DELL SupportAssist for Home PCs Version 3.11.4 App User Guide

SupportAssist for Home PCs Version 3.11.4
Release Notes

Release Summary

This release includes security and bug fixes.

Version
3.11.4

Release date
June 2022
Priority and recommendations
URGENT: Dell highly recommends applying this update as soon as possible. The update contains changes to improve the reliability and availability of your Dell system.
Compatibility

SupportAssist is supported on the following Dell PCs with 64-bit Windows 10 version 1809 and later versions of the operating system:

• Inspiron
• XPS
• Alienware
• Latitude
• Vostro
• OptiPlex
• Precision

NOTE: SupportAssist is not supported on virtual machines.

Minimum PC requirements

The following table lists the minimum PC requirements for installing and using SupportAssist:

Table 1. Minimum PC requirements

● Microsoft Windows 11
Software| Microsoft .NET Framework 4.7.2 and .NET Core Runtime v5.0.14
NOTE: If you do not have Microsoft .NET Framework 4.7.2 and .NET Core Runtime
v5.0.14, SupportAssist installs the latest Microsoft .NET Framework on your PC.
Web browser| Microsoft Edge or Internet Explorer 10 and later
Hardware| ● Memory (RAM)—2 GB for Windows 10 and 4 GB for Windows 11
● Hard drive free space—1 GB
Network| Internet connectivity
Ports| ● 5700—to open the SupportAssist user interface
● 9012—to communicate with Dell SupportAssist service
● 8883, 8884, 8885, or 8886—to communicate with Dell support website
● 28283—to pair your Dell PC to any other PC for data migration
● 28100–28700—to migrate your data to your Dell PC from any other PC
The PC must be able to connect to the following destinations:
● https://saservices.dell.com
● https://apidp.dell.com
● https://apigtwb2cnp.us.dell.com
● https://fuslite.dell.com
● https://cs-is.dell.com
● https://tdm.dell.com
● https://api.dell.com
● https://downloads.dell.com
● https://www.dell.com
● https://dl.dell.com
● http://content.dellsupportcenter.com

New and enhanced features

• Deprecated support for PCs running Windows 10 version 1803 or earlier versions of operating systems.
• Ability to download the migration summary as a PDF file.
• Ability to trade in your PC using the Dell Trade-in offer.
• Ability to perform software optimizations remotely by Dell Technical Support Agent.
• Added additional information about existing service offers.
• Bug fixes.

Known issues

Selected files and settings are automatically cleared
Description
If you rescan the drivers on the source PC after you select the files and settings that you want to migrate, the selections are automatically cleared.
Workaround
None.
Version affected

3.5 and later
Tracking number
3072

SupportAssist user interface does not open when accessed by a

nonadministrator user

Description
The SupportAssist user interface does not open when you try to open it as a non-administrator user on a PC that is part of a domain such as a work or school network.
Workaround
Reboot the PC and try again.
Version affected
All the versions.
Tracking number
8130

Mismatch in the number of files that were not migrated

Description
When the migration fails or is canceled, the number of files that were not migrated is not displayed correctly. The number of files that is displayed on the migration summary page does not match with the number that is displayed when you click View
Details.
Workaround
None.
Version affected
3.8 and later
Tracking number
1156

Driver scans do not work after updating the Dell Command | Update or Dell

Update application

Description
After updating the Dell Command | Update or Dell Update application, the driver scans in SupportAssist do not work.
Workaroun d
Reboot the system and retry.
Version affected
3.10.4 and later
Tracking number
9623

Driver scans do not work if Dell Command | Update or Dell Update

application is installed after SupportAssist installation

Description
When you install Dell Command | Update or Dell Update application after installing SupportAssist, the driver scans in
SupportAssist do not work.
Workaround
Reboot the system and retry.
Version affected
3.10.4 and later
Tracking number
15356

Unable to open the SupportAssist user interface as a non-administrator

Description
If you do not have administrator rights, you may not be able to open the SupportAssist user interface after upgrading from
3.10.4 to 3.11.4 version.
Workaround
Reboot the system and retry.
Version affected
3.11.4
Tracking number
12155
Limitations
The Carry-in Service Locator and Call us information are always displayed in the language of the country or region where the
PC was purchased.

SupportAssist for Home PCs resources

This section lists the documentation resources and other useful links that provide more information about SupportAssist for
Home PCs.

Table 2. SupportAssist for Home PCs resources

SupportAssist for Home PCs Version 3.11A Release Notes
Video tutorials to learn about the features of SupportAssist for Home PCs| SupportAssist for Home PCs playlist| YouTube
Peer-to-peer questions about SupportAssist for Home PCs| Community forum| SupportAssist for Home PCs community

Contact Dell

Dell provides several online and telephone-based support and service options. Availability varies by country or region and product, and some services may not be available in your area. If you do not have an active Internet connection, you can find contact information in your purchase invoice, packing slip, bill, or Dell product catalog.

1. To contact Dell for sales, technical support, or customer service issues, perform the following steps:
   a. Go to https://www.dell.com/support.
   b. Select your country or region in the selection list at the bottom of the page.
   c. Click Contact Support and select the appropriate support link.

2. To find manuals and documents, perform the following steps:
   a. Go to https://www.dell.com/support.
   b. Click Browse all products.
   c. Select the appropriate product category and then select the desired product.
   d. To view or download the manuals and documents, click the Documentation tab.
   You can also directly access the manuals and documents for Serviceability Tools from https://www.dell.com/
   serviceability tools.

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

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