poly 60UC Free 20 True Wireless Earbuds User Guide

Poly Voyager Free 20 True Wireless
Earbuds with Charge Case User Guide

60UC Free 20 True Wireless Earbuds

SUMMARY
This guide provides task-based user information for the named product.
Legal information
Copyright and license
© 2024, HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Trademark credits
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Privacy policy
HP complies with applicable data privacy and protection laws and regulations. HP products and services process customer data in a manner consistent with the HP Privacy Policy. Please refer to HP Privacy Statement.
Open source software used in this product
This product contains open source software. You may receive the open source software from HP up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to HP of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact HP by email at ipgoopensourceinfo@hp.com.

Your earbud system

Your earbud system easily connects to your mobile phone. The system includes:

• Wireless earbuds with wearing sensors
• Charge case with battery-status LEDs

Earbud button controls

Press an earbud button to control features on your earbud system. Control features using either earbud.

mobile device on page 10.
ANC| ANC/Transparency mode| Press and hold for 2 seconds when earbuds are idle or streaming media. Modes cannot be switched during  a call. For more, see ANC and Transparency Mode onpage 13.

NOTE: *Functionality varies by application. May not function with web- based apps.

Charge case controls

Your charge case has a button on the back and LEDs on the front. Use the charge case to pair your mobile device and check battery status.

inside. For more, see Pair to mobile device on page 10.
Check battery status| Press once. The center LED indicates the charge case battery level. Left and right LEDs show earbud battery level when earbuds are in the case.

Load software

Download Poly Lens App to get the most out of your device. Some softphones require the installation of Poly software to enable device call control(answer/end and mute) functionality.

• Download Poly Lens Mobile App at poly.com/lens, the App Store or Google Play.

Poly Lens Mobile App

Configure call control for softphones| available for some softphones
Change headset language| ✓
Enable features| ✓
Choose preferred Equalizer setting| ✓
Battery meter| ✓
Update device firmware| ✓
Manage notifications and alerts| ✓
Schedule health and wellness reminders| ✓
View user guide| ✓
FindMyHeadset| ✓

Update your Poly device
Keep your firmware and software up-to-date to improve Poly device performance and add new features. Download the app at poly.com/lens.

1. Go to Poly Lens Mobile App on your paired mobile device.
2. Select your earbuds from the device list in Poly Lens App to view available updates.
3. Click the update button to wirelessly update earbud firmware or software.

Fit

Place earbud in your ear. Rotate down and forward for an optimal fit and sound experience.

1. Try the 4 eartips to find which size fits you comfortably while blocking external noise.
2. Listen to music and select the eartip that gives you the most bass response.
3. You may prefer a different size eartip in each ear.

Replace eartips
Change your eartips and lock them in place.

1. REMOVE:
   a. Fold down the eartip’s outer cone to reveal the eartip base connection to the earbud.
   b. Pinch the eartip’s outer cone and pull to remove.

2. REPLACE:
   a. Place the eartip base on the earbud microphone column and press into place for a secure fit.
   b. The eartip base clicks when locked into place.

Charge

1. To charge your earbuds, place them in the charge case. Your earbuds begin charging when placed in the case.

2. To recharge the case, plug it into a computer or USB charging device using the supplied USB cable. Alternatively, recharge using a third-party Qi certified wireless charger (not included).
   TIP: For fastest charging, plug your charge case into a power outlet.

3. Your charge case LEDs blink every 10 seconds when charging and turn off when fully charged.

Table 6-1 Charge time

NOTE: The charge times listed above reflect charging with a USB cable and power outlet. Qi charging time may be longer.
Table 6-2 Listening time

Check battery level
Check your earbud system battery level.
■Check your earbud system battery level:

• Listen to the battery level alert when you put on the earbuds.
• View charge case LEDs. The center LED indicates the charge case battery level. Left and right LEDs show earbud battery level when earbuds are in the case.

NOTE: To activate LEDs, open your case lid, press the case button, or connect/remove the charge case from a power source.

• View earbud and charge case battery level in Poly Lens App . Download at poly.com/lens.

Quick charge

• Charge your earbuds for 5 minutes for up to a full hour of listening time.

Wireless charging (Qi charging)
Your charge case is compatible with third-party Qi certified wireless chargers.

• To charge wirelessly, place the earbuds in the charge case and place your case on your compatible wireless charger. Refer to your wireless charger user guide.

NOTE: Your earbuds charge only when placed in the charge case. They do not charge if placed directly on the wireless charger.
HP Confidential

Power

Power on/off your earbud system
Your earbuds and case power on and off automatically.

• Open your charge case to automatically power on the earbuds. Conversely, place your earbuds in the case and close the lid to automatically power your earbuds off and start charging them.

DeepSleep mode
If you leave your earbuds powered on but out of range of your paired device, they conserve power by entering DeepSleep mode after 90 minutes.

• To exit DeepSleep mode, power on by clicking each earbud button.

Connect and pair

Connect and pair your earbuds to your mobile devices.
Pair to mobile device

1. Choose from 2 ways to put your earbuds in pair mode.
   ● With your earbuds in the charge case, open the lid and press the charge case button for 4 seconds. The charge case LEDs flash white and blue.● Press and hold your earbud button for 4 seconds until you hear “pairing.” Control with either earbud.

