TCL H5W23M 5K Mechanical Window Air Conditioner User Guide

: June 5, 2024
: TCL

Table of Contents

Register and protect your purchase
IMPORTANT SAFETY INSTRUCTIONS
What’s in the Box
Let’s Get Started!
How to Control Your AC
Troubleshooting
LIMITED PRODUCT WARRANTY
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Hi! Let’s Get Started

5K Mechanical Window A

Register and protect your purchase

Register easily with your smartphone
Scan or text a photo of the camera icon to 71403
Or register online at www.tclusa.com/register
Need help? Visit photoregister.com/help or text HELP to 7140

Add a TCL Protection Plan when you register your product and be covered from life’s mishaps
Thank you for choosing TCL. We want your ownership experience to bring you as much joy as the product you purchased does, so we’re offering you a special price on TCL Protection Plans when you purchase during registration. Add a TCL Protection Plan within your ﬁrst 30 days of ownership to receive the best value and we’ll make sure nothing gets in the way of you enjoying your new product.

Beneﬁts & Descriptio	PROTECT	PLUS

Extended Manufacturer Coverage
Extended parts & labor coverage for manufacturer defects.| Up To 4 Years| Up To 4 Years
Priority Service
Free shipping and rapid turn-around time.| 3-5 Days| 3-5 Days
Product Replacement
Free 1-time replacement if the product cannot be ﬁxed.| |
TCL Parts & Service
Genuine TCL parts & factory certiﬁed service.| |
| |
Accidental Damage Protection
Coverage for drops, breaks, and spills starts after 30 days.| |

*Extended service plans (i.e., “Protect” and “Plus” plans) are only offered in the United States (US). All TCL products continue to offer a limited consumer warranty in both the US and Canada. Please refer to the warranty section in this guide for additional details on warranty information.

IMPORTANT SAFETY INSTRUCTIONS

Before installing and using your air conditioner, please read this owner’s manual carefully. Store this manual in a safe place for future reference. Your safety and the safety of others are very important to us. Please pay attention to all safety messages outlined in this owner’s manual.
WARNING: To reduce the risk of ﬁre, electrical shock, or injury when using your air conditioner, follow the following basic precautions:
ELECTRICAL REQUIREMENTS
The electrical ratings for your air conditioner are listed on the model and serial number label located on the front left side of the unit (when facing the front).
REGISTER YOUR APPLIANCE
You can register your appliance online by going to register.tcl.com
Be sure to retain your original sales receipt. A valid proof of purchase is required for all warranty claims.
BATTERY WARNING STATEMENT
Do not mix old and new batteries and do not mix alkaline, standard (carbon- zinc), or rechargeable (ni-cad, ni-me, etc.) batterie

Document your model and serial numbers here:
Model #___ Serial #__
You can locate your 20 digit serial number underneath the bar code (On the left hand side of the AC).

WARNING| Speciﬁc electrical requirements are shown in the diagram below. Follow the requirements below for the type of plug on the power supply cord.
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Electrical Shock Hazard

Plug into a grounded 3-prong outlet. Do not remove the ground prong.
Do not use an adapter
Do not use an extension cord.
Failure to follow these instructions can result in death, ﬁre, or electrical shock

| Wiring Requirements| Power Supply Cord
• 115 Volt (103 min – 127 max)
• (0-8 amps)
• (10 amp time-delay fuse or circuit breaker) • Use on single outlet circuit only

RECOMMENDED GROUND METHOD
For your personal safety, this air conditioner must be grounded. This air conditioner is equipped with a 3-prong power supply cord with a grounded plug. To minimize the possibility of electrical shock, the cord must be plugged into a 3-prong outlet and grounded in accordance with all local codes and ordinances. If a 3 prong outlet is not available, it is the customer’s responsibility to have a properly grounded 3 prong outlet installed by a qualiﬁed electrician

DO NOT RETURN TO STORAGE

WE ARE READY TO HEL contact us ﬁrst with any questions

TCL SUPPORT:
www.tclusa.com/support
1-800-825-674

TAKE CARE WHEN REMOVING THE AIR CONDITIONING UNI

INSTALLATION MANUAL—Important considerations
When compared with other refrigerants, R32 is more environmentally friendly. Please use this product as instructed. This refrigerant is ﬂammable and may combust under certain conditions, however when this product is used as directed these risks are signiﬁcantly reduced. Always consult with a trained professional when maintaining or repairing an air conditioner.

