HEATSAIL TWIG Design Radiant Heater Instruction Manual
- June 1, 2024
- Heatsail
Table of Contents
TWIG® MANUAL
For the most recent version of this manual check our website.
https://www.heatsail.com/technical/twig
TWIG Design Radiant Heater
Thank you for your purchase!
This installation manual is inseparable from the TWIG® and should always be
kept by the user or by the authorized person in charge.
Please read the instructions for use carefully. It contains essential
information on safety, use and the installation of the TWIG. Heatsail cannot
be held responsible for any damage to persons, animals and objects resulting
from non-compliance with the instructions in the manual.
Heatsail reserves the right to make any changes to the product, technical
characteristics and instructions for use at any time and without prior notice.
If you resell the TWIG, transfer it to another user or leave it when you move,
the manual should be made available to the new user.
We wish you many warm and pleasant moments with our TWIG!
Electrical safety procedures & requirements
The use of the TWIG requires an electrical installation with reliable safety
grounding. The installation’s electrical safety can only be guaranteed if the
device has been correctly connected to a grounding (earthing) system built in
accordance with the safety instructions. A preliminary inspection is
absolutely essential. In the event of any uncertainty, a careful inspection
must be made by a qualified and authorized technician. Heatsail will not be
held responsible for injury and/or damage resulting from an ungrounded
installation.
The installation of the TWIG’s electrical components requires a main
connection of 220-240V 50/60Hz or 110-120V 50/60Hz depending on the version of
the purchased TWIG: the connection must be properly implemented in accordance
with the applicable IEC-CEI standards.
Please note: Check the rated voltage of your TWIG on the label
Please note: The power supply connection should be in accordance with the
requirements of NFPA 70 and OSHA Regulations 29 CFR 1910.304(b)(2) (North
America only). Statutory and other local regulations may apply.
Before carrying out any maintenance or other work, the power supply must be
disconnected by unplugging the powercord. Use Lock-out/Tagout procedures to
ensure that the power can’t be switched on again accidentally.
The use of adapters, power strips and extension cords may not be used for the
TWIG’s electrical supply. A switch must be installed between the TWIG and the
fuse box at all times. Non-compliance with these instructions may compromise
the safety of the device. Heatsail will not be held liable for any damage
resulting from these issues.
Operational Safety
A minimum clear height of 1.80 meters or 71 inches must be observed for the
TWIG, measured between the ground and bottom of the heating parts at the time
of installation.
The TWIG can be used by children aged from 8 years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction concerning use of
the appliance in a safe way and understand the hazards involved. Children
shall not play with the appliance or perform cleaning and user maintenance
without supervision. Children aged less than 8 years shall only switch on/off
the appliance provided that it has been placed or installed in its intended
normal operating position and they have been given supervision or instruction
concerning use of the appliance in a safe way and understand the hazards
involved. Children aged less than 8 years shall not plug in, regulate and
clean the appliance or perform user maintenance. The TWIG must be kept out of
reach of anyone incapable of assessing the risks which can arise from the
(improper) use of electrical equipment.
Do not use the TWIG in small rooms when occupied by persons not capable of
leaving the room on their own, unless constant supervision is provided.
CAUTION – The TWIG can create extremely high temperatures and can cause
burns. The TWIG should never be touched once it has been switched on.
Particular attention should be paid when children and vulnerable persons are
present.
The TWIG will remain hot for a considerable period of time after it has been
switched off. Do not touch the TWIG for a period of 40 minutes after it has
been switched off.
Never use the TWIG when parts are damaged.
Caution should be exercised at all times. The metal enclosure does not offer
protection against the heat.
The TWIG may not be used with a timer or any device which can automatically
switch on the heating, as there is a risk of fire if the TWIG has been
incorrectly positioned or if items have been placed within the minimum safe
operating distance.
Never use the TWIG in the immediate vicinity of a bath, jacuzzi, shower, or
swimming pool.
