LG LW6019ER Air Conditioner Owner’s Manual

LG LW6019ER Air Conditioner

SAFETY INSTRUCTIONS

• Your safety and the safety of others are very important.
• We have provided many important safety messages in this manual and on your appliance.
• Always read and follow all safety messages.
• This is the safety alert symbol.
• This symbol alerts you to potential hazards that can kill or injure you and other messages will follow the safety alert symbol and either the word ARN

WARNING
You may be killed or seriously injured if you do not follow instructions.

IMPORTANT SAFETY INSTRUCTIONS

WARNING
To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this product, follow basic precautions, including the following:

INSTALLATION

• Before use, the appliance must DE property installed as describEd n this manua
• Contact the authorized service technician for repair or maintenance of this unit.
• Contact the installer for installation of this unit.
• The air conditioner is not intended for use by young children or invalids without supervision.
• Young children should be supervised to ensure that they do not play with the air conditioner.
• When the power cord is to be replaced, replacement work shall be performed by authorized personnel only using only genuine replacement parts.
• Installation work must be performed in accordance with the National Electric Code by qualified and authorized personnel only.
• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.
• Always plug into a grounded outlet.
• Do not under any circumstances, cut or remove the third (ground) prong from the power cord.
• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
• Plug in the power plug properly.
• Do not modify or extend the power cord.
• Do not start/stop the operation by plugging/unplugging the power cord.
• lf the cord/plug is damaged, have it replaced by an authorized service person using authorized replacement parts.
• Use a dedicated circuit.
• Do not disassemble or modify the product.
• Adhere to all industry-recommended safety procedures including the use of long-sleeved gloves and safety glasses.
• Use care when unpacking and installing. The edges of the product may be sharp.
• Disconnect the power cord or circuit breaker before installing or servicing the appliance.
• Keep packaging materials out of the reach of children. These materials can pose a suffocation risk to children.
• Store and install the product where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions.
• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

OPERATION

• Use this appliance only for its intended purpose.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, Including a damaged cord or plug
• Repair or immediately replace all power cords that have become frayed or otherwise damaged.
• Do not use a cord that shows cracks or abrasion damage along its length or at either end.
• Do not run cord under carpets or mats where it could be stepped on and damaged.
• Keep the cord out from under heavy objects like tables or chairs.
• Do not place the power cord near a heat source.
• Do not usse an adaptor or plug the product into a shared outlet.
• Do not tamper with controls.
• lf you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug it immediately and contact an LG Electronics Customer Information Center.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull it straight out from the outlet.
• Do not grasp the power cord or touch the appliance controls with wet hands.
• lf water enters the product, turn off the power at the main circuit, then unplug the product and call for service.
• If the product has been submerged, contact an LG Electronics Customer Information Center for instructions before resuming use.
• Unplug the product when unused for long periods.
• Unplug the product before cleaning.
• In the event of a gas leak (propane gas, etc.) do not operate this or any other appliance. Open a
• Window or door to ventilate the area immediately.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsibile for their safety.
• The interior of the product must only be cleaned by an authorized service center or a dealer.
• Do not use solvent-based detergent on the product. Doing so can cause corrosion or damage, product failure, electrical shock, or fire.

GROUNDING INSTRUCTIONS

The power cord of this appliance is equipped with a three-prong (grounding) plug. Use this with a standard three-slot (grounding) wall power outlet to minimize the hazard of electric shock. The customer should have the wall receptacle and circuit checked by a qualified electrician to make sure the receptacle is properly grounded. DO NOT CUT OR REMOVE THE THIRD (GROUND)

PRONG FROM THE POWER PLUG.

