poly Blackwire 3200 Series Corded Headset User Guide

poly Blackwire 3200 Series Corded Headset

Product Information

The Blackwire 3200 Series is a corded headset with inline call control. It features an adjustable headband, a boom microphone, and an inline controller for call management. The headset is compatible with both computers and mobile devices.

Features:

• Inline control with call button, volume buttons, and mute button
• LED indicators for incoming calls and mute status
• Adjustable headband for a comfortable fit
• Rotatable boom microphone for left or right side wearing
• Compatible with softphones for call control functionality

Setup:

1. Power on the headset by connecting it to your computer or mobile device using either the USB-A/USB-C connector or the 3.5 mm connector (only available on Blackwire 3215/3225).
2. If using a softphone, install the Poly Lens Desktop App to enable device call control functionality. Download the app from poly.com/lens.
3. To customize device settings, you can also use the Plantronics Hub Desktop App.
4. Keep the firmware and software of your Poly device up-to-date for optimal performance and new features.

Fit:

To ensure a comfortable fit, follow these steps:

1. Adjust the headband by lengthening or shortening it until it fits comfortably. The cushions should sit over the center of your ears.
2. Position the boom microphone by rotating it to align with your mouth.
3. Adjust the boom by gently bending it in or out, approximately two finger widths from the corner of your mouth.

Usage Instructions:

Using the inline controller:

• To make, take, or end calls, press the call button on the inline controller. If using a softphone, make sure to press the headset call button first before using the softphone application.
• To adjust the listening volume, press the volume up (+) or volume down (-) button.
• To mute the headset microphone during a call, briefly press the mute button on the inline controller. Press the button again to unmute.
• To redial the last call, double key press the call button if not on an active call.
• To put a call on hold, press and hold the call button for 2 seconds.
• To adjust the headset microphone volume during a softphone call, make a test call and adjust the softphone volume and PC sound volume accordingly.

Troubleshooting:

If you encounter any issues, refer to the troubleshooting section in the user manual for solutions. Common issues include problems with wearing the headset, headset controller, audio quality, and compatibility with softphones.
Please consult the user manual for more detailed troubleshooting steps and instructions.

Overview

Setup

Power on your headset by connecting to your computer or mobile device.

You can connect your headset in 2 ways

1. Via USB-A/USB-C connector
   NOTE Headset call control functionality may vary in mobile devices.

2. Via 3.5 mm connector*
   NOTE Headset call control functionality is not available

3.5 mm connector available on Blackwire 3215/3225 only.

Load software

Customize your device behavior through advanced settings and options with Poly Lens Desktop App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings are also available in Plantronics Hub Desktop App.

Update your Poly device

• Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.
• Update your device using your computer with Poly Lens Desktop App. Download at poly.com/lens.

While updating:

• Do not use your Poly device until the update is complete.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call

Fit

• Adjust the headband

  • Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over the center of your ears

• Position the boom

  • This headset can be worn on the left or right side.
  • Rotate the boom to align with your mouth.
    CAUTION To avoid breaking the boom, only rotate it up and over 180

• Adjust the boom

  • Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.

Use the inline controller

• Make/take/end calls
  Headset call control is a software feature and dependent on a compatible softphone. If you have not installed Poly Lens Desktop App (poly.com/lens) or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application

  • Answer or end a call
    Tap the Call button or use your softphone.

  • Make a call
    Dial using your softphone application.

  • Redial
    If not on an active call, double key press the call button to redial the last call.

  • Hold
    Press and hold the call button for 2 seconds to put a call on hold.

• Volume

  • Listening volume
    Press the Volume up (+) or Volume down (-) button.

  • Adjust headset microphone volume (softphone)
    Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

• Mute

  • During a call, briefly press the mute button to mute the microphone on the inline controller. To unmute press the button again

Troubleshooting

Headset

Support

NEED MORE HELP?
poly.com/support
Plantronics, Inc. Plantronics B.V. 345 Encinal Street Santa Cruz, CA 95060 United States Scorpius 171 2132 LR Hoofddorp Netherlands
© 2022 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. 211088-06 02.22

References

• plantronics.com/softphonecompatibility
• Poly Lens Device Management App | HP® Official Site
• poly.com/support

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