √|
Hot dogs| 8 pc| 375° F (191° C)| 5 min| √| √|
NY strip steaks| 8 oz| 400° F (204° C)| 12 min| √| √|
Meatballs, 1 inch| 1.5 lb| 375° F (191° C)| 10 min| √| √|
PORK
Pork chops| | 400° F (204° C)| 12 min| √| √|
Sausages| | 350° F (177° C)| 15 min| √| √|
FISH
Salmon filets| 6 oz| 390° F (199° C)| 12 min| √| |
Shrimp (16–20 size)| 12 oz| 390° F (199° C)| 10 min| √| √|
VEGETABLES
Asparagus| 1 lb| 380° F (193° C)| 8 min| | √| √
Broccoli| 8 oz| 380° F (193° C)| 8 min| | √| √
Corn on the cob| 2 pc| 380° F (193° C)| 8 min| | √| √
PREPARED FOOD
Hard-boiled eggs, shell on| | 250° F (121° C)| 18 min| | |
Cake| | 320° F (160° C)| 20 min| | |
Grilled cheese sandwich| 1 pc| 375° F (191° C)| 6 min| √| √|

Internal Temperature Meat Chart

Use this chart and a food thermometer to ensure that meat, poultry, seafood, and other cooked foods reach a safe minimum internal temperature.
*For maximum food safety, the U.S. Department of Agriculture recommends 165° F/74° C for all poultry; 160° F/71° C for ground beef, lamb, and pork; and 145° F/63° C,
with a 3-minute resting period, for all other types of beef, lamb, and pork.
Also, review the USDA Food Safety Standards.

Food Type Internal Tempt
Beef & Veal Ground Steaks roasts: medium 160°F (71°C)

145° F (63°C)
Steaks roasts: rare| 125° F (52°C)
Chicken &Turkey| Breasts| 165° F (74°C)
Ground, stuffed| 165° F (74°C)
Whole bird, legs, thighs, wings| 165° F (74°C)
Fish & Shellfish| Any type| 145° F (63°C)
Lamb| Ground| 160°F(71°C)
Steaks roasts: medium| 140° F (60°C)
Steaks roasts: rare| 130° F (54°C)
Pork| Chops, ground, ribs, roasts| 160° F (71°C)
Fully cooked ham| 140° F (60°C)

Cleaning & Storage

Clean the appliance after each use. The Basket and Fry Tray are coated with a special nonstick surface.
Never use abrasive cleaning materials or utensils on these surfaces.

  1. Remove the Power Cable from the electrical outlet and be certain the appliance is thoroughly cooled before cleaning.
  2. Wipe the outside of the appliance with a warm, moist cloth and mild detergent.
  3. Clean the Basket and Fry Tray with hot water, a mild detergent, and a non-abrasive sponge. The Fry Tray is dishwasher safe, but hand-washing is recommended. For difficult-to-remove food, soak in hot, soapy water for 10 minutes.
  4. NOTE: If the Silicone Bumpers on the Fry Tray need to be cleaned, they can be removed and reattached. To remove the bumpers, locate the capped end of the bumper and push the capped end off of the Fry Tray. There will be some resistance, but keep pushing until the bumper slide off of the Fry Tray. To reattach the bumper, slide each bumper onto the slot on the Fry Tray.
  5. Clean the inside of the appliance with hot water, a mild detergent, and a non-abrasive sponge.
  6. If necessary, remove unwanted food residue from the heating element with a soft cleaning brush.
  7. Rinse the appliance with a clean, damp cloth. Use a clean, dry cloth to dry the appliance interior. Do not leave standing water in the appliance.
  8. If any other service needs to be performed, contact Customer Service using the contact information on the back of this manual.

Storage
Place the cooled, dry appliance in a clean, dry place.
Do not stack objects on top of the appliance.

