cuarko CW01 Wireless Carplay Adapter User Manual
- May 15, 2024
- cuarko
Table of Contents
Wireless CarPlay Adapter
USER MANUAL
Inportant Instructions
Please read the manual carefully before use and we recommend keeping this
manual for future reference.
Warm Reminder
- This wireless CarPlay adapter s designed to work xclusively with Phone and is not compatioie with other Smartphones or tablets.
- This wirsless CarPlay adapter is designed exclusively for cars that already have their own wired CarPlay function and do nol support cars without CarPlay functionaity.
- Only iPhone 6 and later models are compatible with this wireless CarPlay adapter. Please note that your Phone operating system must be (08 10 or higher in order to use this sdapter.
- If your car has been customized with features (such a5 front facing camera monitoring, car 360″ surround monitoring, etc.), there will be a successful connection ut there 1 a probabilty of black screen appearing, this is not ndicative of a product issue. In such cases. We recommend reaching out to our customer service team promptly to help you find a solution.
- When connecting wireless CarPlay, please ensure that is only connected to the Bluetooth and Wi signais “Smart Dongle-xcx” of the vireless CarPlay adapter (D0 is the product serial number, the product serial Aumber shall ba based on the actual feceipt of Goods) do not connect to the Bluetooth and Wi-Fi signals of the Venicle system to avoid signal confict
- During the connection process, please ensure that only the User’s Phone is connected to the Bluetooth and Wil signal “Smart. Dongle-xxo” from the wireless CarPlay adapter.
Pay More Attention
Notice: “Smart Dongle -xxxx” Bluetooth plays a pairing role in the operation of the CarPlay. When the pairing is completed, it only needs Wi-Fi to keep working, so it doesn’t matter if you turn off Bluetooth. Please note that when you use it next time, you still need to turn on the phone’s Bluetooth, so that the wireless CarPlay adapter can be automatically paired and connected.
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While using the wireless CarPlay feature, your mobile phone’s Wi-Fi will be connected to “Smart Dongle=xxxx” Wi-Fi which is broadcasted by the wireless CarPlay adapter. Please note that other Wi-Fi connections cannot be used during this time. If the other Wi-Fi conflicts with the Wi-Fi of the wireless CarPlay adapter, it may be necessary to manually disconnect the other Wi-Fi to maintain the use of wireless CarPlay.
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The automatic connection feature of the wireless CarPlay adapter requires you to keep your phone’s Wi-Fi and Bluetooth available. In addition, please set the wireless CarPlay adapter’s Smart Dongle-xxxx Wi-Fi signal network to “Auto Join”:
A. Settings>WLAN>Ask to Join Networks: select “Notify”:
B. Settings>WLAN>Click the’ » symbol on the far right of “Smart Dongle- xxxx”>Turn on “Auto-Join”. -
The wireless CarPlay adapter will disconnect the Bluetooth connection with your phone after pairing. If the phone’s Bluetooth connects to other devices at this time, it may cause CarPlay mic input or sound playing to be unavailable. You may need to manually discon- nect your phone from the other Bluetooth or switch off the Bluetooth directly to fix it.
A. Settings > Bluetooth > Choose the Bluetooth that comes with the car like “Car model xxxx” > Click the exclamation mark: select “Forget This Device”.
Specifications
Wi-Fi/Bluetooth signal name: Smart Dongle-xxxx (xxxx is the product
serial number, the product serial number depends on the actual receipt of
goods)
Input interface: USB-A Male (Equipped with USB-A female to USB-C male
external adapter)
Input voltage: 5V
Wi-Fi Bluetooth module frequency: Bluetooth 2.4GHz, Wi-Fi 2.4-5.8GHz
Support Bluetooth version: Bluetooth 2.1+EDR/3.0/4.X/5
Wi-Fi format: WEP/WPA2/WPA3-SAE PERSONAL MFP
Applicable system version: iOS 10 and above
Support mobile phone: iPhone 6 and higher version
What’s in the Box
1x Wireless CarPlay Adapter
1x USB to USB C adapter
1x User Manual
1x Quick Guide
1x Warranty Card
Find Your CarPlay and Use It
Method 1: Plug your iPhone into the main USB port of the car. If the car has an Apple CarPlay function, the app will pop up on the screen requesting permission on your phone.
