Zyllion ZMA-28-BK Shiatsu Back and Neck Massager Operational Guide

Zyllion ZMA-28-BK Shiatsu Back and Neck Massager

Introduction

It is utilizing its potent deep-kneading Shiatsu massage nodes to ease strained and overworked muscles (automatically changes direction every minute). Its sophisticated heating feature can also be used to quickly relieve sore, aching muscles. It is Designed to perfectly fit behind the neck and shoulders, it molds to the lower and upper back, belly, calf, thighs, arms, foot, and legs. allows you to choose between three distinct speed levels and the direction you want the nodes to rotate, giving you control over their speed and movement. It works wonders for reducing neck, back, lumbar, and shoulder pain. Our goal is to provide our clients with the safest, highest- quality products possible, allowing them to utilize them worry-free.

Our electric back massager has a 20-minute auto shut-off mechanism, unlike the majority of unregulated massagers. We recognize that the world can be stressful, thus our goal is to assist you in relaxing and finding balance in your life. We value your complete satisfaction and offer a 1-year warranty on all Zyllion products (extend to 2 years with registration). Within a year, if something were to happen to your device, we will send you a replacement model at no charge.

SHIATSU NECK AND SHOULDER MASSAGER WITH HEAT AND HANDLE STRAPS

FEATURES AND BENEFITS OF YOUR NEW ZYLLION SHIATSU NECK MASSAGER:

• Textured Shiatsu massage nodes with deep V-shaped pocket to con- tour around the curve of your neck, thighs, calves, sides, arms, shoulders, and even feet
• Heat function adds an extra level of muscle soothing and relaxation
• Use the straps to adjust the massager to just the right pressure and angle against your body
• Equipped with an overheat protection device & programmed with a 20-minute auto shut-off feature to ensure safety and save energy
• Promotes blood circulation
• Eases tension and fatigue caused by stress, post-workout muscle sore- ness, and anybody pain triggered by repetitive physical activity
• Treats neck stiffness and soreness caused by prolonged hours of sit- ting

Enjoy 20-minute massage sessions to relieve muscle tightness and soreness in those areas of your body where you need it the most.

For decreased intensity of massage, you may place a thin sheet or towel between you, the user, and the massager unit.

Thank you for choosing Zyllion!

PACKAGE CONTENTS

• 1 ZMA28
• 1 Manual
• 1 Power Adapter Set (includes 1 wall adapter and 1 car adapter)

BODY AREAS TO USE THE MASSAGER

SAFETY PRECAUTIONS

We highly encourage customers to ease slowly into using the massager over the first several days as to let your body become familiar with the intensity of the massage.

The following precautions are to be taken to reduce the risk of burns, fire, electric shock, or injury. Please read carefully prior to using this electric appliance.

DANGER

To reduce the risk of electric shock, burns, fire or injury, please DO NOT:

1. Use outdoors. Also refrain from using while operating a vehicle.
2. Use massager for extended periods of time. The recommended session is 20 minutes long.
3. Sleep while using massager.
4. Place massager directly on vertebrae. We recommend placing it on the muscles surrounding the spine.
5. Use if any parts of the unit are missing, torn, or appear damaged or defective. Contact the Zyllion for repair/replacement.
6. Use if wet or use/leave near any water, or ANY heated surfaces.
7. Submerge unit in water or any type of liquid.
8. Reach for unit if it has fallen into water while plugged in. Unplug immediately.
9. Leave unit plugged in when not in use, especially when pets or children are near this device.
10. Allow children to use the device unless they are supervised.
11. Use pins or any type of metal fastener with this device.
12. Use on bare skin. DO NOT use on sensitive skin areas, areas that are inflamed, areas with open sores or wounds, or areas with poor circulation.
13. Attempt to have the unit repaired by professionals other than Zyllion repair technicians. Doing so can potentially damage your massager and void your warranty.
14. Plug in device to an already overloaded electrical outlet. Doing so could lead to electrocution. Immediately unplug if it gets too hot or you smell burning.
15. Remove massager plug from its socket by pulling the power cord.
16. Plug in or unplug with wet hands to avoid electric shock and injury.
17. Operate under blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.
18. Operate the product with the air openings blocked. Keep the air openings free of lint, hair, and the like.
19. Operate where aerosol (spray) products are being used or where oxygen is administered.
20. Engage in other activities while using the unit.

To reduce the risk of electric shock, do not attempt to open and/ or repair the unit. There are no serviceable parts inside. To reduce the risk of fire or electric shock, do not expose this unit to rain or moisture.

