DELL SupportAssist for Home PCs Software User Guide

: June 3, 2024
: Dell

Table of Contents

Release summary
Version
Release date
Priority and recommendations
Compatibility
Minimum PC requirements
New and enhanced features
Known issues
Limitations
SupportAssist for Home PCs resources
Contact Dell
Notes, cautions, and warnings
Documents / Resources
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)

DELL SupportAssist for Home PCs Software

Release summary

This release includes enhancements, security and bug fixes.

Version

3.12.3

Release date

October 2022

Priority and recommendations

URGENT: Dell highly recommends applying this update as soon as possible. The update contains changes to improve the reliability and availability of your Dell PC.

Compatibility

SupportAssist is supported on the following Dell PCs with 64-bit Windows 10 version 1809 and later versions of the operating system:

Inspiron
XPS
Alienware
Latitude
Vostro
OptiPlex
Precision

| NOTE: SupportAssist is not supported on virtual machines.
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Minimum PC requirements

The following table lists the minimum PC requirements for installing and using SupportAssist:

Table 1. Minimum PC requirements

Particulars	Requirements
Operating system

Microsoft Windows version 1809 or later (only 64-bit)
Microsoft Windows 11

Software| Microsoft .NET Framework 4.7.2 and .NET Core Runtime 6.0.9| | NOTE: If you do not have .NET Core Runtime 6.0.9, SupportAssist installs the latest version on your PC
---|---
Web browser| Microsoft Edge, Google Chrome
Hardware|

Memory (RAM)—2 GB for Windows 10 and 4 GB for Windows 11
Hard drive free space—1 GB

Network| Internet connectivity
Ports|

5700—to open the SupportAssist user interface
9012—to communicate with Dell SupportAssist service
8883, 8884, 8885, or 8886—to communicate with Dell support website
28283—to pair your Dell PC to any other PC for data migration
28100–28700—to migrate your data to your Dell PC from any other PC

The PC must be able to connect to the following destinations:

New and enhanced features

Support for Dell Technical Support agents to remove virus and malware from the PCs remotely.
Enhancements to existing service offers.
Performance improvements, user interface enhancements, security fixes, and bug fixes.

| NOTE: Retired support for the following:

Windows 10 version 1803 or earlier versions of operating systems.
SupportAssist on PCs running Windows 10 in S mode.

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Known issues

Selected files and settings are automatically cleared

Description| If you rescan the drivers on the source PC after you select the files and settings that you want to migrate, the selections are automatically cleared.
---|---
Workaround| None
Tracking number| 3072
Versions affected| 3.5 and later

Mismatch in the number of files that were not migrated

Description| When the migration fails or is canceled, the number of files that were not migrated is not displayed correctly. The number of files that are displayed on the migration summary page do not match with the number that are displayed when you click View Details.
---|---
Workaround| None
Tracking number| 1156
Versions affected| 3.8 and later

Driver scans do not work after updating Dell Command | Update or Dell

Update

Description| After updating the Dell Command | Update or Dell Update application, the driver scans in SupportAssist do not work.
---|---
Workaround| None
Tracking number| 9623
Versions affected| 3.10.4 and later

Driver scans do not work if Dell Command | Update or Dell Update is

installed after SupportAssist installation

Description| When you install Dell Command | Update or Dell Update application after installing SupportAssist, the driver scans in SupportAssist do not work.
---|---
Workaround| Reboot the PC and retry
Tracking number| 15356
Versions affected| 3.10.4 and later

Limitations

The Carry-in Service Locator and Call us information are always displayed in the language of the country or region where the PC was purchased.

SupportAssist for Home PCs resources

This section lists the documentation resources and other useful links that provide more information about SupportAssist for Home PCs.

Table 2. SupportAssist for Home PCs resources

Contents	Resource	Go to
Minimum requirements, installation, and product features	SupportAssist for

Home PCs Version

3.12.3 User’s Guide

| SupportAssist for Home PCs manuals
New features, enhancements, known issues, and limitations in the release| SupportAssist for Home PCs Version

3.12.3 Release Notes

Video tutorials to learn about the features of SupportAssist for Home PCs| SupportAssist for Home PCs playlist| YouTube
Peer-to-peer questions about SupportAssist for Home PCs| Community forum| SupportAssist for Home PCs community

Contact Dell

Dell provides several online and telephone-based support and service options. Availability varies by country or region and product, and some services may not be available in your area. If you do not have an active Internet connection, you can find contact information in your purchase invoice, packing slip, bill, or Dell product catalog.

To contact Dell for sales, technical support, or customer service issues, perform the following steps:
a. Go to https://www.dell.com/support.
b. Select your country or region in the selection list at the bottom of the page.
c. Click Contact Support and select the appropriate support link.
To find manuals and documents, perform the following steps:
a. Go to https://www.dell.com/support.
b. Click Browse all products.
c. Select the appropriate product category and then select the desired product.
d. To view or download the manuals and documents, click the Documentation tab.
You can also directly access the manuals and documents for Serviceability Tools from https://www.dell.com/serviceabilitytools.

Notes, cautions, and warnings

| NOTE: A NOTE indicates important information that helps you make better use of your product.
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| CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
| WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

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