To reduce the risk of fire, keep textiles, curtains, or any other flammable
material a minimum distance of 1 meter or 40 inches from the TWIG. Never cover
your TWIG without disconnecting power to the unit!
The TWIG must never be touched with bare, wet or damp body parts . The TWIG is
constructed of three high radiance ceramic heating element, mounted on a metal
enclosure. The full operating temperature will be reached within 30 minutes.
Please note: There is no noticeable TWIG in the infrared area.
Never use the TWIG to light anything. The ceramic element is fragile and must
be handled with care.
Always keep the TWIG free of snow.
The TWIG is not allowed for use in greenhouses or building sites.
Heatsail will not be held responsible for damage resulting from non-
compliance with the instructions regarding use and maintenance.
Maintenance
3.1 Cleaning
Your TWIG must be cleaned on a monthly basis.
The electrical supply must be disconnected via the installation’s breaker
switch and by disconnecting the wiring before cleaning activities can
commence. Cleaning may only be done with a dry and soft cloth. Do not use any
abrasive cloths. Do not use detergents. Using a high pressure and/or steam
cleaner is prohibited. Cleaning is only permitted once the TWIG has completely
cooled down.
Non-compliance with these rules may compromise the safety of the device.
Heatsail will not be held responsible for damage resulting from non-compliance
with the cleaning instructions.
3.2. Replacing the bulb
Your TWIG is supplied with 1 glass G9 220V / 120V / 3 Watt LED bulb as
standard, according to the sold version. The maximum permitted output power of
the bulb is 20 Watt.
The electrical supply must be disconnected via the installation’s breaker or
by disconnecting the powercord before the bulb can be replaced.
Please note: Be careful never to touch the glass bulb with bare fingers, as
oils from skin will significantly reduce bulb life.
3.3. Inspection
The TWIG must be subjected to an annual inspection.
The user is not authorized to carry out his own inspections and repairs.
Inspection of the TWIG must exclusively be carried out by qualified and
authorized technicians, in accordance with Heatsail’s applicable standards and
regulations. “Qualified technicians” are understood to mean: qualified
electricians who are familiar with the applicable electrical laws and
regulations applicable to a TWIG with extended height accordance with the
requirements of NFPA 70 and OSHA Regulations 29 CFR 1910.304(b)(2) (North
America only).
The electrical supply must be disconnected via the installation’s main breaker
or by disconnecting the power cord before any work can be carried out.
All repairs must be requested via an authorized distributor of Heatsail
products. A repair is only valid when original parts have been used.
Upon written approval by Heatsail, the entire unit should be returned in case
of a defective cable.
Heatsail will not be held responsible for damage resulting from non-compliance
with the maintenance instructions.
Warranty conditions
4.1. Warranty
Your TWIG comes with a two year, limited warranty. The original invoice will
serve as your proof of purchase. This warranty does not affect the buyer’s
rights by virtue of the national legislation regarding the sale of consumer
goods.
This warranty is only valid if the TWIG’s installation and maintenance have
been carried out in accordance with the applicable standards and regulations
and instructions for the installation, use, cleaning and maintenance of the
product, by qualified individuals who satisfy the legal requirements.
The warranty term will commence from the date the goods were delivered.
Any defective goods will be reviewed by an authorized Heatsail distributor.
Once Heatsail has deemed a fault as a warranty situation, the Heatsail unit(s)
will be brought to a local distributor for repair and returned in a timely
manner.
Heatsail and its distributors will not award any compensation for any direct
or indirect damage resulting from, or relating to, using the product.
The replaced parts will be under warranty for the remainder of the warranty
period from the date the goods are delivered.
4.2. Warranty exclusion s
- The conditions for activating the warranty were not met.
- The parts appear to be defective as a result of negligence or inappropriate use or incorrect maintenance.
- The installation has not been carried out in accordance with the legal standards and not in accordance with the instructions provided in the user manual.