Warning

Please read the manual before installing, using, or conducting maintenance.
Do not use means to accelerate the defrosting process or to clean, other than those recommended by the manufacturer.
Be aware that refrigerants may not contain an odor.
Do not pierce or burn the appliance.
The appliance shall be stored in a room without continuously operating sources (for example open ﬂames, an operating ignition gas appliance, or an operating electric heater).
Please contact the nearest after-sales service center when maintenance is necessary. At the time of maintenance, the maintenance personnel must strictly comply with the Operation
Manual provided by the corresponding manufacturer and any non-professional is prohibited to maintain the air conditioner.
It is necessary to comply with the provisions of gas-related federal, state, and local laws and regulations.
It is necessary to clear away the refrigerant in the system when maintaining or recycling an air conditioner by a trained professional.

| | **|
---|---|---|---
Warning:** ﬂammable & Dangerous| Read the user manual| Read the installation manual| Read the service manual

Important Considerations

The air conditioner you buy must be installed by professional personnel and the “Installation manual” is used only for the professional installation personnel!
The installation speciﬁcations should be subject to our after-sale service regulations.
When ﬁlling the ﬂammable refrigerant, please use caution to avoid serious injury.
A leak test must be done after the installation is completed.
It is a must to perform a safety inspection before maintaining or repairing an air conditioner using ﬂammable refrigerant in order to ensure that the ﬁre risk is reduced to a minimum.
Requirements for the total weight of ﬁlled refrigerant and the area of a room to be equipped with an air conditioner (are shown in the following Tables GG.1 and GG.2)

The maximum charge and the required minimum ﬂoor area
m1 = (4 m3) x LFL , m2 = (26 m3)) x LFL, m3 = (130 m3 )x LFL
Where LFL is the lower ﬂammable limit in kg/ m3,R290 LFL is 0.038 kg/ m3,R32 LFL is 0.038 kg/ m3.
For the appliances with a charge amount m1 < M = m2:
The maximum charge in a room shall be in accordance with the following:mmax= 2.5 x (LFL)(5/4) x h0 x (A)1/2
The required minimum ﬂoor area Amin to install an appliance with refrigerant charge M (kg) shall be in accordance with the following: Amin = (M/ (2.5 x (LFL)(5/4) x h0)) 2
Where:
max is the allowable maximum charge in a room, in kg;
M is the refrigerant charge amount in the appliance, in kg;
Amin is the required minimum room area, in m2;
A is the room area, in m2;
LFL is the lower ﬂammable limit, in kg/m3;
h0 is the installation height of the appliance, in meters for calculating max or Amin, 1.8 m for wall mounted;

Table GG.1 – Maximum charge (kg)

Category| LFL
(kg/m3)| h 0
(m)| Floor area (m2)
---|---|---|---
4| 7| 10| 15| 20| 30| 50
R32| 0,306| 0,6| 0,68| 0,9| 1,08| 0,32| 1,53| 1,87| 2,41
1| 1,14| 1,51| 1,8| 2,2| 2,54| 3,12| 4,02
1,8| 2,05| 2,71| 3,24| 3,97| 4,58| 5,61| 7,254
2,2| 2,5| 3,31| 3,96| 4,85| 5,6| 6,86| 8,85

Table GG.2 – Minimum room area (m2)

Category| LFL
(kg/m3)| h 0 (m)| Charge amount (M) (kg) Minimum room area (m2)
---|---|---|---
1,224 kg| 1,836 kg| 2,448 kg| 3,672 kg| 4,896 kg| 6,12 kg| 7,956 kg
R32| **** 0,306| 0,6| | 29| 51| 116| 206| 321| 543
1| | 10| 19| 42| 74| 116| 196
1,8| | 3| 6| 13| 23| 36| 60
2,2| | 2| 4| 0| 15| 24| 40

