APstorage ELS Series Loader 5K Planet Soar User Manual
- June 6, 2024
- APstorage
Table of Contents
APstorage ELS Series Loader 5K Planet Soar
Product Specifications
- Product Name: APsystems APstorage PCS
- Series: ELS Series, T-A Series
- Warranty Period:
- APstorage PCS ELS Series, T-A Series: 10 years
- Communication Module: 2 years
- Manufacturer: APsystems
- Operating Requirement: Continuous connection to the internet
Product Usage Instructions
Warranty Activation and Registration:
Ensure the product is installed after Jan 1, 2024, and is continuously
connected to the internet for warranty eligibility. Register the product on
the APsystems EMA portal to activate the warranty.
Product Inspection and Notification:
Upon receiving the product, carefully inspect for any damage or defects.
Notify APsystems in writing within fifteen calendar days of receipt if any
issues are identified.
Defective Product Handling:
If a defect is identified due to material or workmanship issues, contact
APsystems for inspection to determine the defect. Follow Return Merchandise
Authorization (RMA) procedures available on www.APsystems.com for service
under warranty.
Warranty Transfer
The warranty can be transferred to subsequent owners by completing a Warranty Transfer Form from the APsystems website and paying the specified transfer fee.
Frequently Asked Questions (FAQ)
Q: What is the warranty period for the APsystems APstorage PCS?
A: The warranty period for APstorage PCS ELS Series, T-A Series is ten
years, and for the Communication Module, it is two years.
Q: How can I activate the warranty for the product?
A: To activate the warranty, ensure the product is installed after Jan 1,
2024, and continuously connected to the internet. Register the product on the
APsystems EMA portal.
Q: What should I do if I suspect a defect in the product?
A: If you suspect a defect in the product, contact APsystems for inspection
to determine if the product qualifies as a Defective Product. Follow the RMA
procedures for warranty service.
APsystems APstorage PCS Limited Warranty Terms & Conditions United States, Canada
The APstorage PCS ELS Series, T-A Series (the”Products”) supplied by
APsystems, and installed after Jan 1, 2024 are eligible to this APsystems
APstorage PCS Limited Warranty (“Limited Warranty”) only if they are
continuously connected to the internet.
The “Product” are designed to withstand normal operating conditions when used
for their originally intended purpose in compliance with the APsystems User
Manual supplied with the system. This APsystems Limited Warranty (“Limited
Warranty”) covers: 1.APstorage PCS ELS Series, T-A Series for a period of ten
(10) years (the “Warranty Period”); 2.Communication Module for a period of two
(2) years (the “Warranty Period”).
The Warranty Period begins on the earlier of (i) three months after the date
of original purchase of the Product from APsystems or (ii) the date the
Product is registered in APsystems EMA portal.
Upon reception of the Product, the Buyer shall make without delay any
observations and reservations that would be appropriate and inform APsystems
in writing. In the absence of written notification sent to the Supplier at
least fifteen (15) calendar days after the receipt of the Products by the
Buyer, it shall be presumed that the Products were provided to the Buyer in
perfect condition and correspond to the needs of the Buyer.
A Product is defective if it is inoperable because of defects in material and
workmanship, provided that APsystems, through inspection , establishes the
existence of that defect (“Defective Product”).
To obtain service under this Limited Warranty, the holder of the Warranty must
comply with the Return Merchandise Authorization (“RMA”) procedures, which can
be found at www.APsystems.com.
During the Warranty Period, APsystems will, at its option, either (1) repair
or replace the Defective Product free of charge, or (2) provide a refund to
the holder of the Warranty of an amount equal to the actual value of the
Defective Product at the time of the discovery of the defect. APsystems may,
at its option, use new and/or reconditioned parts, and/or parts of the
original or a subsequent design, in repairing or replacing the Defective
Product. If APsystems repairs or replaces the Defective Product, APsystems
will also cover the cost of shipping the replacement Product from APsystems to
the customer, but not the cost of any import duties or taxes. (Other
exclusions may apply, and are listed in the RMA procedures). This Limited
Warranty does not cover shipping cost of the Product to APsystems, or labor
costs related to removing the Defective Product or re-installing the repaired
or replacement Product, or any shipping damage. If APsystems repairs or
replaces a Defective Product, the Limited Warranty continues on the repaired
or replacement Product for the remainder of the original Warranty Period.
