ACiQ-24-AHB Central Heat Pump Split System Owner’s Manual

-24-AHB Central Heat Pump Split System
Owner’s Manual

ICQ Central Heat Pump Split System
Owner’s Manual
ICQ-24-AHB/ACiQ-24-HPB
ICQ-36-AHB/ACiQ-36-HPB
ICQ-48-AHB/ACiQ-48-HPB
IMPORTANT NOTE:
Read this manual carefully before installing or operating your new air conditioning unit. Make sure to save this manual for future reference. Please check the applicable models, technical data, F-gas(if any), and manufacturer information from the “Owner’s Manual – Product Fiche ” in the packaging of the outdoor unit.

Read This Manual
Inside you’ll find many helpful hints on how to use and maintain your air conditioner properly. Just a little preventive care on your part can save you a great deal of time and money over the life of your air conditioner. These instructions may not cover every possible condition of use, so common sense and attention to safety is required when installing, operating, and maintaining this product.
WARNING This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
This appliance is not intended for use by persons(including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

SAFETY PRECAUTION

To prevent injury to the user or other people and property damage, the instructions shown here must be followed. Incorrect operation due to ignoring of instructions may cause harm or damage. The level of risk is shown by the following indications.
WARNING
This symbol indicates the possibility of personnel injury or loss of life.
CAUTION
This symbol indicates the possibility of property damage or serious consequences.
NOTICE
This symbol addresses practices not related to physical injury.

WARNINGS FOR PRODUCT USE

• If an abnormal situation arises (like a burning smell), immediately turn off the unit and disconnect the power. Call your dealer for instructions to avoid electric shock, fire or injury.
• Do not insert fingers, rods or other objects into the air inlet or outlet. This may cause injury, since the fan may be rotating at high speeds.
• Do not use flammable sprays such as hair spray, lacquer or paint near the unit. This may cause fire or combustion.
• Do not operate the air conditioner in places near or around combustible gases. Emitted gas may collect around the unit and cause an explosion.
• Do not operate your air conditioner in a wet room such as a bathroom or laundry room. Too much exposure to water can cause electrical components to short circuit.
• Do not expose your body directly to cool air for a prolonged period of time.
• Do not allow children to play with the air conditioner. Children must be supervised around the unit at all times.
• If the air conditioner is used together with burners or other heating devices, thoroughly ventilate the room to avoid oxygen deficiency and carbon monoxide buildup.
• In certain environments, such as kitchens, server rooms, etc., the use of specially designed air-conditioning units is highly recommended.
• Improper installation, adjustment, alteration, service, or maintenance can cause property damage, personal injury, or loss of life. Installation and service must be performed by a licensed professional HVAC installer or equivalent, service agency, or gas supplier.

**WARNING FOR CLEANING AND MAINTENANCE**

• Turn off the device and disconnect the power before cleaning. Failure to do so can cause electrical shock.
• Do not clean the air conditioner with excessive amounts of water.
• Do not clean the air conditioner with combustible cleaning agents. Combustible cleaning agents can cause fire or deformation.

CAUTION

• Turn off the air conditioner and disconnect the power if you are not going to use it for a long time.
• Turn off and unplug the unit during storms.
• Make sure that water condensation can drain unhindered from the unit.
• Do not operate the air conditioner with wet hands. This may cause electric shock.
• Do not use the device for any other purpose than its intended use.
• Do not climb onto or place objects on top of the outdoor unit.
• Do not allow the air conditioner to operate for long periods of time with doors or windows open, or if the humidity is very high.
• As with any mechanical equipment, contact with sharp sheet metal edges can result in personal injury. Take care while handling this equipment and wear gloves and protective clothing.

ELECTRICAL WARNINGS

• Only use the specified power cord. If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard.
• Keep the power plug clean. Remove any dust or grime that accumulates on or around the plug. Dirty plugs can cause fire or electric shock.
• Do not pull the power cord to unplug the unit. Hold the plug firmly and pull it from the outlet. Pulling directly on the cord can damage it, which can lead to fire or electric shock.
• Do not modify the length of the power supply cord or use an extension cord to power the unit.
• Do not share the electrical outlet with other appliances. The improper or insufficient power supply can cause fire or electrical shock.
• The product must be properly grounded at the time of installation, or electrical shock may occur.
• For all electrical work, follow all local and national wiring standards, regulations, and the Installation Manual. Connect cables tightly, and clamp them securely to prevent external forces from damaging the terminal. Improper electrical connections can overheat and cause fire, and may also cause shock. All electrical connections must be made according to the Electrical Connection Diagram located on the panels of the indoor and outdoor units
• All wiring must be properly arranged to ensure that the control board cover can close properly. If the control board cover is not closed properly, it can lead to corrosion and cause the connection points on the terminal to heat up, catch fire, or cause electrical shock.
• If connecting power to fixed wiring, an all-pole disconnection device that has at least 3mm clearances in all poles, and has a leakage current that may exceed 10mA, the residual current device(RCD) having a rated residual operating current not exceeding 30mA, and disconnection must be incorporated in the fixed wiring in accordance with the wiring rules.

