global payments 1500 Desk PIN Pad User Guide
- June 2, 2024
- Global Payments
Table of Contents
global payments 1500 Desk PIN Pad
Specifications
- Model: PIN Pad Terminal
- Manufacturer: Global Payments Inc.
- Version: 1.0EN
- Power Supply: USB
- Connectivity: USB Host
Product Usage Instructions
Installation Steps
- Ensure the power supply is removed before proceeding to step 2.
- Place the terminal face down. Unclip the trapdoor by pushing on the clip with your finger. Lift the trapdoor rearward to remove it.
- Remove the harness part of the terminal cable by cutting it off.
- Identify the USB Host port on the terminal.
- Plug the PIN Pad USB connector into the USB Host port of the terminal. Ensure proper cable placement as outlined.
- To close the trapdoor, lay it onto the bottom casing, maintain a 5/6mm distance for clip insertion, and then push and clip it.
- Reconnect the terminal power.
- During the terminal boot-up, check the Core App and Global Canada version. Contact Customer Care if necessary.
- If installing a new External PIN Pad, follow the authorization process.
New PIN Pad Registration Process
- Press [1] to Proceed or [2] to Cancel.
- If Cancel is selected, follow steps 9-2. If Proceed is selected, follow steps 9-3.
- Enter the Manager ID and Manager Password and press[Enter].
- PIN Pad update successful.
Additional Instructions
- Visit Global Payments Inc. website.
- Select Customer Support from the menu at the top right of the webpage.
- Select Support Resources.
- Search in the Technology Guide column for your terminal.
If you have any questions, please contact the Global Payments Customer Care Centre at 1-800-599-6491.
Installation Steps
Step 1
Ensure the power supply is removed before proceeding to step 2.
Step 2
- Place the terminal face down.
- Unclip the trapdoor by pushing on the clip with your finger, as shown in the figure below. Lift the trapdoor rearward to remove it, as shown by the arrows in the diagram below.
Step 3
Remove the harness part of the terminal cable by cutting it off.
Top: Remove this harness part
Step 4. Identify the USB Host port on the terminal.
Step 5 Plug the PIN Pad USB connector into the USB Host port of the
terminal.
NOTE: Ensure the PIN Pad cable is placed as outlined in Figure B.
Step 6 To close the trapdoor, start by laying the trapdoor onto the bottom casing, as shown in the diagram below, maintain a 5/6mm distance for clip insertion then push and clip it.
Step 7: Reconnect the terminal power.
Step 8: During the terminal boot-up, the screen will display the Core App version and the Global Canada version, as shown in the figure below. If it is any version lower than the version in the figure, please contact Global Payments Customer Care at 1-800-599-6491 to perform a download. If it is the same version is shown below the figure, proceed to step 9.
Step 9 If this is a new External PIN Pad being installed to the terminal,
authorization for the new PIN Pad is required.
The terminal will initialize the new PIN Pad registration process and verify
it. It will display “PINPAD UPDATE
SUCCESSFUL” after the new PIN Pad is successfully registered. Please follow
the below step
Step 9-1 Press [1] to Proceed or [2] to Cancel. If Cancel is selected, go to step 9-2. If Proceed is selected, go to steps 9-3.
Step 9-2 Terminal reboots after displaying the message
Step 9 -3 Enter the Manager ID and Manager Password and press [Enter].
Step 9-4 PIN Pad update successful
Additional Instructions
For additional instructions, follow these steps:
Step 1. Visit https://www.globalpaymentsinc.ca/desjardins
Step 2. Select the menu at the top right of the webpage; then select
Customer Support
Step 3. Select Support Resources
Step 4. Search in the Technology Guide column for your terminal
FAQ
Frequently Asked Questions
- Q: What should I do if the terminal does not power up after installation?
- A: Ensure that the power supply is connected correctly and try reconnecting the terminal power. If issues persist, contact Customer Care for assistance.
- Q: How can I update the Core App version on the terminal?
- A: If your Core App version is lower than required, contact Customer Care at 1-800-599-6491 for instructions on downloading the latest version.
- Q: What if I forget my Manager ID or Manager Password during the registration process?
- A: Contact Customer Care for assistance with recovering or resetting your Manager ID and Password.
If you have any questions, please contact the Global Payments Customer Care
Centre at 1-800-599-6491.
©2020 Global Payments Inc. All rights reserved. Global Payments and the Global
Payments logo are trademarks of Global Payments Inc. and may not be copied,
imitated, or used, in whole or in part, without prior written consent.
Desjardins is a trademark of the Fédération des caisses Desjardins du Québec
used under licence SM-202328-v1.0EN
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