INDRA Smart LUX EV Charger User Guide

: May 15, 2024
: INDRA

Table of Contents

Important Safety Notes
Specifications
Controls and Indicators
Welcome
Overview
Downloading the Indra App
Getting set up
Info we’ll need about your electricity supplier
Notifications
Setting up scheduling and smart charging
Default schedules
Charging lead stowage
Turbine lights
What do the LEDs on my charger’s front panel mean?
CUSTOMER SUPPORT
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

INDRA Smart LUX EV Charger

Important Safety Notes

WARNING: Smart LUX™ charger installation must only be performed by a certified electrician.
WARNING: Use the Smart LUX™ only as directed.
WARNING: Do not use the Smart LUX™ if it is defective, appears broken, cracked or fails to operate or is otherwise damaged.
In this case, you must report the damage immediately to your original installation partner, quoting the serial number as shown on the product label.
WARNING: Do not insert any foreign objects into the Smart LUX™ or its charging lead.
WARNING: Do not expose the Smart LUX™ or its components to open flames.
WARNING: Do not expose the Smart LUX™ to heating equipment.
WARNING: Do not immerse the Smart LUX™ or its components in water or other fluids.
WARNING: The Smart LUX™ is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the device by a person responsible for their safety.
WARNING: Install the Smart LUX™ in a location that mitigates damage from flooding.
WARNING: Operating or storing the Smart LUX™ in temperatures outside its specified range may cause damage to the charger.
CAUTION: Ensure that no water sources are above or near the Smart LUX™, such as taps or sprinklers.
CAUTION: Ensure that the charging lead is correctly and neatly stowed after use, to prevent any inadvertent tripping hazards.

Specifications

Key features

Solar matching
Load limiting
Load curtailment
Ready-by time
Unrivalled durability

Electrical

Electrical

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Standards and regulations| The Electric Vehicles (Smart Charge Points) Regulations 2021, BS EN 50581, BS EN 60529, BS EN 61010-1, BS EN 61851-1, IEC 61851-21-2, IEC 61851-22, BS 7671, BS 7671 Amendment 2, G100

Controls and Indicators

Primary Status LED
Multi-coloured, highlighting the operational state and mode
Charging Status Ascending LEDs
Four individual LEDs indicating whether the unit is disconnected from your EV, connected but idle or charging
Turbine Indicator LEDs
A ‘halo’ of LEDs complimenting the Charging Status Ascending LEDs, providing a unique lighting sequence for each charger interaction
Tethered Charging Lead
Your charger will come with a 6m or 10m charging lead attached
BOOST Button
If you need to override your pre-set schedule, press BOOST on the unit or in the App to charge instantaneously at maximum rate
RFID scanner
Tap your RFID tag in the area of this icon to activate RFID functionality within your Indra App

Welcome

Congratulations on your purchase of a Smart LUX™! The Indra team hope you’ll be delighted with the features, quality and user experience of the Smart LUX™.
This guide covers how to get started with your Smart LUX™, explains key features, troubleshooting tips and important safety and warranty information.
It is important that you read this guide carefully before using the Smart LUX™, so you’re completely familiar with all features and safety advice and are able to get the most from your Smart LUX™.

Overview

The Smart LUX™ is a permanently installed electric vehicle charger providing up to 32 Amps (7.4kW) at 230V, 50Hz. There are 8 Smart LUX™ variants:

Smart LUX™, Type 2 Tethered, Symphony Black, 6m (SMNFGT2BL401)
Smart LUX™, Type 2 Tethered, Symphony Black, 10m (SMNFGT2BL402)
Smart LUX™, Type 2 Tethered, Indra White, 6m (SMNFGT2WH401)
Smart LUX™, Type 2 Tethered, Indra White, 10m (SMNFGT2WH402)
Smart LUX™, Type 2 Tethered, Elgar Grey, 6m (SMNFGT2GY402)
Smart LUX™, Type 2 Tethered, Elgar Grey, 10m (SMNFGT2GY404)
Smart LUX™, Type 2 Tethered, Malvern Stone, 6m (SMNFGT2GY401)
Smart LUX™, Type 2 Tethered, Malvern Stone, 10m (SMNFGT2GY403)

The Smart LUX™ works like conventional chargers, but also offers a range of smart charging modes, designed to take advantage of local generation (e.g. solar PV), variable rate tariffs (e.g. Time of Use). In all modes, the Smart LUX™ calculates the best charging schedule that gets your EV ready when you need it.