- Any damage caused as a result of weather conditions, chemical and electrochemical reactions, improper use, natural disasters, electrical discharge, fire, a defective electrical installation, modifications or mishandling to packaging and the electrical wiring.
- Any damage caused by transport.
- We recommend you thoroughly check the goods upon receipt, allowing you to immediately notify the seller of any possible damage and to record any such damage on the transport document and the courier’s copy.
For example:
- Physical damage after the installation, including glass breakage, scratches on the TWIG and accessories.
- Suspicious tampering with the TWIG and/or other causes which can’t be attributed to the product’s manufacture.
- The use of non-original replacement parts.
- Damage caused through normal wear and tear.
4.3. What to do in case of a fault?
In case of a fault, you must contact an authorized distributor immediately
(and no later than two months after the fault was first identified) for a
repair or replacement. The warranty can only be initiated after written
permission has been granted.
Heatsail declines any form of liability for any possible damage and/or injury
which has been either directly or indirectly caused to people, animals or
objects as a result of non-compliance with the instructions in the user manual
and which specifically concern the warnings in relation to the installation,
use and maintenance of the device.
Applicable law – competent court
The general terms and conditions and the agreement are governed by Belgian law. The courts of the judicial district of Antwerp shall have exclusive jurisdiction to settle any dispute arising from the agreement.
Assembly instructions
Unpack and start assembly.
To safely install the TWIG you need:
- protective work gloves
- a set of allen Keys
STEP 1
Put the foot in its final position.
Tighten the 4 adjustable feet on the floor plate with the supplied bolts.
STEP 2
Secure the bracket.
Use the 4 supplied M8 bolts.Note: Note the direction of the arrow.
STEP 3
(Optional) Adjust the leveling feet.
Ensure that the floor plate is stable and horizontal on the ground by
adjusting the height of the adjustable feet.
(Optional) If you have opted for an extra weight or decorative plate, you can
now place it.
STEP 4
Place the TWIG upright.
Slide the TWIG over the bracket to secure it.
Note: Pay attention to the direction!
STEP 5
Set up the TWIG.
- Slide the bracket upwards at the rear.
- Tilt the TWIG upwards.
STEP 6
Secure the TWIG.
- Slide the bracket downwards at the rear.
- The TWIG clicks into position.
STEP 7
Connect the TWIG to the mains connection.
Plug the power cord into the wall socket and identify the switch on the top.
STEP 8
Using the switch.
If you click on position II, the heating, the ambient lighting and the
indicator light on the switch will light up.
If you click on position I, only the ambient lighting will come on.
STEP 9
Folding the TWIG.
When the TWIG has cooled down completely, you can fold the TWIG back.
Note: Do this carefully!
Never drop the TWIG!
STEP 10
The protective cover.
The TWIG comes with a cover. After use, you should slide the cover over the
TWIG to protect it from the elements.
Note: Turn off the power supply and unplug the power cord.
Replacing the lamp
TURN OFF THE POWER FIRST! Unplug the power cord.
Loosen the rear bolt.
STEP 2
Disassemble the bracket.
Remove the bracket and washer.
Don’t lose these parts.
STEP 3
Remove the closing plate.
Loosen the 4 screws at the top and remove the closing plate and sealing.
STEP 4
Loosen the hinge.
Loosen the bolts on the hinge.
These should remain in place, do not loosen them completely!
STEP 5
Slide the reflector upwards.
Make sure that the power wires do not get pinched!
STEP 6
Pull the G9 LED lamp out of the holder.
Replace this with a G9 (LED) lamp of max 20 W.
Repeat the steps in reverse order.
Corporate Headquarters
HEATSAIL NV
Prins Boudewijnlaan 7 Unit A 08
2550 Kontich
Belgium
+32 3 502 99 88
sales@heatsail.com
www.heatsail.com
U.S. Office
HEATSAIL USA INC
1910 N Josey Ln
Carrollton
Texas 75006
+1 214 808 5091
UCM@heatsail.com
www.heatsail.com