global payments Lane 3000 FLEX Bankcard Services User Guide
- June 2, 2024
- Global Payments
Table of Contents
- Terminal ON/OFF
- Power connection
- Network connection
- Administrator password
- Change password
- Connection type setup
- Connection IP setup
- Firmware download/update
- Performing a transaction
- Closing a batch
- Additional support
- Customer Support
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
global payments Lane 3000 FLEX Bankcard Services
Terminal ON/OFF
Welcome to your Global Payments FLEX POS – Semi-Integrated solution. This quick start guide is designed to help you quickly get started with your semi- integrated payment solution. If this is your first setup, please contact your Point-of-Sale (POS) or Electronic-Cash-Register (ECR) system provider to start.
When the terminal is connected to the power supply, it will automatically power up, initiate an application check and then enter the home screen.
Simply disconnect the power supply from the electrical outlet to power off the device.
Power connection
Ensure your power supply comes from a surge protector connected to your
electrical outlet.
For an IP connection power setup – Plug the power cable into the power
port located at the edge of the ethernet cable connector.
For an RS232 connection power setup – Plug the power cable into the power
port on the adaptor/magic box
Network connection
For an IP connection power setup – Plug the end of the ethernet
connection cable into the device’s ethernet port
For an RS232 connection power setup – Plug the one end of the ethernet
connection cable into the adaptor/magicbox
Administrator password
Contact the Global Payments Customer Care Centre at
1-800-599-6491 to set up your
personalized admin password.
You will need to change your password once the terminal has been installed.
Change password
- To get to the Menu, click the yellow key then [0]
- Select the Configuration menu. When prompted, enter the password.
- Select Modify pwd in the Security Menu
- Enter your new password containing 5-7 numeric digits. Do not reuse the previous password
- Re-enter your new password to complete the password change
Connection type setup
- To get to the Menu, click the yellow key then [0]
- Select the Configuration menu and enter your assigned password
- Select Term Config → POS Comm → Configuration
- Depending on your setup, select IP or RS232 as your POS Comm Type
Connection IP setup
- To get to the Menu, click the yellow key then [0]
- Select the Configuration menu and enter your assigned password
- Select Term Config → Communications → IP Configuration→ DHCP:
- Select YES and restart your device
- After rebooting, go back to Configuration menu → Communications→ IP → Configuration → DHCP:
- Select NO and take note of the IP address. This IP address is required by your POS/ECR provider to complete the setup on the POS system
- Go back to POS Comm → Configuration → IP → activate
- To launch, select Term Config → POS Comm → Registration
- Then initiate a transaction or status check to complete the registration
Firmware download/update
- Confirm your Terminal ID (TID) before performing the download
- To get to the Menu, click the yellow key then [0]
- Select the Configuration menu. When prompted for the password please enter your current password
- Select Initialize followed by Download to update your device’s firmware
Performing a transaction
Once the connection between your POS system and your device has been set up, you will be able to perform any transactions initiated by the POS system on your FLEX device.
Closing a batch
Please remember to close the batch on your terminal daily. To close a batch, head to Administration → Close batch on your device.
Additional support
Should you require any assistance with your FLEX POS solution, please contact the Global Payments Customer Care Centre at 1-800-599-6491.
Customer Support
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