Downloading the Indra App

Once your Smart LUX™ charger has been installed, you will need to download the Indra App from your phone’s App store. Alternatively scan the QR code below and follow the instructions.

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When requested please scan or enter the MAC address via the QR code located on the left hand side of the charger.
Please note: in some instances it may take up to 48 hours for a newly installed charger to pair with the Indra App. Should you experience any difficulties, please contact support@indra.co.uk

Designed to assist you in getting the most out of your Smart LUX™, the Indra App is intuitive to use and enables you to manage all the smart charging functionality of your Smart LUX™ from the palm of your hand. Creating an account takes minutes and once signed in you will be guided through the initial set-up and details of the key smart features, including:

Smart Charging

Use the Indra App to set up a recurring charging schedule. Choose regular slots throughout the week, and the charger will automatically start charging during those times, as long as your EV is plugged in of course.

Charging History

View your charging history on the app, review your usage and check if you’re charging at the most efficient time.

Solar Power

If you have solar panels installed at home, your charger can be set up to receive power from them. The charger will take any surplus solar power that’s above 1.4kW not being used by your home, to charge your EV.

Using Boost

Plans changed? The Smart LUX™ Boost feature lets you temporarily override your schedule to get your car fully charged as soon as possible.

Getting set up

The first time you open the Indra App, you’ll be asked to set up your charger. This should only take a few minutes to complete.
We’ll ask you for information about yourself, your EV and your electricity supplier and tariff. Having this information means we can calculate your charging times, electricity usage and amount spent correctly, which will enable you to optimise your smart charging. If you skip any steps in the set- up stage, you can do them later via the settings section.
You can still charge your EV without going through the set-up process, but you won’t be making the most of your charger’s advanced features.
Info we’ll need about your EV:

Vehicle name (the nickname you want to call it in the app)
Number plate (we’ll use this to find out more about your vehicle, such as its make and model)

Info we’ll need about your electricity supplier

Telling us about your electricity supplier and your tariff means we can help you charge at the most efficient times for you. By providing your electricity rate, we can not only calculate and show you how much you’re spending, but you can also set the amount of money you want to spend on a charging session (e.g. adding £5-worth of charge to your car).

We will ask you for details on:

Who your supplier is
Name of your tariff
What kind of tariff you have
What the unit (kWh) price is for your electricity
Tariff end date (if you have one)

Notifications

We’d like to send you notifications about your charging status. You can choose which notifications you want to receive as well as how and when you want to receive them. This is something you have complete control over, and we promise to never send you unwanted messages.

There are three types of notification:

Push notifications (which go direct to your phone)
In-app notifications (which pop up while you’re using the app)
Emails

Notifications you can choose to receive include:

Vehicle plugged in
Charging started
Charging finished
Charging error
Charger error

Setting up scheduling and smart charging

Use the Indra App to set up a regular charging schedule. You can choose regular slots throughout the week and the charger will automatically start charging during those times, as long as your EV is plugged in.
The app enables you to set the times and days/nights you want to charge and also how much energy to add (by miles, kWh or amount of money).
If you have more than one electricity tariff rate (e.g. peak and off-peak), you can set up smart charging to charge your vehicle as much as possible during your lower rate period.

Default schedules

Your charger will come with a default charging schedule, as required by government legislation. This schedule is designed to reduce power demand at peak times and protect the national grid. But it might not be the best charging schedule for your needs, so we recommend you set up your own schedule once your charger is installed.