TAKE NOTE OF FUSE SPECIFICATIONS
The air conditioner’s circuit board (PCB) is designed with a fuse to provide overcurrent protection. This Fuse MUST be replaced with an identical component. The specifications of the fuse are printed on the circuit board, examples of such are T5A/250VAC and T10A/250VAC.
WARNINGS FOR PRODUCT INSTALLATION

1. Installation must be performed by an authorized dealer or specialist. Defective installation can cause water leakage, electrical shock, or fire.
2. Installation must be performed according to the installation instructions. Improper installation can cause water leakage, electrical shock, or fire. In North America, installation must be performed in accordance with the requirement of NEC and CEC by authorized personnel only.)
3. Contact an authorized service technician for repair or maintenance of this unit. This appliance shall be installed in accordance with national wiring regulations.
4. Only use the included accessories, parts, and specified parts for installation. Using non-standard parts can cause water leakage, electrical shock, fire, and can cause the unit to fail.
5. Install the unit in a firm location that can support the unit’s weight. If the chosen location cannot support the unit’s weight, or the installation is not done properly, the unit may drop and cause serious injury and damage.
6.  Install drainage piping according to the instructions in this manual. Improper drainage may cause water damage to your home and property.
7. For units that have an auxiliary electric heater, do not install the unit within 1 meter (3 feet) of any combustible materials.
8. Do not install the unit in a location that may be exposed to combustible gas leaks. If combustible gas accumulates around the unit, it may cause a fire.
9. Do not turn on the power until all work has been completed.
10. When moving or relocating the air conditioner, consult experienced service technicians for disconnection and reinstallation of the unit.
11. How to install the appliance to its support, please read the information for details in the “indoor unit installation” and “outdoor unit installation” sections.
12. Excessive Weight Hazard – Use two or more people when moving and installing the unit. Failure to do so can result in back or another type of injury.

NOTE ABOUT FLUORINATED GASSES (NOT APPLICABLE TO THE UNIT USING R290 REFRIGERANT)

1. This air-conditioning unit contains fluorinated greenhouse gasses. For specific information on the type of gas and the amount, please refer to the relevant label on the unit itself or the “Owner’s Manual – Product Fiche ” in the packaging of the outdoor unit. (European Union products only).
2. Installation, service, maintenance, and repair of this unit must be performed by a certified technician.
3. Product uninstallation and recycling must be performed by a certified technician.
4. For equipment that contains fluorinated greenhouse gases in quantities of 5 tonnes of CO2 equivalent or more, but of less than 50 tonnes of CO2 equivalent, If the system has a leak detection system installed, it must be checked for leaks at least every 24 months.
5. When the unit is checked for leaks, proper record-keeping of all checks is strongly recommended.

NOTICE
The allowed static pressure range of the air conditioner on site is 0-0.80 in-H2O (0-200 Pa).

INDOOR UNIT PARTS AND MAJOR FUNCTIONS

Unit Parts

Operating Conditions
Use the system under the following temperatures for safe and effective operation. If the air conditioner is used under different conditions, it may malfunction or become less efficient.
Inverter Split Type

| COOL mode| HEAT mode| DRY mode
---|---|---|---
Room Temperature| 16°C – 32°C (60°F – 90°F)| 0°C – 30°C (32°F – 86°F)| 10°C – 32°C (50°F – 90°F)
Outdoor Temperature| 0°C – 50°C (32°F – 122°F)| -15°C – 24°C (5°F – 75°F)| 0°C – 50°C (32°F – 122°F)
-15°C – 50°C (5°F – 122°F)
(For models with low temp. cooling systems.)
0°C – 52°C (32°F – 126°F)
(For special tropical models)| 0°C – 52°C (32°F – 126°F)
(For special tropical models)

FOR OUTDOOR UNITS WITH AN AUXILIARY ELECTRIC HEATER
When the outside temperature is below 0°C(32°F ), we strongly recommend keeping the outdoor unit powered at all times to prevent damage to equipment.

| COOL mode| HEAT mode| DRY mode
---|---|---|---
Room Temperature| 16°C-32°C (60°F-90°F)| 0°C-30°C (32°F-86°F)| 10°C-32°C (50°F-90°F)

Outdoor Temperature

| 18°C-43°C (64°F-109°F)| -7°C-24°C (19°F-75°F)| 11°C-43°C (52°F-109°F)
-7°C-43°C (19°F-109°F)
(For models with low-temp cooling systems)| 18°C-43°C (64°F-109°F)
18°C-52°C (64°F-126°F) (For special tropical models)| 18°C-52°C (64°F-126°F)
(For special tropical models)

NOTICE
Room relative humidity is less than 80%. If the air conditioner operates in excess of this figure, the surface of the air conditioner may attract condensation.