Installation Safety Principles

Site Safety****
Open Flames Prohibited| Ventilation Necessary
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|
Operation Safety****
Mind Static Electricity| Open Flames Prohibited
Must wear protective clothing and anti-static gloves| Don`t use a mobile phone
---|---|---
| |
Installation Safety****
• Refrigerant Leak Detector
• Appropriate Installation Location| The left picture is the schematic diagram of a refrigerant leak detector.
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Please note that:

The installation site should be in a well-ventilated area.
The sites for installing and maintaining an air conditioner using Refrigerant R32 should be free from open ﬁre or welding, smoking, drying oven, or any other heat source higher than 548 which easily produces open ﬁre.
When installing an air conditioner, it is necessary to take appropriate anti-static measures such as wearing anti-static clothing and/or gloves.
Installation or maintenance location should not be surrounded by obstacles or close to any heat source, ﬂammable, and/or explosive areas or objects.
If the product users refrigerant leak during the installation, all personnel should go out till the refrigerant leaks completely for 15 minutes.
If the product is damaged, a professional must carry such damaged product back to the maintenance station. It is prohibited to weld the refrigerant pipe or conducts other operations on the contaminated site.
The air conditioner unit needs to sit on a ﬂat even surface.
It is necessary to avoid the places where there are other electrical products, power switch plugs, sockets, kitchen cabinets, beds, sofa, and other valuables directly under the lines on two sides of the indoor unit.
Any ventilation openings of the unit should be free from obstructions.

What’s in the Box

NO.	APPEARANCE	PART NAME	QUANTITY
1	****	Top Rail	1
2	****	AC Unit	1
3	****	Filler Panels (with “Left” & “Right” remarks)	****

2

4| | Sash Lock| 1
5| | Lock Frame| 2
6| | 3/8’’ Screws| 4
7| | 1/2’’ Screws| 3
8| | 3/4’’ Screws| 4
9| | Window Sash Seal| 1
10| ****| Foam Top Window Gasket| 1

Tip! Before unboxing, cut the tape along the top of the box to loosen the contents inside. Once you lift and remove the box, check the inside of the box as some parts may be stuck at the top. You can ﬁnd the screws and other parts located in the tray beneath the AC unit. TCL H5W23M 5K Mechanical Window Air
Conditioner - fig16

Let’s Get Started!

Step 1: Testing
Before installing your AC, let’s test it to make sure it works properly and your outlet has the proper power level. First, place it on a ﬂat surface, plug it directly into a wall outlet (never use a power strip or other device), and turn it on. Next, put the mode to High Cool and set the temperature to Max Cool 7. After 3 minutes, the AC should be blowing cool air. If so, please continue on to the next step. If not, please go to the Troubleshooting tips at the back of this guide or visit support.tcl.com/us for additional help.

Step 2: Installation
A few quick notes before installing:

This unit is made to ﬁt inside a standard double-hung window between the sizes of 23” and 36”.
Check the size of your window before installing. The air conditioner can be installed without the accordion panels to ﬁt in a narrower window opening.
The Lower Sash (the lower part of the window that moves up and down) must allow for 14.5” of vertical clearance when open.
The electrical outlet must be within reach of the power cord.

Use the included (4) 3/8” screws to fasten the top mounting rail to the unit.
Fasten the accordion-style window panel expander pieces to the unit. They are marked “Right” and “Left”. Pull the leading edge of them to its maximum width (Fig 2a). Then slide the panel expanders into the grooved notches (slide downward) on the sides of the unit (Fig 2b), and make sure they are inserted into the metal rails tightly (Fig 2c).
Carefully place the window air conditioner into the window where it is to be installed (2 people are recommended for this step). Close the window securely. The AC unit should be slightly tilted to the outside area to allow water to drain out from the unit.
4a. Fasten the air conditioner to the window frame, using the included ½” screws. Fasten each of the panel extenders (Left and Right). You may have to drill a pilot hole in the window frame to fasten these screws to the window sash.
4b. Attach the lock frame between the panel extender and the window sill and fasten them together with the included ¾” locking screw. Repeat for each side.
4c. Attach the sash lock between the top of the sliding window and window frame, using 1 of the included ¾” screws to secure the window closed.
4d. To prevent outside air from entering the room, insert the foam top window gasket, and cut to the width of the window.
Plug the unit into the electrical outlet as speciﬁed above in the electrical requirements.
Move the control to the COOL mode.

