eureka NEU520 FloorRover Bagless Upright Pet Vacuum Cleaner Owner’s Manual

eureka NEU520 FloorRover Bagless Upright Pet Vacuum Cleaner

Where to find important vacuum information

Keep this information
Write the model, type and serial number here:
Date of purchase (keep your receipt) ___
Model number and type ____ Serial number

Find these numbers on a label on the back of the  floor nozzle. Refer to these numbers when  ordering parts and accessories, or if service is needed.

This Owner’s Guide provides important instructions  to prolong the life

of your Eureka vacuum cleaner

• Registration: To register your product visit www.eureka.com and click on the ‘Register Your Product’ link in the top right corner.
• Inspection: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage.
  Each unit is tested and thoroughly inspected before shipping. For instructions regarding any  shipping damage, call the Eureka Customer Service HELPLINE at 1-800-282-2886 immediately.

IMPORTANT SAFEGUARDS

When using an electrical appliance, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER
WARNING

•  Do not use outdoors or on wet surfaces.
•  Do not leave vacuum cleaner when plugged in. Turn off the switch and unplug the electrical cord when not in use and before servicing.
•  Do not allow to be used as a toy. Close attention is necessary when used by or near children.
•  Use only as described in this manual. Use only manufacturer’s recommended attachments.
•  Do not use with damaged cord or plug. If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to an authorized service center before using.
•  Do not pull or carry by cord. Do not use cord as a handle. Do not close a door on cord or pull cord around sharp edges or corners.
• Do not run vacuum cleaner over cord. Keep cord away  Do not use extension cords or outlets with inadequate current carrying capacity.
•  Turn off all controls before unplugging.
•  Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
•  Do not handle plug or vacuum cleaner with wet hands.
•  Do not put any objects into openings. Do not use with any openings blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
•  This vacuum cleaner creates suction and contains a revolving brushroll. Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
•  Do not place vacuum cleaner on furniture or stairs as the brushroll may cause damage. Use extra care when cleaning stairs. Place vacuum cleaner on floor with the handle in storage position while using attachments.
•  Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
•  Do not use without dust cup, filter, screen and exhaust filter in place.
•  Belt pulleys can become hot during normal use.
• To prevent burns, avoid touching the belt pulley when servicing the drive belt.
•  Do not use to pick up flammable or combustible liquids such as gasoline, or use in areas where they may be present.
•  Store your vacuum cleaner indoors in a cool, dry area.
•  Keep your work area well lit.
•  Unplug electrical appliances before vacuuming them.
•  Unplug before connecting pet turbo brush.
•  WARNING: This product can expose you to chemicals including Di(2-ethylhexyl)phthalate (DEHP), which is known to the State of California to cause cancer and to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
  SAVE THESE INSTRUCTIONS
  

caution: To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.
Motor
Do Not Oil the motor or the brushroll at any time. The bearings are permanently lubricated and sealed.

What comes in the carton

How to identify parts of your vacuum cleaner

For filter maintenance instructions, see pages 10 and 11

How to assemble your vacuum cleaner

How to use your vacuum cleaner

How to use accessories

CAUTION

• Place vacuum in upright position.
• Turn hose end counterclockwise to unlock. Pull up on hose end to release (Fig. 1).
• To prevent vacuum from tipping over while using accessories, insert hose clip into opening on back of vacuum. Press clip in to snap into place (Fig. 2).
• Use slide on hose end to adjust suction power (Fig. 3).

Using accessories with hose only

• Push desired tool directly onto end of hose (Fig. 3).

Using accessories with handle as extension wand

• Push end of hose into top of handle and twist clockwise into locked position. On NEU526, open cap first. (Fig. 4).
• Push handle release latch and pull out handle/extension wand (Fig. 5).
• Push desired tool onto end of extension wand (Fig. 6).
• When finished using accessories, twist hose counterclockwise and pull off handle. Slide handle into top of vacuum cleaner and push down until it clicks (Fig. 7).
• Squeeze sides of hose clip to release it from back of vacuum.(Fig. 8). Reposition hose over retainer and push loose end securely into hose inlet.
• Store tools on vacuum cleaner; wrap cord.
  

How to maintain dust cup and filters

How to replace HEPA filter

Caution: Make sure vacuum cleaner is turned off and power cord is unplugged.

How to maintain brush roll

To avoid unnecessary service calls, periodically check brush roll for debris.

How to clear a blockage

CAUTION

• Make sure vacuum is turned off and power cord is unplugged.
• Warning: Never operate vacuum cleaner without all filters, filter screen and dust cup in proper position.

If vacuum is not cleaning properly, or if no suction at end of hose, check to be sure air path is not blocked.

• Press release button and lift off dust cup. Empty debris. Hold over wastebasket and press lever to release bottom lid (Fig. 1).
• Check filters and filter screen. Remove any debris and shake off dust (Fig. 2). (See maintenance instructions on page 10.)
• Use finger to check for debris in air path (Fig. 3).

If still no suction, check for blockage in hose.

