global payments Desk1500 Payments Countertop Pin Pad User Guide
- June 2, 2024
- Global Payments
Table of Contents
global payments Desk1500 Payments Countertop Pin Pad
Product Specifications
- Power Supply: Required
- Connection: USB Host Port
- Manufacturer Support: Global Payments Customer Care
Product Usage Instructions
Installation Steps
- Ensure the power supply is removed before proceeding.
- Place the terminal face down and unclip the trapdoor to reveal the USB Host port.
- Remove the harness part of the terminal cable by cutting it off.
- Identify the USB Host port on the terminal.
- Plug the PIN Pad USB connector into the USB Host port of the terminal.
- To close the trapdoor, lay it onto the bottom casing and clip it securely.
- Reconnect the terminal power.
- During the boot-up, check and note the Core App version and Global Canada version displayed on the screen.
- If setting up a new External PIN Pad, follow the authorization process as prompted.
Additional Information
For further instructions or support, visit Global Payments Support
Resources.
If you have any questions, contact the Global Payments Customer Care Centre at
1-800-263-2970.
FAQ
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Q: What should I do if the PIN Pad registration is unsuccessful?
A: If the PIN Pad registration fails, ensure proper connection and retry. If issues persist, contact Global Payments Customer Care for assistance. -
Q: How do I update the Core App version on the terminal?
A: If a version update is required, contact Global Payments Customer Care at 1-800-263-2970 for instructions on downloading and updating the Core App.
Global Payments Countertop – Desk/5000 with Desk/1500 External PIN Pad (EPP) Quick Start Guide
Installation Steps
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Step 1 Ensure the power supply is removed before proceeding to step 2.
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Step 2 Place the terminal face down. Unclip the trapdoor by pushing on the clip with your finger, as shown in the figure below. Lift the trapdoor rearward to remove it, as shown by the arrows in the diagram below.
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Step 3 Remove the harness part of the terminal cable by cutting it off.
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Step 4 Identify the USB Host port on the terminal.
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Step 5 Plug the PIN Pad USB connector into the USB Host port of the terminal. NOTE: Ensure the PIN Pad cable is placed as outlined in Figure B.
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Step 6 To close the trapdoor, start by laying the trapdoor onto the bottom casing, as shown in the diagram below, maintain 5/6mm distance for clip insertion then push and clip it.
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Step 7 Reconnect the terminal power.
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Step 8 During the terminal boot up, the screen will display the Core App version and the Global Canada version, as shown in the figure below. If it is any version lower than the version in the figure, please contact Global Payments Customer Care at 1-800-263-2970 to perform a download. If it is the same version shown as per the below figure, proceed to step 9.
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Step 9 If this a new External PIN Pad being installed to the terminal, an authorization for the new PIN Pad is required. The terminal will initialize the new PIN Pad registration process and verify. It will display “PINPAD UPDATE SUCCESSFUL” after the new PIN Pad is successfully registered. Please follow the below steps.
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Step 9 -1 Press [1] to Proceed or [2] to Cancel. If Cancel is selected, go to step 9-2. If Proceed is selected, go to step 9-3.
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Step 9 -2 Terminal reboots after displaying the message
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Step 9- 3 Enter the Manager ID and Manager Password and press [Enter].
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Step 9 -4 PIN Pad update successful
For additional instructions, visit: https://www.globalpayments.com/en-ca /about-us/contact-us/support-resources
If you have any questions, please contact the Global Payments Customer Care
Centre at 1-800-263-2970.
©2022 Global Payments Inc. All rights reserved. SM-202279-v1.0EN
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