The Limited Warranty does not apply to, and APsystems will not be responsible
for, any defect in, or damage to, any Product that (1) has not been purchased
from APsystems or an entity expressly authorized by APsystems to resell the
Product , or (2) has been purchased on a non-authorized third-party eshop, or
(3) is not connected to the internet through an ECU within 45 consecutive days
following the date the PV system has received permission to operate by
authorities having jurisdiction, and continuously connected there after, or
(4) has been purchased in USA (including Puerto-Rico) or Canada, but has been
installed in a territory where local grid profile or frequency is not
compatible with default USA/Canada grid settings, or (5) has been moved from
its original installation location, or (6) normal wear and tear, including
discoloration and scratches, or (7) has been disassembled, tampered with, or
modified in any way, or (8) has been misused, neglected, improperly installed,
or (9) used under conditions for which the product was not designed to be used
or used differently than outlined in the APsystems User Manual, or (10) has
been subjected, directly or indirectly, to circumstances beyond reasonable
control, including, without limitation, acts of God; earthquakes; fires;
floods; typhoons; war; civil or military disturbances; acts of terrorism;
sabotage; riots; any such circumstances beyond its reasonable control as may
cause interruption, loss of function, communication disruption or performance
issues (hardware or software); water intrusion; corrosion; infestations; or
input voltage outside the parameters listed in the Product specifications,
whether from the grid, generators, or lightning strikes, or (11) has been
impacted by incidental or consequential damage caused by other components of
the electrical system within which it is installed, or (12) has been subject
to any attempt to alter or remove the original identification markings
(including trademark, model number, or serial number), or (13) has been
installed with the Batteries that are not listed on the APstorage Battery
Compatibility List, which can be found at Documents Library on APsystems
website.
This Limited Warranty does not cover costs related to the removal,
installation or troubleshooting of any components of the customer’s electrical
systems. During the Warranty Period, this Limited Warranty may be transferred
to subsequent owners of the Product upon completion of a “Warranty Transfer
Form” available from the APsystems website, and payment of the nominal
transfer fee as shown on that form.
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY GIVEN BY ALTENERGY
POWER SYSTEM INC. OR ANY OF ITS AFFILIATES, AND, WHERE PERMITTED BY LAW, IS
MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY
OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, QUALITY,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, OR
WARRANTIES AS TO THE ACCURACY, SUFFICIENCY, OR SUITABILITY OF ANY TECHNICAL OR
OTHER INFORMATION PROVIDED IN MANUALS OR OTHER DOCUMENTATION. IN NO EVENT WILL
APsystems BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, LOSSES, COSTS, OR EXPENSES, HOWEVER ARISING, WHETHER IN
CONTRACT OR TORT, INCLUDING WITHOUT LIMITATION ANY ECONOMIC LOSSES OF ANY
KIND, ANY LOSS OR DAMAGE TO PROPERTY, OR ANY PERSONAL INJURY.
Some jurisdictions do not allow limitations or exclusions on implied
warranties or on the duration of an implied warranty or on the limitation or
exclusion of certain damages, so the above limitation(s) or exclusion(s) may
not apply. This Limited Warranty gives the customer specific legal rights, and
the customer may have other rights that may vary from jurisdiction.
Altenergy Power Systems USA Inc.
8627 N. Mopac Expy, Ste 150, Austin, TX 78759, US info.usa@APsystems.com
usa.APsystems.com
Altenergy Power System Inc.
Building 2, No.522, Yatai Road, Jiaxing 314050, China
info.canada@APsystems.com canada.APsystems.com
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