CONSULT YOUR DOCTOR BEFORE USING THIS MASSAGER IF ANY OF THE FOLLOWING APPLY:

• You are experiencing unusually intense muscle pain in any area of the body, or are currently under medical care
• You suffer from phlebitis, and/or thrombosis
• You have a serious medical condition such as heart disease, rheumatism, osteoporosis, tendonitis, diabetes, various skin diseases, skeletal problems, or spinal problems
• You may be pregnant
• You have a pacemaker, artificial limb, or pins/screws inside any area of your body
• Any other health conditions, complications, or concerns

THE FOLLOWING INDIVIDUALS SHOULD AVOID USING THIS MASSAGER:

• Mentally or physically incapacitated individuals without supervision.
• Those suffering from skin diseases, skin redness, scalds/burns, or irritation.
• Those who suffer from intense muscle pain, high/low blood pressure, osteoporosis, severe fractures, sprains, or brittle bones.
• Those who have a cancerous growth or tumor in the area where massage is to be applied.
• Those with heart disease.
• Those who are susceptible to electromagnetic malfunctions such as cardiac pacemakers and implantable medical electronic devices.
• Those who have a loss in sense of temperature difference.
• Those who are restless early in pregnancy or shortly after giving birth.
• Those who have an abnormal or curved spine.
• Those with a perception distortion caused by a high degree of peripheral circulation in diabetes.
• People who need quiet or are in poor health.
• Those with a 38C fever.
• Those with acute inflammatory symptoms, tiredness, chills, or changes in blood pressure, etc.

WARNING

• Use massager only as intended. Do not use attachments not recommended by the manufacturer.
• Avoid stepping on the power cord to prevent damage or electrocution.
• Properly unplug the unit after use. If necessary, turn off the unit prior to unplug it during use.
• Turn off and unplug massager mid-use if you experience severe pain or detect any malfunction or abnormal condition, or there is a power outage or lightning storm.
• The appliance must only be supplied at safe extra low voltage corresponding to the marking on the appliance.
• The appliance is only to be used with the power supply unit provided with the appliance.
• Never operate this appliance if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. Return the appliance to Zyllion for examination and repair.

Do not continue to use the massager if the cover has torn. Call Customer Service for assistance.

If a fault is found, stop use immediately and unplug the power supply to avoid accidents or injuries. Please contact the seller or manufacturer for repairs or replacements.

DISCONTINUE USE OF THIS UNIT IF

• Any parts are exposed or appear damaged or defective.
• The electrical outlet is unusually loose.
• It is exposed to explosive or flammable fumes.
• It over heats, catches fire, or the smell of smoke or burning electronics is present.
• Aerosol (spray) products are being used or where oxygen is being administered.
• You experience any of the following:
• Numbness or weakness in the face, arm, or leg;
• Confusion or trouble speaking or understanding speech
• Vision problems in one or both eyes
• Difficulty walking or dizziness, loss of balance or problems with coordination
• Severe headache

This massager is equipped with an overheat protection device & programmed with a 20-minute Auto Shut-Off to ensure safety. (UL approved power adaptor works with both 110-120V & 220-240V electrical outlet)

If product becomes too warm, discontinue use and allow the unit to cool before operating. If your massager overheats, its safety device will automatically shut off the motor to ensure safety and prevent damage. If overheating continues, unplug the power cord and allow unit to cool off for 15-20 minutes before turning it on again. Contact Customer Support if this continues.

CARE AND MAINTENANCE

• Make sure the unit is completely turned off prior to cleaning.
• Allow unit to cool before cleaning.
• Wipe device with a soft, lightly moistened cloth for easy cleaning. Do not use abrasive cleaning agents such as benzene, thinner or gasoline.
• Keep the unit away from heat sources, liquids, pets, or children, especially when unsupervised.
• Store massager unit in a cool dry place and keep away from flammable products, explosives, or chemical solutions.
• Do not wrap cord around massager unit when storing to avoid cord damage.

Make sure unit does not come in contact with sharp edges or pointed objects that could damage, cut, or puncture unit.

• Massaged area may appear red after use. Please note this is normal, as blood flow has increased around the area.
• If you are prone to heat sensitivity OR are insensitive to heat OR have limited temperature perception, use the heat function with extreme caution. Use a towel, blanket, or other fabric made from nonflammable materials between you and the device to reduce your body’s exposure to heat, and take 15 to 20-minute breaks between sessions. Be aware that the friction of the rolling shiatsu massage combined with the heat function can intensify heat sensitivity. Wearing rough materials while using the massager may increase your risk for friction burns.

The device is not to be used for commercial use or medical purposes. If you have health concerns in regards to using this mas- sager, consult your doctor/physician before using this product.

Only use indoors!

Do not use the device in damp rooms (e.g. when bathing or showering)

• Do not wash!
• Do not dry clean!
• After using this product for 20 minutes, rest for 20 minutes before using again.

Save these instructions

CORRECT DISPOSAL OF THIS PRODUCT

This marking indicates that this product should not be dis- posed with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To re- turn your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.

HOW TO USE

Plug the car OR wall adapter into an electrical outlet. The adapter plug and product cable should “click” together when properly snapped into place.

POWER ON/OFF:

One quick press of the power button turns on the massager unit. When you first turn on your massager the heat feature is automatically turned on and the auto rotation switching feature is activated.

DIRECTION BUTTON:

Use this button to control the direction in which the massage nodes rotate. When you first turn on the massager, the massage nodes are set to switch rotation direction every 60 seconds.

