Ontario 2023 Accessibility Compliance Report User Guide

Ontario 2023 Accessibility Compliance Report

Product Information

Specifications:

• Organization Name: Metergy Solutions Inc.
• Number of Employees: 200 in Ontario
• Business Number (BN9): 862968880
• Address: 8133 Warden Ave, Suite 602, Markham, ON, L6G 1B3, Canada

Product Usage Instructions

Organization Information:
Fill out all mandatory fields marked with an asterisk (*). Provide accurate information related to your organization’s details such as legal name, number of employees, reporting year, business number, and operating/business name.

Address Information:
Enter the mailing address where letters can be sent to the person responsible for AODA compliance activities. Confirm if the business address is the same as the mailing address. Provide details like street address, unit number, street number, street name, city, province, and postal code.

C. Accessibility Compliance Report:
Understand the accessibility requirements specific to your organization by visiting ontario.ca/accessibility. Certify the accuracy and completeness of the provided information in the accessibility report. Designate a certifier who can legally bind the organization(s) and a primary contact for accessibility issues.

Frequently Asked Questions (FAQ):

• Q: What if I do not have an AODA identifier from the Ministry for Seniors and Accessibility?
  A: If you do not have an AODA identifier, you can leave that field blank or indicate accordingly in the form.

• Q: Can the certifier and primary contact be the same person?
  A: Yes, the certifier and primary contact can be the same person if they are authorized to fulfill both roles within the organization.

All information you provide is subject to the Freedom of Information and Protection of Privacy Act. If you are a public sector organization with 20 or more employees that is not designated under the Integrated Accessibility Standards Regulation (IASR) you are to comply with the IASR as a private/not- for-profit organization and complete the appropriate Accessibility Compliance Report. If you are a public sector organization with fewer than 20 employees that is not designated under the IASR, you are to comply with the IASR as a small business/non-profit organization and are exempt from the requirement to submit a report. Fields marked with an asterisk (*) are mandatory.

Organization information

Understand your accessibility requirements

Before you begin your report, you can learn about your accessibility requirements at ontario.ca/accessibility
Additional accessibility requirements apply if you are:

• a library board
• a producer of education material (e.g. textbooks)
• an education institution (e.g. school board, college, university or school)
• a municipality

Accessibility compliance report certification

Section 15 of the Accessibility for Ontarians with Disabilities Act, 2005 requires that accessibility reports include a statement certifying that all the required information has been provided and is accurate, signed by a person with authority to bind the organization(s).
Note: It is an offence under the Act to provide false or misleading information in an accessibility report filed under the AODA.
The certifier may designate a primary contact for the Ministry for Seniors and Accessibility to contact the organization(s); otherwise the certifier will be the main contact.
Certifier: Someone who can legally bind the organization(s).
Primary Contact: The person who will be the main contact for accessibility issues.

Email * chelsea.provencher@metergysolutions.com

Accessibility compliance report questions

Instructions
Please answer each of the following compliance questions. Use the Comments box if you wish to comment on any response. If you need help with a specific question, click the help links which will open in a new browser window. Use the link on the left to view the relevant AODA regulations and the link on the right to view relevant accessibility information resources.

General

1. Has your organization created and implemented written policies on how to achieve accessibility by meeting all applicable accessibility requirements in the IASR? * ****
   Read O. Reg. 191/11, s. 3 (1): Establishment of accessibility policies
   Comments for question 1
   Learn more about your requirements for question 1

2. Has your organization established and implemented a multi-year accessibility plan? * (If Yes, please answer additional questions) ****
   Read O. Reg. 191/11, s. 4 (1): Accessibility plans
   Learn more about your requirements for question 2

3. a.i Is your organization’s accessibility plan posted on your organization’s website? * ****
   Read O. Reg. 191/11, s. 4 (1): Accessibility plans
   Comments for question 2.a.i
   Learn more about your requirements for question 2.a.i