Situations when the appliance will be disconnected occasionally; Because of potential safety hazards, we strongly discourage the use of an adapter plug. However, if you wish to use an  adapter, a TEMPORARY CONNECTION may be made. Use UL-listed adapter, available frommost local hardware stores. The large slot in the adapter must be aligned with the large slot in the receptacle to assure a proper polarity connection. Attaching the adapter ground terminal to the wall receptacle cover screw does not ground the appliance unless the cover screw is metal, and not insulated, and the wall receptacle is grounded through the house wiring. The customer should have the circuit checked by a qualified electrician to make sure the receptacle is properly grounded. Disconnect the power cord from the adapter, using one hand on each. Otherwise, the adapter ground terminal might break. Do not use the appliance with a broken adapter plug. Situations when the appliance will be disconnected often; Do not use an adapter plug in these situations. Unplugging the power cord frequently can lead to an eventual breakage of the ground terminal. The wall power outlet should be replaced by a three-slot (grounding) outlet instead.

CAUTION
To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following:

INSTALLATION

• Take care when installing the product that exhaust or condensation does not damage nearby property.
• Follow installation instructions exactly to avoid excessive vibration or water leakage.

OPERATION

• This appliance is not intended for use as a precision refrigeration system. Do not use it for special purposes such as maintaining pets, food, precision machinery, or art objects.
• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
• Make sure the air inlet and outlet are free from obstructions.
• Use a soft cloth to clean the appliance. Do not use waxes, thinners, or harsh detergents.
• Do not step on or place heavy objects on top of the appliance.
• Do not operate the appliance without the filter securely installed.
• Do not drink water drained from the appliance.
• Be sure to ventilate sufficiently when the air conditioner and a heating appliance such as a heater are used simultaneously.
• Do not expose people, animals, or plants to the cold or hot wind from the air conditioner for extended periods of time.
• Remove the batteries if the remote control is not to be used for an extended period of time.
• Never mix different types of batteries, or old and new batteries for the remote control.
• Stop using the remote control if there is a fluid leak in the battery. If your clothes or skin are
• exposed to the leaking battery fluid, wash off with clean water.
• If the leaking battery fluid has been swallowed, rinse the inside of the mouth thoroughly and consult a doctor.
• Do not recharge or disassemble the batteries.

MAINTENANCE

• Clean the filter every two weeks.
• Never touch the metal parts of the air conditioner when removing the air filter.
• Never use strong cleaning agents or solvents when cleaning the air conditioner or spray water
• Use a smooth cloth.

PRODUCT  OVERVIEW

EXTERIOR PARTS

1. Control Panel
2. Remote Control
3. Air Filter
4. Vertical Air Deflector (Horizontal Louver)
5. Horizontal Air Deflector (Vertical Louver)
6. Front Grille
7.  Air Outlet
8.  Cabinet

INTERIOR PARTS

1. Evaporator
2. Air Guide
3.  Shround
4. Compressor
5. Condenser
6. Base Pan
7. Power Cord

Electrical Data

Power cord may include a current interrupter device. TEST and RESET buttons are provided on the plug case. The device should be tested on a periodic basis by first pressing the TEST button and then the RESET button. If the TEST button does not trip or if the RESET button will not stay engaged, discontinue use of the air conditioner and contact a qualified service technician.

WARNING

• This appliance should be installed in accordance with the National Electrical Code
• Use of extension cords could cause serious injury or death.
•  Do not use an extension cord with this window air conditioner.
•  Do not use surge protectors or multi-outlet adapters with this window air conditioner.
• Never push the TEST button during operation. Doing so can damage the plug.
• Do not remove, modify, or immerse this plug. If this device trips, the cause should be corrected before further use.

CAUTION

The conductors inside this cord are surrounded by shields, which monitor leakage current. These shields are not grounded. Periodically examine the cord for any damage. Do not use this product in the event the shields become exposed. Avoid shock hazard. This unit cannot be user-serviced. Do not open the tamper-resistant sealed portion. All warranties and performance will be voided. This unit is not intended to be used as an ON/OFF switch.