TO FURTHER OPTIMIZE THE PERFORMANCE OF YOUR UNIT, DO THE FOLLOWING :

• Keep doors and windows closed.
• Limit energy usage by using TIMER ON and TIMER OFF functions.
• Do not block air inlets or outlets.
• Regularly inspect and clean air filters.

Features

Refrigerant Leak Detection System (some models)
In the event of a refrigerant leak, the LCD screen will display “EL0C” and the LED indicator light will flash. The default temperature of the first power-on is set to 16 degrees for refrigeration and 30 degrees for heating. When the temperature stops, the temperature is set at the room temperature at that time.
NOTICE

1. Under normal working conditions, the switch, wind speed, and temperature can not be adjusted by remote control.
2. Requirements of wire controller: Control AXU function for live heating.

Energy Saving Tips

• DO NOT set the unit to excessive temperature levels.
• While cooling, close the curtains to avoid direct sunlight.
• Doors and windows should be kept closed to keep cool or warm air in the room.
• DO NOT place objects near the air inlet and outlet of the unit.
• Replace the air filter every 30 to 90 days depending on thickness and MERV.

CARE AND MAINTENANCE

Cleaning Your Indoor Unit
BEFORE CLEANING OR MAINTENANCE
Always turn off your air conditioner system and disconnect its power supply before cleaning or maintenance.

• Contact an authorized service technician for repair or maintenance. Improper repair and maintenance may cause water leakage, electrical shock, or fire, and may void your warranty.
• DO NOT substitute a blown fuse with a higher or lower amperage rating fuse, as this may cause circuit damage or an electrical fire. The replacement fuse must be identical to the one removed.
• Make sure the drain hose is set up according to the instructions. Failure to do so could cause leakage and result in personal property damage, fire, and electric shock.
• Make sure that all wires are connected properly. Failure to connect wires according to instructions can result in electrical shock or fire.

CAUTION
Only use a soft, dry cloth to wipe the unit clean. If the unit is especially dirty, you can use a cloth soaked in warm water to wipe it clean.

• Do not use chemicals or chemically treated cloths to clean the unit.
• Do not use benzene, paint thinner, polishing powder, or other solvents to clean the unit. They can cause the plastic surface to crack or deform. The use of volatile cleaners may cause fire, resulting in injury or death.
• Do not use water hotter than 40°C (104°F) to clean the front panel. This can cause the panel to deform or become discolored.
• DO NOT wash the unit under running water. Doing so creates an electrical hazard.
• Clean the unit using a damp, lint-free cloth and neutral detergent. Dry the unit with a dry, lint-free cloth.

NOTICE
Replace the air filter every 30 to 90 days depending on the MERV rating.

CAUTION

• Before changing the filter or cleaning, turn off the unit and disconnect its power supply.
• When removing a filter, do not touch metal parts in the unit. The sharp metal edges can cut you.
• Do not use water to clean the inside of the indoor unit. This can destroy insulation and cause electrical shock.
• Do not expose the filter to direct sunlight when drying. This can shrink the filter.
• Any maintenance and cleaning of the outdoor unit should be performed by an authorized dealer or a licensed service provider.
• Any unit repairs should be performed by an authorized dealer or a licensed service provider.

Maintenance ­ Long Periods of Non-Use

If you plan not to use your air conditioner for an extended period of time, do the following:

Maintenance ­ Pre-Season Inspection
After long periods of non-use, or before periods of frequent use, do the following:

TROUBLESHOOTING

SAFETY PRECAUTIONS
If any of the following conditions occurs, turn off your unit immediately!

• You smell a burning odor
• The unit emits loud or abnormal sounds
• A power fuse blows or the circuit breaker frequently trips
• Water or other objects fall into or out of the unit

DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT AN AUTHORIZED SERVICE PROVIDER IMMEDIATELY!
Common Issues
The following problems are not a malfunction and in most situations will not require repairs.

protection feature that prevents the unit from overloading. The unit cannot be restarted within three minutes of being turned off.
Cooling and Heating Models: If the Operation light and PRE-DEF (Pre-heating/ Defrost) indicators are lit up, the outdoor temperature is too cold and the unit’s anti-cold wind is activated in order to defrost the unit.
In Cooling-only Models: If the “Fan Only” indicator is lit up, the outdoor temperature is too cold and the unit’s anti-freeze protection is activated in order to defrost the unit.
The unit changes from COOL/HEAT mode to FAN mode|

The unit may change its setting to prevent frost from forming on the unit. Once the temperature increases, the unit will start operating in the previously selected mode again.