How to Control Your AC

All the basics you need to know to stay cool!

Power – Turn on the unit by rotating the MODE dial to the desired setting.
Cooling Mode – For maximum cooling, set the MODE dial to . In HIGH COOL mode, the fan will automatically go high. This will circulate the air throughout the room.
Fan Mode – For fan-only modes choose either, The air conditioner will not cool the room in fan mode.
Thermostat – Turn the TEMP dial to set the desired room temperature. For maximum cooling, turn the TEMP dial to “7” (Max Cool).
Directional Vents – To direct the air ﬂow, use the horizontal lever to control the horizontal (sideways) motion, and move the air deﬂector to control the vertical (up/down) direction.
Minimize Wear and Tear – To minimize wear and tear, wait at least 3 minutes before changing MODES. This will prevent the compressor from overheating and the circuit breaker from tripping.
Filter – It is recommended you clean your ﬁlter monthly.
Remove the ﬁlter by sliding it out of the front right side of the air conditioner. Gently wash it with a mild dishwashing detergent and let dry completely before reinstalling it into the AC.

Normal Operating Sounds
You may hear a pinging noise, caused by the water hitting the condenser on rainy days, or when the humidity is high. This design feature helps remove moisture and increase efficiency.
You may hear the thermostat click when the compressor cycles on and off. Water will collect in the base pan on rainy days or high humidity days. The water may overﬂow and drip from the unit on the outside. The fan may run, even when the compressor is not on.

Troubleshooting

Have trouble completing installation? Don’t worry, it’s usually an easy ﬁx.

PROBLEM	POSSIBLE CAUSES	SOLUTIONS
Air Conditioner will not start	The air conditioner is unplugged	•

Make sure the air conditioner plug is pushed completely into the outlet
Fuse is blown/circuit breaker is tripped| • Check the house fuse/circuit breaker box and replace the fuse or reset the breaker
Power Failure| • The unit will automatically re-start when power is restored
• There is a protective time delay (approx. 3 minutes) to prevent damage to the compressor. For this reason, the unit may not start normal cooling for 3 minutes after it is turned back on.
The current interrupter device is tripped| • Press the RESET button located on the power cord plug
• If the RESET button will not stay engaged, discontinue use of the air conditioner and contact a qualiﬁed service technician
Air Conditioner does not cool as it should| Airﬂow is restricted| • Make sure there are no curtains, blinds, or furniture blocking the front of the air conditioner
Temperature control may not be set correctly| • Lower the set thermostat temperature
Air ﬁlter is dirty| • Clean the ﬁlter. See the Cleaning and Care section of the manual
The room may be too warm| • Please allow time for the room to cool down after turning on the air conditioner
Cold air is escaping| • Check for open furnace registers and cold air returns
Cooling Coils are frozen| • See “Air Conditioner Freezing Up” below
Air Conditioner is freezing up| Ice blocks the air ﬂow and stops the air conditioner from cooling the room| • Set the MODE to HIGH FAN or HIGH COOL and set the thermostat to a higher temperature
Water is dripping outside| Hot and humid weather| • This is normal
Water is dripping inside the room| The air conditioner is not correctly tilted outside| • For proper water drainage, make sure the air conditioner is slightly tilted downward from the front of the unit to the rear
Water collects in the base pan| Moisture removed from the air is draining into the base pan| • This is normal for a short period in areas with low humidity and normal for a longer period in areas with high humidity

TCL North America

LIMITED PRODUCT WARRANTY

What your warranty covers: Defects in materials or workmanship to the original owner of this TCL product when purchased as new from an Authorized Dealer of TCL brand products and packaged with this warranty statement.