Parts Included (Appearance May Vary)

**TOOLS NEEDED

**

How to Install the Unit

• To prevent vibration and noise, make sure the unit is installed securely and firmly.
• Install the unit out of direct sunlight.
• There should be no obstacles, such as a fence or wall, within 20″ from the back of the cabinet because it will prevent heat radiation of the condenser.
• Restriction of outside air will greatly reduce the cooling efficiency of the air conditioner.
• Install the unit slightly tilted so the back is slightly lower than the front (about 1/4″).
• This will force condensed water to flow tothe outside.
• Install the unit with the bottom between 30″-60″ above the floor level.

Window Requirements

• This unit is designed for installation in standard double hung windows with actual opening widths from 22″ to 36″.
• The top and bottom window sashes must open sufficiently to allow a clear vertical opening of 13″ from the bottom of the upper sash to the inside sill.

NOTE

• All supporting parts should be secured to firm wood, masonry, vinyl, fiberglass, or metal.
• This product is a window air conditioner.
• As such, a standard single-hung or double-hung window is required for proper instalation.
• Non-window installations, including using sleeves or wall openings, and other installation methods are not recommended.

Storm Window Requirements

• Windows that include a storm window frame may prevent the air conditioner from tilting down toward the outside to drain properly.
• For proper drainage, attach a 1″x2″ piece of wood to the inner sill, trimmed to a length which fits inside the window frame.
• The top of the wood shim must be at least 3/4″ higher than the top of the storm window frame. Attach the wood securely to the sill with nails or screws.
• If necessary, attach another 1″ x2″ wood strip flush against the back of the inner sill.
• This will raise the L bracket, as shown in the drawing.

WOOD STRIP  MOUNTED

Preparation of Chassis

• Insert the top and bottom rails of the curtain panels into the upper and lower panel guides.
• Fasten the curtain panels to the unit with 8 type A screws.
• Fasten screws behind the curtain panel.
• Cut the window sash seals to the proper length. Peel off the backing and attach the adhesive-backed foam to the underside of the window sash and bottom of window frame.
• Open the window and draw a center line on the center of the inner sill.
• Then mark lines 8″ to the left and right of the center line.
• Install the bracket behind the inner window sill as shown.
• Use the 2 type A screws provided.

Unit Installation

• Set the air conditioner in the window so that is centered. Place the air conditioner so that front edge of the bottom guide is against the back edge of the sill.
• Bring the window down so that the front edge of the upper guide is in front of the window.
• Make sure that air conditioner is level or tilting slightly to the outside.
• Extend the guide panels to fill the window opening and use 4 type B screws to secure them to the window.
• Cut the non-adhesive foam strip to the proper length and insert it between the upper window sash and the lower window sash.
• To prevent broken glass or damage to windows, on vinyl or other similarly constructed windows, attach the L bracket with a type A screw.
• Remove the screw from the bottom right of the cabinet. Attach the support bracket using the screw you just removed.
• Secure the support bracket to the inner window sill using a type B screw. After the air conditioner is installed, measure the curtain panel on each side and cut the adhesive-backed heatproof foam to fit each panel.
• The size of the panels may differ. Remove the backing from the heatproof foam and attach the foam to the curtain panels.

OPERATION

Control Panel and Remote Control

Remote Control

• Power

  • Press to turn the air conditioner ON or OFF.

• Fan Speed

  • Press to set the fan speed to Low (F1), Medium (F2), or High (F3).

• Delay ON/OFF Timer

• Delay ON – When the air conditioner is off set it to automatically turn on from 1 to 24 hours later, at its previous mode and fan settings.

• Delay OFF – When the air conditioner is on, set it to automatically turn off from 1 to 24 hours later.

• Operation Mode

  • Press the Mode button to cycle between 4 types of air conditioner operation: Energy Saver/ Cool/ Fan / Dry. Energy Saver In this mode the compressor and fan turn off when the set temperature is achieved. Approximately every 3 minutes the fan turns on to allow the unit sensor to accurately determine if more cooling is needed.

• Cool

  • This mode is ideal on hot days to cool and dehumidify the room quickly. Use the Temple buttons to set the desired room temperature and use the Fan Speed button to set the desired fan circulation speed

• Fan

  • In this mode the fan circulates air but the compressor does not run. Use the Fan Speed button to set fan speed to High, Medium or Low. In this mode, you cannot adjust the set temperature.

