PHILIPS H11 Automotive Lighting Night Guide Platinum Upgrade Headlight Bulb User Manual

Extended warranty | Philips

H11 Automotive Lighting Night Guide Platinum Upgrade Headlight Bulb

Thank you for your interest in our Automotive Lighting products.
With Philips Automotive you can continue your journey on the road with a true peace of mind.
On top of being a key innovator in the automotive lighting industry since 1914 and the choice of major car manufacturers we pride ourselves in the quality and reliability of our products.
Learn more about our guarantee and fill out your warranty registration forms. Click the tabs to view all available warranties for Philips Automotive Lighting products.

Lamps Warranty
LED Warranty
LED Inspection Lamps Extended Warranty
LED Auxiliary Lighting Extended Warranty

Lamps Warranty
Warranty period
The warranty period in the USA for the product categories mentioned in the heading of this warranty policy is 12 months, with the following exceptions:

Automotive car lamps (are “wear and tear” products, so the legal warranty period does not apply)| We still offer a warranty period as follows:
Xenon Lamp| Warranty is 2 years or 30 000 Miles whichever is shorter
 Standard Halogen, Hiper and Signaling lamps| Warranty is 1 years or 15 000 Miles whichever is shorter
 High performance Halogen (Vision, VisionPlus, CrystalVision, CrystalVision platinum, NightGuide platinum, CrystalVision ultra, X-tremeVision upgrade lamps)| Warranty is 3 months or 3 750 Miles whichever is shorter

Warranty terms
The warranty period starts on the date of purchase as stated on your proof-of- purchase and expires at the end of the period indicated in the section “Warranty period” above. If you require service but you lost your proof-of- purchase or the retailer is unknown to Philips (e.g. a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. If you require service for products without  production date or serial number on the product a valid proof-of-purchase is required.
Where a repair is not possible or not commercially viable, Philips may arrange for a new or refurbished product of similar functionality, or do a refund up to full purchase price of the product plus tax (subject to terms and conditions). After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase.
What is excluded?
The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data.
The warranty excludes, or does not apply:

• If the proof-of-purchase has been altered in any way or is made illegible.
• If the model number, serial number or production date code on the product has been altered, removed or made illegible.
• Damage caused by service performed by anyone other than Company Approved Service Location.
• If the defect is the result of excessive use outside the intended purpose, e.g. non-stop use in a commercial environment.
• If the defect is caused by abuse of the product or by environmental conditions that are not in conformance with the user manual of the product.
• If the defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual.
• If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly states that the product may be rinsed).
• For normal wear and tear defects, or by their nature consumable parts (e.g. vacuum cleaner bags, or filter cartridges.
• If the product does not function properly because it was not originally designed, manufactured or approved for use in the country where you use the product, which might occur when you imported the product.
• If the product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (e.g. TV cable, satellite or internet), faults on the subscriber’s or the correspondent’s line, local network fault (cabling, file server, user’s line) and faults in the transmission network (interference, scrambling, faults or poor network quality).
• To third party applications used on- or with your products.
• This warranty shall apply only when the lockset is properly installed in accordance with local codes, ordinances and regulations, the printed instructions provided with it and good industry practices.
• Modification, alteration, repair or service of the lockset by anyone other than Warrantor or an authorized designee of Warrantor.
• If the defect is caused by physical abuse to, or misuse of, the lockset or operation of it in a manner contrary to the accompanying instructions.
• Shipment of the product to anyone other than Warrantor for service.
• Improper installation.
• Failure to exercise normal maintenance.
• For the consequences of uses for which locksets were not designed or designated, or for defects caused by the use of paints, solvents or other chemicals which come in contact with the lockset.
• Locksets or component parts of locksets that were not originally manufactured by Warrantor.
• This warranty does not cover scratches or abrasions.
• This warranty does not apply to locksets or component parts of locksets that were not originally manufactured by the Warrantor.
• This warranty shall not apply to subsequent owners.

Service needed?

In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of this web site before contacting your dealer or Philips. To obtain service within the warranty period please contact the consumer contact center via one of the contact methods indicated on this web site. When your product is no longer within warranty, in some countries, you can contact the nearest authorized service center directly. If available, you can find the addresses of the service centers on this website.
To be able to help you efficiently when you contact Philips or its service partners please have available:

• The product type- or model number (also sometimes called model ID)
• The proof-of-purchase (e.g. original invoice or cash receipt) indicating the date of purchase, dealer name and model number of the product; and
• The product serial number or production date code as specified on the product. The model number, the serial number or production date code (if available) can be found in the battery compartment or on the back or bottom of the product.