HEAT ON/OFF BUTTON:

This button will turn off or on the soothing heat feature. If the mas- sage nodes are lit up in red, the heat feature is turned on.

SPEED BUTTON:

To control the massage speed, press the speed control button until the speed is at your preferred level. There are 3 speeds.

When you first power on your massager the speed will be set to medium. Press the button once for the highest speed setting, and again for the lowest speed setting. Press again to cycle through the speed set- tings (Medium-High-Low).

LOCATION OF PARTS AND CONTROLS

LEFT STRAP CONTROL PANEL

TROUBLESHOOTING

Issue| Probable Cause| Solution
You hear a mechanical sound when product is in use| When the product is in op- eration the massage heads will make a mechanical sound.| ****

Normal Sound.

Cannot turn on the power

| Overheating Protection activated| Let unit sit for 15-20 min- utes to cool off and then restart
The power adapter is not properly plugged into the electrical socket| Plug the electrical cord securely into the electrical socket
Product cable is not properly connected to the power adapter| Make sure the product ca- ble and the power adapter have clicked together
Grinding/clicking noises from the massage head| ****

Product is malfunctioning

| Contact Zyllion Customer Service.

If you are experiencing a problem with your ZMA-28 hand massager, please contact Zyllion, Inc. at 1.855.588.8168.

Zyllion, Inc. reserves the right to interpret any printing errors and omissions at its own discretion.

Any product updates or design details are subject to change with- out prior notice.

ONE (1) YEAR WARRANTY

Zyllion currently offers an automatic one (1) year warranty for all its massager products.

For a free, additional year of warranty, you can register your Zyllion product online at:

www.zyllion.com/extendedwarranty .

Please contact us at 1.855.588.8168 or cs@zyllioninc.com for further details.

FDA LISTED

To deliver the safest, highest quality products to our customers, Zyllion took the extra step to become FDA registered. That means all aspects of our manufacturing and testing are accepted and backed by the FDA guidelines.

TECHNICAL SPECIFICATIONS

Product Name:| Zyllion Shiatsu Neck and Shoulder Massage with Heat and Handle Straps
---|---
Product Model:| ZMA-28
Rated Voltage| DC 12V 3A
Power Consumption| 36W
Rated Timer| 20 minutes

Frequently Asked Questions

Where is this made?****

All of our products are designed in California and manufactured in China.

Is the fabric replaceable? I have one from trumedic and the fabric is worn and torn and not usable after 16 months****

The fabric on the ZM-28 is not replaceable, however we do offer an automatic 1-year warranty for all of our products. If your massager is damaged or malfunctioning at all during this time we’d be more than happy to assist you with a replacement!

mine only works if it is plugged in, is it not wireless?****

The ZMA-28 does not use a rechargeable battery. It requires to be plugged in for use.

I had the model zma-08 is this the same****

We appreciate your interest in our Zyllion product, and are excited to hear from you. In response to your question, though it is similar, the ZMA-28 is a much more intense massager than our old model. If you would like to give it a try, we have a 90-day money back guarantee.

Why don’t I see the massager on my list? I need to return it!****

As part of Amazon’s policy to protect customers’ privacy, sellers are granted limited access to your account information. We do not have access to information explaining why your Amazon purchase cannot be seen in your order history.

What is the maximum heat for the shoulder and neck?****

The maximum temperature the massager can reach after one cycle is about 100 Fahrenheit Please note, continuous use of the massager without any breaks may raise the temperature and cause the massager to overheat. Please remember to take 15-20 minutes in between cycles.

Describe the heat therapy please****

The heat function for our ZMA-13 massagers is a gentle warming created by heat lamps inside the massage nodes. It is designed to supplement the massage and provide a more relaxing experience.

Does this work wireless?****

We appreciate your interest in our Zyllion product, and are excited to hear from you. In response to your question, the ZMA-28 must stay plugged in in order to be used.

Can this hurt you if you use it the wrong way accidentally?****

I wouldn’t think so. In thinking about it, I can’t imagine how you’d use the device that would cause injury. If you really pressed hard with it, it might make you a little sore.

I have the zma14 full size massager no longer offered on amazon. but I’m wondering if it can be used with a car adapter? or is one available?****

We appreciate your interest in our Zyllion product, and are excited to hear from you. In response to your question, the ZMA-14 comes only with a wall adapter. We do not recommend using it on the road as a precaution to drivers. Please use the ZMA-14 at home or in the office.

Is this electric****

We appreciate your interest in our Zyllion product, and are excited to hear from you. In response to your question, the ZMA-28 is electric, and must be plugged into the wall in order to be used.

how long does it take the heat option to work once you push the button?****

The massager requires about 5-7 minutes of warm up time to reach its maximum heat.

Does this come with bag/cover?****

We appreciate your interest in our Zyllion product, and are excited to hear from you. In response to your question, the ZMA-28 package includes the massager, instruction book, wall plug, and car adapter.

Is it best to use this massager while standing up or while sitting?****

Sitting.

Does it take batteries ?****

The ZMA-28 is not battery operated and requires to be plugged in to an outlet to be used.

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