• Dry

  • This mode is ideal for rainy and damp days to dehumidify the room rather than cooling it significantly. Humidity is removed from the room by the combination of compressor operation and the fan speed fixed at Low. The compressor and fan turn off once the set temperature is reached. Fan speed cannot be adjusted in Dry mode.

• Temperature Control

  • The thermostat monitors room temperature to maintain the desired temperature. The thermostat can be set between 60 °F-86 °F (16 °C-30 °C). Press A or V arrows to increase or decrease temperature setting.

• Remote Control Sensor

• Clean Filter

  • The Clean Filter LED Iights up to notify you that the filter needs to be cleaned. After cleaning the filter, press Temp A and together on the control panel to turn off the
    Clean Filter light.

• NOTE

  • The filter reset must be done using the control panel, not the remote control. This feature is a reminder to clean the air filter for more efficient operation. The LED light turns on after 250 hours of operation.

• Energy Saver

  • In this mode the compressor and fan turn off when the set temperature is achieved. Approximately every 3 minutes the fan turns on to allow the unit sensor to accurately determine if more cooling is needed. Mode.

• Timer Clear

  • Cancel Timer setting.

Wireless Remote Control

Inserting Batteries
If the display screen of the remote control begins to fade, replace the batteries. Insert AAA (1.5 V) batteries before using the remote control.

• Remove the cover on the back of the remote control.
• With the plus and minus poles facing as marked, insert two new AAA 1.5V batteries

Ventilation

Push the ventilation lever in to the closed position to maintain the best cooling performance. Pull the ventilation lever out to open the vent and draw fresh air into the room.

Air Direction

Airflow can be adjusted by changing the direction of the air conditioner’s louvers.

Adjusting Horizontal Airflow

Direction
The horizontal airflow is adjusted by moving the levers of the vertical louvers to the left or right.

Adjusting Vertical Airflow

Direction
Touch the horizontal louvers to adjust the airflow up or down.

Additional Features

Slinger Fan
This air conditioner is equipped with a slinger fan. (See drawing.) The fan’s outer ring water from the base pan if the water level gets high enough. The water is then picked up by the fan and expelled through the condenser, making the air conditioner more efficient. picks up the condensed

MAINTENANCE

Air Filter
Check the air filter at least twice a month to see if cleaning is necessary. Trapped particles in the filter can build up and block the airflow, reducing cooling capacity and causing an accumulation of frost on the evaporator

Cleaning the Air Filter

• Remove the air filter from the front grille by pulling the filter forward and then up slightly.
• Wash the filter using lukewarm water below 40 °C (104 °F).
• Gently shake the excess water from the filter.

Cleaning the Air Conditioner

• Wipe the front grille and inlet grille with a cloth dampened in a mild detergent solution.
• Wash the cabinet with mild soap or detergent lukewarm water, then polish using liquid appliance wax.

TROUBLESHOOTING

Before Calling for Service

The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the Following Detore, you call tor service.

Normal Sounds You May Hear

• High Pitched Chatter
  • Today’s high-efficiency compressors may have a high-pitched chatter during the cooling cycle.
• Sound of Rushing Air
  • At the front of the unit, you may hear the sound of rushing air being moved by the fan.
• Gurgle/Hiss
  • Gurgling or hissing noise may be heard due to refrigerant passing through the evaporator during normal operation.
• Vibration
  • The unit may vibrate and make noise because of poor wall or window construction or incorrect installation.
• Pinging or Swishing
  • Droplets of water hitting the condenser during normal operation may cause pinging or swishing sounds.

WARRANTY

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT UNLESS YOU CHOOSE TO OPT-OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.