Method 2: If there is a CarPlay icon in the car stereo menu, that your car has
built-in Apple CarPlay.
Method 3: Contact your car dealer for help.
Method 4: Check out this website for supported car models
https://www.apple.com/ios/CarPlay/available-models/
Setup Step
- Start the car and wait for the car engine system to load. Keep your phone’s Bluetooth and Wi-Fi enabled and not connected to any other signals.
- Connect the wireless CarPlay adapter to your vehicle’s USB or USB C port with apple CarPlay functionality. Note that if your car has more than one port, make sure to plug the wireless CarPlay into the USB or USB C port of the wired CarPlay (With a diagram of the data transfer ports, some of the ports will be wrapped in a white wire frame).
- Once the wireless CarPlay adapter is successfully connected to the car, (Please note that some cars may require selecting the CarPlay option on the display screen to initiate it), you’ll see the following message on your car’s display screen, indicating a successful connection between the wireless CarPlay adapter and your vehicle.
- Open the Bluetooth interface of the mobile phone, find the Bluetooth signal of the wireless CarPlay adapt- er “Smart Dongle-xxxx”, click pairing, the phone will prompt “Bluetooth pairing request”, click all prompts “allow”, wait a few seconds to connect successfully. (Most will automatically access whether the phone matches, no need to manually click)
- The Wi-Fi of the iPhone will automatically connect to the Wi-Fi signal “Smart Dongle-xxxx” of the wireless CarPlay adapter. Do not connect to it or any other Wi-Fi signals at this time. Please ensure that the Wi-Fi is not connected to other Wi-Fi signals.
- When the car screen switches to the CarPlay control interface, it means that the connection has been successful.
- After initial pairing, when you use the wireless CarPlay adapter again, it will automatically connect to your iPhone (Ensure that your phone’s Wi-Fi and Bluetooth are enabled). In certain cars, you may need to tap the CarPlay icon on your car’s display to initiate the connection.
Online Firmware Upgrade
Premise
- If the wireless CarPlay adapter works properly, it means the current version is compatible with your car.
- Only try this solution when the problem you encoun- tered cannot be resolved by the solutions in the “FAQs” list.
- If the wireless CarPlay adapter has problems after updating, please “restore factory Settings”.
How to Update/Enter the Settings Interface
- Power up the wireless CarPlay adapter, it is recommended to use the charging-only port.
- Connect the wireless CarPlay adapter’s Wi-Fi, the password is “12345678″.
- Open Safari and enter “192.168.18.8”, then tap “Update”. (“Please refer to Picture 1 for further information: Note)
- On the same page, you could also fill in the car make, model years, and issue details, next tap “Submit” to report the issue. Our engineers will document your problem and research possible solutions.
- After the upgrade is complete, please restart the phone once before using the wireless CarPlay adapter.
*if the update fails, please try the following:
A. Turn off your phone’s Bluetooth;
B. Enter the WLAN Settings of the phone and forget the “Smart Dongle-xxxx” Wi- Fi signal of the wireless CarPlay adapter;
C. Research and re-connect the “Smart Dongle-xxxx” in the phone’s Wi-Fi list.
D. Try to update again on”192.168.18.8″.
*If your problem is not finally resolved, please contact us for help.
FAQs & Troubleshooting
1.Vehicle system is no response when the adapter plugs in? / The indicator
light of the adapter does not turn on?
Possible Causes: 1) This adapter only works for vehicles equipped with the
CarPlay feature originally.
2) The USB-A/USB-C slot you plug in requires the CarPlay data transfer
function.