Symptom Possible Cause Solution

The appliance
does not work| The appliance is not plugged in.| Plug the Power Cable into an electrical outlet
The appliance is plugged into an outlet that is shared with other devices.| Plug the appliance into a dedicated electrical outlet
The appliance has not been turned on by setting the prepaatiantimeandter,yes, and nature.| Press the Power Button.
Select a time and temperature. Press the Power Button again and cooking will begin.
The appliance might have been turned off.
If the Power button is pressed which makes, the Auto Shut-Off model is triggered.| Press the Power Button. Select a time and temperature. Press the Power Button again and cooking will begin.
Food is not cooked| The Basket is overloaded.| Use smaller batches for more even frying.
The temperature is set too low.| Raise the temperature and continue cooking.
Food is notified evenly| Some foods need to be shaken during the cooking process.| See the ‘Malting’ section in the instructions for the User
The basket will not slide into the appliance properly| The Basket is overloaded.| Do not fill the Basket above the Maximum line.
The Fry Tray is not placed in the Basket correctly.
tl| Gently pushes the Fry Tray into the Basket until it medical
Smoke coming from the appliance| Too much oil is being used.| Wipe down to remove excess oil.
The Basket has grease residue from the previous operation.| Clean the Basket after each use.
French fries are not fried evenly| Potatoes are not prepped properly.| Consult a recipe for potato type and prep.
Fries are not cut evenly.| Cut fries thinner or reshape fries.
Fries are too crowded.| Spread fries out or cook a smaller batch.
Potatoes are not rinsed properly dunng preparation.|
Pat dry to remove excess stage.
Fries are not crispy| Raw fries have too much water.| Dry potato sticks properly before misting oil.
Cut Aids smaller.
Add a bit more oil.
Error| El. Broken Circuit of the thermal sensor
Call Customer Service at 1-973-287-S129
E2. Short circuit of the thermal sensor

Frequently Asked Questions

  1. Can I prepare foods other than fried dishes with my appliance?
    You can prepare a variety of dishes, including steaks, chops, burgers, and baked goods.
    See the PowerXL Vortex Classic Air Fryer Recipe Guide.

  2. Is the appliance good for making or reheating soups and sauces?
    Never cook or reheat liquids in the appliance.

  3. Is it possible to shut off the appliance at any time?
    Press the Power Button once or remove the Basket.

  4. What do I do if the appliance shuts off while cooking?
    As a safety feature, the appliance has an Auto A shut-Off device that prevents damage from overheating. Remove the Basket and set it on a heat-resistant surface. Remove the Power Cable from the outlet. Allow the appliance to cool down. Once cool, plug the Power Cable into the outlet. Restart by pressing the Power Button.

  5. Does the appliance need time to heat up?
    Most recipes do not require preheating. If you are cooking from a cold start and your recipe requires preheating, add 3 minutes to the cooking time to compensate.

  6. Can I check the food during the cooking process?
    You can remove the Basket at any time while cooking is in progress. During this time, you can shake the contents in the Basket if needed to ensure even cooking.

  7. Is the appliance dishwasher safe?
    Only the Fry Tray is dishwasher safe. The appliance itself, which contains the heating coil and electronics, should never be submerged in liquid of any kind or cleaned with anything more than a warm, moist cloth or nonabrasive sponge with a small amount of mild detergent.

  8. What happens if the appliance still does not work after I have tried all the troubleshooting suggestions?
    Never attempt a home repair. Contact customer service and follow the procedures set forth by the guarantee. Failure to do so could render your guarantee null and void.

VORTEX CLASSIC AIR FRYER
90-Day Money-Back Guarantee

The PowerXL Vortex Classic Air Fryer is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price, less processing, and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA. Return your product to the address provided below for a replacement, which will incur no additional processing and handling fees, or for the refund of your purchase price, less processing, and handling. You are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call customer service at 973-287-5129 or email info@tvcustomerinfo.com for any additional questions. Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number,
(4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the RMA on the outside of the package.

Send the product to the following return address:
PowerXL Vortex Classic Air Fryer
Tristar Products
500 Returns Road
Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5129.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.

VORTEX CLASSIC AIR FRYER
We are very proud of the design and quality of our
PowerXL Vortex Classic Air Fryer TM.

This product has been manufactured to the highest standards.
Should you have any questions, our friendly customer service staff is here to help you.
For parts, recipes, accessories, and everything PowerXL go to tristarcares.com or scan this QR code with your smartphone or tablet:

https://l.ead.me/bcuGLW
To contact us,
email us at info@tvcustomerinfo.com
or call us at 973-287-5129.
Distributed by:
Tristar Products, Inc.
Fairfield, NJ 07004
© 2022 Tristar Products, Inc.
Made in China
PXL-VCAF_5QT_IB_ID1501A_TP_ENG_V1_220406

References

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