4. a.ii Does your organization provide the accessibility plan in an accessible format when requested? * ****
   Read O. Reg. 191/11, s. 4 (1): Accessibility plans
   Comments for question 2.a.ii
   Learn more about your requirements for question 2.a.ii

5. b. Does your organization update the accessibility plan at least once every 5 years? * ****
   Read O. Reg. 191/11, s. 4 (1): Accessibility plans
   Comments for question 2.b
   Learn more about your requirements for question 2.b

6. Does your organization provide appropriate training on: *
   Read O. Reg. 191/11, s. 7 (1): Training
   Learn more about your requirements for question 3

7. a. The AODA Integrated Accessibility Standards Regulation? * ****
   Read O. Reg. 191/11, s. 7 (1): Training
   Comments for question 3.a
   Learn more about your requirements for question 3.a

8. b. The Human Rights Code as it pertains to people with disabilities? * ****
   Read O. Reg. 191/11, s. 7 (1): Training
   Comments for question 3.b
   Learn more about your requirements for question 3.b

Information and communications

1. Does your organization have a process for receiving and responding to feedback that is accessible to people with disabilities? * **
   Note:** This requirement is applicable regardless of whether customers are permitted on your premises.
   (If Yes, please answer an additional question)
   Read O. Reg. 191/11, s. 11 (1): Feedback
   Learn more about your requirements for question 4

2. a. Does your organization notify the public about the availability of accessible formats and communications supports with respect to the feedback process? **
   Note:* This requirement is applicable regardless of whether customers are permitted on your premises.
   Read O. Reg. 191/11, s. 11(2): Feedback
   Comments for question 4.a
   Learn more about your requirements for question 4.a

3. Does your organization have one (or more) website(s) which it controls directly or indirectly (‘controls’ means that your organization is able to add, remove and/or modify content and functionality of the website)? *
   (If Yes, please answer an additional question) ****
   Read O. Reg. 191/11, s. 14: Accessible websites and web content
   Learn more about your requirements for question 5

4. a. Do all your organization’s internet websites conform to World Wide Web Consortium Web Content Accessibility Guidelines 2.0 Level AA (except for live captions and prerecorded audio descriptions)? In the comments box, please list the complete names and address of your publicly available web content, including websites, social media pages, and apps. * ****
   Read O. Reg. 191/11, s. 14: Accessible websites and web content
   Comments for question 5.a
   Learn more about your requirements for question 5.a

Customer Service

1. Does your organization provide training about providing goods, services or facilities to persons with disabilities to the following? * ****

   • Staff and volunteers

   • People involved in developing accessibility policies

   • People providing goods, services or facilities on behalf of the organization
     (If Yes, please answer an additional question)
     Read O. Reg. 191/11, s. 80.49: Training for staff, etc.
     Learn more about your requirements for question 6

   • a. Does the training include all of the following: * ****

     • A review of the purposes of the AODA?
     • A review of the purposes of the Customer Service Standards?
     • How to interact and communicate with persons with various types of disability?
     • How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog or other service animal or the assistance of a support person?
     • How to use equipment or devices available on the provider’s premises or otherwise provided by the provider that may help with the provision of goods, services or facilities to a person with a disability?
     • What to do if a person with a particular type of disability is having difficulty accessing the provider’s goods, services or facilities?
       Read O. Reg. 191/11, s. 80.49: Training for staff, etc.
       Comments for question 6.a
       Learn more about your requirements for question 6.a

2. If there is a temporary disruption of goods, services or facilities used by persons with disabilities, does your organization give a notice of the disruption to the public? *
   (If Yes, please answer an additional question) ****
   Read O. Reg. 191/11, s. 80.48 (1): Notice of temporary disruptions
   Learn more about your requirements for question 7

3. a. Does the notice of the disruption include all of the following? * ****

  * The reason for the disruption?
  * Its anticipated duration?
  * A description of available alternative facilities or services (if any)?  