Contact Information
Call us
1-800-257-6054

Monday – Friday : 8:00 AM – 5:00 PM
Email Us

LED Warranty

To be eligible for our warranty, registration needs to be completed within 3 months after purchase.
Easy warranty registration in three steps:
Download our warranty registration form Mail it with a copy of your sales receipt to Philips Complete the form
Contact Information
Call us
1-800-257-6054

Monday – Friday : 8:00 AM – 5:00 PM

Email Us

LED Inspection Lamps Extended Warranty
To be eligible for our extended warranty, registration needs to be completed within 3 months after purchase. Before registering please click here to verify if the warranty applies to your country.
For the extended warranty we distinguish the following product ranges: Philips Xperion 6000 LED Work Lights: 3-year warranty (2 years standard + 1 year extended)
Additional warranty year based on registration of product.
Product failures definition: it is to be understood that products are recognized as defective if and only if, a technical analysis of the part in a Lumileds branch or authorized service center confirms a development, design or production failure.
Please also note that this extended warranty only applies to a non-commercial use of our products (fleets and 24V vehicles are not covered).

Process for consumers to benefit from this extended warranty
We ask the consumers to send defective products to Philips Automotive/Lumileds for analysis.
Please be aware that complaints regarding products that have been modified (e.g. cut cables), altered or tampered with or shown obvious signs of misuse or that are fake or counterfeit, shall not be accepted.

Registering your extended warranty

1. Gather some details
   Photo/scanned image of the invoice/purchase receipt.
   Date of purchase and sellers address clearly visible.
   The “fitting/installation date” of the product to you vehicle.
   Make, model, type and registration year of your vehicle. (ex. Audi, Q2, SUV,10/04/2018)

2. Submit your registration
   Open our Consumer Care form by clicking the button below.
   Important webform settings:
   Product category = LED retrofit lamps
   Type of question = Extended warranty request
   Upload your documents = Upload the receipt as an attachment
   My Question = Extended warranty registration vehicle (your vehicle from step

Claiming your extended warranty

1. Gather some details
   Confirmation email of registration
   Ticket number received during extended warranty registration
   (ATO-XXXXXXXX-XXXX)

2. Claim your warranty
   Open our Consumer Care form by clicking the button below.
   Important webform settings:
   Product category = LED retrofit lamps
   Type of question = Extended warranty request
   Upload your documents = Upload the confirmation email for Extended warranty registration
   My Question = Claim extended warranty ticket number received during registration (ATOXXXXXXXX-XXXX) In addition, you can contact us via our hotline for technical issues or individual complaints, reporting and follow- up. Our local phone number or contact forms can be found on our website: philips.com/contact-automotive

LED Auxiliary Lighting Extended Warranty
To be eligible for our extended warranty, registration needs to be completed within 3 months after purchase. Before registering please click here to verify if the warranty applies to your country.
For the extended warranty we distinguish the following product ranges:
Philips Ultinon Drive 5000 LED Lightbars and LED Pods: 3-year warranty (2 years standard + 1 year extended)
Philips LED Wiring Harnesses: 3-year warranty (2 years standard + 1 year extended)
*Additional warranty year based on registration of product.
Product failures definition: it is to be understood that products are recognized as defective if and only if, a technical analysis of the part in a Lumileds branch or authorized service center confirms a development, design or production failure.
Please also note that this extended warranty only applies to a non-commercial use of our products (fleets and 24V vehicles are not covered).
Process for consumers to benefit from this extended warranty
We ask the consumers to send defective products to Philips Automotive/Lumileds for analysis.
Please be aware that complaints regarding products that have been modified (e.g. cut cables), altered or tampered with or shown obvious signs of misuse or that are fake or counterfeit, shall not be accepted.

Registering your extended warranty

1. Gather some details
   Photo/scanned image of the invoice/purchase receipt.
   Date of purchase and sellers address clearly visible.
   The “fitting/installation date” of the product to you vehicle.
   Make, model, type and registration year of your vehicle. (ex. Audi, Q2, SUV,10/04/2018)

2. Submit your registration
   Open our Consumer Care form by clicking the button below.
   Important webform settings:
   Product category = LED retrofit lamps
   Type of question = Extended warranty request
   Upload your documents = Upload the receipt as an attachment
   My Question = Extended warranty registration vehicle (your vehicle from step

Claiming your extended warranty

1. Gather some details
   Confirmation email of registration
   Ticket number received during extended warranty registration (ATO-XXXXXXXX- XXXX)

2. Claim your warranty
   Open our Consumer Care form by clicking the button below.
   Important webform settings:
   Product category = LED retrofit lamps
   Type of question = Extended warranty request
   Upload your documents = Upload the confirmation email for Extended warranty registration
   My Question = Claim extended warranty ticket number received during registration (ATOXXXXXXXX-XXXX)
   In addition, you can contact us via our hotline for technical issues or individual complaints, reporting and follow-up. Our local phone number or contact forms can be found on our website: philips.com/contact- automotive

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Where to buy
Purchase Philips Automotive products online or at a store near you By clicking on the link, you will be leaving the official Royal Philips (“Philips”) website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third- party websites or the information contained therein.
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References

• Contact Philips Support | Philips
• Extended warranty | Philips
• Where to Buy | Philips
• Contact Philips Support | Philips

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