WARRANTY PERIOD (NON-COMMERCIAL USE):
Labor: Twelve (12) months from the original date of purchase.
Parts: Twelve (12) months from the original date of purchase.| WARRANTY PERIOD (COMMERCIAL USE):
Labor: Six (6) months from the original date of purchase.
Parts: Six (6) months from the original date of purchase.
---|---

Commercial Use includes, but is not limited to, the use of this product in a commercial or business environment, the use of this product in an institution or for institutional purposes, or for other commercial purposes including rental purposes.
Should your TCL device prove to be defective in material or workmanship under normal use during the warranty period listed above, effective from the date of original consumer purchase of the product, TCL North America at its sole discretion will, (1) pay an Authorized TCL Service Center for both labor charges and parts to repair your device, or (2) replace your device with a new or refurbished/recertified equivalent product. If repaired at an Authorized TCL Service Center, TCL is not responsible for the transportation costs to the Authorized TCL Service Center. However, TCL will pay for the return shipping. TCL will provide instructions for the packaging and shipping of the unit. Units that are improperly packed and damaged during shipping are not covered under this limited product warranty. This limited product warranty is good only to the original purchaser of the product and effective only when used in North America. You must have your original purchase receipt or proof of purchase (bill of sale or receipted invoice) which states the condition of the unit (new, used), the unit’s date of purchase, place of purchase, and model/serial number.
HOW SERVICE IS HANDLED: Call 1-800-825-6747 and choose the appropriate prompt. Please have product type, model number, serial number, and ZIP code ready. Troubleshooting and prior approval from a TCL representative MUST occur before sending in your product for repair.
Product Registration Information
You can find the model number and serial number on a label on the back or side of the product. Register your product online a t register.tcl.com.
NO OTHER WARRANTY IS APPLICABLE TO THIS PRODUCT. THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR PROFITS, OR ANY OTHER DAMAGE WHETHER BASED ON CONTRACT, TORT, OR OTHERWISE. SOME STATES AND/OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON THE LENGTH OF TIME AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU, THE ORIGINAL PURCHASER, SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR TERRITORY TO TERRITORY. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT WWW.TCL.COM/EN TO VIEW THE MOST CURRENT VERSION

THIS LIMITED WARRANTY DOES NOT APPLY TO:

Service calls to your home for delivery or pick-up, installation, instruction, replacement of house fuses, the connection of house wiring or plumbing, or to correct unauthorized repairs.
Failure of the product to perform due to signal reception problems not caused by your unit, or due to power failures or interruptions, or inadequate electrical service.
Damage caused by transportation or handling, including damage during shipment from a Retailer (please contact your Retailer for assistance).
Damage caused to the product by accident, vermin, lightning, wind(s), fire, flood(s), or act(s) of God.
Damage is caused by operating the product in a corrosive or wet atmosphere.
Repairs when your TCL product is used in other-than-normal, single-family household use, or contrary to the instructions described in the product User’s Guide.
Damage resulting from accident, alteration, misuse, abuse, neglect, insects, normal wear-and-tear, cosmetic damage, mishandling, power line surges, improper or faulty installation, or improper repair or maintenance. Improper repair includes the use of parts not approved or specified by TCL.
Markings or images on the product’s LCD/LED panel resulting from viewing fixed images (including but not limited to certain 4:3 images on wide screen televisions, and/or data or images in fixed screen locations from banners, video games, or certain broadcast networks).
Normal maintenance as described in the User’s Guide (including but not limited to cleaning or replacing filters, cleaning coils, or other normal maintenance).
Use of accessories or components that are not compatible with this product.
Products with altered, missing, defaced, unreadable, or removed serial numbers.
Changes in the appearance of the product do not affect product performance.
Increases in utility costs and/or additional utility expenses.
Products purchased from non-authorized TCL resellers.
Products sold in any condition other than new from the original manufacturer or sold outside of North America.

The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.

CONTACT INFORMATION:
TCL North America
1860 Compton Ave Corona, California 92881
1-800-825-6747
www.tcl.com/en
Need more help?
www.TCLUSA.com/support
1-800-825-6747
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Corporation and under license to TTE Technology, Inc.