Read O. Reg. 191/11, s. 80.48 (2): Notice of temporary disruptions
Comments for question 7.a
Learn more about your requirements for question 7.a

3. Does your organization ever require a person with a disability to be accompanied by a support person when on your premises? * ****
   (If Yes, please answer an additional question)
   Read O. Reg. 191/11, s. 80.47 (5): Use of service animals and support persons
   Learn more about your requirements for question 8

4. a. Does your organization do all of the following before requiring a person with a disability to be accompanied by a support person on your premises: * ****

  * Consult with the person with a disability?
  * Determine a support person is necessary to protect the health or safety of the person with a disability or others on premises?
  * Determine that there is no other way to protect the health or safety of the person with a disability or others on premises?  

Read O. Reg. 191/11, s. 80.47 (5): Use of service animals and support persons
Comments for question 8.a
Learn more about your requirements for question 8.a

Employment

1. Does your organization employ any persons with disabilities for whom you have provided individualized workplace emergency response information? * ****
   (If Yes, please answer additional questions)
   Read O. Reg. 191/11, s. 27 (1): Workplace emergency response information
   Learn more about your requirements for question 9

2. a. Does your organization review the individualized workplace emergency response information for all of the following? * ****

  * When the employee moves to a different location in the organization?
  * When the employee’s overall accommodation needs or plans are reviewed?
  * When your organization reviews its general emergency policies?  

Read O. Reg. 191/11, s. 27 (4): Workplace emergency response information
Comments for question 9.a
Learn more about your requirements for question 9.a

2.  **b.** Do any of the employees for whom your organization has provided individualized workplace emergency response information require assistance? * ****  

(If Yes, please answer additional questions)
Read O. Reg. 191/11, s. 27 (2): Workplace emergency response information
Comments for question 9.b
Learn more about your requirements for question 9.b

  1.  **b.i** Has your organization, with the employee’s consent, provided the workplace emergency response information to the person designated to provide assistance to the employee? * ****  

Read O. Reg. 191/11, s. 27 (2): Workplace emergency response information
Comments for question 9.b.i
Learn more about your requirements for question 9.b.i

  2.  **b.ii** Was the individualized workplace emergency response information provided as soon as practicable after your organization became aware of the need for accommodation due to the employee’s disability? * ****  

Read O. Reg. 191/11, s. 27 (3): Workplace emergency response information
Comments for question 9.b.ii
Learn more about your requirements for question 9.b.ii

Design of public spaces

1. Since January 1, 2017, has your organization constructed new or redeveloped any of the following items? * ****

   • Outdoor public use eating areas

   • Outdoor play space

   • Off-street parking

   • Service counter

   • Fixed queuing guides

   • Waiting areas
     (If Yes, please answer additional questions)
     Read O. Reg. 191/11 Part IV.1: Design of public spaces standards
     Learn more about your requirements for question 10

   • a. Where applicable, do the newly constructed or redeveloped items meet the general requirements as outlined in the Design of Public Spaces Standards? * ****
     Read O. Reg. 191/11 Part IV.1: Design of public spaces standards
     Comments for question 10.a
     Learn more about your requirements for question 10.a

   • b. Does your organization’s multi-year accessibility plan include procedures for preventative and emergency maintenance of the accessible elements in public spaces, and for dealing with temporary disruptions when accessible elements are not in working order? * ****
     Read O. Reg. 191/11, s. 80.44: Maintenance of accessible elements
     Comments for question 10.b
     Learn more about your requirements for question 10.b

Accessibility compliance report summary

Your responses to the questions on your accessibility report indicate that your organization complies with AODA standards. Your organization may be audited to verify compliance.

Organization category Business or Non-profit
Number of employees range 50+
Filing organization legal name Metergy Solutions Inc.
Filing organization business number (BN9) 862968880
Fields marked with an asterisk (*) are mandatory.

References

• Accessibility in Ontario | ontario.ca

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