poly Blackwire 3300 Series Wireless Headphone User Guide

: June 3, 2024
: Poly

Table of Contents

Overview
Setup and software
Fit
Basics
Troubleshooting
Support
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

NOW TOGETHER AS
Blackwire 3300 Series
User Guide

Overview

Standard LEDs

Icons	Inline control	LEDs
Call button	Flashing green	Incoming call
	Solid green	On a call
	Slow ﬂashing green	Call on hold
Volume up button		Increases the listening volume
Volume down button		Decreases the listening volume
Mute button	Solid red	Headset muted

**Microsoft Teams LEDs***

Icons	Inline control	LEDs
Call button	Solid purple	Headset connected; Microsoft Teams connected
	Flashing purple x3	Microsoft Teams failed to connect
	Flashing blue	Incoming call
	Solid blue	On a call
	Slow ﬂash blue	Call on hold
	Pulsing purple	Microsoft Teams notiﬁcation
Volume up button		Increases the listening volume
Volume down button		Decreases the listening volume
Mute button	Solid red	Headset muted

NOTE * Requires Microsoft Teams variant and application

Setup and software

Power and setup

Power on your headset by connecting to your computer or mobile device.
• USB-A/USB-C connector

• 3.5 mm connector (Blackwire 3315/3325 only)
NOTE Headset call control functionality is not available.

Load software

Some softphones require the installation of Plantronics Hub for Windows/Mac to enable headset call control (answer/end and mute) functionality.
Download Plantronics Hub for Windows/Mac by visiting poly.com/software.
Manage your headset settings on your computer with Plantronics Hub:

Call control for softphones
Change headset language
Update firmware
Turn features on/off

Fit

Adjust the headband
Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over the center of your ears.

Position the boom
This headset can be worn on the left or right side.
Rotate the boom to align with your mouth.

CAUTION To avoid breaking the boom, only rotate it up and over 180°.

Adjust the boom
Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.

Basics

Make/take/end calls
Headset call control is a software feature and dependent on a compatible softphone. If you have not installed Plantronics Hub or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application. Download Plantronics Hub
for Windows or Mac at poly.com/software.

Answer or end a call
Tap the Call button or use your softphone.

Make a call
Dial using your softphone application.

Redial
When not on an active call, double-tap the call button to redial the last call.

Hold
To put a call on hold, press and hold the Call button until you hear a beep or voice prompt.

Volume
Listening volume
Press the Volume up (+) or Volume down (-) button.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Mute
During a call, briefly press the mute button to mute the microphone on the inline controller. To unmute press the button again.

Troubleshooting

Headset

I hear a high-pitched noise when wearing the headset.| • Ensure that your 3.5 mm connector is fully connected to the headset controller.
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I cannot hear caller.| • Listening volume is too low. Press the volume up button on the headset. and/or ensure that the volume setting on your computer is set accurately.
• Your headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device.
• Ensure that your 3.5 mm connector is fully connected to the headset controller.
Callers cannot hear me.| • Headset is muted. Tap the mute button to unmute the microphone.
• Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.
• Your headset is not set as the default Voice device. Use the audio settings in your sound control panel/preferences to change the input device.
• Ensure that your 3.5 mm connector is fully connected to the headset controller.
The sound in the headset is distorted.
I can hear an echo in the headset.| • Lower the listen volume on your softphone until the distortion disappears.
• Adjust volume on headset.
• Ensure that your 3.5 mm connector is fully connected to the headset controller.
When I use my headset with a softphone, the headset call control and mute buttons don’t work.| • Make sure the softphone you are using is supported by viewing
www.plantronics.com/softphonecompatibility.
• If required to enable headset control (answer/end and mute) functionality, ensure you have Plantronics Hub for Windows/Mac installed. See Load software.
• Your mobile device may not support call control functionality.
Check with device manufacturer.
The other headset I was using to listen to music does not work any more.| • Your headset will set itself as the default audio device in Windows.
Use the audio settings in your sound control panel/preferences to change the audio device.
My phone is not ﬁnding my headset
during a call or while listening to music.| • When on a call or listening to music, make sure that audio is routing to the desired headset by going to your settings and ensuring it is defaulted.

Support

NEED MORE HELP?
poly.com/support

Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States| Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands
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© 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.
Manufactured by Plantronics, Inc.
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