Noise VS104 Truly Wireless Earbuds Instructions

Noise Buds VS104

VS104 Truly Wireless Earbuds

Probing Question

1. When did you start facing this issue
2. Which Phone CX is using (check Androidversion/BT version)
3. What LED is blinking, ensure device is inpairing mode
4. Check if device is charged or not
5. Check if device is connected to any
1. When did you start facing this issue
2. Which Phone CX is using (check Androidversion/BT version)
3. What LED is blinking, ensure device is inpairing mode
4. Check if device is charged or not
1. Since when CX is facing this issue with the product
1. Since when CX is facing this issue with
2. Check which size of eartips and wingtips CX is using with the device. Ask CX to use
1. When did CX start observing this issue
2. Check if device is connected to any other input device (Phone, Laptop)
3.Check volume level in Mobile Phone
4. Listening music (Online /Offline )
5. Check if Music APP is working fine or
1. Since when CX is facing this issue with the product
2. Check which size of eartips and wingtips CX is using with the device. Ask CX to use suitable size of eartips and wingtips
1. When did CX start facing this issue
1. When did CX start facing this issue
1. Which Mobile Phone cx is using ?
2. Completely no sound or there is some sound at faulty side ear buds
1. When did CX start facing this issue
2. Check streaming quality
3. Need to know Music source (Youtube, online APP, Downloaded music etc.)
4. What is Music file quality
1. Does ear buds come out when cx is trying to put them inside the ears ?
1. When did the product charge last time ?
2. Is cx charging the device after 2-3 weeks?
3. How long cx charged the product before raising this issue ?
4. What was the duration of the charge?
5. Which LED is blinking when cx put the device on charge ?
1. At what percentage cx listen songs ?
2. Cx is listening songs only or watching movies too frequently ?
3. Which mobile Phone cx is using
4. What is the scenario of using the device
Complete touch is not working or any specific operation is not workable ?

Solution to be Given

a) Follow the Pairing process given in UM. If succeed then ok otherwise move to step (b)
b) Set your Mobile Phone to Airplane Mode and then
c) Restart mobile phone to refresh Mobile Phone’s
d) If device’s LED shows pairing mode and its name is
e) RESET the device
f) If above mentioned 4 steps doesn’t work then please check if LED is there or not. if no LED then The
a) Ensure your device and mobile phone are within
b) Power OFF and Power ON the device then again
c) Set your Mobile Phone to Airplane Mode and then
d) Restart mobile phone to refresh Mobile Phone’s
e) RESET the device
f) After following the above process, ask CX to use the
g) If above mentioned steps doesn’t work then
a) Ensure volume is set to maximum through Mobile
b) Ask CX to use suitable size of eartips
c) Ask CX to use other music APP/music player as
d) Ensure cleaning of eartips. Ask customer to clean it
a) Ensure volume is set to maximum through Mobile a) Please ensure if device did not get connect to the
b) Volume level need to check, and ask CX to set the
c) If using online APP then suggest cx to check internet
d) If using online APP, please check it’s compatibility
e) Mobile phone can also have issues in this case. CX
g) If issues doesn’t get resolve even after following all
a) Ensure volume is set to maximum through Mobile
b) Ask CX to use suitable size of eartips
c) Ask CX to use other music APP/music player as
d) Ask cx to play same song/video with other APP and
e) Ensure cleaning of eartips. Ask customer to clean it
b) If completely no sound at one side then ensure if
c) If issues doesn’t get resolve even after following all
Ensure if all functions of faulty ear buds are working
a) Ensure Mobile phone and BT device should be
b) If music stream is online, make sure internet
c) Suggest cx to listen the same song either with other
d) Select best streaming quality for better sound
e) Ensure if distortion is subjective or actually some
b) Ensure Ear bud position is ok. Sometime cx
a) Latency varies with different mobile phone models
a) Check what power charger cx is using
b) If device is not charged from very long time, then
c) Ensure cx is charging the device as it supposed to be
d) Charging LED (White LED) should blink while deviceb
e) Only Type-C cable need to be used to charge the
f) Ensure continuous power supply in socket
g) Charging via Laptop or computer is recommended
h) High Power charger will cause damage to the
i) If there is no LED even after charging the device for
a) Before measuring the battery draining time make
b) Listening the music on higher volume will certainly
c) Long time call and Playing game while using the
d) Varying BT range will affect the device playtime
e) Bluetooth battery consumption varies with
f) Online streaming consumes more battery than
If any specific operation is not working, then ask cx toIf none of the operation is not working, then arrange
Steps to Reproduce Solution

2-Turn on the Bluetooth of your device.
3- Select Add Device and from the list of devices, Follow the process recommended for Mobile Follow the process recommended for Mobile Common process for most of the mobile phones
1- Remove device name from Bluetooth Interface
Refer Policy
Normal Process
Put the ear buds back into the charging case and Follow the process recommended for Mobile Follow the process recommended for Mobile
1- Remove device name from Bluetooth Interface Convince the customer to use the device for more
Refer Policy
Control the volume from Mobile Phone
CX can find different size of eartips and wingtips in Different music APP customer can download from Suggest CX to not use any sharp object to clean ear
1. Customer can use different ear tips in both ear CX can power off and on the device and voice Adjust the volume from Mobile Phone and ear Sometime, APP malfunction. Ensure good internet App setting can show supported Android or iOS Apply the same connectiity process with different
1- Remove device name from Bluetooth Interface
Refer Policy
Adjust the volume from Mobile Phone and ear CX can find different size of eartips
Different music APP, customer can download from Other APP have different quality of music Suggest CX to not use any sharp object to clean ear
Ask customer to charge the device properly
Refer Policy
1. Ask customer to put the ear buds back into the Keep both the device in BT range
Ensure good internet connectivity
If possible, request to customer to use other BT Open Music APP setting and set the streaming
Understand and double check if problem is genuine CX can find different size of eartips and wingtips in “L” and “R” marking is there on inner side of the
RESET Process is explained above Need to know charger output rating
Charge the device
Follow the charging process mentioned in UM While charging White LED should blink
Charging input is Type-C Charging socket should be workable
Laptop and computer give optimum power supply
Need to know charger output rating
Refer Policy
Charge the device to full Listening music at 50-70% is recommended to have
Need to educate the cx
Refer UM and explain how single/double/triple tap Refer Policy

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