Solution: 1) Please check “Find your CarPlay and Use it” on Page 4 and follow
the steps to find whether your car supports CarPlay.
2) You may try other USB-A/USB-C slots in your car. The slots that have
lightning or battery marks are only used for charging.
2.Cannot find the Bluetooth or Wi-Fi signal “Smart Dongle=xxxx” of the
wireless CarPlay adapter? /Failure to connect to the Bluetooth and Wi-Fi
“Smart Dongle=xxxx”?
Possible Causes: 1) The Bluetooth and Wi-Fi of mobile phones have fixed search
frequency and would miss the signals occasionally.
2) Bluetooth and Wi-Fi peripheral devices (such as dash cam, Bluetooth
adapter, etc.) would disrupt the signals of the adapter.
Solution: 1) Restart the Bluetooth and Wi-Fi of your phone to search the
signals again.
2) Unplug the wireless CarPlay adapter and turn off the car engine. Re-
following the operation sequence can solve 80% of the operation error problem.
3) Turn off or unplug other Bluetooth/ Wi-Fi peripheral devices and try to
connect the adapter.
3.Car screen goes black after pairing?
Possible Causes: 1) The phone does not connect to the Wi-Fi “Smart Dongle-
xxxx” automatically after pairing.
2) Some vehicle systems need to back to the main interface and reselect
“CarPlay” to use it after a successful connection.
Solution: 1) Please check whether your Wi-Fi has automatically connected
“Smart Dongle-xxxx”. If yes, back to the main interface of the vehicle system
and select “CarPlay”. If not, you may try the following steps:
A.Manually connect to the Wi-Fi “Smart Dongle-xxxx” and the password is
“12345678”.
B.Unplug the wireless CarPlay adapter and ignore “Smart Dongle-xxxx” on your
Bluetooth list. Reboot your phone, plug in the adapter, and try to pair it
again.
2) If it still does not work, please try to update the firmware.
4.Sound disappears when the phone plugs into a USB port in car for
charging.
Possible Cause: When the wireless CarPlay adapter connects to the vehicle, it
will occupy the Bluetooth/- Wi-Fi channel. And wired connection to the vehicle
(for charging or other use) also occupies the Bluetooth/- Wi-Fi channel.
Sometimes it would be a conflict and cause audio loss.
In this case, we recommend you use a car charger adapter or wireless charger
adapter for charging. The USB slots in the car are only 5V/1A and charge so
slowly.
5.Can the wireless CarPlay adapter be paired with multiple phones?
Solution: The wireless CarPlay adapter can be paired with multiple iPhones,
but only one device can be connected at a time. Please note, by Bluetooth
function default, the dongle’s system will only auto-connect back to the last
used iPhone. So, if you want to connect to another iPhone, you may try the
following steps:
A.Turn off the Bluetooth/Wi-Fi of the last used iPhone.
B.Forget and ignore the Bluetooth/Wi-Fi “Smart Dongle-xxxx”
6.Audio input or output issues: calls rejected or forwarded to
voicemail/no play sound/microphone not working/music playback interrupted
or pau sed/voice functioning abnormally …
Possible Cause: The Bluetooth of your phone is occupied by another
Bluetooth device, and the audio output selection is wrong.
Solution: 1) Please check your phone’s Bluetooth to see if it is connected to
another device. If so, please ignore other auto-connected Bluetooth devices or
turn off the Bluetooth directly.
A. Settings> Bluetooth> Choose the Bluetooth that comes with the car like “Car
model xxxx” >Click the exclamation mark: select “Forget This Device”;
2) Clear the programs running in the background of your phone when using the
wireless CarPlay adapter.
3) When on a call, check that your “Audio” output option is CarPlay.
7.Persistent disconnection?
Possible Cause: The Wi-Fi connection is disrupted.
Solution: 1) The wireless CarPlay adapter relies on a Wi-Fi connection to your
phone to work. Dropped connections are usually caused by Wi-Fi interference.
