global payments Lane 3000 FLEX Bankcard Services User Guide

global payments Lane 3000 FLEX Bankcard Services

Terminal ON/OFF

Welcome to your Global Payments FLEX POS – Semi-Integrated solution. This quick start guide is designed to help you quickly get started with your semi- integrated payment solution. If this is your first setup, please contact your Point-of-Sale (POS) or Electronic-Cash-Register (ECR) system provider to start.

When the terminal is connected to the power supply, it will automatically power up, initiate an application check and then enter the home screen.

Simply disconnect the power supply from the electrical outlet to power off the device.

Power connection

Ensure your power supply comes from a surge protector connected to your electrical outlet.
For an IP connection power setup – Plug the power cable into the power port located at the edge of the ethernet cable connector.
For an RS232 connection power setup – Plug the power cable into the power port on the adaptor/magic box

Network connection

For an IP connection power setup – Plug the end of the ethernet connection cable into the device’s ethernet port
For an RS232 connection power setup – Plug the one end of the ethernet connection cable into the adaptor/magicbox

Administrator password

Contact the Global Payments Customer Care Centre at 1-800-599-6491 to set up your personalized admin password.
You will need to change your password once the terminal has been installed.

Change password

1. To get to the Menu, click the yellow key then [0]
2. Select the Configuration menu. When prompted, enter the password.
3. Select Modify pwd in the Security Menu
4. Enter your new password containing 5-7 numeric digits. Do not reuse the previous password
5. Re-enter your new password to complete the password change

Connection type setup

1. To get to the Menu, click the yellow key then [0]
2. Select the Configuration menu and enter your assigned password
3. Select Term Config → POS Comm → Configuration
4. Depending on your setup, select IP or RS232 as your POS Comm Type

Connection IP setup

1. To get to the Menu, click the yellow key then [0]
2. Select the Configuration menu and enter your assigned password
3. Select Term Config → Communications → IP Configuration→ DHCP:
4. Select YES and restart your device
5. After rebooting, go back to Configuration menu → Communications→ IP → Configuration → DHCP:
6. Select NO and take note of the IP address. This IP address is required by your POS/ECR provider to complete the setup on the POS system
7. Go back to POS Comm → Configuration → IP → activate
8. To launch, select Term Config → POS Comm → Registration
9. Then initiate a transaction or status check to complete the registration

Firmware download/update

1. Confirm your Terminal ID (TID) before performing the download
2. To get to the Menu, click the yellow key then [0]
3. Select the Configuration menu. When prompted for the password please enter your current password
4. Select Initialize followed by Download to update your device’s firmware

Performing a transaction

Once the connection between your POS system and your device has been set up, you will be able to perform any transactions initiated by the POS system on your FLEX device.

Closing a batch

Please remember to close the batch on your terminal daily. To close a batch, head to Administration → Close batch on your device.

Additional support

Should you require any assistance with your FLEX POS solution, please contact the Global Payments Customer Care Centre at 1-800-599-6491.

Customer Support

Global Payments and the Global Payments logo are trademarks of Global Payments Inc. and may not be
copied, imitated, or used, in whole or in part, without prior written consent. Desjardins is a trademark of the
Fédération des caisses Desjardins du Québec used under licence.
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