The set temperature has been reached, at which point the unit turns off the compressor. The unit will continue operating when the temperature fluctuates again.
The indoor unit emits a white mist| In humid regions, a large temperature difference between the room’s air and the conditioned air can cause white mist.
Both the indoor and outdoor units emit a white mist| When the unit restarts in HEAT mode after defrosting, white mist may be emitted due to moisture generated from the defrosting process.
The indoor unit makes noises| A squeaking sound is heard when the system is OFF or in COOL mode. The noise is also heard when the drain pump (optional) is in operation.
A squeaking sound may occur after running the unit in HEAT mode due to expansion and contraction of the unit’s plastic parts.
Both the indoor unit and outdoor unit make noises| Low hissing sound during operation: This is normal and is caused by refrigerant gas flowing through both indoor and outdoor units.
Low hissing sound when the system starts, has just stopped running, or is defrosting: This noise is normal and is caused by the refrigerant gas stopping or changing direction.
Squeaking sound: Normal expansion and contraction of plastic and metal parts caused by temperature changes during operation can cause squeaking noises.
Issue………………………………………………………………………………….Possible Causes

The outdoor unit makes noises| The unit will make different sounds based on its current operating mode.
Dust is emitted from either the indoor or outdoor unit| The unit may accumulate dust during extended periods of non-use, which will be emitted when the unit is turned on. This can be mitigated by covering the unit during long periods of inactivity.
The unit emits a bad odor| The unit may absorb odors from the environment (such as furniture, cooking, cigarettes, etc.) which will be emitted during operations.
The unit’s filters have become moldy and should be cleaned.
The fan of the outdoor unit does not operate| During operation, the fan speed is controlled to optimize product operation.

NOTICE
If the problem persists, contact a local dealer. Provide them with a detailed description of the unit malfunction as well as your model number.
Troubleshooting
When troubles occur, please check the following points before contacting a repair company.

Problem| Possible Causes|

Solution

---|---|---
Poor Cooling Performance| The temperature setting may be higher than the ambient room temperature| Lower the temperature setting
The heat exchanger on the indoor or outdoor unit is dirty| Clean the affected heat exchanger
The air filter is dirty| Remove the filter and clean it according to the instructions
The air inlet or outlet of either unit is blocked| Turn the unit off, remove the obstruction and turn it back on
Doors and windows are open| Make sure that all doors and windows are closed while operating the unit
Excessive heat is generated by sunlight| Close windows and curtains during periods of high heat or bright sunshine
Too many sources of heat in the room (people, computers, electronics, etc.)| Reduce the number of heat sources
Low refrigerant due to leak or long-term use| Check for leaks, re-seal if necessary, and top off refrigerant
Problem| Possible Causes| Solution
---|---|---

The unit is not working

| Power failure| Wait for the power to be restored
The power is turned off| Turn on the power
The fuse is burned out| Replace the fuse
The Unit’s 3-minute protection has been activated| Wait three minutes after restarting the unit
Timer is activated| Turn timer off
The unit starts and stops frequently| There’s too much or too little refrigerant in the system| Check for leaks and recharge the system with refrigerant.
Incompressible gas or moisture has entered the system.| Evacuate and recharge the system with refrigerant
The system circuit is blocked| Determine which circuit is blocked and replace the malfunctioning piece of equipment
The compressor is broken| Replace the compressor
The voltage is too high or too low| Install a manostat to regulate the voltage

Poor heating performance

| The outdoor temperature is extremely low| Use the auxiliary heating device
Cold air is entering through doors and windows| Make sure that all doors and windows are closed during use
Low refrigerant due to leak or long-term use| Check for leaks, re-seal if necessary, and top off refrigerant

The design and specifications are subject to change without prior notice for product improvement. Consult with the sales agency or manufacturer for details. Any updates to the manual will be uploaded to the service website, please check for the latest version.

QS001U-AHU 16123100000428
20220215

Documents / Resources

| ACiQ ACiQ-24-AHB Central Heat Pump Split System [pdf] Owner's Manual
ACiQ-24-AHB, ACiQ-24-HPB, ACiQ-36-AHB, ACiQ-36-HPB, ACiQ-48-AHB, ACiQ-48-HPB, ACiQ-24-AHB Central Heat Pump Split System, ACiQ-24-AHB, Central Heat Pump Split System
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