Quest Diagnostics Routing Business Process Management User Guide

Quest Diagnostics Routing Business Process Management

Product Information

Specifications:

• Manufacturer: Quest Diagnostics Incorporated
• Product Type: Routing Guide
• Designed for: Suppliers preparing shipments for Quest Diagnostics facilities
• Key Features: Routing instructions for various shipment types, guidelines for compliance

Product Usage Instructions

General Rules
Ensure adherence to the following general rules:

1. Supplies:
   • INCO term: FOB Destination
   • Freight to be tendered to Quest Diagnostics preferred suppliers
   • Preferred suppliers will bill Quest directly for freight cost
2. Equipment or Items of High Value:
   • Ship Prepay and Add with FOB Destination terms
   • Contact Quest Contact for different terms
   • Transport with proper carriers

Frequently Asked Questions (FAQ)

• What should I do if my shipment does not comply with the routing guide?
  If your shipment does not comply, issue a credit for the overcharged freight costs and any rebilling charge.

• How should I handle air shipments?
  Air shipments should be utilized when authorized in the Purchase Order or approved by Quest Contact in writing.

Quest Diagnostics Incorporated developed this Routing Guide to help suppliers accurately prepare shipments destined for Quest Diagnostics facilities. In order to assure a consistent flow of products to Quest Diagnostics, your adherence to the Routing Guide is critical. Any violation of these instructions causing Quest Diagnostics additional expense or unrecoverable loss, may result in charge backs against your company.

GENERAL RULES

• A. For supplies, the INCO term is FOB Destination terms of sale and freight should be tendered to Quest Diagnostics preferred suppliers (listed in the Routing Matrix). Quest’s preferred suppliers will bill Quest directly for the cost of the freight.
• B. For equipment (diagnostic machines, lab equipment, etc.) or Items of High Value (sensitive electronic equipment, etc.), the shipment must be shipped Prepay and Add with FOB Destination (including installation & certification) terms.
  • a. If the terms are any different than FOB destination, the supplier must contact the “Quest Contact” (listed below) at least one week prior to shipping. Supplier must transport Equipment or items of high value items with the proper carriers.
• C. Quest Diagnostics has 3 days from time of delivery to inspect a shipment for damage.
• D. On the shipping documents (airway bill (AWB) or bill of lading (BOL)), the purchase order number must be documented in the reference field. If the PO numbers or GL Codes are missing, invoice payment may be delayed.
• E. If any shipments are not in compliance with the Quest Diagnostic’s routing instructions, then the supplier shall issue a credit for the overcharge freight costs and any rebilling charge.
• F. If any service that requires a “Written Approval” (as listed in the Supplier Specific Guidance) and is not approved by the “Quest Contact” (listed below) prior to shipment, supplier shall issue a credit for the overcharged freight costs.
• G. If you have a problem complying with the Quest Diagnostics Routing instructions, contact “Quest Contact” (listed below).

AIR SHIPMENTS

• A. Utilize air transportation when:

1. the Purchase Order specifically authorizes air transportation; or
2. When “Quest Contact” approves air transportation in writing.
3. When the shipment is traveling internationally.

• B. In shipping refrigerated product that cannot be delivered by ground within 2 days, contact your buyer to obtain approval for overnight air shipment.
• C. Supplier must provide a report to the buyer/category manager identifying all shipments to be delivered to Quest Diagnostics locations overnight.

Truckload (TL) and Less-Than-Truckload (LTL) SHIPMENTS

• A. Per the Routing Guidelines (below), all supplies that are shipped TL or LTL, must be tendered to CH Robinson.
• B. Quest Diagnostics requires all LTL and TL shipment’s to be booked through the C.H. Robinson on-line web portal Navisphere.
• C. Orders tendered to C.H. Robinson for same day LTL pickup must be tendered by 3pm vendor local time.
• D. Consolidate all LTL shipments to the same destination on the same day as one LTL shipment. Multiple LTL shipments to the same destination on the same day will result in a charge back to the supplier.
• E. When tendering orders to C.H. Robinson, please note, C.H. Robinson will provide shipper with a CHR bill of lading which must be provided to the carrier upon pickup.

ROUTING MATRIX

• A. Temperature Specific Guidance for Domestic shipments:

1. For Specimen shipments use FedEx Priority Overnight.
2. For Perishable Supply shipments ship the following days
  * Monday & Tuesday use FedEx 2nd Day PM
  * Wednesday, Thursday use FedEx Standard Overnight
  * Friday use FedEx Priority Overnight for Saturday delivery
3. For Non-Perishable Supply shipments use FedEx Ground
  *  **Please note:** FedEx Ground cannot be used for biological samples. This includes blood stains or urine. FedEx Express 2nd Day PM needs to be used for these types of samples.
4. Administrative shipments use 2nd Day PM.
  *  **Note:** Do not use 2nd Day AM in any scenario.
5. For Pallets or White Glove Service (moving test equipment) – Do not use FedEx. CH Robinson is Quest preferred supplier.

• B. Supplier Specific Guidance:**
  If Mode is…| & **Total Shipment Weight Is| Service Requirement| Then Use| Mode Type| Written

Approval Required

---|---|---|---|---|---
US Domestic Ground| Small Package| 0 – 150 lbs| 1-5 Day Service| FedEx Ground| Ground| No
US Domestic Ground| LTL – Less Then Truckload| 151- 9,999 lbs| 1-5 Day Service| CH Robinson| LTL| No
US Domestic Ground| Full Truckload| > 10.000 lbs| 1-5 Day Service| CH Robinson| TL| No
US Domestic Ground| Expedited Ground| 151 – 10,000 lbs &

requires overnight

service

| Premium Service| CH Robinson| LTL| Yes
 |  |  |  |  |  |
US Domestic Air| Small Package – First Overnight –

Strictly Prohibited

| 0 – 150 lbs| Premium Overnight Service| FedEx Express| Premium Service| Yes
US Domestic Air| Small Package – Next Day Air /

Priority Overnight

| 0 – 150 lbs| Overnight Service| FedEx Express| Overnight Service| No
US Domestic Air| Small Package – Next Day Air /

Standard Overnight

| 0 – 150 lbs| Overnight Service| FedEx Express| Overnight Service| No
US Domestic Air| Small Package – 2 nd **Day Air PM| 0 – 150 lbs| 2-3 Day Service| FedEx Express| Economy Service| No
US Domestic Air| NFO – Next Flight Out| 0 – 150 lbs| Premium Same Day Service| Southwest Airlines United Airlines Delta Airlines American Airlines Alaska Airlines| Premium Service| No
US Domestic Air| Heavyweight Air – Freight| > 151 lbs| Overnight Service| FedEx Express| Economy ervice| No
 |  |  |  |  |  |
International Air| International – Next Day Air| 0 – 150 lbs| Overnight Service| DHL (Primary) or FedEx Express (Back-up)| Overnight Service| No
International Air| International – 2nd Day Air| 0 – 150 lbs| 2-3 Day Service| DHL (Primary) or FedEx Express (Back-up)| Economy Service| No
Ocean| International|  | Muli week| Ch Robinson| Economy Service| No
 |  |  |  |  |  |
White Glove| Equipment Moves|  |  | CH Robinson|  | Yes
White Glove| Furniture Moves|  |  | GWS/Planes|  | Yes**

Quest Contact:
If you have any questions or require approval, please contact.

Noah Kissell
Sr. Category Manager – Logistics & Cold Chain Packaging
Lean Six Sigma – Black Belt
Quest Diagnostics | Action from Insight |
Phone (VoIP): 1.973.520.2126
Email: [email protected]
QuestDiagnostics.com

References

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