• Turn hose end counterclockwise to unlock. Pull up on hose end to release (Fig. 4).
• On other end of hose, press clip to release and pull away from hose inlet (Fig. 5).
• Flex hose to loosen debris. Use a rod or similar blunt implement to clear a blockage in hose (Fig. 6). Use caution if there is any risk that glass or nails could have become imbedded in hose.
• Reattach upper and lower hoses. Ensure that filters and dust cup are returned to proper position.

Problem solving

Make sure vacuum is turned off and power cord is unplugged.
NOTICE : Thermal cut-off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating. If the vacuum suddenly shuts off, proceed as follows: 1) Push the power switch to off and unplug the vacuum. 2) Check the vacuum for a possible source of overheating such as a full dust cup, blocked hose or clogged filter. If these conditions are found, fix them and wait at least 30 minutes before attempting to use the vacuum. 3) After the 30 minute period, plug the vacuum back in and turn on the switch. If the vacuum still does not work, call the Eureka customer service helpline.

outlet or check circuit breaker.

•  Press on power switch to turn vacuum on.

•  See detailed “thermal cut-off” instructions above.

Vacuum cleaner does not clean carpet or bare floor.| •  Make sure suction control is closed. Page 7.

•  Empty dust cup, clean and/or change filters regularly to maintain suction. Page 10.

•  Press brushroll switch to turn on brushroll. Indicator light will turn blue.

•  Red indicator light indicates the brushroll is clogged. Clean brushroll if needed. Page 12.

No suction at the end of hose.| •  See other solutions above.

•  Remove clogs from the hose that restrict the airflow. Page 13.

Vacuum cleaner is hard to push or pull.| •  Open suction control at end of hose. Page 7.

•  Check brushroll for debris and clean if needed. Page 12.

Brushroll indicator light turns red or brushroll will not spin.| • Check brushroll for debris. Page 12.
Pet turbo brush will not spin.| •  Check pet turbo brush for debris. Page 9.

The Eureka limited warranty

Midea America (Canada) Corp.(“Eureka”), subject to the terms and conditions herein, warrants this vacuum cleaner to be free from defects in material and workmanship for a term of five years from the date of original purchase when used in accordance with the Eureka operating and maintenance instructions and under normal household usage. This warranty is granted only to the original purchaser and members of immediate household, and is applicable only to original purchases from Eureka authorized resellers.

• What Eureka will do:
  Eureka will, at its option, repair or replace a defective vacuum or vacuum part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed Eureka specifications for new parts. If Eureka elects to replace the vacuum, the replacement may be a reconditioned unit. Depending on availability of products, Eureka reserves the right to provide you
  with a replacement product that is the same or similar, or substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the consumer’s purchase price.

• This warranty does not cover:

  • Normal wear and tear of the vacuum and vacuum parts that require replacement under normal use such as disposable dust bags, filters, drive belts, light bulbs, brush roll, bristles, impellers and cleaning.
  • Damages or malfunctions resulting from: improper or unreasonable use or maintenance, abuse, negligence, failure to follow instructions contained in any written materials that accompany the product, deterioration by reason of excess moisture, corrosive atmosphere, lightning, power surges, connections to improper voltage supply, unauthorized alteration, or other external causes such as extremes in temperature or humidity, modifications, scratches or discoloration, accidents, misuse, or acts of God. This warranty also does not cover damage resulting from repair or attempted repair by anyone other than Eureka or an authorized Eureka Warranty Station. This warranty is not applicable to any product that has been altered or on which the serial number has been defaced, modified or removed. Altering, erasing, or forging any proof-of-purchase documents voids any applicable product warranty.

• Obtaining warranty service:
  To obtain warranty service you must contact the Eureka Service Team, toll free, at 1-800-282-2886 or customerserviceusa@midea.com, to discuss the warranty claim and procedures to be followed. All warranty claims must include submission of proof-of purchase documentation. For additional information, you may also visit www.eureka.com.

• Shipping charges:
  You will be responsible for any initial shipping and insurance charges if the defective product(s) must be shipped for warranty service or warranty evaluation; however, Eureka or a Eureka Authorized Warranty Station will pay the return shipping charges if repairs are covered by the warranty. When returning parts for repair, you must include the model, type and serial number located on the rating plate on the lower backside of the vacuum. If any product submitted for warranty service is found to be ineligible, an estimate of repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment or acceptable arrangements for payment.

• Further limitations and exclusions:

  • Any warranty that may be implied in connection with your purchase or use of the vacuum, including any warranty of Merchantability or any warranty of Fitness For A Particular Purpose is limited to the duration of this limited warranty. Some provinces/territories do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
  • Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the vacuum. Some
    provinces/territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which may vary by
    province/territory.

CONTACT

• Midea America (Canada) Corp.
• Markham, ON
• Canada L3R 8V2

Order genuine Eureka accessories and replacement parts
Visit www.eureka.com or call 1-800-282-2886

PARTS NAME:

References

• Eureka - Vacuums for all your cleaning needs
• P65Warnings.ca.gov

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