2. Activate Bluetooth® on your phone and set it to search for new devices.
   ● iPhone Settings > Bluetooth > On
   ● Android Bluetooth: On > Scan for devices
   NOTE: * Menus may vary by device.

3. Select ” Poly VFree 20.”
   When your earbuds are successfully paired, you hear “pairing successful” and “phone connected.”

Pair mode
Put your earbuds in pair mode to connect to a new device or to pair again.
■ Choose from 2 ways to put your earbuds in pair mode.

• Press and hold the charge case button for 4 seconds until the case LEDs flash white and blue.
• Press and hold your earbud button for 4 seconds until you hear “pairing.” Control with either earbud.

The basics

Control features using either earbud.

Adjust the volume

• Adjust the volume on your connected mobile device.
  Adjust earbud microphone volume (softphone)

• Place a test call and adjust earbud volume and softphone volume accordingly.

Play or pause audio
Choose a method to pause or resume streaming audio

• Choose a method to pause or resume streaming audio:

• With active sensors, remove one earbuds to pause streaming audio. Put on one or both earbuds to resume audio.
  NOTE: Functionality varies by application.

• Press the earbud button. Control with either earbud.

Track forward
Play the next track while streaming audio.

• Press the earbud 2 times to play the next track.

Track backward
Play the previous track while streaming audio.

• Press the earbud 3 times to play the previous track.

ANC and Transparency Mode
Active Noise Canceling (ANC) reduces external noise and enhances your music and sound quality. Transparency Mode allows you to hear your surroundings while wearing your earbuds.

■ To switch between ANC and Transparency mode, choose from one of the following:

• Earbuds: With your earbuds idle, press your earbud’s button for 2 seconds to switch between your selected ANC Mode and your selected Transparency Mode.
• Poly Lens App : Go to Settings > ANC: Tap to view and select your ANC Mode or Transparency Mode. For more about these settings, see ANC and Transparency Mode settings on page 16.

NOTE: Your earbuds must be idle or streaming media to switch between modes. Modes cannot be switched during a call.

Use sensors
Smart sensors respond when you put on or take off your earbuds. Customize in Poly Lens App . Below describes default settings.

NOTE: *Functionality varies by application. May not function with web- based apps.

Voice assistant (smartphone feature)

• Siri, Google Assistant™ , Cortana Press and hold the earbud button for 2 seconds to activate your smartphone’s default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

NOTE: Ensure VPA is the selected Custom button settting. For more, see Customize your earbud on page 16.
HP Confidential

Make/Take/End Calls

Manage calls with your earbuds. Control features using either earbud.

Make a call

• To make a call, dial using your connected mobile device.

Answer or end a call

1. To answer a call, do one of the following:
   ● Press once on the earbud. ● Put on one or both earbuds to answer a call (with smart sensors active).
   ● Use your connected mobile device.

2. To end a call, press and hold the earbud button for 2 seconds.

Mute
To mute your microphone during a call, do one of the following:

• Press once on the earbud button.
• Mute from your paired mobile device.

More Features

Configure and use additional earbud features.
Customize your earbud
Customize your earbud Custom button feature in Poly Lens App .
Download the app: poly.com/lens. To configure in Poly Lens App , go to Settings > Custom button.

■ Press the earbud for 2 seconds to use your configured Custom button setting.
Control feautre with either earbud.
Choose from:

• ANC/Transparency mode default
• Launch default voice assistant (Siri, Google Assistant)

ANC and Transparency Mode settings
Choose your preferred settings for ANC (Active Noise Canceling) and Transparency Mode.
Choose settings in Poly Lens App .

wearing and automatically adjusts to provide the best ANC experience
ANC| Standard| ● Optimized to reduce external noise for office
● Provide a more natural audio experience and enhanced sidetone comfort
ANC| Off| ● ANC powered off
Transparency Mode| Speech| ● Optimized for face-to-face communication while wearing your earbuds
Transparency Mode| Environment (default)| ● Best for busy streets
● Optimized to hear your surroundings while wearing your earbuds
Transparency Mode| Off| ● Transparency Mode powered off

Connect new earbud
Connecting a replacement new earbud to your existing system is easy.

1. To connect your new earbud to the existing one, place them both in the charge case.
2. Close the case lid and wait for 10 or more seconds to complete the connection.

What’s in the box

Contents may vary by product.
Figure 12-1 True wireless earbuds Figure 12-4 Quick start guide Figure 12-3 USB-C cable Figure 12-2 Charge case

Support

NEED MORE HELP?
support.hp.com/poly
HP Inc.
1501 Page Mill Road
Palo Alto, CA 94304, U.S.A.
650-857-1501
HP REG 23010, 08028
Barcelona, Spain
HP Inc UK Ltd
Regulatory Enquiries, Earley West
300 Thames Valley Park Drive
Reading, RG6 1PT
United Kingdom
RMN (Regulatory Model Number): Earbuds PBVF20 (PBVF2R, PBVF2L), charge case PCCVF20.

References

• support.hp.com/poly
• Poly Lens Device Management App | HP® Official Site
• Online privacy statement | HP® Official Site
• support.hp.com/poly

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