WHAT THIS WARRANTY COVERS:

LG Electronics U.S.A., Inc. (“LG”) warrants your LG Room Air Conditioner (“product”) against defects in materials or workmanship under normal household use, during the warranty period set forth below, LG will, at its option, repair or replace the product. This limited warranty is valid only to the original retail purchaser of the product, is not assignable or transferrable to any subsequent purchaser or user, and applies only when the product is purchased through an LG authorized dealer or distributor and used within the United States (“U.S.”) including U.S. Territories.

NOTE

Replacement products and repair parts may be new or factory-remanufactured and are warranted for the remaining portion of the original uniť’s warranty period or ninety (90) days, whichever is longer. Please retain dated receipt or delivery ticket as evidence of the Date of Purchase for proof of warranty (you may be required to submit a copy to LG or an authorized representative).

WARRANTY PERIOD:
1 year from the Date of Purchase: Any internal/ functional Parts and Labor

HOW SERVICE IS HANDLED: In-Home Service

In-home service will be provided during the warranty period subject to availability within the United States. In-home service may not be available in all areas. To receive in-home service, the product must be unobstructed and accessible to service personnel. If in-home service repair cannot be completed, it may be necessary to remove, repair and return the product. If in-home service is unavailable, LG may elect, at our option, to provide for transportation of our choice to and froma LG authorized service center.

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, or install the product or for instruction on product use.
• Replacing house fuses or resetting circuit breakers, correcting of house wiring or plumbing., or correcting of product installation.
• Damage or failure caused by leaky/broken / frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.
• Damage or failure caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts of God.
• Damage or failure resulting from misuse, abuse, improper installation, repair or maintenance.
• Improper repair includes use of parts not approved or specified by LG.
• Damage or failure caused by unauthorized modification or alteration to the product.
• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
• Cosmetic damage, including scratches, dents, chips or other damage to the finish of the product, unless such damage results from defects in materials or workmanship and is reported to LG within seven (7) calendar days from the date of delive
• Damage or missing items to any display, open box, discounted, or refurbished product.
• Product where the original factory serial numbers have been removed, defaced or changed in any way.
• Repairs when product is used in other than normal and usual household use (e.g. rental, commercial use, offices, or recreational facilities) or contrary to the instructions outlined in the owner’s manual.
• The removal and reinstallation of the Product if it is installed in an inaccessible location.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING AND WITHOUT LIMITATION TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FORA PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, THIS WARRANTY IS LIMITED IN DURATION TO THE TERM PERIOD EXPRESSED ABOVE. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY FOR THE CUSTOMER. NEITHER THE MANUFACTURER NOR ITS U.S. DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING AND WITHOUT LIMITATION TO, LOST REVENUES OR PROFITS, OR ANY OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state.

HOW TO OBTAIN WARRANTY SERVICE & ADDITIONAL INFORMATION:

• Call 1-800-243-0000 or visit our website at www.lg.com
• Mail to: LG Customer Information Center (ATTN: CIC)
• 201 James Record Road, Huntsville, AL 35824

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELAT LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURIS ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions.

For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shal include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute.

In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number, identify the product that is the the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver.

Upon failure to resolve the dispute during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis.

Arbitration Rules and Procedures.

To begin arbitration ofa claim, either you or LG must make a written demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law.

The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with applicable federal law.

Fees/Costs.

You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail inthe arbitration, LG will pay your attorneys fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys fees and expenses from you if LG prevails in the arbitration.

Hearings and Location.

If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration.

Opt-Out.

You may opt-out of this dispute resolution procedure. If you opt-out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to optout@lge.com, with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number, and (d) the serial number (the serial number can be found (i) on the product, or (i) online by accessing https://www.lg.com/us/support/repair- service/schedule-repair-continued and clicking on “Find My Model & Serial Number”). You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt-out, then you accept all terms and conditions of the arbitration provision described above.

LG Electronics Inc.

• LG Customer Information Center
• 1-800-243-0000
• Register your product Online!
• www.lg.com

References

• Homepage | ENERGY STAR
• LG Electronics & Home Appliances | Shop Now | LG USA
• Request Product Repair Service | LG USA Support

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