Charging lead stowage

NOTE: APPROPRIATE CHARGING LEAD STOWAGE IS ESSENTIAL TO PREVENT INADVERTANT TRIPS/ FALLS OR DAMAGE TO THE EV CONNECTOR

Tethered Variants

We recommend that you use the charging lead hook provided with the charger when stowing your charging lead.
Depending on the layout of your charger, you may want to fit the charging lead hook below, above or to the side of your Smart LUX™ charger.
You can also use the top lip of the Smart LUX™ charger to wrap and store the charging lead, and it has been designed with this in mind.

Turbine lights

A unique light sequence provides a welcoming handshake and communicates the charger’s status. These lights trace around the full circumference of the front panel and are visible through the turbine of the charger.
The Turbine lights can be turned off via the Indra App at any time via the settings.

What do the LEDs on my charger’s front panel mean?

There are two separate LED indicators on the Smart LUX™. The Primary LED indicates the charger status, while the four panel LEDs highlight the charger’s current mode. Each of these will illuminate a different colour and will emit a sequence of flashes that indicates the charger’s current state.

LEDs relating to the primary LED light:

ALL LEDs are off
The Smart LUX™ is not receiving power. It may be disconnected from the mains. Check all the switches in your consumer unit are correctly set.

Primary LED lit, white
A solid white LED indicates that the Smart LUX™ is set up and ready to go. The charger is now in smart mode and will charge based on the schedule set up in the Indra App.

Primary LED flashing, white

The Smart LUX™ has successfully connected to the Internet and is almost ready to start charging. If the unit has been switched off for a long period without being connected to the Internet, then this process may take some time, please contact Indra Customer Support for a more accurate timeframe.

Primary LED lit, blue
The Smart LUX™ is in Boost mode, which is activated using your Indra App or by pressing the Boost button on the charger.

Primary LED lit, yellow
The Smart LUX™ is in Solar mode and is accessing energy generated from solar panels to charge the EV. You can set this up under ‘Electricity Supplier’ in your Settings menu within your Indra App. When selected, the charger will automatically use energy from your solar panels when it’s available

Primary LED flashing, blue
The Smart LUX™ is processing a software update. Ensure the charger is online and that no charging is taking place during this process.

Primary LED solid or flashing, red
Flashing – The charger has identified a potential fault in the supply network and has stopped charging for safety reasons. If this state endures, power cycle the charger by turning it off at the consumer unit then back on after a few minutes. If the charger continues to flash red then call Indra Customer Support on (+44) 01684 770 631.
Solid Red – the charger has detected an error. Power cycle the charger by turning it off at the consumer unit then back on after a few minutes. If the RED light continues to display the call Indra Customer Support on (+44) 01684 770 631.

Primary LED flashing, purple
A flashing purple light on the Smart LUX™ indicates that it has lost communication with the Internet or the Indra App.

Charging Status Ascending LEDs:
4 panel LEDs are off
If the four panel LEDs below the primary LED are off, then the Smart LUX™ is not connected to the EV.
4 panel LEDs are lit
With the four panel LEDs illuminated, the Smart LUX™ is connected to the EV and is currently in ‘idle’ mode, waiting to charge.

4 panel LEDs are racing downwards
The Smart LUX™ is in charging mode and your EV is currently being charged.

Green when a charge is scheduled
The Smart LUX™ is not currently charging, but the EV is connected and a charging session has been scheduled.

Flashing Green – Fixed Load Calibration
The installation engineer has triggered the Fixed Calibration Load function as part of the charger’s set-up process. This will only be seen by the installer during installation.

4 panel LEDs flashing, white
The vehicle is no longer accepting charge. It is likely that the battery is fully charged.

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CUSTOMER SUPPORT

Contact us
For more information, please contact us;
Email us
support@indra.co.uk
Call us:
(+44) 01684 770 631
Online support
www.indra.co.uk/support