Do you have other Wi-Fi devices in your car, such as a dash cam with a Wi-Fi
function? If so, you may need to ignore other Wi-Fi networks when using the
wireless CarPlay adapter.
2) You can also improve this problem by resetting your mobile WLAN network.
Also, updating the firmware of your wireless CarPlay adapter is worth trying.
A. Reset network settings (This will cause you to re-enter your password when
using a network you have previously connected to):
Go to Settings> General > Transfer or Reset iPhone>Reset > Reset Network
Settings.
8.Unable to automatically reconnect?
Possible Cause: Phone Settings conflict.
Solution: 1) In some cars, you need to select “automatic connection” in the
CarPlay settings so that the automatic connection function of the wireless
CarPlay adapter. can be used.
2) Check phone settings:
A. Settings > WLAN > Ask to Join Networks: select”No- tify”
B. Settings > WLAN > Click the “@: symbol on the far right of “Smart Dongle-
xxxx”>Turn on “Auto-Join”.
3) Other cases:
A. Please make sure that the Bluetooth and Wi-Fi functions of your mobile
phone are turned on and that the Bluetooth is not paired to any other devices
when you get in the car.
9.When the phone plays videos, the audio is not syn chronized with the
video?
Solution: Even the original wireless CarPlay that comes with the car also
has an audio delay when watching the video. This is due to video transcoding
is more complex than normal audio file transcoding and takes longer to
process. We have used a dual-module design to improve product transmission
speed. This is a normal problem of wireless CarPlay, not the adapter’s
problem.
10.Audio lag or sound quality problem (excluding audio delay during
video playback)?
Possible Cause: The audio stream mode has a frequency conflict with the
vehicle system.
Solution: Modify the “Audio streaming mode”: Enter the dongle’s firmware
update interface;
- Power on the wireless CarPlay adapter. It is recommended to use the charging port only.
- Connect the Wi-Fi of the wireless CarPlay adapter, and the password is “12345678”.
- Open the Safari browser and enter 192.168.18.8.
(*Please refer to Picture 1 for further information: Note2)
A. Find “Audio streaming mode”- there are 4 optional modes:
Default — A fixed setting suitable for most car models;
Mode 1 — A fixed setting suitable for some car models;
Mode 2 — Adaptive settings based on car parameters;
Mode 3 — Unmodified car audio output settings Usually, we recommend using the default mode and mode
B. You can also try other modes to get the best results.
C. Please restart your phone before using the dongle again.
D. If this method does not work, please return the “Audio streaming mode” to the “Default”, and then try to upgrade the wireless CarPlay adapter.
11.When pairing, CarPlay does not start or the car prompts that the device is not compatible / does not recognize the USB.
Solution: Modify the “Delayed start” mode: - Enter the wireless CarPlay adapter’s firmware update interface.
- Power on the wireless CarPlay adapter. It is recommended to use the charging port only.
- Connect the Wi-Fi of the wireless CarPlay adapter, and the password is “12345678”.
- Open the Safari browser and enter “192.168.18.8”: (*Please refer to Picture
1 for further information: Note2)
A. Look for “Delayed Start – change the mode from “default” to “Mode 1”;
B. Please restart your phone before using the dongle again.
C. If this method does not work, please return the “Delayed Start” mode to the “Default”, and then try to upgrade the wireless CarPlay adapter.
NOTE: The “Video streaming mode” does not need to be changed.
Life-Time Customer Support
If there is any issue while using our product or any dissatisfaction, welcome
to contact us and give us an opportunity to make it right:
– E-mail: support@cuarko.com
-“Ask a question” on Amazon seller page
-“Contact seller” on the order page
You will get fast and friendly support within 18hrs even during weekends and
holidays.
Extended Warranty
We offer long-time 12-month warranty policy instead of Amazon’s basic 30-day
window.
Plus, you can get extra 12 months warranty extension by registering on
www.cuarko.com/warranty. Free you from
potential troubles in 2 full years!
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